SUMMARY:

• Identity & Access Management | Risk Management | Digital Transformation Strategy Management
• Confidential is a results - driven, innovative, and Certified Information Security Leader with more than 12 years of experience in safeguarding Fortune 75 global healthcare companies, international/national banks institutions, and information management services organizations. Confidential brings a wealth of knowledge, skill and rigor that allows her to earn trust and credibility across the organization while improving efficiencies and increasing security posture.
• Confidential has spearheaded digital transformation and service operations initiatives in partnership with top-level executives and external service providers to meet strategic IAM objectives. Her global IAM service operations experience across several executive-sponsored programs has included advisory and risk management leadership.
• By supporting aggressive growth strategies in large and complex environments, Confidential has consistently delivered business value and alignment with contractual, regulatory, and compliance requirements by designing and risk-based managing the Identity and Access Management (IAM) Strategy and IAM proactive service operations. This diligence includes establishing Governance and Oversight; consolidating Identity Management systems; deploying Web services for real-time functionality; applying robust Authentication; Authorization and Federation technologies; User Lifecycle Management; Access Management (SSO, federation, multifactor); Role-based and Rights management; Entitlement Review and Attestation (Audit and Assurance); Privileged Identity management; and, Identity & Access analytics.
• Orchestrated the turnaround of the operational area; overhauling governance; customizing best practice implementation; and, establishing efficient and effective processes, methodologies and tools. Operational Turnarounds included Multi-site and hybrid cloud-based/on premises platforms with 24x7 “follow the sun” model providing breakthrough secure service to top enable business.
• Defined and executed life-cycle-management service strategy by leading programs execution to achieve improved security posture, ROI profitability goals, optimized risk, operational excellence and bridging the gap between corporate business process, policies directives and security controls and measures.
• Directed and matured complex global mission critical IAM operations service delivery and Programs/Project Management based on ITIL, security best practices. Including consolidating IAM services by applying self-authored Service Consolidation and Capacity Frameworks.
• SME on supporting Business Units and IT Executives to prioritize security initiatives and spending based on business risk and regulatory compliance issues, financial implications, and alignment with corporate strategic plan.
• Demonstrated rock solid experience in supporting Internal/External Audits related to IT Operations (SOX, Cobit, IT Controls). Achieved full Regulatory Compliance for 8 consecutive years with emphasis on remediating Material Weakness SOX Audit related
• Influenced strategic and operational decision-making with Executive Global IT leadership teams based on most-impacting-business-outcomes scorecard, KPIs, Emergent IT Metrics and Trends Management; and based on understanding of IAM related product suite and tools such ADFS, Active Directory, IDM, others.
• Led internal and service providers teams and transformed them into high performance, cross-functional team players with instituted processes which increased employee morale, empowerment, and retention
• Managed $5M budget and developed goals which were tracked on a month-to-month basis against company P&L performance.
• Performed complete HR duties including overseeing and managing team supervisors and individual contributors. Empowered staff and retained top talent with the right blend of compensation and .

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, Illinois

Director, IT Security Consulting

Responsibilities:

• Led IT Security Services Digital Transformation program working with a $14B external service provider company and achieved deliverables on expected timeline, budget, and scope along with high level of quality
• Improved 5% in customer experience rating by weekly tracking dynamic metrics and trends analysis to progressively mature the service and converted to a proactive delivery model within operations teams
• Established industry-leading as-a-service model to accelerate cloud-based IT and realized immediate cost savings of $1M, included migrating legacy applications to Hybrid Cloud Platform and providing increased security and stability
• Led internal and service providers teams and transformed them into high performance, cross-functional team players with instituted processes which increased employee morale, empowerment, and retention
• Directed and enhanced complex global mission- critical IT service operations delivery and Program Management based on PMP, ITIL methodologies and best practices; included centralizing IT services by applying self-authored Service Consolidation and Capacity Frameworks.
• Performed HR duties including overseeing and managing team supervisors and individual contributors. Also, conducted hiring, performance management, development plans and succession planning. Empowered staff and retained top talent with the right blend of compensation and .

Confidential, Rosemont, Illinois

Vice President, IT Security - Identity and Access Management

Responsibilities:

• Orchestrated the turnaround of IT operational area; overhauling governance, customizing best practice implementation, and establishing efficient processes, methodologies and tools. Operational turnarounds included Multi-site and hybrid cloud-based/on premises platforms with 24x7 “follow the sun” model providing breakthrough service operations and customer experience to enable business
• Forged strong stakeholder partnerships with all organization levels and associated executive councils to support, develop, and update business strategies and tactics on an on-going basis
• Delineated and implemented a comprehensive strategy to improve customer experience ratings by 4% and decrease 25% risk by work performed across teams in two geographies and supporting two different lines of business
• Leveraged 70% of linked controls based on risk to constantly improve security posture, enable business integration and ensure compliance. These business-strategy-aligned controls allowed the company to operate efficiently, cost-effectively and in top compliance with regulatory and industry practices.
• Demonstrated rock solid experience in supporting Internal/External Audits related to IT Operations (SOX, Cobit, IT Controls). Achieved full Regulatory Compliance for 8 consecutive years with emphasis on remediating Material Weakness SOX Audit related issues. Directed and enhanced complex global mission- critical IT service operations delivery and Program Management based on PMP, ITIL methodologies and best practices; included centralizing IT services by applying self-authored Service Consolidation and Capacity Frameworks.

Confidential, Chicago, Illinois

Global Sr. Lead

Responsibilities:

• Championed a full turnaround service operation; overhauled processes and bolstered staff productivity while institutionalizing self-authored service excellence framework; fulfilled 24,000 requests/incidents tickets per year with 99% SLA compliance (a 20% annual increase in performance)
• Built tight business integration into service operations for multi-site/platform 24x7 “follow the sun” model while executing sustainable compliance, service response, and continuous improvement programs
• Achieved ROI goals, optimized risk, increased customer experience scores, and matured service operations into proactive service delivery mode through dynamic metrics and trends analysis
• Influenced strategic and operational decision-making with Executive Global IT leadership teams based on most-impacting-business-outcomes scorecard, KPIs, Emergent IT Metrics and Trends Management
• Identified as SME support for Business Units and IT Executives to prioritize IT initiatives and spending based on business risk, regulatory compliance issues, financial implications, and alignment with corporate strategic plan

Confidential, Chicago, IL

Global Lead - Information Security Operations

Responsibilities:

• Directed multi-site global corporate teams to perform second-level IT request fulfillment and projects implementation; completed 100,000 requests and solved 10,000 incidents per year with 95%+ SLA compliance while increasing first-contact resolution rate from 45% to 75%
• Led service strategy and tactical implementation of projects related to Budget Management, Cost Reductions, Regulatory Compliance, Operations Excellence (Metrics and KPIs), Continuous Service Improvement, Identity & Access Management, M&A, spin-offs and divestitures, and offshoring
• Managed team of 20 full-time employees and contractors to globally support 91,000 clients with 24x7x365 coverage across 300 systems including Networking, Remote Access, Messaging, ITSM, SAP and all global systems
• Managed $5M budget and developed goals which were tracked on a month-to-month basis against company P&L performance.