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Senior Business Analyst Resume Profile

Salem, OR







MS Project,


Project Scheduler PS7 ,

MS Office Word, Excel, PowerPoint, Access , XML HTML

Windows NT/2000,

HP UNIX UNIX Shell Scripting

Quality Center QC ,

Clear Quest,

Defect Tracker now Software Planner ,



Quick Test Pro QTP ,


Six Sigma, CMMI, ITIL

Rational Clearcase LT,

Visual SourceSafe VSS ,

Rational Requisite Pro

Oracle, MS Access, SQL Server



State of OR/Cover Oregon

Mississippi Dept. of IT Services


Secretary of Nevada State



Credit Financial Partners


relevant Experience

Sulakshana is an accomplished Senior Business Analyst having 9 years of IT experience in deployment of web-based, Client-Server applications, developing business processes and system solutions for Banking and Financial Industries for various projects from conceptualization to implementation.


  • Excellent technical writing skills to create Business Requirements Document BRD , Functional Specifications Document FSD , Nonfunctional Requirements Document and Use Cases Specifications.
  • Strong process modeling using UML Use Cases, Sequence Diagrams, Activity Diagrams, etc.
  • Strong in writing SQL queries and reporting the results to the business team.
  • Strong Requirement Traceability Matrix mapping.
  • Excellent Team player to work in conjunction with testers QA , developers and other team members in validation and testing of complex project scenarios and in the maintenance of Quality Standards of projects. Experience with Web Development E commerce projects.
  • Excellent conceptual and working knowledge of System Development Life Cycle, RUP, OO Models and UML Methodologies.
  • Fluent in a broad range of technologies, including business process tools such as MS Project, Excel, Access, Visio.
  • Experience working in CMMI, ITIL and Six Sigma methodologies.
  • Have experience with various defect tracking tools: Quality Center, ClearQuest.
  • Experience in Requirement Analysis, JAD sessions, Business and Systems reviews and working sessions to understand the requirements and system design.
  • Strong database integration experience. Worked on analyzing data needs, identifying relational databases and coordinating the modeling.
  • Well versed in Requirements/Change Management, Impact Analysis and Gap Analysis.
  • Interviewed SMEs and Stakeholders to get a better understanding of client business processes and gather business requirements.
  • Strong Analytical and Problem Solving skills, Multi-Tasking abilities, with proven experience in utilizing people and process knowledge to assist enterprises in making critical decision.

Chronological Summary of Experience

Senior Business Analyst


  • Conducted JAD sessions with the clients.
  • Participate in business meetings and coordinate with Business Users to understand the business needs and capture the requirements.
  • Responsible for gathering the requirements and documentation.
  • Participate in weekly Interface Analyst Scrum meetings.
  • Participate in Interface Status and Planning meetings.
  • Preparation of technical specifications as per the functional specifications and the business needs.
  • Elicit and document the requirements using MS Word.
  • Worked on the Financial Management Interface Control Document.
  • Gathered requirements for Positive Pay Report Interface Control Document.
  • Documented Positive Pay Report Interface Control Document.
  • Conducted Impact Analysis for different Interface Control Documents.
  • Worked with CMS Center for Medicare and Medicaid Services to get the test data to test the application.
  • Performed SOA / Web Service testing using Soap UI.
  • Worked with the Oracle developers to do the Unit Test using SOAP UI.
  • Prepared the reports for the services tested in Unit Test.
  • Performed User Acceptance testing and regression testing tasks in the current release.
  • Investigate defects logged in Jira to determine nature of the problem and verify the problem is consistent and reproducible. Assign to the Configuration, Application Development Technical Architecture or Process.
  • Involved on testing the new functionalities based on test cases and coordinated with development team in fixing the issues.
  • Performed Integration and End-to-End, Testing manually for the Application.
  • Testing techniques performed include Smoke testing, Functional, System, Regression.
  • Performed Cross browser testing across different browsers like Internet Explorer, Firefox and Google Chrome.
  • Performed regression testing in Siebel using different applets.
  • Performed Change in Circumstances testing in Siebel.
  • Validated the Payloads in Oracle Enterprise Manager in different environments like UDEV, FTS , PREPROD to make sure the requests sent and response received from CMS Hub is valid.
  • Worked to CMS to make sure the Payloads sent through application are valid.
  • Worked with Infrastructure team to make sure the SSL certificates are valid.
  • Worked with Verification and Validation team during the regression test to validate the Payloads sent and received from the CMS Hub.
  • Involved in status meetings to report issues. Work with developers through all phases of testing to prioritize bug resolutions.
  • Provided in-depth analysis to resolve production and application issues.
  • Analyzed production support related issues, inquiries and requests.
  • Monitored BAM Business Activity Reporting for different services like SSA, Non ESI MEC, Annual House Hold Income, Remote ID Proofing, Verify Lawful Presence, and MEDICAID.
  • Documented the Production Defects in Twiki.
  • Conducted Error Handling Meeting to analyze the Production errors and assign it to the appropriate team.
  • Prepared Weekly Production Support Status Reports from BAM.

Environment: MS Office, JIRA, Drop Box, Shared Repository, Oracle, SOAPUI, Oracle Enterprise Manager, BAM, Siebel.

Senior Business Analyst


  • Conducted JAD and brain storming sessions with the end client University of Mississippi Medical Center .
  • Worked on multiple projects for UMMC.
  • Gathered requirements for Price Estimator.
  • Did research work on Price Estimator and became well versed with Price Estimator process.
  • Gathered requirements for Patient Education.
  • Did research work on Patient Education and became well versed with Patient Education process.
  • Gathered requirements for Small Balance Insurance.
  • Did research work on Small Balance Insurance and became well versed with Small Balance Insurance process.
  • Developed a RFP Request for Proposal using MS Word.
  • Gathered requirements from UMMC for multiple projects and captured them on MS Excel.
  • Conducted kick off meetings to gather the requirements from UMMC.
  • Conducted review meetings to make sure that all the requirements are captured.

Environment: JAD, MS Office, Windows, SQL, MS- Excel, MS Word.

Senior Business Analyst


  • Developed a Root Cause Analysis report using MS Office.
  • Became well Versed in Root Cause Analysis Characterization of Incident Reports.
  • Ensured integrity of incident data thru Weekly scrubbing session.
  • Prepared Data for Weekly Operations Meeting using IT Metrics Values.
  • Actively participated in daily meetings and discussed about the SEV calls and Action Items.
  • Actively participated in International Maintenance Meeting.
  • Assisted Call Managers with overall management of SEV calls to ensure resources are properly engaged and incident resolution is occurring.
  • Created on call escalation tickets using Remedy.
  • Conducted weekly scrubbing sessions to finalize the impacts and root cause, group responsible and any other information supposed to go on reports or SEVS.
  • Reported weekly system performance metrics R3 .
  • Created, maintained and evolved documentation for change management process.
  • Documented the SEV calls after every meeting.
  • Actively participated in Domestic Maintenance Meeting.
  • Updated Weekly Operational report on OneNote tool.
  • Updated the Root Cause Analysis report every week on ITSEV.
  • Used Remedy tool for Root Cause Analysis.

Environment: PSERV, Remedy, Tech Events, Create Resolution Report Tool, IT Metrics, MS - Office, SQL, Windows.

Senior Business Analyst


  • Developed a project plan using Microsoft Project based on details contained in the HL BRS and also a project plan to schedule and assign work and manage the project.
  • Worked closely with project managers, business users to formalize a business idea and define requirements.
  • Interacted with the business users and division supervisors to gather the requirements.
  • Gathered requirements for building a current business process that hosted day to day trading activities of various commercial recordings divisions.
  • Developed functional documents like Mail and Receipting, New Filings, Status and Copies business requirement specifications.
  • Analyze gathered requirements data, verify requirements and create business requirement specifications BRS .
  • Created process flow diagrams using Visio.
  • Conducted JAD and brain storming sessions with the business users and stakeholders.
  • Conducted meetings with all the division supervisors to ensure that all the requirements are met.
  • Implemented the approved suggestions and modified the current process flows.
  • Created Requirement Traceability Matrix to make sure the current project requirements are being met.
  • Developed test cases and participated in UAT User Acceptance Testing .

Environment: Test Cases, JAD, Quality Center, SQL, XML, FTP, MS-Office, Windows, Rational Rose, FileNet, MicroFiche, Windows, Visio.

Senior Business Analyst


  • Worked closely with project managers, business users and developers to formalize a business idea and define requirements using rational requisite pro.
  • Analyze gathered requirements data, verify requirements and create functional specifications FRD/FRS .
  • Gathered requirements for building a sub-ledger that hosted day to day trading activities of various hedge fund clients and assist in reporting and accounting.
  • Mapped data between Sybase to Sybase, Sybase to Oracle databases to assist in analysis and development phases of Client Sub Ledger project.
  • Followed CMMI to improve the quality of process outputs and reduce defects
  • Queried relational databases using SQL on a daily basis to resolve operational issues and assist business and IT in better understanding of business requirements.
  • Gathered requirements for creating Affirmation Engine that would assist in matching trades and confirm and straight through processing STP for the clients.
  • Expertise in Business Process Modeling and Use Case Modeling using Unified Modeling Language UML and Rational Rose tool.
  • Created Requirement Traceability Matrix to make sure the current project requirements are being met.
  • Work with Development and QA teams to transition business requirements into QA test cases and assist in UAT.
  • Acted a project manager/business analyst for the Buy-In project and build a new application using service oriented architecture SOA and XML to assist the Stock-Borrow Loan team in sending Buy-In requests to DTC for post settlement date clearings.
  • Managed enhancements and defects promptly to assist the operations in resolving issues.

Environment: Use Cases, SQL, UML, JAD, Quality Center, Java, XML, FTP, MS-Office, Windows, Rational Rose, Rational Requisite Pro, Windows, HTTP, Six Sigma.

Senior Business Analyst


  • Followed ITIL methodology to improve the quality and reduce defects
  • Interacted with multiple cross-functional teams ensuring that all business requirements are captured correctly and report progress to all levels in the organization
  • Performed analysis of business rules, business and system process flows, user administration to be used for the new merged platform
  • Supported Unit Testing and System Integration Testing SIT
  • Developed Requirement Traceability Matrix to record the relationship of the requirements to the design, development, testing and release of the software
  • Executed SQL queries on relational databases to create daily reports
  • Used Rational Rose for Use case modeling.
  • Responsible for developing Business Requirement and Functional Requirement Document and documenting the requirements in Mercury Quality Center
  • Acting as a liaison between the technical, business, testing groups to provide them with required specifications/documentation and to resolve any issues in between.
  • Worked with the User experience team to design the GUI for the application
  • Partner with the LOBs to understand strategic goals, and identify technology components to enable business results
  • Identified, researched, defined and documented user problems and automated/manual business processes.
  • Actively solicit, analyze, prioritize and negotiate customer requirements from scope definition through detailed system requirements
  • Perform root cause analysis, develop solution options, and influence the organization to adopt recommended solutions/trade offs

Environment: Use Cases, SQL, UML, HTML, JAD, Quality Center, Oracle, Java, XML, MS-Office, Windows, Rational Rose, Rational Requisite Pro, Windows, HTTP, Six Sigma.

Business Analyst


  • Involved in understanding the reporting requirements and re-engineering the existing regulatory reporting process through consolidating regional databases into a global database
  • Involved in understanding of Credit Risk management for the application
  • Communicated the implementation of the new calculation framework of Risk Weight Asset under Basel II.
  • Was responsible for creating and reviewing business requirements, functional specifications, project schedules and other documentation.
  • Created UseCase models using Rational Rose.
  • Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
  • Was responsible for creating the Requirement Traceability Matrix
  • Executed SQL queries for Data analysis, completeness and accuracy
  • Worked extensively with risk and portfolio managers in calculation of risk parameters PD, LGD and EAD based on Standard, FIRB, and AIRB approach
  • Facilitated collection of requirements and preparation of business requirement documents BRD and function specification documents FSD in support of risk underwriting strategies for execution by the IT group
  • Conducted monthly application review meetings with the operations groups to understand better the impact
  • Requirement gathering, Business Process flow development, and Business Analysis
  • Created Effective Use cases and Integrated High level Use case Scenarios in the Project and identification of Basic/Alternative flows.
  • Involved in the UAT for the application process
  • Assisted in development of Test Plans and assisted QA team in System testing to ensure the new system satisfy all User requirements.
  • Collaborated with project manager in tracking and managing project development process following RUP based SDLC methodologies.

Environment: MS-Office, JAD, UML, SQL, Data Analysis, Credit Risk Management, RUP, SDLC, Use Cases, Quality Center, HTTP.

Business Analyst


  • Responsible for analyzing and translating business requirements for the development of business rules for Investment/Retail banking, Credit Risk and other business units
  • Actively involved in gathering and preparation of technical and business documentation for the application in design, which could serve as future reference to the programmers and system developers
  • Conduct workflow, process diagram and gap analysis to derive requirements for existing systems enhancements
  • Mapped data elements from Mainframe system to Relational database as a part of data analysis
  • Assisted the Project Manager in setting project expectations, in evaluating the impact of changes on the organization and conducted project related presentations
  • Conducted mass user interviews and gathered business requirements using JAD sessions with SMEs, Fund Managers and Portfolio Managers
  • Responsible for identifying and documenting business rules and creating detailed Use Cases
  • Responsible for automating the Corporate Actions Department so as to send and receive the notifications to/from clients.
  • Supported the development of the test plan and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge
  • Involved in Joint Application Development JAD sessions to define technology applications for business requirements.
  • Assist in development of training materials for new technology and process improvements.
  • Acted as a liaison between the technical, businesses and testing groups to provide them with required specifications/documentation and to resolve any issues in between.

Environment: MS-Office, JAD, UML, SQL, Data Analysis, RUP, SDLC, Use Cases, Quality Center, HTTP.

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