OBJECTIVE:

• To use the 15 years of experience gained in Information Technology to acquire a position in Project Management or Business Analysis using experience gained ensuring the quality of software applications, leading projects involved the release and business analysis efforts for application projects.

SUMMARY:

• 10 years of experience working in Project Management and Business Analysis, defect tracking, test summaries and test status reports I also have extensive experience gathering, analyzing, detailing, compiling and documenting stakeholder requests to determine an organization s requirements. Experience eliciting, understanding, gathering and documenting clients business needs and requirements to devise or modify procedures and solve complex business and system problems.
• 15 years of experience writing, developing and executing test scripts and test cases for web - based application development projects.
• Liaison between client and IT and key player in providing communication between teams. Strong communicator with great interpersonal skills used to provide client support and participate in project negotiation.
• 10+ years of solid experience working with business and technical resources in planning and leading testing efforts including Test Plans, Test Estimates and Test Summaries.
• 10+ years of experience with Mercury Test Director/Quality Center demonstrating ability to apply test management best practices in the testing environment.
• Intermediate SQL skills using TOAD and SQLYog on an Oracle and SQLServer database.
• Advanced ability in prioritizing tasks and managing my time effectively to ensure all assigned deliverable deadlines are met.

TECHNICAL SKILLS:

Business Analyst: User Stories, Business Requirements Document, Functional DesignDocument, Traceability Matrix, Business Rules, Use Cases, Project Plans, eCommerce system, Content Management software, High Level Design Documents and Detailed Design Documents.

Test Strategies Implemented: UAT, Risk-based, Model-based, Reactive, Consultative, Analytical, Methodical, Automation, Regression-averse.

Test Status Reports: Issues, Risks, s, Tests Executed, Tests Passed/Failed, Tests left to execute, Defect Status, Next week priority

Testing Skills: Analyzing Requirements, Creating Test Estimates, Creating Test Plans, Creating and Executing Manual and Automated Test Cases/Scripts, Creating and Executing Test Scenarios, Test Harness Execution, Managing Defects, Java-based Testing, .NET-based Testing, Web Service Testing, In-scope Testing, System Testing, Stress Testing, Performance and Regression Testing.

Testing Software: Mercury Test Director/Quality Center, Rational Testing

Suite: Rational RequisitePro, Rational TestManager, Rational ClearQuestRational Robot/XDE, WinRunner, HP QTP and LoadRunner.

Languages/Technology: SQL, PL/SQL, Java, SQABasic, XML, EDI Mapping, Visual Studio.

Databases: Toad/Oracle, Informix, Business Objects, Informatica, ETL.

WORK EXPERIENCE:

Business Analyst / Customer Technical advocate

Confidential -Plano Texas

Responsibilities:

• Executed test scripts and test cases for a web based front end application.
• Responsible for using the Business Requirements and High Level Design/Low Level Design documents as inputs to create the Test Plan and MOP.
• Communicated Test Plan and Test Status results to management in a weekly status report.
• Coordinated communication during resolution of issues during testing to ensure issues are resolved in an efficient timely manner.
• Responsible for working with the customer team to ensure client and functional requirements are met.
• Developed test cases in Quality Center and utilized Quality Center as test management tool to track test execution and defect management.
• Responsible for working with project team to ensure deliverables are met to meet deadlines.
• Responsible for working with end users, developers, project managers and testers to ensure requirements and functional designs are translated and implemented correctly and meet the customer needs.
• Responsible for using a cyclical process to elicit requirements from various stakeholders and understanding that the process is recurring and revolving.
• Responsible for researching the correspondence application to begin to assess what is needed for the application to meet the requirements.
• Responsible for studying business functions and flow documentation to meet with team members and key stakeholders of other systems that flow into the correspondence application.
• Responsible for attending requirements gathering meetings to gather and document the requirements.
• Utilized interview techniques, attended site meetings and set up daily conference calls to address any issues around requirements elicitation to get final requirements approval.

Environment: /Software: Quality Center Waterfall development environment, Jira, Microsoft Windows, Web Based Application,, iSeries/AS400, SQL, MS VISIO, MS Office - Power Point, Word, Excel, Outlook.

Business Analyst

Confidential - Plano, TX

Responsibilities:

• Responsible for attending requirements gathering meetings to gather and document the requirements.
• Liaison between client, IT and key player in providing communication between teams.
• Utilized interview techniques, attended site meetings and set up daily conference calls to address any issues around requirements elicitation to get final requirements approval.
• Responsible for working with business client team to elicit, understand, gather, document and review the Business Requirements
• Led in utilization of project planning, methodology, management, and implementation of mobile software applications needed customer maintenance and enhancements.
• Led in planning, estimation, and organization of project implementation for company software products around equipment delivery, managing resources for the project, installation, and .
• Managed and worked on multiple projects in parallel to provide software delivery of mobile software enhancements while considering feasibility and budget constraints.
• Responsibilities also included writing and hosting mop reviews for OEM and customer project managers.

Environment: /Software: Quality Center, DB2 database, Waterfall development environment, Jira, Microsoft Windows, .NET, Web Based Application, SQL, MS VISIO, MS Office - Power Point, Word, Excel, Outlook.

Core Project Manager

Confidential -Plano, TX

Responsibilities:

• Responsible for leading deployment and testing efforts as PM working manager in an Waterfall /Agile development environment.
• Responsible for leading system and business analysis efforts on projects and leading application testing efforts.
• Responsible for working with project team to ensure deliverables are met.
• Responsible for handling production support of the legacy system and ensuring issues/bugs/defects are identified, tracked, reported in bug tracking tools (Bugzilla/Jira) and resolved in a timely manner.
• Responsible for working with client personnel to identify required changes, prioritize changes, communicate needed changes to the development team, and lead testing efforts.
• Responsible for Business Requirements Document, Flow Charts creation in VISIO, Test Plan, Test Cases, Defect Management, and Status Reports. Responsible for working with Program Manager to enforce project deadlines and schedules.
• Consistently delivered high-quality services to clients by addressing issues, communicating status updates, and working with client to ensure solution addresses issues and changes required.
• Responsible for facilitating and participating in team and client meetings to communicate status updates on issues.

Environment: /Software: Rational Functional Tester, SQLServer database, SQL - SQLyog, Agile development environment, Bugzilla, Jira, legacy system, web-based system, Microsoft Windows, MS Lync, MS VISIO, .NET, MS Office - Power Point, Word, Excel, Outlook.

NOC Analyst

Confidential - Irving, TX

Responsibilities:

• Open trouble tickets with product vendors, carriers, customers, and etc
• Responsible for using VISIO, Power Point, and MS Office Suite to create process flow documentation, presentations, and other NOC documentation.
• Proven to be a great team player with great communication skills used in the role as back-up team leader.
• Experience with IT Project Management lifecycle using MS Project and MS Office Suite products to ensure project deadlines and schedules are enforced.
• Assisted in enforcement of project deadlines and schedules of Network integration projects to ensure software met high-quality standards. Worked closely with managers to appropriately and accurately apply project comments and feedback to address issues and ensure resources were managed in accordance with the project schedule. Identified and communicated issues to leads and management.
• Tracking and responding to network outages ranging from SS7, Transport, MMS, and SMS outages
• Monitor and respond to managed network alarms on Dell Server hardware and Linux software applications

Environment: /Software: Web-based user interface, Linux, Netcool, Remedy, Waterfall development methodology, Microsoft Windows, MS VISIO, MS Office - Power Point, Word, Excel, Outlook.

Business Analyst

Confidential -Houston, TX

Responsibilities:

• Senior Analyst leading testing effort through entering issues in Team Track and ensuring all issues are identified, tracked, reported and resolved in a timely manner in and Agile environment.
• Worked closely with management team to identify required changes from clients. Communicated and worked with the development team to ensure required changes were implemented and met the users’ requirements.
• Worked proactively, reactively, collaboratively, and cross-functionally as part of a team and independently to overcome challenges on a project to integrate two agriculture systems with Oracle database/product implementation and a Data Warehouse.
• Assisted in enforcement of project deadlines and schedules with aggressive timelines and limited resources implementing projects in an Agile development environment.
• Delivered informative, well-organized presentations to present testing status updates to communicate progress, issues, possible solutions, and next steps.

Environment: /Software: Web-based user interface, backend legacy system, Certify, Team Track, Agile development methodology, Oracle, SQL, TOAD, Data Warehouse, Microsoft Windows, MS VISIO, EDI, XML, Soap UI, MS Office - Power Point, Word, Excel, Outlook.

Quality Assurance Services Analyst

Confidential - Plano, TX

Responsibilities:

• Assisted in creation of architecture, requirements, and detailed design documentation that documented system architecture, users’ requirements, and system design specifications.
• Used VISIO to document business flow processes, system flow charts, and system architecture.
• Ensured issues are identified, tracked, reported, and resolved in a timely manner.
• Implemented Project Lifecycle process to formally define a project, plan development, implement project plan, monitor and adjust plan as needed, complete project and review project using MS Project and MS Office Suite.
• Worked with CTO to enforce project deadlines and schedules.
• Produced high-quality software that met client requirements.
• Assisted in the facilitation of team and client meetings to communicate new IT Project Management Lifecycle implementation internally and ensure that external client requirements were documented in requirements and design documentation.

Environment: /Software: Web-based user interface, backend legacy system, Microsoft Windows, Oracle, SQL, TOAD, Microsoft Windows, MS VISIO, MS Office - Power Point, Word, Excel, Outlook.

Project Manager

Confidential - Atlanta, GA / Seattle, WA

Responsibilities:

• Led testing efforts of Intranet, Internet, and Extranet systems in a client/server architecture to monitor load and stress testing efforts to ensure that the Infrastructure upgrades support the Web-based applications.
• Managed issues by ensuring they were identified, tracked, reported and resolved in a timely manner.
• Created process flow and system and architecture documentation information using MS VISIO.
• Created automated test scripts and executed automated test scripts using Visual Studio.
• Utilized MS Project as the tool to identify project tasks, assign resources to tasks, create project deadlines and schedules, and enforce timelines.
• Took input from manager and appropriately and accurately applied comments and feedback to modify project schedule and deadlines based on efficient resource allocation to ensure the project was fiscally successful.

Environment: /Software: Web-based user interface - Internet, Intranet, Extract, backend legacy system, Microsoft Windows, .NET based applications, Visual Studio, Mercury Test Director, Microsoft Windows, MS Project, MS VISIO, MS Office - Power Point, Word, Excel, Outlook.