SUMMARY:

• Professional, results oriented IT Project Manager/IT Professional with over 15+ years solid history of successfully leading high profile, cross - functional, enterprise initiatives from conception to deployment with a diverse background in Public Sector, Healthcare, Apparel, Manufacturing, Managed IT Service, and Government Security Contract industries.
• Effectively works with diverse teams, stakeholders, customers and third party vendors in matrix organizations.
• Project Management
• Process Improvement
• Resource Management
• Change Management
• Budget Management
• Team Building and Mentoring
• Client/Vendor Relations
• Executive Presentations
• End-User Support

TECHNICAL SKILLS:

Project Management: Project charters, project plans, PowerPoint presentations, status reports, risk and issue logs, budget/ongoing project forecast of resources and materials, and other project related documentation. Leading and manage project teams of 25+ resources, including contractors and external vendors. Communicate with project stakeholders, team members, clients and senior management, and negotiates expectations

Server: Windows Server, Virtualization, Storage Area Network, Data Backup, Active Directory

Network Infrastructure: Cabled and Wireless connectivity, Switches and Routers, Structured Cabling

Communications: WAN, VoIP, Smart Devices

Desktop: Windows XP through Windows 10 and Apple Mac OS

Applications: Microsoft Office365, Microsoft Office Suite, Microsoft Project, Visio and SharePoint

Business Intelligence: SAP Retail System Modules (Materials Management, Sales Distribution, Logistics information System) and other ERP, Crystal Reports and ADP ReportSmith

Programming Languages: SQL, Visual Basic, Open Source PHP, HTML, IBM AS/400 legacy (COBOL and RPG)

PROFESSIONAL EXPERIENCE:

Confidential, Los Angeles, CA

IT Project Manager (Contract)

Responsibilities:

• Assisted team leads with project deliverables such as Project Charters / SOWs, PowerPoint presentations slated for Board of Directors’ review, Business Case justification letters, procurement initiation processes and other documentation
• Used standard project management methodology consistently to achieve greater efficiency and effectiveness
• Utilized JIRA, Microsoft Office Suite, Visio and SharePoint
• Used PMBOK methodology and MWD procedures to develop deliverables
• Worked in conjunction with team leads to supply required documentation
• Business Case Letter - Letter describing project and benefits, and required for the approval process
• Project Charter - Developed PowerPoint presentation to covey benefits and scope of project to Board
• Project Scope - Deeper analysis of scope, benefits, costs, and time
• Procurement Request - Generated RFP justification form
• Coordinated collection of solutions and vendor proposals

Confidential, Los Angeles, CA

IT Project Manager (Contract)

Responsibilities:

• Reported to the Director of Client Services in a matrix environment
• Coordinated with General Contractors, Architects, and Technology Services to determine infrastructure layout and requirements
• Developed and maintained standard project management documents such as SOWs, project plans, meeting agenda and minutes, status reports, and created the cost benefit analysis and return on investments
• Managed site design including, MDF/IDF closet builds, voice/data circuit orders, backend and frontend networking, cable and network port installation, Dell computer imaging, Cisco VoIP phone installation, multi-function printers, other peripherals, and Cerner Hospital and Health Systems implementation

Confidential, Glendale, CA

IT Project Manager (Contract)

Responsibilities:

• Reported to the Vice President of Operations
• Designed and managed day-to-day activities of mid-sized IT infrastructure and software implementation projects
• Participated in client consultations such as opportunity identification, and assisted in defining solution and value propositions as part of the sales process
• Defined business needs, project goals, deliverables and budgets
• Articulated project objectives into full-scale project management plans including scope, resources, schedule, budget, quality and risk management
• Managed workflow of team members consisting of clients, staff, and third party vendors
• Implemented project management best practices and procedures (Waterfall and Agile framework)
• Developed tools and templates to manage implementation of project deliverables
• Used MS Office Suite, Project, Visio, SharePoint, and Autotask IT Management (Help Desk) software

Confidential, Vernon, CA

IT Project Manager

Responsibilities:

• Reported to the Director of the Project Management Office (PMO) and managed large, global IT projects in a matrix environment with budget in excess of $2M
• Provided project leadership and used standard project management methodologies such as Waterfall and SDLC to manage project life cycles
• Developed project charters; worked with various department liaisons and project teams to formulate detailed project management plans, and define scope, schedules and budgets
• Performed risk identification and analysis to develop contingency plans and reserves
• Maintained project documentation in Microsoft SharePoint project repository (project charters, management plans, baselines, project documents, schedules, meeting agendas/minutes, issue logs, status reports, flow charts, change requests, etc.)
• Conducted team meetings, executive presentations, user sessions, and developed end-user documentation
• Used MS Office Suite, Project, Visio, SharePoint, and FootPrints service desk software

Confidential, Glendale, CA

Project Manager

Responsibilities:

• Reported to the Vice President of Operations
• Designed and managed day-to-day activities of mid-sized IT infrastructure and software implementation projects
• Participated in client consultations, opportunity identification, assisted in defining solution and value propositions as part of the sales process
• Defined business needs, project goals, deliverables and budgets as part of project charter process
• Articulated project objectives into full-scale project management plans including scope, resources, schedule, budget, quality and risk management
• Managed workflow of team members consisting of clients, staff, and third party vendors
• Implemented project management best practices and procedures (waterfall and agile framework)
• Developed tools and templates to manage implementation of project deliverables

Confidential, Torrance, CA

Help Desk Supervisor/Senior Systems Engineer

Responsibilities:

• Reported to the Director of Information Technology
• Supervised and managed the Help Desk department
• Managed a team of 6 employees, consultants, and multiple vendors
• Configured and managed SharePoint Server 2007 to centralize project-related documentation
• Developed and maintained SOX compliant IT policies and procedures
• Developed fiscal year budget plans to facilitate the financial goals of the IT department
• Assumed all responsibilities of Sr. Systems Engineer after 18 months due to corporate consolidation
• Obtained required Secret Security clearance