SUMMARY:

• Broad and deep experience with creating and executing projects that lead to large - scale change. Proven ability to spearhead projects that enhance efficiency, customer facing portal implementations, increase information accessibility, and improve bottom-line results. Extensive expertise in leading mission-critical roles—with the leadership, interpersonal, and communication skills to manage large, cross-functional teams.
• Skilled in building high-performing teams and cultivating relationships across the organization to create mutually beneficial solutions. Known for recognizing the contributions of employees, providing them with the mentoring, support, and tools they need to succeed. l Project Management l Paper to Document Imaging Conversions lOperations Management l Customer Liaison l Contract Negotiations l Vendor Management lWorkflow Improvements l Strategic Planning lClient Onboarding

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

• Create a new solution to acquire business from 3rd party customers:
• Implement new 3rd party client website on Microsoft Azure cloud solution.
• Create new project underwriting system to review new 3rd party client orders, approve orders, apply appropriate cost structure to orders and provide reporting of employee production.
• Create new client on boarding process including: sales presentation slides, present client user, respond to client due diligence security questions, ensure Confidential meets all master service agreement requirements of client.
• Act as first point of contact for all new clients for onboarding, and continued support.
• Obtain vendor to perform Penetration Testing on MS Azure sites. Negotiated contract and penetration testing requirements to ensure current industry standards are followed.
• Implement new phone changes to provide dedicated 800# for new clients.
• Work with 3rd party marketing partner to create new material for distribution to potential 3rd party clients.
• Project completed on time and within budget.
• Implement phone system changes to address new business opportunities
• Manage penetration testing of new website
• Implement industry required changes impacting good faith estimates. Provide solid documentation for off shore development to program changes. Manage both internal and external teams to ensure success of implementation. Work with PHH Mortgage to assist with implementing system changes related to the RESPA project. Resolve risks associated with project. Assist with script writing and testing. Project implemented on time and within budget.
• Identify solution requirements and create request for proposal from vendors
• Test potential solutions and provide grading of solution
• Implement solution and provide to team
• Project implemented on time and under budget
• Create Project Management Procedures and Documentation:
• Create project management procedures to ensure consistency throughout organization
• Create documentation templates for gathering business requirements and functional specifications
• Provide to team on gathering requirements and proper documentation

Confidential, Cherry Hill, NJ

Agency Manager of Operations

Responsibilities:

• Conducted a cost/benefit analysis and researched options for an in-house exchange server versus a hosted exchange solution. Identified best-fit vendors; created, distributed, and reviewed RFPs; outlined demonstration requirements and collected solution functions; and analyzed administrative capabilities and costs.
• Researched solutions to replicate data offsite as part of the company’s disaster recovery and business continuity plan. Compared features, usability, administrative capabilities, and costs. Identified co-location facility, implemented MPLS lines, conducted, and performed failover testing.
• Implemented a new full AL3 policy download in collaboration with the company’s largest business partner for a B2B data-sharing download. Gathered reporting requirements, researched and compared options, and facilitated demonstrations. Managed all vendors and worked with business partners to implement a successful solution. The company is now certified in one of the most-used policy management systems and can offer the service to other large business partners.
• Researched and coordinated demonstrations and selected a new document-imaging solution to transform from a file-based to a paperless system. Managed files to be taken offsite for imaging by a third-party vendor, imported the scanned images into the new solution, and performed QA inspections. Trained all 80 employees in imaging system capabilities and created materials for subsequent new hires. Created work flow processes, end user interface configuration and procedures.
• Researched and purchased new software to reduce postage mailing costs by $300k thus far.
• Convert 11 million documents to imaged documents. Identify vendor to perform imaging, negotiate contract, design implementation process and schedule and outline quality assurance checks to ensure accurate results. Design new imaging solution requirements and perform staff .
• Spearheaded a move to a new facility including relocating staff; managing existing vendors and new contractors; purchasing, installing, and testing new phone and data systems; designing new server room and facility; and coordinating workers, inspections, and fire and burglar alarms. Accomplished the move of all staff and equipment with no problems and no unexpected downtime or loss of data.
• Created and implemented five-year strategic plans for IT, Operations, and System programming and testing, in support of the company’s plan. Outlined a new culture, designed company’s new mission and vision statements, created new employee benefit packages, and established department and company scorecards outlining s and challenges. Implemented new company branding requirements, mapped out processes to increase bench strength, created a plan for the management team, and outlined disaster recovery and business continuity requirements.
• Established a new office in Pennsylvania including selecting and installing new phone system, purchasing supplies and equipment, overseeing voice and data drops, conducting, and connecting the new office with the headquarters in New Jersey.
• Researched options and implemented a technology solution that allowed remote agents to work from home, as a response to a hiring surge and limited space within the existing facility. The chosen solution has allowed the company’s remote agent pool to continue to grow.
• Created opportunities to grow business on business partner websites