SUMMARY:

• An experienced Technical Project Manager / Business Analyst with experience in agile project management, product ownership and process implementation. Am extremely effective in gathering requirements, Business Process Model for documenting, leading and directing projects that impact external clients and internal employee applications from inception to launch. Management experience and repeated success in developing technical project initiatives, implementing project plans, leading meetings and achieving excellent results. Excel at an ever changing and high energy environment that requires out of the box solutions. Recently involved with a huge team that transitioned two departments to a new infrastructure from planning to implementation, SalesForce. Work in agile environment with some waterfall strategies.
• Vulnerability Assessments
• Project Lead
• Requirement Gathering
• Research
• Web Application Tests
• Team Collaboration
• Report Writing
• Penetration Tests
• Continuous Enhancement
• Functional and Non - Functional Testing
• Smoke Testing
• Intake Testing or Test Environment Zero-Day Readiness Testing
• Performance Testing
• Application Security/Vulnerability Testing
• Compliance Testing
• Fail Over Testing
• User Acceptance Testing (UAT) Support
• Troubleshooting
• Scrum Certified: Experience with gathering Business requirements, writing User-Stories, Sprints, Epics, Daily Stand-Ups, and Scrub Meeting to collect Business requirements.
• Business Process Model and Notation (BPMN) with technical teams.
• SalesForce Project (moved 3 departments over to new Salesforce platform):
• Collect requirements from Business for build which including leading meetings, whiteboard draw outs/mock ups, create process diagrams for functionality in the Salesforce platform, and document agreements between stakeholders, IT teams and Business.
• Create user stories for dedicated IT development teams to review for build. Assign work points for build.
• Oversee QA and hands on testing before final approval for production release. Assist with packaging for change management approval for Sprint release date.
• Troubleshooting and solving problems throughout Salesforce project build.
• Conduct focus groups with users/clients for process improvement within the new Salesforce platform.
• Drafting Processes and Experience documenting an enterprise infrastructure environment
• Conduct Standups
• Jira
• Tool used to store technical tickets related to current project for team view to address and re-release.
• User Acceptance Testing (UAT)
• Whiteboard Drawing
• Docusign (Product Owner) eCollage Platform
• CampusVue (Infrastructure that housed all of the company’s main records/files)
• ServiceNow
• Real time updates for tickets, documentation, project update feeds, compliance updates for application/server/password design.
• Help Desk/Technical Issue Support

TECHNICAL SKILLS:

Microsoft software: Excel, Visio, Word, PowerPoint, and Outlook, SharePoint; often review assessments, enjoy researching regulations and lawsCampusVue, Orion, HUB imagingBalsamiq Software, Mock-Ups

PROFESSIONAL EXPERIENCE:

Confidential

Technical Program Manager

Responsibilities:

• Involved in Software Development Life Cycle (SDLC) to ensure security controls are in place within an Agile Environment. Lead project from beginning to end.
• Responsible for Morning standup meetings, work with Business Leaders, Stakeholder and Project Managers to gather requirements for projects and Sprint them out with engineer teams
• Collaborated with Business and Technology cross functional teams for requirements analysis and vulnerability identification
• Built out technical projects from planning to production release
• Provided professional IT Experience in Application Security Testing particularly focused on performing technical activities such as Vulnerability Analysis, Penetration testing, Secure Application Testing
• Drove execution and complete any vulnerability fixes for WholeSale Banking Technology
• Performed Vulnerability Assessment which includes analysis of bugs in various applications spread across N-tier on various domains by using both manual and
• Identified issues and resolved problems with applications and servers
• Facilitate meetings with Engineers and Technical Teams for software requirements
• Performed as Technical Writer and Analyst for the team which required working with Developers and Engineers to collect information for documentation for QA and Tech support

Confidential

Business Analyst/Project Manager/Technical Write for DBaaS Technical Team

Responsibilities:

• Worked w/ Stakeholders, Engineer and PM teams to collect requirements, created stories and document Procedures/Processes in Confluence. Utilized Visio to draw out mappings for software team - Software Development Life Cycle (SDLC)
• Created workflows using Visio to explain lifecycles for Business and Technical Teams
• Scheduled meetings with Business and Technical teams to collect requirements and flow of projects
• Experienced with JIRA, load user stories and diagrams for creation
• Worked with both Business and IT teams to collect requirements to convert into user stories for future sprints within in an Agile Environment
• Provided experience as a Technical Writer and Analyst for the team; required working with Developers and Engineers to collect information for documentation for QA and Tech support
• Responsible for gathering Business requirements for data mapping diagrams and documentation
• Provided Software development methodology expertise

Confidential

Program Business Analyst - Vendor Management Department

Responsibilities:

• Worked with internal technical teams (developers, engineers, QA and technical support) to obtain an in-depth understanding of the vendor product, process end to end and document requirements.
• Daily standups, in the evening to discuss what we worked on, if I need to schedule additional meetings/work sessions for the team, review status of user stories in Jira and expectation for next business day.
• Utilized Visio to draw out mappings for vender management team: IT Sourcing Process, Pharmacy Backup, and Vendor process and pricing system.
• Scheduled meetings with Business and Technical teams to collect requirements and flow of projects.
• Analyzed existing and potential content, focusing on reuse and single-sourcing opportunities.
• Produced high-quality technical documentation that meets applicable standards and is appropriate for its intended audience.
• Used photographs, drawings, diagrams, animation, and charts that increase users’ understanding.
• Wrote easy-to-understand user interface text, online help and developer guides/documentation.
• Created tutorials to help end-users use a variety of applications.
• Standardized content across platforms and media.
• Gathered usability feedback from customers, designers, and manufacturers
• Revised documents as new issues arise
• Assisted engineers and business on projects to improve daily structure, solutions, and services

Confidential

Student Operations Technical Project Manager

Responsibilities:

• Met with Clients to understand their ideas, ask probing questions to help create image, execute and deliver their request
• Prepared and presented technical solutions for clients
• Worked with clients to analyze company needs and installed appropriate solutions within the project’s budget
• Worked in partnership with my team to document and implement strategic IT vision and drove key departmental objectives
• Managed and deployed technology projects:
• Determined and wrote up project requirements that serves multiple groups throughout the company
• Identified, propose and prioritize efficiencies and/or technical development needs
• Solve any issues in order to facilitate the progress of a project
• Scheduled, planned and executed report management and staff feedback via surveys and focus groups
• Created and delivered job-aids, standard operations processes, user guide manuals, troubleshooting guides and events on new processes and arrangements and monitor processes and metrics associated with these
• Identified, developed, implemented and communicated policy and procedures
• Acted as Liaison with all departments for technical process, policy and project development and execution
• Communicated with stakeholders throughout the company regarding technical project status, issues, and recommend options for keeping projects on track
• Created and implemented new processes/guides to increase company efficiency
• Documented procedures relating to systems operations and implementation plan

Confidential

Product Process Owner

Responsibilities:

• Lead for all enhancements, upgrades, new builds for assigned product.
• Met with clients of all levels to collaborate new and exciting ideas to help improve their daily processes using agile methodology
• Provided Whiteboard ideas in order to create diagrams according to client/products need
• Defined project deliverables and monitored status of tasks, DocuSign and Self Enrollment Portal
• Drafted action plans, gathering Business requirements, create user stories, create installation documents, client user guides, and leading meetings with department executives to review project status and proposed changes
• Created documents/guide to assist clients/users with new processes and productions.
• Monitored team progress and enforced deadlines
• Addressed user concerns and create troubleshooting guides for clients to use in order to overcome difficult issues face while using our product
• Served as the single point of contact for project scheduling and requested changes

Confidential

Faculty Coordinator/Assessment Project Specialist

Responsibilities:

• Lead development of the KNEXT on-boarding faculty cite
• Maintain security and confidentiality of portfolio content and credit recommendations
• Serve as daily liaison all internal and external partners/stakeholders
• Create and deliver job-aids, standard operations processes, user guide manuals, troubleshooting guides and events on new processes and arrangements and monitor processes and metrics associated with these
• Serve as a support network for Confidential Admissions, Academic, and Financial Aid Advisors by addressing questions and needs relating to portfolio assessment
• Attend appropriate networking events, including conferences, professional events, and other duties as assigned
• Interacts with Assessment Director, Faculty Manager, HR Operations, Recruiting, and CTL when necessary
• Managed managers with helping the team out with tickets, change of programs, leave of absences, compliance issues, and delivering information to help build a stronger team. Create student spreadsheets for the team
• Assist students who are interested in portfolio assessment. Have experience in reviewing a transcript to help student decide on building a work experience portfolio for credit approval
• Review and help trouble-shoot Kudor, Strength Quest and examine degree plans for possible transfer credits.
• Review SOPs, attend sessions and often help train my team on new material
• Review ARA updates daily, help other advisors understand the ARA testing results and location
• Assist in working with other departments to help service the student. Maintain a strong working relationship with all departments
• Assist students with selection of classes
• Act as student connections for all departments
• Maintain telephone coverage during assigned hours, including answering inbound calls from students and internal customers and making outbound calls for various purposes. Work with CampusVue, Orion, Assessments, Compliance issues, and law regulations daily. Getting documents into the system for governmental approval so that the student can receive the fund correctly. Working with HUB department to make sure documents are received and posted for approval.