SUMMARY:

• I am a highly dedicated and organized business analyst with a diverse work history and over 5 years of experience developing technical solutions to business problems by defining, analysing and documenting requirements.
• I trained in one of the world’s best institutions on human decision making support and processes, human and computer interactions, organisational strategy management and development, project coordination and management, and ICT for development.
• I possess excellent communication skills and I am experienced in dealing with customers, employees, and executives of all levels. I am passionate about finding the best way to complete any task, and I have demonstrated successful leadership and teamwork on several projects in various business contexts, continents and cultures.
• Professional and: Bachelor’s Degree in Computer Information Systems, Master’s degree in Information Systems Organizations and Management, with over 5 years’ experience in Business Coordination and Analysis.
• Business analysis: Experience in eliciting requirements i.e. researching and gathering system requirements from users, consumers and stakeholders. Commanding knowledge of various development methodologies like Waterfall, Agile, and Hybrid. Experience working with QA testing teams, while interacting with business users and eliciting user requirements to develop necessary Test Plans, Test Cases and Test Script. Extensive experience in eliciting Business and Functional Requirements, developing Use Cases, conducting Gap Analysis and preparing manuals. Experience in developing UML Use Case Diagrams, Work Flow Diagrams using tools like Rational Rose and MS Visio.
• Software: Advanced experience with Microsoft Office Suite, SQL, JIRA, Quality Centre, BPMN (Business Process Model Notation), Microsoft Dynamics CRM, NetSuite, TFS (Team Foundation Server), Microsoft Great Plains, User Acceptance Testing (UAT), UML Use Case, Rational Unified Process (RUP), SnagIt, Gliffy, Visio, Service Now, Confluence, Balsamiq, Clarity, Azure DevOps, Rational Rose, Microsoft Visio.
• Report Writing: Experience preparing Business Requirement Document (BRD), concise reports, budgets and process improvements for the team members and external stakeholders.
• Communication and Team work: Proficient in verbal and written communications. I possess the ability to diffuse situations, relate with customers and suppliers, and communicate effectively with stakeholders. Strong communication and writing skill, with excellent knowledge in project related information like test execution procedures, backup plans, new tester documents, maintaining test logs, release notes etc. Comfortable working in small or large teams and thrives working in cross - functional teams to bring projects to successful completion.

PROFESSIONAL EXPERIENCE:

Confidential

Business Systems Analyst

Responsibilities:

• Maintain excellent working relationship with the various business functions (sales, marketing, IT, customer service, etc.) and possessed clear understanding of the business challenges and objectives.
• Serve as the functional lead for Projects related to the system (plan, manage, track, execute and report all efforts related to the project).
• Lead workshops and 1:1 sessions with both business and technical staff to elicit and document business requirements, develop business and data process flows and develop strategies to address; use in-depth knowledge of the business to anticipate future unstated requirements; assist the business with documentation changes and developing a plan for incorporating the new/revised workflow into operations.
• Responsible for anticipating requirements, uncovering areas of improvement, developing solutions, documenting and communicating the results
• Create data mapping documents to determine gaps between existing and future system
• Lead meetings to brainstorm and review process breakdowns, developed solutions to ensure process continuity, and created process documentation including guidelines, flow charts, diagrams and charts
• Proactively communicate with stakeholders and external partners through interviews to elicit business requirements and other relevant project artifacts
• Develop and maintain documentation including process flow charts, bulletins, technical manuals and tutorials.
• Conducted internal and external walk-through with project managers, technical resources, sponsors, and other stakeholders so that issues and solutions are understood.
• Interface directly with users to track, analyze and solve software and business process issues.
• Effectively communicate system changes, enhancements and modifications to project stakeholders to ensure understanding of issues and solutions.
• Conduct analysis to assess web application and design requirements, and develop effective concepts, application flow, interaction design (UX), visual designs, templates and prototypes.
• Design and present application prototypes for solution development.
• Design and build User Interfaces and components for use in application development.
• Evaluate and make recommendations on the effectiveness, suitability and usability of existing and alternative web designs for delivering information and services.
• Provide customer-centric, value-added business consulting expertise to a portfolio of diverse projects.
• Provide analysis results and proposal recommendations to stakeholders; chair meetings and promote systematic discussion of complex user experience/interface topics.
• Achieve a high degree of client satisfaction by identifying user problems/needs and recommending solutions supported by clear documentation that is understood by both business and technical audiences.
• Partner closely with business stakeholders and Agile solution delivery teams to manage and track assigned work on agile team using sprint backlogs, user stories and team boards
• Recommend business solutions that optimize the user experience and satisfy sponsor/stakeholder needs, continually exploring and assessing options for value-add for users.

Confidential

Business Analyst

Responsibilities:

• Evaluated vendor bid analysis which helped to reduce operational cost by 10% on project.
• Provided resource planning and financial forecast planning inputs for creation of business case estimate.
• Documented rationale on status of each file and rationale of decision based on the business procedures.
• Facilitated Requirement workshops to gather requirements for different business processes such as Document Creation process, Eligibility Load, Claims History Load, Client Assessment and Client Management Processes.
• Worked with an External Vendor to gather and document business requirements for automating business processes.
• Conducted requirement review and walkthrough sessions with Subject Matter Experts (SMEs) and other Stakeholders from different departments.
• Developed Business Requirement Documents (BRD) for Business process re-engineering across the major systems within the organization
• Developed the Overall Testing Strategy for the project and obtained sign-offs from Stakeholders
• Developed User Acceptance Testing (UAT) plans, Test Case Scenarios, Test Schedules for all the IT tools developed.
• Worked with Developers, Testers and the Business team to successfully execute testing activities (QA).
• Coordinated testing activities with daily conference calls to manage test results, defects tracking & management and testing issues, using Mercury Quality Centre - Test Director, a web-based testing tool.
• Developed Pilot Testing Strategy, Business Processes, Business Procedures & Tools and Checklists for processes.
• Held meetings with users, stakeholders and sponsors to gather business requirements as well as analyze, document, review and validate various business requirements.
• Customized CRM solution to fit customer’s requirements, demonstrate the solution prototype to end user to validate user requirements.
• Created process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Successfully trained 5 other Business Analysts on the Project on how to use Quality Centre for defect tracking & management and other user acceptance testing (UAT) related issues.
• Initiated knowledge sharing processes by careful observation and providing recommendations for best practices.
• Prepared and updated project documentation ensuring project team members were effectively updated. Conducted team meetings, wrote minutes and prepared reports for stakeholders.
• Managed the product backlog grooming and organized daily stand-ups, planning, review and retro sessions.

Confidential

Business Systems Analyst

Responsibilities:

• Reviewed all project deliverables that were related to requirements; solution design and testing to ensure that the business needs were addressed.
• Created process models, specifications, diagrams, and charts using Gliffy to provide direction to developers and/or the project team.
• Analyzed business requirements and devising appropriate solutions, including commercial requirements, customer experience issues, legal, regulatory and compliance requirements and operational exception processes. Supported live proving and provided troubleshooting support during go live.
• Managed outstanding risks, issues and defects, and ensuring that these were successfully addressed and closed. This involved managing complex multi-party relationships the firm and third-party firms.
• Implemented numerous business optimization projects and reporting tools that improved efficiency, reduced expenses, labor costs, and maximized profit by automating outdated manual processes.
• Developed and created deck presentations for quarterly business reviews for corporate-level management documenting business status, performance, and pending business initiatives.
• Worked with product owners, Scrum Masters, and production managers to design and implement tools and controls to achieve performance goals and compiled and presented chart presentations to them on a regular basis comparing performance and quality trends against set goals.
• Collaborated and participated in various business operations and helped the organization to achieve cost-effective production with increased quality, efficiency and satisfied customer service, documenting the business process by identifying the requirements and in finding the system requirements.

Confidential

Systems Analyst

Responsibilities:

• Conducted BAT on regulatory initiatives to ensure the accuracy of design processes. Met SLA timelines with a high degree of accuracy.
• Worked closely with project manager to support large project work streams and initiatives ensuring the completion of all deliverables were on time and within budget.
• Prepared presentations and reports for senior managers using Microsoft PowerPoint, Visio.
• Conducted general requirement elicitation meeting and organized business requirements.
• Escalated all unusual cases outside of documented procedures to the Manager to determine required action. Suggested and implemented improvements to company methods and policies.
• Evaluated business processes, anticipated requirements and developed mock-ups for the proposed new website.
• Analyzed existing systems functionality, data, and infrastructure, and how the system communicates with other systems
• Identified and defined detailed product requirements and use cases using various techniques, depending on the types of requirements being documented (e.g. user stories, requirements documents, use case diagrams, swim lane diagrams, data flow diagrams, etc.)
• Investigated, evaluated and proposed solutions (internal, market) to identified problems
• Provided to end users on various financial applications