SUMMARY:

• Dynamic and innovative professional offering a solid background and experience in IT management, encompassing software design and implementation, business analysis/development, and strategic planning. Demonstrate strong communication skills in collaborating with all stakeholder levels, concerning design, development, implementation, and of applications, software solutions, and process improvement. Possess a high level of leadership capability in providing effective direction to cross - functional teams to meet deadlines and commitments while maintaining first-rate quality of service. Experience in directing and participating in projects with leading Pharmaceutical Manufacturers and Hospital Networks, and Healthcare IT vendors that require adherence to strict guidelines and rules associated with the healthcare market, such as FDA, DEA, PDMA, HIPPA, GAMP 5, change control, and auditing. Maintains a strong knowledge of fulfillment operations and logistics.
• Productivity Improvement and Process Engineering | Project Management | ERP/WMS/SFA Implementation
• Software/Application Solution Design and Delivery | Leadership and Team Building| Business Analysis
• Business Intelligence | Customer/Client Program Management | Strategic Planning
• Supply Chain Management | 3PL | Distribution and Logistics | Contract Negotiation | Quality Assurance
• Sales Support (RFP, RFQ, Presentations)

TECHNICAL SKILLS:

Microsoft Office Suite: Word, Excel, Project, Access, PowerPoint, Outlook, and VisioWindows OS | SQL | FTP/SFTP | TCP/IP | VNC | SCRUM | SAAS | Web Services/SOAP | Adobe FireworksEDI | Adobe Dreamweaver | Adeptia ETL| Networking | Printer Setup | Text Editors

PROFESSIONAL EXPERIENCE:

Senior IT Project Manager | Business Analyst

Confidential, Elmira, NY

Responsibilities:

• Lead and manage a team of analysts and developers for the Howell Marketing Services division; a startup division re-organized and focused on pharmaceutical sampling, sales representative fulfillment, and inventory management.
• Spearhead and direct all facets of multiple projects such as new and current client sampling and fulfillment solutions, client/vendor engagement and communication, application/interface design, process development, reporting, and resource allocation.
• Develop business requirements documentation, interface mapping, and solution design details to development teams to accommodate and create customized solutions for multiple pharma clients.
• Provide leadership and guidance to the management team concerning present to future technology needs, business systems upgrades and modifications, and new application development.
• Lead IT resource for request for proposal (RFP) and request for quotation (RFQ) response efforts, division audits and compliance reviews by clients and government entities.
• Provide sales team support and assist with prospect presentations and business review meetings.
• Manage vendor and third-party resource selection, relationships and contracting for hardware; software development, support, modification projects, and rollouts.
• Manage internal and external business intelligence efforts.
• Serve as System Administrator for the EliteSeries ERP system and all of its modules (SDM, DMS, WMS, and TMS) along with the related third party products.
• Mentor team members on technology and business details/process topics such as fulfillment, healthcare, and other related areas.
• Function as the primary “go to” resource for technical solution design and business process creation.
• Assist the IT manager with department budgeting and planning.
• Multiple successful client and internal implementations/initiatives such as:
• Sample Distribution Module that reduced manual interaction of pharmaceutical fulfillment efforts
• Multiple process improvements to better utilize their ERP system and improve user performance
• Started the division’s first internal development team allowing for more development control and quicker development turn time
• Adeptia Business Process Management solution which standardized the data sharing and reduced interface development by 30%
• Rollout of the Client Information Portal (CIP) that allowed clients to access real time fulfillment data and analysis

Support Consultant

Confidential, Plano TX

Responsibilities:

• Conducted business process review, application installation, implementation, user, and user support for the Paragon Transportation Optimization solutions throughout North America.
• Assisted the North American Sales Team with prospective client presentations, performed online or in-person product demonstrations, and supported business development efforts.
• Performed application testing on software updates and new feature rollouts.
• Remote work employee.
• Empowered multiple clients in their implementations, across various markets that enabled their operations to effectively and more efficiently manage transportation and resources, throughout North America:
• Longs Drugs, Golden State Foods (multi state/facility operation), Bakers' Best, EARP Distribution; Mile Hi Distribution, and PFD Distribution (multi state/facility operation)

Software Application Consultant

Confidential, Plano TX

Responsibilities:

• Charged with collecting client business requirements, process and system analysis, and provided sound recommendations concerning software or system modification to maximize their benefits from the EliteSeries system.

Manager of Reverse Logistics and Production

Confidential, Lewisville TX

Responsibilities:

• Led and managed a team of PC Testing Specialists, Technical Support Representatives, Customer Service Representatives, and Returns Processors.
• Assisted management with cost estimates and data analysis for new client proposals and presentations.
• Provided layout and design specifications for reverse logistics operation in a new distribution facility.
• Initiated process standardization and control for all reverse logistics and call center activities.
• Achieved multiple s that drove efficiency, cut costs, and enable a proactive environment for the management team:
• Reduced internal and external customer response time by 75% due to the development of processes, introduction of technology, and proper designation of duties.
• Reduced returns backlog from seven months down to zero, within two months.
• Lead the development of a new Returned Materials Authorization Program (RMAP) from the ground up, which boosted productivity, provided visibility of all returns and testing, increased customer’s satisfaction through an online portal and e-mail communications.
• Improved the organization’s repackaging and production packaging efforts to significantly reduce product shipping damage and decreased use of packaging materials (corrugated, fill, etc.) due to using shippable containers.
• Lead the company's first repackaging effort of "No Problem Found” product; which included all product rollout functions (testing, repackaging, and relabeling) to include resource coordination in a bilingual environment.

Team Manager, Customer Programs

Confidential, Fort Worth, TX

Responsibilities:

• Directed and supervised the customer programs processing team within the Reverse Logistics department.
• Developed and initiated custom applications and processes to effectively manage client returns and special programs.
• Recognized as key stakeholder in ERP modifications and application testing.
• Met multiple milestones while progressively assuming critical responsibilities within the Distribution Center Operations Team:
• Earned multiple promotions within the Distribution Center Management Team; assumed various senior positions in shipping, returns, product ID, customer satisfaction, order fulfillment, and customer programs due to outstanding performance, and earned s.
• Received three PCSS Leadership s along with the PCSS Extra Mile .