SUMMARY:

• I have more than 11 years of experience in ITES industry, starting from financial to Mutual funds to Mortgages. My role spanned across analyst, Quality analyst, team leader, I always build team by encouraging people and mentoring them with my interpersonal skills, and bringing the right talent together to ensure project success. I have involved in transition activities of people process and application with good expertise in the same. I possess expertise in business development, Quality analysis, quality assurance, and document control. My area of responsibilities spanned across
• Delivery Management
• Program Management
• Process Consultant
• Strong working experience with multiple geographies & time zones
• Process Mapping, Gap Analysis & setting up Processes all across different vertical
• Communication & Coordination with a wide group of stake holders, including Directors, Mapping requirements and coordinating in developing and implementing processes in line with pre - set the guidelines
• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
• Effort Estimation
• Working with different stakeholders to accomplish a common goal
• Coordination for the project including status meetings
• Project Team meetings & Performance reviews
• Project Management and Task Allocation to Team
• Establishing & monitoring the processes for Change Management, issue tracking and Quality Management
• Identifying project risk & Mitigation plans
• Identifying priorities in consultation with the client and changing the schedule
• Reviewing deliverables for ensuring quality and traceability
• Identification of testing scenarios and providing direction to testing team.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Analyzing Release Requirement
• Effort Estimation
• Identifying project risk & Mitigation plans
• Identify direct & Indirect impacts of requirements to application
• Design release test strategy.
• Meeting with release stakeholders to lay down project path and achieve project timelines.
• Review test scripts to identify issues early in the release
• Carry out scenario walk through with Business SMEs, Developers and Project Management and get sign off for written test cases in timely manner.
• Co-coordinating with BA & Development to expedite defect fix.
• Manage and track testing schedule, raising any issues and deliverable risks to the Project Management
• Mapping of requirements with Test scripts
• Drive System Integration Testing, User Acceptance Testing, Regression and Downstream testing strategy
• Achieve highest degree of quality by continuously comparing productivity with quality matrix.
• Identification of Entry & Exit Criteria

Confidential

Project Manager

Responsibilities:

• Analyzing Release Requirement
• Effort Estimation
• Identifying project risk & Mitigation plans
• Identify direct & Indirect impacts of requirements to application
• Design release test strategy.
• Meeting with release stakeholders to lay down project path and achieve project timelines.
• Review test scripts to identify issues early in the release
• Carry out scenario walk through with Business SMEs, Developers and Project Management and get sign off for written test cases in timely manner.
• Co-coordinating with BA & Development to expedite defect fix.
• Manage and track testing schedule, raising any issues and deliverable risks to the Project Management
• Mapping of requirements with Test scripts
• Drive System Integration Testing, User Acceptance Testing, Regression and Smoke testing
• Achieve highest degree of quality by continuously comparing productivity with quality matrix.
• Managing Smoke testing of 360 applications in Disaster Recovery/ Continuity of Business.
• Step by Step documentation of Disaster recovery/Continuity of Business playbook.

Confidential

Project Manager

Responsibilities:

• Analyzing Release Requirement
• Effort Estimation
• Identifying project risk & Implement Mitigation plans
• Identify direct & Indirect impacts of requirements application
• Design release test strategy.
• Schedule and Drive Meetings with Downstream Partners
• Drive scenario walk through with BA, IT BA
• Co-ordination with Onshore - Offshore teams coordinating with BA & Development to expedite defect fix.
• Provide release status to stake holders
• Mapping of requirements with Test scripts
• Manage and track testing schedule, raising any issues and deliverable risks to the Project Management
• Improve team quality
• Review test scripts with release stake holders
• Drive System Integration Testing, User Acceptance Testing and Regression testing
• Drive out test script walk through with automation team to create and update automation suite.

Confidential

Project Manager

Responsibilities:

• Analyzing Release Requirement for SIT & UAT
• Identify direct & Indirect impacted downstream application
• Design downstream/ End to End test strategy.
• Schedule and Drive Meetings with Downstream Partners
• Drive scenario walk through with Downstream partners
• Providing direction to Onshore - Offshore teams
• Co-coordinating with BA & Development to expedite defect fix.
• Sending Productivity MIS to release stake holders
• Assignment of work to Team members.
• Improve team quality
• Manage System Integration Testing, User Acceptance Testing and Regression testing
• Drive test script walk through with automation team to create and update automation suite.
• Manage and track testing schedule, raising any issues and deliverable risks to the Project Management

Confidential

Team Leader

Responsibilities:

• Sending Productivity MIS.
• Work assignment.
• Improve team quality.
• Completing quality analysis for the team.
• Taking action to improve quality of the team
• Preparing data for various audits, such as Confidential internal audits as well as external audits such as COPC.

Confidential

Team Leader

Responsibilities:

• Working with the attorney to resolve litigation issues like adversaries (lawsuits), Class action suit, complaints and objections by the debtors. (RESPA).
• Ensuring consistent performance and improvement of productivity, quality and compliance metrics of team.
• Increasing productivity & managing work efficiently.
• Collating & processing data required for COPC .
• Generate error analysis for every processor in Bankruptcy default servicing.
• Sending daily productivity MIS. new joiners on the job
• Completing quality checks for the team.
• Completing quality analysis for the team.
• Taking action to improve quality of the team
• Managing accounts of borrower who have filed for bankruptcy (Chapter13) right from the stage when the petition is filed till the case is discharged by the bankruptcy court.
• Providing breakdown of the payments and fees in the Proof of Claims and making sure the POCs are filed with the bankruptcy court in a timely manner.
• Helping the attorneys draft legal agreements like Agreed orders, adequate protection orders and Stipulation agreements in case the relief is denied in the bankruptcy court.
• Closely monitoring payments for delinquency and taking necessary legal action like requesting the attorneys to file Motion for Relief from the automatic stay so that the property can be foreclosed.

Confidential

Process trainee

Responsibilities:

• Banking Institutional as well as retail cheques.
• Resolving queries related to cheques issued on behalf of client.
• Managing vendor staff.
• Sending daily MIS & transactions to head office.
• Reconciliation of mutual fund transaction by EOD.