SUMMARY

• Result - oriented professional with around ten years of progressive experience in IT having proficiency in Business Analysis, Project Coordination, Project Management, Project Management Office (PMO) through Waterfall and Agile methodology
• Certified Scrum Master responsible for dedicated projects in helping enterprise to Self-Organize, Self-Manage, Cross-Functionality, Maximize Product Value, Removing Impediments, Achieve Objectives
• Extensive experience in Fit-Gap Analysis, Requirement Gathering, Documentation, UML Diagrams, Impact Analysis, Reporting, Migration, Implementation, Testing, Presentation, Relationship Building, Negotiation
• Versatile experience in working across various domains like Insurance, Banking, Education, Marketing, Digital, Healthcare, HCM, FSCM, etc.
• Effectively identify scope of improvement; strategize business processes, workflow design
• Possess SQL skills in various database models like Oracle 11g/9i/8i, MS SQL Server 2005
• Proven ability to imply improved control points on organization data and promote compliance-based business decisions through ERM, NIST+, HIPAA, SoX act
• Experience in working with vendors, onsite and offshore project model for business solutions
• Established and maintained client relationship to boost business development

TECHNICAL SKILLS

Software: SharePoint, Tableau, QlickView, VersionOne, Oracle Primavera, IQ Navigator, PeopleSoft FSCM 9.X, PeopleSoft HCM 9.X

Technologies: Snagit, Balsamiq, JIRA, Confluence, HipChat, Lotus Notes 8.5, Track, RSA Archer 5.5, IT Sol Cert, Troux, UCMDA, HPAM, HP-Manager, ROVR, People tools 8.XX, Application designer, Application Engine, Process scheduler, Process monitor

Tools: SQR, Crystal reports, PS Query, BI Publisher, VersionOne, Splunk

Languages: SQL, PL/SQL

Packages: MS Office; MS Visio

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Scrum Master/ Sr. Business Analyst

Responsibilities:

• Delegated Scrum Master and Business Analyst on multiple projects in payment services for leading sprint planning, sprint endings, determining task resources on user stories, acceptance criteria, definition of done
• Facilitated and led daily scrum stand up to track team s work, dependencies, and any encountered blockers
• Organized and facilitated sprint showcase and retrospective to track story completion, and lessons learnt
• Led and facilitated team coordination and communications for transparency, and continuous progression of project work
• Analyzed blockers for the team, and bridging dependencies for continuous progression, directing team to appropriate associated SMEs or point of contacts
• Created team rooms/ groups, on JIRA, HipChat, Confluence for team s open communication, transparency, user story updates, refining and maintaining document repository on Confluence, JIRA
• Ensured team has sufficient tasks to stay engaged and productive during the sprint
• Worked closely with product owners, businesses, senior leadership in analyzing stories, story priorities, available resources, timelines as to start work on those stories for delivering potentially functional product
• Responsible for refining backlogs by collaborating with SMEs in gathering details around business, functional, non-functional requirements either for closing the story or assigning it to dependencies per priorities
• Created and maintained sprint reports like velocity chart, burn-down chart on JIRA to make visible the progress of that sprint and any needed amendments
• Recommended improvised processes, UI designs, workflows, products and services per business requirements
• Moved user stories within different project epics based on priorities, work initiation, resources, timelines
• Executed SQL queries to validate data, design reports, security permissions, KPIs and perform other assigned duties

Confidential, Chicago, IL

Scrum Master/ Associate Project Manager

Responsibilities:

• Responsible for managing project scope and milestones; creating roadmap, task plan, timelines, budget estimates, coordinating resources, risks, dependencies by coordinating with sponsors, leadership, partners
• Standardized IT project management practices through streamlined, effective project governance methodology to deliver highly valued product
• Introduced and implemented Agile/ Scrum methodology through “Servant Leadership”, coordinating with product owners in breaking down products into features based on stakeholder s priorities and needs
• Analyzed business needs to create various reports by determining key data parameters, report execution, data mapping, data gaps, data validation from legacy
• Acted as a backup product owner clearly expressing Product Backlog items transparency, ordering items to best achieve goals and missions, optimizing value of work for development team
• Led sprint sessions to keep a track on status of user stories development, ensuring definition of done is met for delivery of increments of potentially releasable functionality
• Facilitated and drove stand-ups, showcase, retrospectives for continuous growth and removing impediments by employing transparency, inspection and adaptation
• Leveraged resources to improve capacity for project work; handling change management by strategizing techniques to execute or stop the changes based on their benefits
• Prepared status reports in JIRA and sending to stakeholders, conducting weekly project progress meeting with projects stakeholders and addressing any project related queries, project estimation document
• Guided team in creating product and sprint backlogs, and project artifacts including job aid, training material, SOP, SOW (statement of work), SLA (service level agreement), transition plan, requirement inventories
• Coached and trained teams as whole and individually on new technologies, self-organize, cross-functionality to create high value products

Confidential, Bloomington, IL

Scrum Master/ Assisting Project Manager

Responsibilities:

• Coordinated with leadership, business and product owners in planning multi-million dollar projects around objective, scope, milestones, budget, resources, roadmap, tasks, risks and dependencies, timelines
• Identified opportunity areas for process improvement by analyzing, assessing and enhancing current applications and products
• Practiced Agile/ Scrum methodology to employ an iterative, incremental approach to optimize predictability
• Led sprint meetings in discussing re-negotiating scope, change, complexity, completion of user stories
• Facilitated and drove stand-up meetings for team and associated stakeholders focusing on impediments removal, dependencies, progress on user stories, delegation of work to reduce team stress
• Organized sprint showcase to present products released during the sprint, and retrospectives around lesson learnt for continuous improvisation
• Collaborated with product owners, developers and technical partners to build product road maps and execute flawlessly
• Occasionally acted as a product owner responsible for refining product backlog, including its content, availability and ordering
• Guided the team in standardizing definition of done and acceptance criteria for delivering project valued product
• Performed reviews of product backlog, designs, test scripts, and addressing delivery impediments or product quality issues
• Managed various sized teams by training and coaching less experienced staff, tracking staff s work, obtaining formal reviews, helped in removing impediments, initiated team agendas, proposed team development
• Coached business partners and stakeholders in using newly implemented applications, technology
• Played as acting PMO to anticipate bottlenecks, provided escalation, presented options when constraints arose in effort to avoid and resolve conflicts, and maintain enterprise standards for project management
• Led requirements gathering, evaluation and management through optimal business analysis approach for process improvisation, introducing new products and services, metrics and KPIs
• Responsible for coaching team with various technologies like VersionOne, Splunk, QlikView, JIRA
• Mapped data and analyzed report requirements to meet Business Continuity Management
• Led and guided test efforts by creating test plan, test scenario, test cases, executing test cases, tracking defects and reporting bug
• Reported project progress to stakeholders, sponsors, and business partners and answered questions around any issues or concerns
• Drove a culture of urgency, on-time, on-budget and in-scope project delivery across multiple business areas and teams for achieving quality product development

Sr. IT Security Analyst (ERP)

Responsibilities:

• Established PeopleSoft security by configuring controls for segregation of duties (SOD), query security, user preferences, row level security, execution of SJT process
• Engaged in PeopleSoft query report building, debugging through PeopleCode traces
• Liaison between third party auditors and business users for enterprise audits
• Created private and public SQL queries for business partners to analyze and evaluate key data
• Responsible for providing logical reports focusing on business control points, analyzing gaps in IT security risk and controls from legacy to new system and from previous year to the current year
• Responsible for Workflow Administration to analyze the gaps in workflow and ensure authorized allocation of worklist items
• Executed SQL queries to retrieve and validate key data parameters for project reports
• Participated in creating test plan, test cases, executing test cases, tracking defects and maintaining traceability matrix
• Coordinated in requirement elicitation with key stakeholders and SMEs by conducting interviews and requirement showcase
• Performed as is analysis, gap analysis and recommended solutions for future state during processes enhancement
• Assisted team in recording employee data on Workforce Administration for various business transactions
• Coordinated with team to enhance business processes in various modules like ESS, MSS, Time Reporting, Learning and Development, Performance Management, etc.
• Contributed in data mapping from 8.8 into 9.0 ERP system
• Led testing efforts during implementation by developing test plans, test scripts, test cases, tracking defects, created and refined requirement traceability matrix for technical team
• Participated in local and global go live through configurations, testing, migration and operations support
• Provided post implementation support for stakeholders ensuring product standards and quality services

Confidential

Tech Support Analyst

Responsibilities:

• Worked to assess current technology usage, met needs and developed solutions to ensure process efficiency and ease of use for end users
• Created and updated supporting system documentation
• Troubleshot hardware and software issues and ensured operation at peak efficiency
• Provided technical assistance over telephone for distant learners and staff
• Acted as security analyst to ensure appropriate access in IS (information systems)
• Proposed time saving strategies in analyzing and resolving hardware and software issues
• Consulted with customers regarding information needs and provides ad hoc queries and reports upon request
• Provided functional production support for HR applications, HR Reporting, developing functional specifications for applications development
• Assisted in testing and implementation of new projects, enhancements of application system
• Worked as a strong team player and independently, to ensure excellent follow-through, with verbal and written communication skills

Functional Analyst

Responsibilities:

• Participated in JAD session focused on marketing strategies to formalize business processes and web solutions
• Responsible for business requirements gathering and defining specifications for system configuration, project documentation and archiving
• Worked with developers and users analyzing customizations to utilize delivered functionally
• Trained key business users on newly implemented system functionalities
• Conducted functional testing of the configuration and application data for data accuracy and integrity