SUMMARY:

• 14 years overall and over 10 years of pure IT Industry experience as a Scrum Master/BSA/PM/Product Owner/Delivery Manager in complete project lifecycle, Design, Development & implementation of web based applications/SharePoint & BI.
• Extensive experience in Agile Development Methodology with hands on experience as a Lead Agile BA/ Product Owner and Scrum Master (for Accounting, Billing & Admin Services, Capital Markets, Finance, Credit - Risk and fraud departments)
• Divers IT experience in sectors such as Operations, andCustomer Relationship Managementfor P & C Insurance, Healthcare, Pharmaceuticals, Supply Chain management, Claims management business, Logistics verticals.
• Combines technical and analytical aptitudes with problem-solving strengths to managethe requirements and deliver the projects to on-time, on-budget and high-quality completion.
• Exceptional focus on customer service and passion for working in a customer-facing role, while building partnerships with stakeholders across the company.
• Work with product owners to groom the backlog and plan sprints. Track, Escalate and remove impediments.
• Report at daily Scrum.Provide metrics for burn down, issues and progress. Work with component teams to resolve issues.Improved team velocity by assisting in capacity planning into sprint planning sessions.
• Utilize TFS for Issue Tracking to effectively track impediments against user stories.
• Resolvedseveralconflicting requirements issue by creating and utilizing a professional network of Product Owners and Technical Leads between Business Units and Business Systems tam.
• Introduced and implemented Agile Scrum Methodology with respective business units to improve communications between Application support team and Business; to provide more transparency across various departments; and to obtain great business value with short turnarounds.
• Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings to build good working relationships.Collaborated with members of the Product, Business (Accounting, Billing&Admin Services, Capital Markets and Credit) Teams to develop and maintain Product Backlogs.
• Expert in Risk Response Planning, Risk Identification, Mitigation and Issue Resolution.
• Monitored the development progress throughout each sprint to ensure project was within scope.
• Worked with business users to in corporate UX best practices, create mock-ups to ensure a more comprehensive and innovative approach.
• As a Business Advisor/ Business Architect, collaborated closely with SMEs to identify and analyze core requirements. Facilitated user interviews and workshops to gather and develop user stories.
• Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications.
• Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives.
• Guided in deriving ROI and extensive cost - benefit analysis to support system and process changes.
• Successfully guided the development teams through transition from waterfall to Agile development.
• Removed impediments and protected team members from interruptions and distractions to maximize productivity.
• Worked with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning.
• Coached and empowered new team members to self-organize and grow cross-functionally.
• Responsible for planning, execution to ensure delivery on time by managing the on/offshore teams.
• Coordinated and managed code releases to ensure smooth release & sent release notes.
• Proficient in using TFS- Microsoft® Visual Studio® Team Foundation Server 2010. Working knowledge of Version One and Jira.

TECHNICAL SKILLS:

Business Process Modeling Tools: MS Visio, MS Excel, MS Power Point, Mega Modeling Suite, ERwin Model Designer, Serena Prototype Composer, Eclipse modeling framework (EMF) Lombardi Blueprint, Lombardi Team works, Axure- Wireframes Prototyping tool, Pencil prototyping.

Applications/ ALM /Databases: TAS, EOS, APMCAS, QL, HP Performance Center. HP Quality Center, Swing for Eclipse GUI design framework, HP Sitescope, HP Diagnostics, HP Real User Monitor (HP RUM), Tableau.HP Business Availability Center (HP BAC), MS Team Foundation Server.MS Access, SQL Server, BPCS/AS 400

Modeling Skills: Business Process Model, Flow Chart, Activity Flow diagram, Data Flow Diagrams, UML - Use Case diagram, Sequence diagram, Activity diagram, Data Modeling, Domain Modeling, Entity Relationship diagram, Gantt Charts, Burndown Charts.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas TX

Scrum Master/ Lead BA/ Product Owner/ Del Manager

Responsibilities:

• Delivered projects and products using the appropriate agile project management methodology, learning & iterating frequently.
• Worked with the Product Manager to define the roadmap for any given product and translate this into user stories.
• Led the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team.
• Ensured all products are built to an appropriate level of quality for the stage (test/UAT/Staging/production).
• Established a solid relationship with the Product Owners at the tactical level, ensured the tickets were created and synchronized with the electronic ticketing system (TSM).
• Collected the ticket metrics, used tools like Cumulative Flow Diagram to provide demand pipeline visibility.
• Participated and facilitated sprint and release planning, daily stand-ups and retrospectives.
• Managed impediment backlog and motivated team members to identify necessary action.
• Initiated product backlog and developed user stories with clear acceptance criteria by following the Epic>Feature>User Story hierarchy.
• Extensively used Microsoft Team Foundation Server (TFS) covering a wide array of application lifecycle tasks, from project planning and user story creation, work item tracking, to version control, to testing and deployment,
• Coached new team members in Agile adoption and TFS usage.
• Worked closely with teams to increase efficiencies and decrease waste.
• Developed and maintained stakeholder communication plan to inform stakeholders of deployments.
• Presented to executive team and other departments the current business needs, order of priorities and expected delivery dates for products that will fulfill the business needs
• Conducted backlog reviews, planning poker sessions, sprint planning, customer reviews.
• Transitioned the teams from Waterfall to Agile. Walked through the Definition of Done and provided guidance as an agile coach.
• Managed burn down charts and motivated team members working toward goals.
• Advocate of scrum framework and company vision within organization.
• Maintained storyboards, organized charts within TFS and influenced best practices to team.
• Prioritized product backlog for grooming and sprint planning while product owner was absent
• Converted the high level requirement to a User Story in Team Foundation Server (TFS) and followed through to gather detailed business requirements.
• Created and assigned tasks for ‘Requirement Gathering’, ‘Development’, ‘Testing- System testing, UAT’ and ‘Deployment’.
• Managed the user story throughout the development life cycle.
• Developed detailed requirements, supporting business rules and establish acceptance criteria to be qualified as a user story.
• Regularly reviewed the business demand pipeline/enhancements to prioritize and stack rank based on the preferred release cycle.
• Created wireframes for KPI reports and mock ups for EOS UI enhancements requests using Axure prototyping tool.
• Interviewed various stakeholder to prepare As-Is and To-Be business process flow.
• Developed the end-to-end high level business process flow diagram using Mega modelling suite, to capture to the business processes from inquiry from a potential/ existing customer to the order placement.
• Identified various entities and the attributes within the application and developed a master E-R diagram along with detailed auxiliaryE-R diagrams.
• Facilitated several Joint Application Development (JAD) workshops to drive out business requirements. Used rapid prototyping techniques to get design input from all parties, resulting in zero follow on work after the release to production.
• Managed the insight and opinions of multiple stakeholders and helped to ensure all stakeholders agreed with the current scope and roadmap of the product.
• Conducted user interviews to help identify and understand different process for each user while simultaneously identifying their pain points.
• Triaging the request/ iSupport tickets on regular basis with the users to ensure the requirement is still valid and a value-add.
• Deploying configuration requests for the EOS application in Test environment based onthe iteration.
• Collect user signoffs and deploy changes following the EOS release schedule.

Confidential, Dallas, Texas

Project Manager/Scrum Master/Sr. BusinessArchitect/BA

Responsibilities:

• Gathered project requirements using various techniques from differentuser groups.
• Assistedscope definition by forming consensus with the project stakeholders.
• Analyzed the assumed gaps in the business process flow for Credit monitoring for potential and existing customers
• In lieu with the high level requirements conducted JAD sessions with SMEs to cover both business and technical aspects.
• Captured the as is flow steps and conducted AS-IS analysis with detailed business process modeling. Based on the business requirements conducted TO-Be analysis with detailed business process modeling to present the future state
• Developed BRD for including the BPM, Developed detailed System Analysis and Design document with technical and design specifications.
• Conducted research on identified Interface issues between EOS and TAS applications
• Worked closely with the developers in identifying the triggers for issues and finding solution to fix these issues.
• Analyzed the potential solutions for and possible impact it may have on business process flow
• Created several Wireframes for complex Reports, developed a technical flow of information in order to present the reporting process flow.
• Discuss the report migration process, retiring unused reports, enhancing existing report framework and better usage options.
• Conducted onsite and online client review and walkthrough sessions for the approval and sign offs of the BRD, Design document and UAT document
• Provided project progress updates to the stakeholders in the status meetings, Captured MOM as needed.
• Using Axure Wireframe - Prototyping tool, created several mock-up screens as per the requirements making it suitable for the Agile methodology being followed for this release.
• Conducted analysis on leveraging existing custom fields in the application as oppose to creating new.
• Wrote several end to end test cases for each entity and various user roles that participate from the customer inquiry to the order placement.
• Conducted system testing, regression testing in each environment.
• Performed the role of Lead Tester for complete manual testing including writing test cases in HP- QC version 10.0, creating bidirectional RTM, executing tests and collecting signoffs.
• Logged identified bugs in the vendor bug tracking site, followed up with status calls and bug resolution validation.
• Created test data for regression testing. Using the test data conducted several rounds of testing attempting to replicate the bug in different scenarios.
• Tested the fixes thoroughly to make sure implementation of a solution for one issue does not hinder the other.
• Developed a through bidirectional Requirements Traceability Matrix (RTM) including the traceability to the testing phase
• Prepared Test Case Document strategizing the testing phase and Test Case matrix wrt each requirement.
• Conducted manual testing and logged bugs/ issues in HP Quality Center.
• Performed the role of system admin for EOS application by triaging the incident tickets.
• Provided resolution to various severity tickets wrt EOS application in production environment.

Confidential, Somerset, New Jersey

Lead BA/ QA/PE/CR Consultant

Responsibilities:

• Developed Business Requirements (BRD) and Functional Requirements (FRD) Documentation; facilitated their review and signoff process by the business, operations and technical stakeholders.
• Participated in all phases of Software Development Life cycle (SDLC).
• Surveyed current (AS-IS) business and technology environment, analyzed business processes and developed proposed (TO-BE) business process flows.
• Conducted JAD sessions with cross-functional users to collect the requirements simultaneously made use of various requirements gathering techniques as deemed necessary.
• Developed use-case model and use-case diagrams in UML, augmented and enhanced existing use-case.
• Translated business requirements into domain and data models, developed process decomposition diagrams, entity relationship diagrams, dataflow diagrams and state diagrams.
• Defined, analyzed and modeled system's business domain. Developed domain models for each application module in MEGA modeling tool.
• Played key role in identifying performance "pain points" and gathering SLA requirements through surveying business- and IT stakeholders, and interactingwithSME’s for Auto and Property Underwriting line of business.
• Performed modeling ofthe Business Processes andcorresponding Business Domains, created diagramsusing MEGA Modeling suite. Utilized ERwin Modeler for domain model diagramming.
• Interviewed business and IT personnel tovalidate developed business models,formallydocumentedexisting enterprise operational environment: workflows, software architecture, and information architecture.
• Produced Service Domain analysis and Service Domain modeling documentation utilizing CA ERwin Data and Process Modelers.
• Performed analysis of Productions issues both front end and backend apps. Made suitable recommendations.
• Analyzed existing functionalities of the RxClaim and QL Formulary Systems and perform detailed gap analysis between the systems of various financial, planning and distribution sectors of supply chain management.
• Identified and documented the functional activities, data repositories, data relations, data mapping and dependencies of RxClaim and the QL formulary Systems.
• Developed a Proof of Concept (POC) for the platforms consolidation approach to demonstrate the QL Formulary process to support the data, rules, statuses and routines of the adjudication process within the RxClaim system.
• Performed data mapping to support the POC developed between RXCLAIM and QL formulary system
• Analyzed and provided data to support the functional GAP analysis between QL and RxClaim Systems
• Provided data to support synchronization between the QL formulary and the RxClaim Systems
• Developed feasible technical approach to support QL Formulary data mapping with that of RxClaim Formulary system
• Quality Assurance: For the ECS 5 Project, verified conformity of technical documentation produced by the project team to the GalaxE High Quality and Best Practices standards.
• Defined Performance testing objectives, provided test case specifications, developed detailed test plan.
• Designed test cases and prepared test data to be used during stress and endurance testing of the system.
• Developed test scripts (HP Performance Center - VuGen).Participated in Performance testing using HP Performance Center - LoadRunner.
• Analyzed and aggregated test results, including system capacity and stability analysis.
• Developed a through bidirectional Requirements Traceability Matrix (RTM) including the traceability to the testing phase
• Reviewed use case artifacts and completed their analysis for testability. Through use case analysis, created detailed activity and interaction diagramsto identifycritical test cases and test scenarios.
• Organized and managed the current state analysis phase; developed a complete set of Specialty Drugs “as-is” business process models (BPM), from intake to distribution; worked with the client teams in Rockville, MD, Richardson, TX and RI.
• Documented and distributed MOM in timely manner.
• Supervised and managed a team of two Business Analysts on various projects and mentored as needed.

Confidential, Oklahoma City, OK

CR-level I

Responsibilities:

• Helping the supervisors with Workers compensation claims by updating information on IVOS application.
• Completed representative assignments.
• Managed CR with Payor, Provider and Confidential ts.

Confidential

Graduate Assistant

Responsibilities:

• Process admission applications and documents. Reply to all enquiries through emails.
• Enter new student information before uploading into university mainframe. Provide informational support to students.
• Facilitate maintenance of student records. Provide assistance in student registration and enrollment.
• Assist director during university recruiting seminars. Update and maintain prospective student database in Recruitment plus.
• Scheduling and hiring drivers for student pickup at airport. Maintain and update records in excel. Receive the application fee and other deposits and update records.