Project Management Consultant Resume Chicago, IL - Hire IT People

SUMMARY:

Project and Product Management|Technical Solutions Delivery|Change Management|Field Operations and Process Improvement|Requirements Gathering|Team Engagement | Leadership
Expert in leading teams to achieve corporate strategy, goals, and customer satisfaction results. Successful record delivering best - in-class products for diverse group of global customers. Energetic leader experienced working with diverse customers and cross-functional groups.
Strong track record of managing flawless on-time delivery of new products, customer features, software solutions and support services using applicable methodology. Team leader who maintains effective oral and written communication channels with team members and senior leadership. Business leader with influential communication, presentation, and decision making capabilities.

TECHNICAL SKILLS:

Software: C, C++, Unix,Linux,Python and Webpage (HTML) development

Business Products: FrameMaker, Microsoft products(Word, Excel, PowerPoint, Project),JIVE,Confluence, JIRA

Technical: Strong background in IP Networking, WiFI, IT, and Mobile Telecommunications (3G / 4G/LTE) functionality

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Project Management Consultant

Responsibilities:

Work closely with President to identify solutions and processes that improve efficiency while facilitating continual business growth.
Develop and introduce PM fundamentals and management products into organization.
Perform onsite-field project support, and provide bi-weekly status to President and extended staff.

Confidential, Chicago, IL

Substitute Teacher

Responsibilities:

Execute instruction curriculum that motivates and engages an extremely diverse student body.
Develop and lead after-school Science Technology Engineering Math and Financial Literacy programming.

Confidential, Schaumburg, IL

Business Development and Operations Support Project Manager

Responsibilities:

Functioned as ‘voice of the customer’ and ‘voice to customer’ for entire global customer base.
Leveraged customer knowledge by providing strategic guidance to sales, business, product management and development teams, leading to successful product sales and business interactions.
Owned and provided communication to C-level customer teams for strategic/critical company programs.
Aligned all field Operations teams with corporate strategy and institute necessary organizational and operational adjustments to improve efficiencies, leading to greater customer engagement and satisfaction.

Confidential

Product Roadmap Manager

Responsibilities:

Managed and optimized processes related to obtaining, defining, and locking down features requests, driving efficiency by streamlining documentation gathering and increased team engagement.
Defined future of products, including platform, feature functionality and software products content, as active member of Roadmap Committee, leading to customer growth and extended product lifecycle.
Leveraged technical competence in relevant technology evolution to provide customer with products and services that guaranteed customer success and extended product lifecycle to 20+ years.
Interfaced with Global PMO group, monitoring progress of programs and features thru SDLC cycle, and guiding appropriate teams for adjustments based on customer(s) requirements.
Provided program reviews to Customer’s Senior Leadership during Operations and Technical reviews.

Confidential

Global Technical and Roadmap Manager

Responsibilities:

Managed relationships with many international customers and field support teams for technical roadmap and operational issues as single point of contact into corporation.
Functioned as technical interface, including documentation and presentations for products and features, creating business value and explaining advanced products and technology.
Developed high quality products by performing competitive intelligence, identifying key customer decision makers, customer technology roadmap, end-user needs, future technology and competitors’ trends.
Set up programs between Subject Matter Expert (SME) teams and international field operations support teams that increased client’s confidence in local teams and increased value of services sold to customers.
Deliver Features and Services(API, SDKs) that support Web based functionality to Legacy telecom systems.

Confidential

Engineer Group Lead-Global Technical Issues Manager

Responsibilities:

Developed necessary reporting structure, cross-functional teams, and processes that expedited resolution of major customer issues.
Managed and supported Global Field Operations EGLs for key implementation and issue resolution activities.
Identified and developed necessary KPIs, including customer satisfaction metric factors, internal customer issue resolution metrics, and drove necessary teams for conformance.
Generated and presented end-customer reports and status on technical issues and solutions that ensured KPIs were achieved.