SUMMARY

• Have 17 Years of IT Experience and 12 Years of Business Analyst Experience out of which 5 years in Financial dept on SOA Architecture of Confidential &T 2 years of Experience in Insurance Industry.
• Project management experience with on time delivery and completion.
• Experience in vendor management, gap analysis, UAT management, client training, translating requirements, Change Management, UAT activities, wireframes and mockups, grooming backlogs, mapping, lean six sigma, SDLC documentation, project milestone forecasting, project charter development, project plan development, project team site management, MS Project, SharePoint 2013
• Experience in Tableau architecture, installing of Software, upgrades, performance tuning.
• Experience in creating and maintaining project documentation. Which includes product/user manuals (including order fulfillment and procurement process BPM terminology), change management, DTM, initiation approval, risk log, scope document, requirements document, solution specification document, architecture document, operation manual, test plan, RTM, test cases, upstream/downstream interface notification (through UML diagrams), implementation plan (including back out and shakeout plan) and deployment approval.
• Developed and modified Several Front end Pages using HTML, XHTML which improved the on screen presentation, and also did the coding in Java, EJB's and hibernate and also designed tables in Oracle for better performance in the back end.
• Worked on enhancements for most of the mission critical Applications, which include Java, J2EE, JMS, Struts, spring, Hibernate, ServiceNow Rest API's, which are involved in Collections, payment Gateways, Network Provisioning etc.
• Wrote the code for retrieving the data from XML document by Using SAX parser
• Have excellent analytical, problem solving, communication and interpersonal skills, with ability to interact with individuals Confidential all levels and work as a part of a team as well as independently
• Worked in both Waterfall and Agile based Methodologies.
• Experience in Data Modeling using Facets Data Model as per SOA Architecture
• Experience in Clear Case (Asset Management Tool) for all Confidential &T Projects
• Supervision of Unit Test cases (J Unit's) done by Developers along with Test Scripts done by Testers.
• Testing experince on both Windows and MAC environments.
• Worked on SOAP and WSDL's for Web Services and testing of IVR systems too as per SOA guidelines.

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Business Analyst

Responsibilities:

• Wrote system requirements, HLD’s and AD’s for the Functional requirements for conversion project.
• Conducted meetings with Business and with Development and testing about the req’s.
• Business process modeling, data analysis, issue tracking and management performance reporting for on existing project.
• Wrote User Stories even for Development of Monolith web pages to Web - Cloud Foundry
• Wrote User Stories for agile methodologies.
• Used application specific tools to query the SQL server for finding Specific fields as a part of Functional design analysis..
• Worked under Manager Supervision and follow established directions as was juggling between projects.
• Actively participated and Co-ordinated in task planning, project status reporting, progress meeting coordination, project documentation and Test Planning.
• Worked closely with system architect to implement Service Oriented Architecture (SOA Arch) which was with Java.
• Interacted with the Users, Developer, Project Manager, and SME’s to get a better understanding of the business processes.
• Worked with Offshore Testing team in developing Test cases out of the User Stories and used to be a part of Integration Testing.
• Having experience on writing user stories in MAC.
• Assisted in data mapping and studied how the coming data will be mapped to stored procedure.
• Documented Project scope, high level requirements and process flows using BPM terminology and UML diagrams using Java Application and Weblogic App Server.

Confidential, Columbus, OH

Business Analyst

Responsibilities:

• Wrote system requirements, HLD’s and AD’s for the Functional requirements.
• Conducted meetings with Business and with Development and testing about the req’s.
• Business process modeling, data analysis, issue tracking and management performance reporting.
• Wrote UserStories even for ServiceNow Rest Objects.
• Wrote User Stories as a part of Dashboard for agile methodologies using VersionOne.
• Used application specific tools to query the SQL server.
• Work under Manager Supervision and follow established directions.
• Actively participated in task planning, project status reporting, progress meeting coordination, project documentation.
• Worked closely with system architect to implement Service Oriented Architecture (SOA Arch) which was with Java.
• Interacted with the Users, Developer, Project Manager, and SME’s to get a better understanding of the business processes.
• Assisted in data mapping and studied how the coming data will be mapped to stored procedure.
• Documented Project scope, high level requirements and process flows using BPM terminology and UML diagrams using Java Application and Weblogic App Server.

Environment: Java1.5, Multi-threading, J2EE, JAXB, JMS, Weblogic 8.1, Spring Framework, Hibernate, JUnit, Maven, EJB 2.1, Oracle 8.1, DB2, JDBC, XML, Log4j, JSP, Tag Libries, JSF, Jira, VersionOne

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Collected all Server related data from the run books
• Interacting and collecting Partner/vendor system details for Mission critical and Business critical Delta applications
• Understanding of systems engineering concepts.
• Requirements gathering and analysis and organization the requirements according to their criticality.
• Requirements management and communication with Managers and Architects for any questions.
• Meetings with SPOCs to understand application functionality and partner systems connectivity for various Application Servers.
• Network data collection for the partner systems (IP’s, Port, Destination system, etc ).
• Assess Airlines Third Party business operations and processes to understand procedures, information flows and handoffs, and identify business needs which were in SOA Arch.
• Elicit requirements from users and translate into implementable system specifications to be used by developers to code. Create/design diagrams and process flows using MS Visio.
• Provided Agile conceptual training to whole team upon sudden switch from Waterfall to Agile for Java Applications..
• Document requirements via User Stories and acceptance criteria for the requirements as a part of building Back up Data Center.
• Manage sprint iterations, release backlog using JIRA tool to clearly articulate requirements to the third-party vendor.
• Readily took over Project Manager's role during project to ensure timely deployment of the release. Defined, delivered and maintained SDLC project deliverables per technology solution's standards on Documentum.
• Co-ordinated System Testing by assigning testers to the requirements and tracking the progress and defects.
• Collaborated with testing team to execute their testing on HP ALM (Quality Center).
• Involved with Testing Team when preparing test cases for UAT and facilitated sessions throughout UAT to ensure all user acceptance tests are executed and documented per standards.
• Assured timely closure of UAT phase by proactively communicating UAT stats and relative defects to technology team.
• Lead shakeout testing with business stakeholders to ensure deployment readiness.
• Executed the pilot testing with customer and addressed feedback and enhancements.
• Crafted Ad hoc reports and metrics per project and/or management need using Tableau.

Environment: Java1.5, Multi-threading, J2EE, JAXB, JMS, Weblogic 8.1, Spring Framework, Hibernate, JUnit, Maven, EJB 2.1, Oracle 8.1, DB2, JDBC, XML, Log4j, JSP, Tag Libries, JSF, Jira, Tableau

Confidential, Washington DC

Business Analyst

Responsibilities:

• Wrote system requirements, HLD’s and AD’s for the Functional requirements.
• Conducted meetings with Business and with Development and testing about the req’s.
• Documented Project scope, high level requirements and process flows.
• Worked closely with system architect to implement Service Oriented Architecture (SOA).
• Wrote User Stories as a part of agile methodologies in VersionOne tool.
• Manage sprint iterations, release backlog using JIRA tool to clearly articulate requirements to the third-party vendor.
• Elicit requirements from users and translate into implementable system specifications to be used by developers to code. Also, Create/design diagrams and process flows using MS Visio using BPM terminology and UML diagrams in Java related environment.
• Used application specific tools to query the SQL server.

Environment: Java1.5, Multi-threading, J2EE, JAXB, JMS, Weblogic 8.1, Spring Framework, VersionOne, Hibernate, JUnit, Maven, EJB 2.1, Oracle 8.1, DB2, JDBC, XML, Log4j, JSP, Tag Libries, JSF, Jira

Confidential, Atlanta, GA

Sr. Business Analyst

Responsibilities:

• Wrote System Requirements, HLD, and AD’s for OMS, IVR, ACS, and EPC (Enterprise Product Catalog) which were dealing with the Ordering applications & CRM Application in Confidential &T
• Conducting Meetings with Business, Development and Testing to go through the Business Requirements
• Conducting Meetings with Business, Development and Testing to go through the Business Requirements as per the user stories in Agile.
• Assess Confidential &T's Network Procedures & business operations and processes to understand procedures, information flows and handoffs, and identify business needs.
• Define requirements (TR's) and system specifications that are to be used by developers to code. Also Create/design diagrams and process flows using MS Visio using BPM terminology and UML diagrams as per SOA Arch..
• Provided Agile conceptual training to whole team upon sudden switch from Waterfall to Agile.
• Document requirements via User Stories and acceptance criteria for the requirements in VersionOne.
• Manage sprint iterations, release backlog using JIRA tool to clearly articulate requirements to the third-party vendor.
• Readily took over Project Manager's role during project to ensure timely deployment of the release. Defined, delivered and maintained SDLC project deliverable s per technology solution's standards on Documentum.
• Co-ordinated System Testing by assigning testers to the requirements and tracking the progress and defects.
• Collaborated with Testing team to execute their testing on HP ALM (Quality Center).
• Involved with Testing Team when preparing test cases for UAT and facilitated sessions throughout UAT to ensure all user acceptance tests are executed and documented per standards.
• Prepared Test Cases for IVR systems when data flows through OMS.
• Assured timely closure of UAT phase by proactively communicating UAT stats and relative defects to technology team.
• Lead shakeout testing with business stakeholders to ensure deployment readiness.
• Executed the pilot testing with customer and addressed feedback and enhancements.
• Crafted Adhoc reports and metrics per project and/or management need using Tableau..
• Worked closely with system architect to implement Service Oriented Architecture.
• Interacted with the Users, Developer, Project Manager, and SME’s to get a better understanding of the business processes.
• Involved in utilizing application tools to query DB and evaluate functionality and correlating tables across Applications and used Facets Data Model for DB
• Participate in working sessions for any queries in Production Support, Testing and pre deployment Activity
• Worked with Development to figure out the different Activities OMS does for inter Applications data transfer with CRM in Java.

Environment: Java1.5, Multi-threading, J2EE, JAXB, JMS, Weblogic 8.1, VersionOne, Spring Framework, Hibernate, JUnit, Maven, EJB 2.1, Oracle 8.1, DB2, JDBC, XML, Log4j, JSP, Tag Libries, JSF, Jira

Confidential, Atlanta, GA

Sr. Business Analyst

Responsibilities:

• Worked in Confidential &T with the, Science and Technology Group, For Project Light Speed. This Application is involved in Provisioning of High-speed Internet (DSL), Cable and Telephone through the DSL network.
• Involved in a module for IVR where data flows through OMS and then flows to Workflow Management (NAMBiz), Enabler which are subset of the Order Management System which is an integral part of the Provisioning.
• NAMBiz is the module which gets the Order from BBNMS through SOAP Over JMS, and then does some validations and additions, and then builds the Message with a valid IP Address for the IVR systems.
• Even sent Data Objects to Enabler which in turn talks in Atlanta based Mortgage companies.
• Involved in Detailed Design, Development, Testing for NAMBiz using SOA
• Wrote FR’s for IVR and OMS for Provisioning part for NAMBiz as per Agile Standards
• Resolve Issues in System Integration Support (SIT)/ Production Support working with Off-shore
• Wrote Data Access Objects (DAO’s) to Access the Database (DISC) and Facets Data model for this Data Base
• This is the financial Application for Confidential &T
• Assess Confidential &T's Network Procedures & business operations and processes to understand procedures, information flows and handoffs, and identify business needs.
• Elicit requirements from users and translate into implementable system specifications to be used by developers to code. Create/design diagrams and process flows using MS Visio using BPM and UML diagrams..
• Document requirements via User Stories and acceptance criteria for the requirements in VersionOne tool.
• Manage sprint iterations, release backlog using JIRA tool to clearly articulate requirements to the third-party vendor.
• Readily took over Project Manager's role during project to ensure timely deployment of the release. Defined, delivered and maintained SDLC project deliverables per technology solution's standards on Documentum.
• Co-ordinated System Testing by assigning testers to the requirements and tracking the progress and defects.
• Collaborated with Testing team to execute their testing on HP ALM (Quality Center).
• Involved with Testing Team when preparing test cases for UAT and facilitated sessions throughout UAT to ensure all user acceptance tests are executed and documented per standards also the same procedure for IVR test cases too.
• Assured timely closure of UAT phase by proactively communicating UAT stats and relative defects to technology team.
• Lead shakeout testing with business stakeholders to ensure deployment readiness.
• Executed the pilot testing with customer and addressed feedback and enhancements.
• Crafted Adhoc reports and metrics per project and/or management need.
• Worked closely with system architect to implement Service Oriented Architecture.
• Interacted with the Users, Developer, Project Manager, and SME’s to get a better understanding of the business processes, and remove any road blocks.
• Also setting up of the environment for every release for Offshore testing team
• Wrote a Testing Tool called Work Flow Tester 1.0
• Involved in Statistical Modeling as a part of SAS to determine how many people in Atlanta would take Uverse
• Worked with Dev team in writing WSDL's in Web Services to transfer between BBNMS and NAMBiz, WFMBiz and others

Environment: Java1.5, Multi-threading, J2EE, JAXB, JMS, Weblogic 8.1, Spring Framework, Hibernate, JUnit, Maven, EJB 2.1, Oracle 8.1, DB2, JDBC, XML, Log4j, JSP, Tag Libries, JSF, Jira

Confidential, Alpharetta, GA

Incident Manager

Responsibilities:

• Working on enhancements for most of the mission critical Application which includes Java, J2EE, JMS, Struts, spring, Hibernate which are involved in Collections, payment Gateways, Network Provisioning etc.
• Involved in Incident Management which includes monitoring Chat Rooms, conference Calls in case of Outage, and bring offshore up to speed in this area
• Interacting with the Reactive Problem Management (RPM), for Post Outage Follow Up Activities
• Did Project Management as a part of the project
• Wrote Test Cases for IVR tools during Debugging during Production hours.
• Work closely with the Tech Leads and Application Leads, during a release for smooth Transition
• Monitoring the Alert’s, scheduling of jobs that happen from Off-shore, for all the 14 Applications we support, and identify the potential Areas of Improvement in design as well as performance trough using BPM diagrams and UML diagrams.
• Work with the Customers as part of Project Management, including Incident Management, PMO Activities
• Wrote JSP's and used Tag Libries for front end pages along with JSF

Environment: Java1.5, Multi-threading, J2EE, JAXB, JMS, Weblogic 8.1, Spring Framework, Hibernate, JUnit, Maven, EJB 2.1, Oracle 8.1, DB2, JDBC, XML, Log4j, JSP, Tag Libries, JSF, Jira

Confidential, Atlanta, GA

Sr. Business Analyst

Responsibilities:

• Worked in Confidential &T with the, Science and Technology Group, For Project Light Speed. This Application is involved in Provisioning of High-speed Internet (DSL), Cable and Telephone through the DSL network.
• Involved in a module for Workflow Management (WFMBiz), Enabler which are subset of the Order Management System which is an integral part of the Provisioning when order flows through OMS from IVR systems..
• WFMBiz is the module which gets the Raw Order from OMS through SOAP Over JMS, and then does some validations and additions, and then Builds the Message, and sends it to the External Systems, which store the data so that the Field support person has all the data necessary for the Installation.
• Enabler is the module which is used by OMS to check with Enabler for a valid Customer. This is the only module which was using synchronous calls to Enabler which in turn talk to Legacy Systems for the Data.
• As a part of the Support Agreement, used to support the System Integration Testing for a week (24 X 7).
• Involved in Detailed Design, Development, Testing for WFMBiz & Enabler
• Did Project Management as a part of the project
• Resolve Issues in System Integration Support (SIT)/ Production Support working with Off-shore
• Involved in full Integration Test of the LightSpeed Application, and talk to Related Developers for any Issues
• Also setting up of the environment for every release for Offshore testing team

Confidential, Atlanta, GA

Sr. Business Analyst

Responsibilities:

• Worked on the Front End Application (JSP) which builds the request and send’s in over to the DMS (Data Management System) which sends the desired results in the requested Language
• Involved in Handling the Pagination for the desired results depending upon the size of the response in the Front End in JSP‘s
• Wrote ANT Build script’s which starts from fetching the code from the repository to building the EAR and JAR files and storing them in a particular folder for the Build teams to pick up the JAR/EAR for Deployment

Environment: Java1.4, JMS, Weblogic 8.1, Struts Framework, JUnit, Ant1.2, EJB 2.1, Oracle 8.1, DB2, JDBC, XML, Log4j, JSP’s

Confidential, Atlanta, GA

Team Lead/Sr. Technical Analyst

Responsibilities:

• Involved in Design, Implementation and Testing of the Total Application which comprises from JSP‘s to the Action Servlet and to the Back End in Java
• Interacted with the testing team to clear the defects
• Used to support Clients 24/7 for an issues
• Master Schedule: Master schedule is a web based tool used to forecast or project the ideal minimum staffing level’s required to Confidential ’s ongoing operations Confidential different departments.
• Master Schedule utilizes a variety of information to forecast force levels including Trended or forecasted volumes of work.
• Involved in Design, Implementation and Testing of the Total Application
• Wrote JUnits to test various Scenarios as per the UI
• Wrote SOAP messages on user side to send XML objects for clients to consume
• Work with Ofs-shore support team, for Issues relating to consumption of SOAP messages
• This was developed using web services to transport data through different Departments using a common service on different platforms

Environment: Java1.4, JMS, Weblogic 8.1, RAD, JUnit, Ant1.2, Oracle 8.1, Toad, DB2, JDBC, XML, Web Services, Log4j

Confidential, Schaumburg, IL

Team Lead/Sr. Technical Analyst

Responsibilities:

• Requirements gathering from the client ( Confidential &T) and co-ordination the implementation of the BLT & PLT by Confidential India with a team of 4 people.
• Was also involved in Design and Code Reviews with the Client.
• Involved in designing Sequence diagrams and Class diagrams for the AuthController and Credit Card, Gift Card Authorizers using Rational Rose Model.2
• As part of interacting with the Front End System, coded the translation of request XML to Java object and response object back to XML. Used Apache Xerces parser for XML building and parsing
• Worked on writing the Stored Procedures in DB2 for Authorizations
• In support for regression testing, wrote unit tests using JUnit for the methods in the business classes
• Also, made sure the test cases execute correctly with changes in any of business or the related classes
• Worked on the construction of Data Access Objects for the tables related to my use cases
• Worked on fixing defects and troubleshooting problem areas reported by clients and system testers and made them available for System testing in the shortest possible time
• Developed the web-based User Interface using JSP, Struts to view the statistics of the Payment Authorization. Also, worked on front end for the call center representatives

Environment: Java1.4, Swing, JMS, IBM WSAD 5.1, WSAD 5.1,Struts Framework, Spring Framework, RAD, Portlets, Hibernate, Unit, Ant1.2, EJB 2.1, Oracle 8.1,Toad, DB2, JDBC, XML, Web Services,Log4j

Confidential, Mclean, VA

Sr. Technical Analyst

Responsibilities:

• Involved into design, development, testing of the whole application
• As was going against the Production database, had to be SOX compliant, so, had to write a small application, which would basically give me an encrypted key to be stored in the properties file, so that the application would decrypt it, and then hit the data base, as this were being used by Retail Banks also
• Drive business requirement gathering meetings with Banks to find out their views before and after Production release to see how the Application is behaving
• Develop, modify and troubleshoot existing codes on product lines, including development and support of customized conversions, interfaces and product upgrades
• Prepare workflow charts and diagrams to modify system software
• Developed the JavaScript for Client Side Validation
• Wrote the code for retrieving the data from XML document by Using SAX parser
• Involved in developing some light weight user interface components with Swing package and AWT for admin control and handling tools
• Review productivity & problem records to evaluate performance of Software
• Change system software so that system performance will meet objective. Here planning to change the entire system into Web Methods, to integrate various applications into one system
• Developed PL/SQL procedures and functions for Search and Dashboard modules for Retail Banks
• Used CVS for Version Control

Environment: Java1.4, Swing, JMS, Weblogic 8.1, Eclipse 3.0,JBuilder 7.0, JUnit, Ant1.2, EJB 2.1, Sybase, DB2, JDBC, XML, Web Methods,Hibernate,Log4j