OBJECTIVE:

• An IT professional with an MBA degree & 9+ years’ experience as a Business Analyst (BA) in the, Health Care, Finance, Retail, Banking & Utility industry. A confident & persuasive self - starter with good analytical skills, problem-solving skills, communication, decision making, interpersonal & collaborative skills.

SUMMARY

• Experienced in business process improvements & business process reengineering, understanding of Software Development Life Cycle (SDLC), involved in various phases like Requirements, Analysis/Design, Development and Testing
• Senior Business analyst with expertise in Scrum methodologies, Kan Ban, Waterfall and the Agile/Scrum framework, builds high-performing teams via strong people skills enabling the team to own the product. Skilled in guiding the transition to an agile development environment that is more responsive in providing the continuous delivery of high-value software.
• Excellent experience with Business Requirement Gathering, Business Process Modeling, Use Case modeling using UML, Change Management and Software development
• Strengthened organizational performance through coaching that enables teams to self-organize within a positive team culture that drives continuous improvement and growth.
• Experienced on implementing HIPAA standards
• Highly experienced in analyzing, management, and validation of requirements throughout the projects.
• Expert in writing Functional and non-functional requirements
• Highly proficient in writing User stories, creating Use Cases, Use case diagrams, Workflow Diagrams, Sequence Diagrams, and Class Diagrams etc.
• Excellent experience in working with Agile & Waterfall project implementation using various tools such as JIRA, Confluence, HP ALM and UML tools
• Involved Agile based Project Planning, Daily Stand up sprint meetings, Backlog grooming meetings with the Product owner, Weekly Status meeting with the and held Retrospective meetings.
• Conducted the project using Agile methodology though out the product life cycle and efficiently responded to client inquiries and resolved discrepancies
• Created graphical & visual representations using Unified Modeling Language (UML) standards (Process flow charts, Use Case Models, cross functional diagrams, entity relationship diagrams, data models, wireframes etc)
• Highly experienced in Joint Application Development (JAD) sessions for requirement gathering, design and analysis by conducting meeting and workshop with Subject Matter Expert (SME’s), Stakeholders, Developers and end Users and also checked the feasibility of gathered requirements
• Expert in identifying gaps, which require operational change in order to optimize system solutions by GAP analysis.
• Excellent Communication skills with ability to adapt wide range of work environments by adding new skills to improve quality of work continuously, Strong customer/user advocate, apt negotiator with excellent analytical, decision-making and organization skills
• Experience with automated development support tools, such as MS Project, Team Foundation Server, and SharePoint
• Highly experienced in conducting User Acceptance Testing (UAT) and coordinated with the UAT participants such as User and Stakeholders to gather the requirements, expertise in Manual Testing and Regression Testing
• In-depth understanding of Software Development Life Cycle, Rational Unified Process, Product Data Management and QA methodologies such as making the Test Plans conducting the User Acceptance Test and creating and executing Test Scripts/Test Cases
• Excellent Analytical skills to understand the Business and Functional Requirements and translate them to System Requirement Specification (SRS) and Business Requirement Specification (BRS)
• Expert in creating Entity Relationship Diagram (ERD), Data Analysis, Data Flow Diagram and Process Modeling, also expertise in Graphical User Interface (GUI) design, User stories, prototypes and screen mock-ups
• Excellent skills in writing Business Requirements Document (BRD), Use case Document, Functional Requirement Document (FRD), Requirement Traceability Matrix (RTM)
• Identified potential issues early and provides creative solutions to address or prevent them

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst - Stamford, CT

Responsibilities:

• Manage technical and systems projects related to the jewelry partners and work alongside other partners to gather relevant data
• Act as a super user for the Salesforce system supporting use of the system and helping to define needs for system development and change - supporting internal customers to be able to utilize this effectively and enable support to external customers as required
• Liaise with business and technology teams and manage Salesforce needs and demands
• Create presentations and business case documents as required for performance reviews, quarterly team reviews and HR reviews in collaboration with the President and the VP, Strategy & Business Development; coordinate and consolidate all input from the departments while ensuring timely delivery from all contributors
• Work with the VP, Strategy & Business Development to support the reporting and analysis of the company’s performance against its KRA’s to include the regular updating of the company score card and other reports
• Work closely with Finance SMEs to gather requirements and create business requirements for Salesforce; utilize JIRA to capture and manage requirements
• Work with users to test and design Salesforce improvements
• Identify, analyze, and interpret trends or patterns in complex data sets
• Use statistical methods to analyze data and generate useful business reports
• Configure page layouts and build standard and custom reports within Salesforce
• Liaise with the Finance and Marketing team to understand their business processes, challenges, strategic objectives and translate user stories to produce requirements and design that addresses their needs
• Manage IT support with IM UK and third party IT Service representatives as needed and support implementation of special business development projects under the guidance of the VP, Strategy & Business Development
• Meet with third party solution providers and discuss cost implications of proposed solution
• Perform feasibility studies and cost benefit analysis and help the management to decide the best solution
• Provide support to end users for and needs on Salesforce product knowledge and adoption

Environment: Salesforce, SQL Server, ServiceNow, JIRA, Agile, MS Visio, MS Project, MS Word, MS Excel, MS PowerPoint, API, Tableau

Confidential

Business Analyst - New Haven, CT

Responsibilities:

• Write requirements specifications according to standard templates and tools
• Decompose high-level business needs into structured requirements, use cases, user stories/scenarios, business rules, functional and non-functional requirements; with sufficient detail to satisfy the needs of the business, developers and testers
• Lead requirements elicitation, analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards
• Documentation of the “as is” and “to be” business processes using standard process modeling tools and process improvement methodologies
• Manage ServiceNow ticketing workflow from initiation to the delivery of the items
• Support the client requests by connecting the value and benefit of ServiceNow platform to meet client needs
• Develop RFI/RFP for FY18 proposed projects
• Ensure Workday is optimized and used effectively
• Created supporting documents- flow chart & use cases using Unified Modeling Language (UML) concepts
• Develop Workday documentation, optimize workflow processes and promote user comprehension
• Gathered requirements for Drupal module
• Participate in peer reviews and inspections of requirements documents. Participate in peer reviews of work products derived from requirements specifications to ensure that the requirements are interpreted correctly
• Manage requirements traceability information and track requirements status throughout the project
• Manage changes to base line requirements through effective application of change control processes and tools
• Perform product analysis of API websites by contacting website owners and evaluate criteria for various products
• Gathered requirements for to-be API website and created traceability matrix for API evaluation

Environment: MS VISIO, MS Project, MS Word, MS Excel, MS PowerPoint, Basecamp, ServiceNow, HP ALM, Workday, API, Drupal

Confidential

Business Analyst- Lincoln, NE

Responsibilities:

• Participated in scrum meetings with Product Owner, developers and other team members on day-to-day basis
• Assisted Product Owner in developing tactical and strategic product, services and/or programs to support the business unit’s goals
• Defined, developed and implemented quality assurance practices and procedures, end user test plans and other QA assessments;
• Prepared test data from user stories, write and execute test cases in JIRA
• Administered and utilized JIRA and Confluence for issue tracking and documentation
• Managed and Updated Jira ticket to provide transparency on product and sprint backlogs
• Worked with IT to conduct testing to meet project timelines using Agile development processes
• Conducted the project using Agile methodology though out the product life cycle and efficiently responded to client inquiries and resolved discrepancies
• Managed requirements, bugs, requested, Product and Sprint backlogs and prioritized tickets using Agile and Confluence
• Ensured that all tests are conducted and documented according the standards agreed upon by the business unit and IT
• Created and updated screen mockups and wireframes based on the business’ needs
• Created UML diagrams such as Business Process Flow, Work Flow, Data Flow, Use Case Diagrams etc.
• Used HTML query tool to set up and run test queries to make the testing process less time consuming and more efficient
• Developed and understood SQL queries to be used for analysis and report writing
• Worked with developers to resolve defects and communicate it to the Product Owner
• Utilized Benefit Workstation and Benefit Administration System (BAS) to gather and analyze employee data to support the ongoing web-based applications, to document the as-is to-be procedures and to create/maintain/implement mapping documents

Environment: JIRA, Confluence, PivotalTracker, Trello, TFS, WCFStorm, Microsoft Excel, Microsoft Word, Balsamiq, Microsoft PowerPoint, Microsoft Access, HTML, SQL, Mainframe, ActiveDocs

Confidential

Business Analyst- Albany, NY

Responsibilities:

• Analyzed existing Business units, Business process, System/ Application and their Interfaces with their capability through open-ended discussions, brainstorming sessions.
• Gathered requirements from Business Managers, Supervisors, stakeholders, Surveillance Team and the subject matter experts through meetings to understand needs of the system
• Involved with project management team in developing project plan
• Observed UML concepts while creating, Use cases, Wireframes, Flow charts
• Gathered all the required information related the incoming data and data sources for the Tracking Application.
• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirement
• Gather requirements for creating the mock ups for the redesign of the Tracking application.
• Created mock ups for the application using Balsamiq
• Prepared documents such as user manuals, requirement documents, and status reports.
• Created system reports using SQL queries
• Implemented the necessary changes and modifications according the new 5010 HIPAA Regulation.
• Designed and execute test plans and test cases for the application in the maintenance environment, track defects and resolve them to ensure that business requirements and functional specifications are tested and fulfilled as per client’s requirements.
• Prepared, document, modify and update regression test scripts according the current version of the application.
• Participated in Bug-Review meetings with software developers, QA engineers help desk team members, Participated in User Acceptance Test following the completion of the System Testing.
• Prepared documentation to provide help and support to the help desk team.

Environment: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Access, Microsoft Visio, Balsamiq, Oracle, SQL, Lotus Notes SQL, Snag It, SharePoint.

Confidential

Business Analyst - Richmond, VA

Responsibilities:

• Gathered requirements for letter generation process to identify gaps or changes that are needed.
• Understand Business Requirements to create Test Plans and Test Scenarios reflecting the business and user need.
• Involved conducting Quality Assurance sessions to validate System Testing outputs.
• Involved in User Acceptance Test (UAT) following the completion of the System Testing
• Created RTM to trace the Test Scenarios back to BRD
• Designed and executed test plans, tracked defects and got them resolved to ensure that business requirements and functional specifications are tested and fulfilled.
• Supported in Creating Test Plan and Test cases for the application in the maintenance environment using Quality Center.
• Provided daily and weekly updates to managers on application status to help prepare accurate project timelines and resource estimates
• Prepared and drove documentation and sessions thereby helping users learn the new features and behavior.
• Drove working sessions with new team members to facilitate knowledge transfer and ensured smooth transition of roles and responsibilities.
• Used Rational Clear Quest for defect tracking, facilitating and monitoring the process, involved in UAT for the final testing of the application in the production environment.
• Participated in Bug-Review meetings with software developers, QA engineers, managers and suggested enhancements to the existed application from business perspectives.

Environment: HTML, Visual Basic, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Rational Requisite Pro, Rational Rose, Microsoft Project 2000, Visual Studio .NET, Microsoft Access, Visio, Load runner

Confidential

Business Analyst - Jersey City, NJ

Responsibilities:

• Interacted with SME’s to gather system requirements for building the new Trading Platform.
• Coordinated with teams within the project to collect the high-level estimates and release requirements.
• Documented system requirement document.
• Documented Business Plan and Test Plan based on gathered requirements.
• Involved in writing and execute test scripts based on requirements, design, and use cases
• Setup and HP Quality Center to support users for each testing cycle including Functional Unit Testing, System Integration Testing and User Acceptance Testing
• Modify existing HP QC Workflows (defects, reporting, and all others) and create new one as needed.
• Run all HP Quality Center Administration functions including Quality Center, Quick Test Pro.
• Involved in executing existing test scripts, writing and updating new test scripts, and writing test plans
• Involved in testing the newly built up applications and making the clients test the newly built applications.
• Played a key role in resolving the defects that developed in the transitions phase.

Environment: MS Word, MS Excel, MS Project, MS Visio, Software Testing, Manual testing, HP Quality Center, Quick Test Pro, SQL Server .