We provide IT Staff Augmentation Services!

Senior Professional Business Analyst Resume Profile

Menands, NY

Summary
  • Analytical, enthusiastic and innovative Business Analyst with over 15 years of Information Technology experience in business analysis, project management and developing business processes for Banking, Insurance and Health application.
  • Comprehensive knowledge of Software Development Life Cycle, having thorough understanding of various phases like Requirements, Analysis, Development and Testing.
  • Extensive experience in gathering, managing and documenting business and functional requirements, communicating effectively with upper management, business units, technology and support teams.
  • Well versed in converting the requirements into effective business design like creating mock-up screens for presentations.
  • Excellent facilitation skills in conducting walkthroughs, interviews, brainstorming and joint application design JAD sessions.
  • Exceptional problem solving and sound decision making capabilities, recognized by alternative solutions, and confident decision making coupled with excellent written and verbal communication and interpersonal skills.
  • Excellent track record of meeting deadlines and submitting deliverable on time.
  • Well versed in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration and Scheduling.
  • Have exposure in educating internal customers on business systems and procedures and working with other analysts and project team to set priorities and schedules.
  • Strong process orientation with significant attention to detail.
  • Resourceful, organized and proactive individual, with experience in leading others to achieve positive business results.
  • Adept in managing multiple competing priorities and working with global teams located in various time zones.
  • Possess wide knowledge and experience in reengineering concepts, and savvy in using any tools available to reengineer the process and improve it to make the business effective and efficient.

PROFESSIONAL EXPERIENCE

Confidential

Senior Professional Business Analyst

  • Works closely with the Project Stakeholders, Business Process Owners, Subject Matter Experts and Technical team to define and document business and functional requirements for technology initiatives.
  • Functions as the Business Analyst for the Medicaid EHR Incentive Program Administrative Support Service MEIPASS Project.
  • Liaison between stakeholders from different business units and application development.
  • Conducts/facilitates requirements elicitation meetings with associated users and other stakeholders to capture, analyze and document business and functional requirements.
  • Collaborates with Subject Matter Experts SMEs , other technical staff and various business stakeholders to develop and write functional requirements based on client's needs, determining best approach to satisfying business requirements.
  • Produce Functional Requirements and Project Design Documents for formal delivery to client.
  • Discuss required business functionalities with Technical team and come up with technical solutions.
  • Assists on design, construction, testing, and release teams with project enhancements based on client-defined requirements.
  • Develops use case, flow charts, and GUI mock ups for demonstration and design documentation.
  • Traces requirements through lifecycle of project, ensuring all requirements are successfully satisfied within approach, technical design, testing, and system documentation.
  • Defines business/technical rules necessary for development including data integrity, user defined rules, and navigation.
  • Defines level of effort and duration for given project based on requirements and scope.

Confidential

Business Analyst Supervisor

  • Supervises the day to day activities of the Business Analysis team and is responsible for the training of new Business Analysts and managing the day to day workflow of all Business Analysts on the team.
  • Oversees the daily workflow of the Business Analysis team.
  • Provides supervisory support for the Business Analysis team.
  • Plans and manage requirements gathering activities and monitor and reacts to requirements challenges and slippages.
  • Elicits and documents business requirements from stakeholders, user groups, and vendors.
  • Organize, present, communicate, verify, and gain approval of requirements from business and technical stakeholders at all levels.
  • Analyze and document business workflows, using appropriate tools and techniques.
  • Identify and map key business processes, using appropriate tools and techniques
  • Assess impact of new business processes on current business process models and systems.
  • Develops and execute test plans and schedules to ensure requirements have been met.
  • Assists in the analysis of selection of business software, determining impact on business and existing systems.
  • Recommends and contributes to Business Process improvement initiatives
  • Develops and maintain business requirement documentation standards
  • Provides guidance in implementing SDLC process in accordance with standard procedures and practices.
  • Provides training and guidance in implementing Change Control Process and all process improvement initiatives.

Senior Business Analyst

  • Works closely with the project stakeholders and SME to define and document business requirements, business processes and software requirements for technology initiatives, including business information systems.
  • Liaison between stakeholders from all business units and application development.
  • Supports 6 Commercial Lines of Business SFP10, CP, IM, GL, BOP, Commercial Auto . Primarily assigned as the Lead Business Analyst for Commercial Lines Admin System CLAS project.
  • Manages deliverables within small projects and assist in medium to large projects.
  • Assists project manager with project plans and schedule.
  • Works closely with Product Management, SME, and various business stakeholders to document project scope and business requirements.
  • Conducts requirements elicitation and planning meeting to capture, analyze, and document business and user requirements and translate into functional specifications.
  • Coordinates requirements walk-through and sign-offs, verifying with user representatives/stakeholders that requirements accurately portray specific business needs.
  • Discuss required business functionalities with Technical team and come up with technical solutions.
  • Develops use case, flow charts, and GUI mock ups for demonstration or document interface mapping requirements.
  • Performs system testing
  • Refines requirements, Produce Business requirements document, identify gaps and track open issues until closure.
  • Assists in the analysis of selection of business software, determining impact on business and existing systems.
  • Recommends and contributes to Business Process improvement initiatives
  • Develops and maintain business requirement documentation standards
  • Provides guidance in implementing SDLC process in accordance with standard procedures and practices.
  • Provides training and guidance in implementing Change Control Process and all process improvement initiatives.

Confidential

Assistant Relationship Manager

  • Works with Project Manager in handling all coordination, completion follow ups, batch monitoring ensuring that the Project team delivers the proper design to meet the business requirements. Assist with implementation plans, schedules and prepare project reports and documents required by management and business team.
  • Functions as the Assitant Relationship Manager for Citibank Private Bank EU Systematics Conversion CPB-EU-Switzerland and Enhanced Banking System EBS-Germany projects.
  • Liaison with Executive Sponsors to identify concerns, overcome resistance, and gain buy-in for the project.
  • Functions as Project Manager Backup, responsible for addressing client issues, escalation and maintenance.
  • Ensures timely delivery to the business on project requests via close tracking and follow up.
  • Works with business to deliver complete business requirements and closely coordinates all project SDLC activities until implementation
  • Ensures that the business, functional and technical requirements were reviewed and approved by the businesses and the regions
  • Coordinates all activities within the Citigroup EDC, APPC/DT/Technical Team/Regional Team/Business Team to ensure smooth implementation
  • Closely Monitors the SIT and UAT activities. Performs completion follow up and communications with business and upper management.
  • Performes completion follow-up, batch monitoring ensuring that the Technical Team delivers the proper design to meet the business requirements.
  • Prepares minutes of meeting, status reports and other project documentation.

Confidential

Client Manager/Business Analyst II

  • Owns the relationship between Metrobank and clients, and is tasked to manage and resolve issues and expectations involving all phases of business development and some aspects of operations. The primary liaison for one or two highly dynamic client groups. Ensures that the client is satisfied with the level of service provided by Metrobank and is expected to apply corrective measures for any dissatisfaction.
  • Functions as the primary liaison for PSBank Subsidiary of Metrobank
  • Manage client expectations, execute, deliver and implement enterprise software.
  • Owns the requirements definition process and coordinated user acceptance testing.
  • Gathers, analyze and document Business requirements.
  • Creates Functional and Non-Functional requirements.
  • Coordinates requirements peer review, walk-through and sign-offs.
  • Creates test cases and perform testing.
  • Closely coordinates all client project SDLC activities until implementation
  • Assists the project manager with implementation plans, schedules and reports.
  • Functions as the project manager during the business design phase for small to medium-scale projects. Ensures that all client's needs and expectations are addressed and delivered in the final product.
  • Determines the key departments of MTI and Client Company that play key roles to the successful implementation of projects and assist the client in convening them as a workgroup. Coordinate between these departments and monitor deliverables of members.
  • Monitors the project lifecycle ensuring that the clients are regularly updated with the status of mission critical projects
  • Prepares internal and external management reports such as Call Reports and Performance Reports. Prepares regular status reports of projects that are in the documentation phase.
  • Determines prioritization of clients' requests. Negotiates with client on issues that refer to resource contention and delivery dates.
  • Conducts product evaluation, presentation and training.

Customer Service Officer II

Confidential

  • The Primary Liaison between the branch and other departments.
  • Initial client contact for data processing, system outages, production problems, online issues, and network problems.
  • Handles all procedural, technical queries and system issues encountered by the branch.
  • Conducts product evaluation and review of the implemented projects to ensure client satisfaction. Also conducted product presentation and training.
  • Creates test cases and performs system and user acceptance testing.
  • Manage deliverables within small projects and assist in medium to large projects.
  • Provides assistance in the conversion of branches from old system to new system. Provided support on branch issues and queries during pre and post implementation activities.
  • System supported: ST/IM, FMS, CL, RM, RMS, MOSAIC, ETPS, DE01, MCIV, H200, CP00, Metrophone, Metro Direct, Account Generation and others.

Confidential

Junior Training Assistant

Creates training manuals and organize presentation materials for company training and seminars.

Confidential

Systems Engineer

Conducts training, seminars and presentation for corporate and non-corporate clients. Handled product evaluation, research, computer troubleshooting, maintenance and creation of manuals, handouts and other materials needed for training. Provides assistance in client's Software and Hardware problems and queries.

TECHNICAL EXPERIENCE

Software Applications: MS Office Word, Excel, Powerpoint , Lotus Smartsuite, Lotus Notes, MS Outlook, MS Sharepoint, MS Project, MS Visio and MS Access, CASE Complete, SQL, Project Tracker

Mainframe/Front End Applications: Systematics - S/T, IMPACS, RM, FMS, ALS, FD, FX, NX, RC , DE, TCON, SB, MF FG, TSO Batch monitoring , Tellering System MOSAIC, Branchview, PPlus , Duck Creek Insurance System Accenture , iSolutions, NY Medicaid EHR Incentive Program

Hire Now