SUMMARY

• Innovative Business Analyst with 7+ years of experience in business analysis who is skilled at enhancing, prioritizing and optimizing business processes to ensure growth and success.
• Experienced with analyzing internal workflow process to identify areas of enhancement, developing and implementing business development plans, and assessing business requirements.
• Experience in Software Development Life Cycle (SDLC) including, Scrum ceremonies Requirements gathering, Analysis, Project Management and Testing as per Waterfall, Agile (SCRUM) methodologies. Proficient in creating swim line diagrams and use case diagrams via MSVISIO.
• Adept in managing Product Backlog, Sprint Backlog and managing Agile ceremonies (Sprint Grooming, Daily Stand up, Sprint Review & Retrospective).
• Experience in creating Product Backlog, writing Themes, EPICs, User Stories and Acceptance Criteria.
• Ability to effectively and professionally interact with people at all levels of management.
• Coordinated with Product Managers to create business and pricing plans that contribute to profit and growth.
• Performed design, development and management of new, existing or acquisition products.
• Effective leadership skills with good written, verbal communication and presentation skills. Self - motivated with result oriented approach.
• Coordinated with Developers, Stakeholders, Testers, Project experts and Support team for new requirements, latest updates and project related issues.
• Possess strong aptitude towards writing, problem analysis, solving, research and development. Good analytical and problem-solving skills, very effective as an individual and as a team player, ability to perform multiple roles.
• Worked with off-shore teams and good experience in mentoring and training resources in offshore.
• Experience in working on process improvement (As-Is/To-Be) GAP analysis.
• Good understanding of the entire software development chain, from a business management perspective to technical management and the development perspectives.

TECHNICAL SKILLS

Business skills: Business Process Analysis and Design, Requirement Gathering Use Case Modelling, Gap Analysis, Impact Analysis

Methodology: Agile, Scrum and Waterfall, SDLC, UML

Application Languages: HTML, UML, SQL

Authoring tools: Adobe Authorware, Adobe Frame Maker 9.0, RoboHelp

Programming Languages: JAVA & C

Operating Systems: Windows (Vista/7/10/XP/2000)

Applications: Microsoft Word, Microsoft Visio, Microsoft Outlook, Illustrator, Photoshop SnagIt, SharePoint, Adobe PageMaker, Hyper Snap, Adobe Captivate, PowerPoint, Microsoft Office

Other tools: Acrobat, Confluence, JIRA & StyleWriter 4

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Business Analyst/Product Analyst

Responsibilities:

• Gathered, analyzed and documented requirements by facilitating meetings with business owners, subject matter experts. Analyze requirement dependencies and negotiate priorities with product owner.
• Translated business user concepts and ideas into comprehensive business requirements and design documents.
• Worked with business team and key stakeholders to define scope, costs and timelines for updating existing products and implementing new products.
• Implemented existing product updates to meet the customer needs.
• Experienced in working with the quality assurance team to ensure that delivered system is properly tested and meets the product requirements.
• Identified product marketing ideas and opportunities based on industry trends, current market environment and competitive trends.
• Facilitated changes to product portfolio to improve competitive position and optimal product performance.
• Worked on MS Visio to create process flow diagrams to understand, communicate and finalized project scope and requirements.
• Identified ongoing issues and gaps within project plans, in order to eliminate implementation issues.
• Worked with user experience team to ensure excellent customer experience.
• Managed inter project dependencies and coordinated with stakeholders.
• Authored, edited and reviewed content of tickets related to JIRA Software, JIRA Core, HipChat, JIRA Service Desk and Bitbucket.
• Edited RFI (Request for information) and RFP (Request for product) documents.

Confidential, Austin, TX

Business Analyst/Senior Technical Writer

Responsibilities:

• Interviewed business clients to analyze their business requirements and recommend and design technological improvements to their business processes and operational procedures.
• Created presentations in concise & well-researched manner on new product feature ideas & opportunities by collaborating with product owners.
• Reviewed, analyzed and created detailed documentation of business systems and user needs, including workflow, program functions and steps required to develop or modify application programs.
• Integrated business solutions with organizational goals while reaching consensus of the stakeholders.
• Involved in User Interface (UI) analysis with the business team to validate accuracy.
• Created and managed Product backlog and Sprint Backlog in accordance to agile framework.
• Actively worked with the Product Owner and Stakeholders to monitor and prioritize product backlog on an ongoing basis to meet release timelines and value to the business. Worked with outside organizations and business partners to coordinate cross-team dependencies in order to meet product objectives
• Ensured effective implementation of agile process.
• Effectively communicated project updates and status to leadership at timely intervals.
• Created end-user documentation for individual modules of the application.
• Designed, created, and produced presentation materials, including maps, displays, online content, for policymakers.
• Created and maintained standard documentation templates for unified set of documents.

Confidential

Business Analyst/ Technical Writer

Responsibilities:

• Ensured enhanced processes and services are technically, operationally, and legally supported by analyzing and compiling business requirements solidifying successful implementation.
• Utilized strong analytical and research techniques to identify gaps and inconsistencies within current measurement tools, allowing development of improved and cost-effective business models.
• Developed business process diagrams and flows.
• Led daily stand-up meetings. Functioned as the bridge between functional business units and IT.
• Worked closely with Business team and IT team to communicate/Bridge requirements, scope, estimates and other data elements.
• Involved in Requirement Analysis, preparing and Reviewing Test Cases of various Test Stages -System test, Pair Test, Regression Test, Validation Test, User Acceptance Test.
• Collaborated with other business analysts and development teams to identify all cross system interfaces, dependencies and requirements.
• Involved in Data compilation of station manuals using Wartsila compilation tool (WCT).
• Managed documents using integrated data base management system (IDM).
• Involved in Digital printing of documents using publishing tool (PM).
• Performed root cause analysis and fixed post implementation issues.