SUMMARY:

• Highly trained and skilled project manager with 15+ years of Project & Program Management PMO experience developing complex project plans, budgets, quality assurance, and delivery models. From concept through end to end execution of all phases of the customer delivery. Process orientated broad knowledge following the software development lifecycle development process. Adept Confidential hardware infrastructure and software applications Configuration of servers; voice, data and wireless upgrades. Successfully delivered projects on time, under budget, and meeting customer acceptance in major global markets. Quality Analyst of database records verifications. Supply chain management 3rd party vendors.
• Controlled Budgets up to $25 Million in Six Sigma, TL9000 Software Development Lifecycle Process Global: Europe, China, India, Japan. Supply Chain, 3rd party collaboration Continuous Process Improvement Managed team of up to 25 engineers Cross - Organizational Partnership Best practices. SLA, KPI s, ROI Agile principles, Scrum processes
• Quality Assurance- Lifecycle Mgmt.
• SQL Query. XML. Data manipulation
• Strong analytical and problem solving
• Change Management processes
• Dashboard and Waterfall reporting systems
• Quality test data files analyst.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Managed a nationwide team through all phases of End-to-End implementation and network infrastructure integration and software upgrades. Tracking and delivering both infrastructure hardware, and software applications functionality. All phases: Initiating, planning, executing, monitoring/controlling through to delivery. Gathering requirements, ensuring the design, development, documentation, lab testing, identify risks and follow through to customer implementation / integration. Acted as Single Point Of Contact- SPOC. Responsible for the management of $5 Million project budget, scope, timeline assessment, and project plans. Provided upper management weekly status reports. Performed risk assessments against a set budget and project plan. Utilized supply chain management. 3rd party vendors.
• Key: Created and managed the project management tracking schedule. Daily team status update meetings to review completions and schedule. Upgrade installation to the customer offices. Over 10300 sites tested and integrated into the network. Customer network upgrade success rate by 95%- completed on time and within budget. Assisted in implementing process improvement; new databases methods of procedure documentation to improve success rate and overall efficiency. Used change management and re-scheduling to overcome bad weather and faulty equipment that got delivered and needed to be re-installed.

Confidential

Installation Integration Engineer

Responsibilities:

• Numerous assignments. Technical hands on installer of hardware; server and router upgrades of customer network equipment. Project manager of a data center move of 150 network elements. Complete de-install of power, cabling, frames and equipment. All equipment packed on pallets. Then moved by trucks, unloaded and re-installed. Also was a Instructor for high speed data IT migration frame upgrades as part of the customer network integration Data center move.
• Key: . PjM develop and track schedule for the data center move. Worked with various teams for each part of the project reviewing numerous schedules and timeline. Ensured equipment got de-installed and connected within timeline. Fast paced environment. Streamlined the process of 4 equipment installation and upgrade MOPs- Methods of procedures. Ensured customer quality readiness. Pre-tested over 400 upgrade scripts for various service providers. This increased the field integration customer network upgrade success rate by 98%. Worked with a team to design and develop new telephony IT routing architecture.

Confidential, Naperville, IL

Program Manager

Responsibilities:

• Responsible for database upgrade feature content specifications. Followed product SDLC development process. Led review of 25 team members; A $25 million budget with 5 different network elements that needed new database applications software feature functionality. Weekly team meetings. Monthly, quarterly and yearly deliveries for new feature hardware / software new development requests. Major US and International Asia/Europe customers: Government, manufacturing, airlines, finance and medical customers. E-business customers.
• Key s: Travelled with V.P. and directors to customers in Asia and Europe counties to make delivery timeline presentations Worked in a fast paced urgent delivery environment to deliver average 75 specific requests. Various large software development projects taking one year or more to develop thru to small monthly unique to customers country requirements of software upgrades. US govt CALEA and to Russia KGB cellular phone spy software. Supported sales and marketing with data that successfully negotiated the renewal of over 40 contracts with clients. Worked with off-shore development teams to reduce overall costs. Coordinated teams in multiple time zones to resolve urgent escalations. Worked on the 911 re-instatement terrorist disaster. Supporting the re-routing of customer network. Quality test data file analyst. Using test queries and automation.

Confidential, Lisle, IL

Quality Analyst Integration Tester

Responsibilities:

• Responsible for the set-up of lab equipment: cabling cat6 and fiber optics to make successful connections for Hardware / Software IT infrastructure equipment. Ensured wiring connectivity and installation of circuit packs. Integrated and validated customer software upgrades. Tested quality of components for custom design release feature specific content. Database quality analyst. Pull data records ensure completeness.
• Key s: SQL Queries, XML syntax. Datafile creation and manipulation. Multiple requirements of the features validated for requirements functionality.
• Reviewed RFI, RFP new products, features and services. Ensured quality metrics/gates were met before being deployed into the network. Engaged in pre-sales with the customer team of new product functionality and benefits.

Confidential, Chicago, IL

Technical Support Switch Database Operations

Responsibilities:

• Switch office support engineer hardware/software team, responsible for insuring the integrity of major U.S. and International customers’ networks. Attained budget funding for group’s goals and objectives. Maintained supplier performance review data.