SUMMARY:

• Several years of experience attained within the technology field working as a Sr. IT Business Analyst, technical consultant, and teacher or trainer. Skilled with SDLC process (Waterfall and Agile), MS Visio, MS Project, Project Web Access, Microsoft products, i.e., Word, Excel, Access, Power Point, Share Point, Outlook, and IBM Lotus Notes. Knowledge of RDBMS concepts, SQL, client - server technology, SAP and Workbench, Clear Quest, Clear Case, and Quality Center 10.0, Remedy ITSM, testing and QA processes. Strong systems and data analysis skills and object oriented analysis and design. Experienced leading teams to develop effective policies, procedures, documentation and process improvement, critical path milestones, technical, functional, and business specifications.
• Effective leading multiple project teams throughout all phases of SDLC including gathering requirements, document creation, technical requirements analysis, design, testing, quality review, implementation, and deployment phases including using a Work Breakdown Structure (WBS), requirements matrix, critical reporting to all project stakeholders.

TECHNICAL SKILLS:

Languages: Familiar with: SQL, Shell Scripting, HTML, XML, Natural, COBOL, RPG

Operating Systems / Software: UNIX, Microsoft Windows 98, 2000, NT, XP, Vista, AS\400

Databases: Oracle, M S Access 2003, 2007; LAN / WAN, Novell Networking, SAP, X12, ABAP, batch process, Java and web development project management, .NET, UX / UI, Windows environment.

CRM and ERP projects: Experienced working with teams as an IT Project Manager and IT BSA.

Business Process Tools: Rational Unified Process (RUP), Unified Modeling Language (UML), use case documentation, use case diagrams, test cases, test scripts, Previous programming: RPG, Common Oriented Business Object Language (COBOL), Natural, AS 400, UNIX; Software: Word, Access, Excel, Power Point, MS Project, Outlook, Project Web Access, Microsoft Visio, Photo Shop, Power Point, Paint, WordPerfect, Mechanical AutoCAD, Adobe, Share Point, Smart Draw

PROFESSIONAL EXPERIENCE:

Sr. IT BSA III

Confidential, Tampa, FL

Responsibilities:

• Infrastructure Management, Risk Operations, and Hosting Dept.; Mapped out multiple server patching processes and created an overall patching strategy using MS Visio 2014. This project required knowledge of MSP platforms and MSP loans and multiple lines of business. Quick turnaround which allowed the client to be compliant with their patching processes

Environment: Agile, Visio, Share Point; Microsoft products

Systems Analyst

Confidential, Jacksonville, FL

Responsibilities:

• Responsibilities: Finance dept. supporting an IT development team in .NET framework Java, API application development. Multiple data and process mapping projects using MS Visio. Completed an EMV card processing project, created and reviewed documentation, created multiple Visio process flows. Provided in-depth research content and created an EMV document and acronym library to educate interested stakeholders about the EMV chip Point of Sale upgrade project. Mapped data to Ingenico POS machine for future use on POS update project.

Environment: Agile, SQL, Outlook, Word, Excel, MS Visio, JIRA

Software Analyst II / Sr. Data Analyst

Confidential, Jacksonville, FL

Responsibilities:

• Worked with Confidential teams, reviewed and updated documentation, attended calls and meetings to support Confidential team while working in the Confidential in Jacksonville, FL

Environment: Agile, Oracle 11.0, SQL, Oracle TOAD 10.5, .NET, IBM Rational tools: Requisite Pro Web, Clear Case, Clear Quest, MS Visio, Microsoft professional products, Outlook/Outlook web, SharePoint, IE 11, Citrix, Service Now, Skype for Business, WebEx, Outlook 365

IT Business Analyst

Confidential, Basking Ridge, NJ

Responsibilities:

• IT Business Analyst, Project. Mgt., mapped processes, user stories, liaison, POC, document requirements, specifications, content creation; moved content from manual to automated processing, EDI, analysis and review of content, applications, systems; led compliance document creation project, large ERP / CRM, Sales Force upgrade and global integration and implementation project, PMO status update. Provided testing and QA support. Supported daily conference calls with offshore scrum development teams to develop user stories using JIRA software.

Environment: Agile, Oracle, SQL, .NET, UI / UX, Clarity, Microsoft products, JIRA, Confluence

IT BSA III / Sr. IT BA Lead / Proj. Mgt

Confidential, Jacksonville, FL

Responsibilities:

• IT Business Analyst III / Sr. IT BA Lead; Proj. Mgt.; Application Mgt. Shared Engagement Support Services, Enterprise Data Warehouse / Enterprise Data Mgt ; POC for multiple data applications within the active pipeline.; mainframe, web-based project load; SLA agreement and support meetings. Requirements gathering, BRD and design document creation, test / QA support, data compliance, continuity of business CoB, disaster recovery within terra data warehouse. Facilitated onshore / offshore development teams on daily team conference calls.

Environment: Agile, Oracle, SQL, SQL Server Mgt., Microsoft products, Remedy ITSM, WebEx, Snagit, Share Point, .NET, and data warehouse applications, WOR, WMM, CORA

Engineer IV - Software

Confidential, Jacksonville, FL

Responsibilities:

• Design, implementation, maintenance, management, and support of the college's enterprise database mainframe and web-based systems. ERP system update team member. Supported a JIRA ticket program and created scripts to produce automated Excel formatted reports. Analyzed and mapped data flow and functions of multiple areas. Provided EDI document and data analysis for multiple college departments.
• With MS Visio, created numerous complex data and business process flows which included a complex communication database system. Read and mapped SQL code, created SQL search strings for in-depth database analysis using JIRA to enable database scrub. Possessed Natural programming language knowledge and use of the mainframe system. Program Manager and Technical Liaison support for department heads on multiple EDI projects. As Technical Consultant, assisted the Adjunct Teacher Program Director to facilitate the process and system improvement project and worked with the college Registrar’s team to facilitate process improvement with Visio flows. Worked with the Finance Dept. Director and team to improve and document the payroll process flow. Main POC facilitation of an online payroll application program. Used dual Windows and Apple desk tops. Environment: Agile, Microsoft products, .NET, UI / UX, Oracle, SQL Server Mgt. 2012, ORION, Natural language, Java, HTML, Windows and Apple, MS Visio, JIRA

Technical Project Manager, Sr. IT BSA Advanced Lead

Confidential Columbus, OH

Responsibilities:

• Information Technology One application and report development. Led multiple data projects (mainframe / web) within the Info1 enterprise portfolio data warehouse. Sr. BA Lead and systems support, data mapping support on multiple application, web and mainframe projects. Worked with onshore / offshore development teams on compliance, continuity of business, SLA, systems analysis and data support. Lead Sr. BA on Mortgage Express project for Phase 1.

Environment: Agile, Oracle, Informatica, .NET, Oracle TOAD, PL / SQL, SQL Server Mgt 2012, MS Office products, Power Point, Share Point, CMS, Remedy ITSM, Excel, MS Word, MS Paint, MS Project, Quality Center, WRM.

IT Project Manager II, Sr. IT Business Analyst Lead, PM

Confidential, Jacksonville, FL

Responsibilities:

• IT Project Manager II, Systems and data analyst support assigned to multiple reporting and data projects; Provided SME and project analysis skills, SDLC and Agile development method, provided risk analysis, assessment, and mitigation. Led meetings, coordinated and tracked resource usage, team communication, provided review and approval of the hours, scope, and budget changes. Requirements gathering, budget and hours forecasting, estimation, documentation experience. Maintained project and process flow, and scope. Approved testing documents, provided status updates and reported to the PMO office and stakeholders. Worked with onshore and offshore development teams.

Environment: Tools: Agile, SQL, Requisite Pro, QDQ (quality / document tracking system), Microsoft professional products, MS Project, MSEPM, Net Meeting, Live Meeting, Instant Messaging, Project Web Access, Excel, Power Point, MS Word, and Share Point, web, mainframe, Oracle

Sr. IT BSA and Shift Supervisor

Confidential, Columbus, OH

Responsibilities:

• Sr. Business Analyst and shift supervisor for a financial project; Supervised a team of IT Business Analysts provided quality and systems analysis skills and systems support validation of loans with risk mitigation to meet client requirements. Daily Shift Supervisor, completed program, facilitated team communication and work flow. Environment / Tools: Microsoft productsmainframe, web-based software, Oracle, SQL

Project Controller / IT BSA / Systems Analyst

Confidential, Columbus, OH

Responsibilities:

• Completed PMO (Corporate) Information Systems Data Projects for multiple large data projects within the Grid Smart project portfolio. Managed large and complex data and systems projects, provided mainframe and web systems support, facilitated meetings and presentation tools, resources and communication; created and tracked deliverables, monitored budget, schedule, scope, resource scheduling, risk management, assessment, mitigation; presented to change control board, communicated with resources and stakeholders. Coordinated JAD / JRP sessions and worked with Data Architect. Built the head end events for a new development project, provided data analysis and mapping, reported to PMO, client, and stakeholders.

Environment: Used SDLC Waterfall and Agile development methods and worked with onshore / offshore development teams. Software: Microsoft products, MS Word 2007, Excel 2007, MS Project 2007, Project Server 2007, Project Web Access (PWA) 2007, Microsoft Enterprise Project Mgt. (MSEPM), Portfolio Server 2007, Share Point, IBM Lotus Notes, People Soft systemMS Power Point, Remedy ticket system, Net Meeting, Oracle, SQL.

Sr. Functional Analyst, Sr. Applications Support Lead

Confidential, Reston, VA

Responsibilities:

• Project Manager and Program Manager for multiple projects and programs. Led several critical programs that supported multiple military installations and government data application programs. Provided functional, systems, data, and business analyst skills. Supported onshore / offshore development teams that supported CONUS / OCONUS military personnel and government programs. Supported the Order Fulfillment, Finance, Procurement, Planning, Shipping (Supply Chain), Tech Quality Cross Process departments, provided systems and quality assurance testing, regression testing, test cases, use cases, test logs, user stories, and migration support. Led cross process technical team which supported multiple areas running large volume data programs which provided 24 / 7 support for government programs for military, government business, technical, and security use. Ran multiple batch jobs, used Control M, which produced data (EDI) for downstream use, provided the data content for metrics and reports for Washington, D.C.; Performed Lead job duties, ran multiple technical programs that produced security job roles and led government programs that required a high level of security access to perform job functions.
• As Program Manager, led appropriated funds process program, using SDLC process and SAP, to produce multiple “fund buckets” for Washington, D.C. Performed senior level job role and supervised, trained and mentored team members on the cross process technical application support team. Provided data analysis for file creation, manipulation, transport for processing of files. Provided systems support, data analyst support, wore pager on call support 24 / 7 rotation basis; Control M batch processing, issues analysis and remediation. Provided analysis and support for handling system and data issues. ITIL, data dictionary, data research and analysis, database fix and database scrub,

Environment: Mainframe, web-based, .NET (dot net) framework, Oracle, SQL, web, SAP R3 / R4 ECC6, X12, ETL, EDI, ABAP, XML, MS Access, Microsoft products, Remedy ITSM, Clear Case, and Clear Quest

Sr. Technical Project Manager and Technical Consultant

Confidential, Madison Heights, MI

Responsibilities:

• Technical Project Manager and consultant for online courses and team support; Project Management job duties including all client and team meetings for online course projects. Provided consulting experience for multiple client projects.

Sr. Systems Analyst Delivery Lead / Sr. Project Manager

Confidential, Detroit, MI

Responsibilities:

• Team Lead on projects: BPP and Blue Exchange; Sr. Systems Delivery Lead on BCBS Specialty Pharmacy Project, led team meetings; worked with development team, technical and business consultants; provided systems support

Sr. IT Project Manager and Sr. Account Manager, Sr. Systems Analyst

Confidential

Responsibilities:

• Led development and QA testing teams throughout the SDLC project lifecycle. Trained and mentored technical PM team and account managers. Provided proposal, budget, functional, and technical specification analysis and requirements gathering, roll out requirements, main POC for all document creation, SLA agreement, for all phases of the SDLC (Agile / Waterfall) process including proposal, planning, development, testing, production, maintenance / SLA, sign off and best practices, final closure steps. PM for enhancement and simulation projects, live hosted company sites, maintenance sites, event management systems, competency systems, six sigma site projects, testing system site
• HRM system, LIMS, multiple online course projects, manufacturing web-based bar code project. Led multiple server hosting migration projects. Directed and tested the completion of 600 bug fixes, usability studies and documentation, analyzed automated test cases. Facilitated production of Smart Force online learning content which included arrangements for actors, voice-overs, talent contract management, video, static photo, print, and web design production content. Contributed to cross-practice business requirements, cross-functional process improvements, quality improvement, lessons learned improvement teams. Provided quality assurance testing on all projects. Created an online course materials catalog and an online library. Project budgets ranged from $ 50,000 to $1 million and larger budget projects $5 to $10 million. Completed mandatory in-house for project management classes and Excel classes.

Environment: UML, Use Cases, IBM, APPLE, NT/2000, UNIX, Linux, SDLC, RUP, MS Project 98 & 2000, MS Access, Oracle, MS Word, Excel, Visio, Outlook, Power Point, Net Meeting, WinZip, Java, Java Script, VB.Net, ASP, JSP, VB Script, HTML, XML, XSL, XSLT, SQL, Source Safe, Dream Viewer, Flash, Light Box, Enterprise and MS Exchange, IBM Web Sphere, Netscape, Microsoft Internet Explorer

Computer Lab Technical Assistant, Proctor, Assistant to Instructors

Confidential

Responsibilities:

• Assisted students with use of the software applications in the computer labs. Assisted classroom instructors, proctored tests, maintained computers and peripherals, assisted programming students to debug programming projects using RPG and COBOL, maintained peripherals in computer lab, taught software skills.

Environment: IBM compatibles, HP printers, plotters, AS 400 printer

Help Desk Manager / Tech Team Support

Confidential, Ovid, MI

Responsibilities:

• Assisted both in-house and off-site system users. Tech team support and Help Desk Manager for the Ovid, MI, facility, regional sales offices in five states, including the Puerto Rico office. Assisted tech team with an Oracle version update. Completed Help Desk Manual upgrade project and assisted tech team with laptop maintenance, system maintenance issues.

Environment: Oracle, Windows

EDS Technical Support Tech

Confidential, Flint, MI

Responsibilities:

• Technical team member upgrading computer systems for Confidential manufacturing engineers, updated desktop and laptop systems. Burned in software and deployed and updated desktop and laptop systems.

Environment: Novell project, security pass, IBM, Apple, database help desk calls and technical issues

Engineer’s Assistant / Computer Operator, Technical Support, Project Manager

Confidential, Owosso, MI

Responsibilities:

• Computer Operator and Assistant to Engineers in the Preventive Maintenance Dept. Utilized the PMC Uptime software and Mechanical AutoCAD to perform preventive maintenance management duties, scheduled daily machine maintenance, assisted four production engineers and the Manufacturing Plant Maintenance Superintendent and completed MSDS project and blue print data project. Assisted with the management of the Maintenance Department and was recommended for an In-House Engineer position and led small projects within the Maintenance Dept.