SUMMARY:

• Highly effective leader with over fifteen years of proven expertise in managing multiple medium to large software and infrastructure projects ($100K - $4M, $20.4M) throughout their life cycle. Self-starter with a successful history of building and working with cross-functional, multi-location, and offshore teams ranging in size from 4 to 40+. Effective liaison between project teams and senior stakeholders. Superior verbal and written communication skills appropriate at any organizational level - from mentored team members to C-level executives.
• Experience with the Software Development Life Cycle (SDLC) for both Waterfall and Agile (Scrum) development methodologies. Member in good standing with the Project Management Institute and a proponent of PMIs’ latest PMBOK standards. Consistent focus on ensuring quality results while delivering projects on scope, on time, and on budget. Successfully worked as an Application Developer and Systems Analyst prior to entering management.

TECHNICAL SKILLS:

Technology and Tools: Customer / Client Focused Provide High Value Scope / Budget / WBS / Schedule Management Building and Repairing Client Relationships Negotiation, Analysis and Problem Solving Risk / Issue / Change / Quality Management MS Project, Office, Workfront, JIRA, Clarity, ServiceNow, ALM Experience with Mergers and Acquisitions Cost Estimating and Financial Reporting Collaboration Tools, (Confluence, Teams, SharePoint, VISIO) Vendor Management (RFI, RFP, Ranking, Analysis) Agile (Scrum) and Waterfall Methodologies Executive / Stakeholder Presentations (PowerPoint, VISIO) Multi - Location and Offshore Teams Managing Multiple Application and Infrastructure Projects

PROFESSIONAL EXPERIENCE:

SENIOR PROJECT MANAGER

Confidential - CHICAGO, IL

Responsibilities:

• Confidential is a financial services company headquartered in Chicago that caters to many corporations, institutional investors, and ultra-high net worth individuals. Currently managing a multi-location team focusing on infrastructure upgrades (Java Architecture, Oracle DB) for various applications.

SENIOR PROJECT MANAGER

Confidential - JACKSONVILLE, FL

Responsibilities:

• Integral member who worked on several projects within the $4M program that successfully implemented FIS’s Digital One® (aka D1) digital channel online banking platform for several LFIs (large financial Institutions). Serviced clients from requirements to go-live to post go-live support maintaining scope, budget, risk management. Utilized Agile (Scrum/Kanban) methodology. Worked closely with client bank representatives to ensure that expectations were at least met, often exceeded.
• Received accolades for managing the entire lifecycle of the First Citizens Bank OneWest Conversion Project. This was an aggressive effort which supported FCB’s acquisition of OneWest Bank by customizing functions within D1. This required extensive management of and coordination with First Citizen’s Bank stakeholders.

SENIOR PROJECT MANAGER

Confidential - CELEBRATION, FL

Responsibilities:

• Managed the replacement of the AS400 based DVC Contract and Loans $2M application to a new Java-based system utilizing Cloud technologies. This is a complex application with over 1,000 stories and 80 features. Utilized Agile (Scrum/Kanban) methodology.
• Hosted scrum events focusing on moving forward, removing impediments, and increasing velocity. Provided executive level status reporting on a continuing basis. (*contract ended early solely due to COVID-19)

SENIOR PROJECT MANAGER

Confidential - ORLANDO, FL

Responsibilities:

• Contact focused on vendor management. Successfully led the evaluation of vendors that detect payment fraud to prevent or reduce chargebacks. Managed the team through the entire process (RFI, RFP, presentation evaluation, and final ranking). Provided custom reports which streamlined the evaluation process.

SENIOR PROJECT MANAGER / SCRUM MASTER

Confidential - WINTER SPRINGS, FL

Responsibilities:

• Effectively managed the Central Florida $1.5M Regional Integrated Corridor Management System (R-ICMS) project from planning up to the proof of concept. The proof of concept was a simulation of traffic events (accidents, delays) along I-4 providing automated response plans needed to alleviate the traffic congestion.

PROJECT MANAGER / SCRUM MASTER

Confidential - ORLANDO, FL

Responsibilities:

• Managed the successful and timely implementation of Sheraton Flex, the largest points product ever offered providing owners with more vacation choices. Over $125,000,000 in points packages have been sold. Received an of Excellence in managing this effort as an agile (Scrum) project.
• As Scrum Master, responsible for organizing and facilitating daily stand-ups, sprint reviews, retrospectives, sprint planning as needed by the delivery team. Assessed the Scrum maturity of the team from storming to performing and coaching the team as needed. Excelled in Scope, Budget, Risk, Quality Management.
• Successfully completed inventory product enhancements to ensure that vacation owners would be able to easily schedule important vacation events at preferred properties. Received a second of Excellence on Financial Reporting /Budget Management.
• Managed the eSignature project which incorporated the global vendor, DocuSign®. Worked closely with technical resources from DocuSign® and Vistana, to achieve a strong performing team. This solution was deployed across many sales centers with extremely positive feedback from sales representatives and buyers in improving the overall signing experience.
• Successfully managed special Owner Servicing IT projects which were required due to the merger of Vistana with Interval Leisure Group (ILG).

IT PROJECT MANAGER

Confidential - JACKSONVILLE, FL

Responsibilities:

• Founding member of the newly formed Project Management Office, specializing in Confidential projects. Led the successful development, transition and deployment of the NBA, WNBA, D-League, and NHL Store and Mobile websites for Confidential - on time, on scope, and on budget. Received high marks from a demanding client (NBA) on a trouble-free deployment. Conversion rates are over 10% higher for the NBA sites and over 20% for NHL sites. 2013 revenue obtained from NBA sites reached $38,000,000 and for the NHL Site was $40,000,000.
• Managed the upgrade of the NBA, WNBA, and D-League websites to meet Americans with Disabilities Act Level A Compliance.

TECHNICAL DELIVERY MANAGER (Project Manager)

Confidential - JACKSONVILLE, FL

Responsibilities:

• Successfully led multi-location, offshore project teams to complete the Bankruptcy Escrow Calculation and Analysis project. The project enhanced processes to manage the greater volume of loans for borrowers in bankruptcy and improved accuracy in calculating escrow payments to reduce significant errors.
• Managed the completion of the Net Escrow on Payoff project to meet HUD requirements that escrow funds not be used for payoff shortages. Gave extra effort to make sure that this project was completed on time, as Congress had mandated financial penalties if this project was late.

PROJECT MANAGER

Confidential - ORLANDO, FL

Responsibilities:

• Deployed Email encryption software from Echoworx throughout Confidential to mitigate unauthorized access to sensitive credit union / member information (the Secured Email 1.1 project).
• Led the expansion of electronic signature functionality from the Loan Phone and Web Center throughout the Lending and areas (the eSignature 2.0 project).

TECHNICAL DELIVERY MANAGER (Project Manager)

Confidential - JACKSONVILLE, FL

Responsibilities:

• Led cross-functional / multi-location project teams through all the Six Sigma DMAIC (Define, Measure, Analyze, Improve, and Control) phases. Successfully managed teams to complete the following Confidential projects:
• Responsible for the deployment of a contactless method for customers to make payments more conveniently (the VISA payWave project).
• Successfully managed the Customer Assistance Site (CAS) project. CAS provided BOA customers with financial information, directing the customer to settlement plans and other financial alternatives.

IT CONSULTANT / PROGRAM MANAGER

Confidential - HELENA, MT

Responsibilities:

• Provided leadership on multiple concurrent infrastructure projects to successfully complete the $20.4M Confidential Data Centers (SMDC) Program.
• SMDC was composed of five projects: Enterprise Operations Center Build-Up, Network Expansion & Upgrade, Application Inventory Transition, Information Security / Transition Disaster Recovery, Server Management & Transition.
• Received an from the State CIO for Effective Resource Management.