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Senior Business Analyst Resume Profile

Long Wood, FL

Senior Business Analyst

A highly flexible, enthusiastic and self-motivated individual with excellent communication, technical skills and a desire to succeed. A quick learner with a 'can do' approach. An effective thinker and implementer, with the ability to work on own initiative. A strong team player with proven experience of leading teams and working within a team environment.

Key Skills:

  • Excellent communication and interpersonal skills, with the ability to build and maintain good working relationships at all levels and across differing business areas.
  • Excellent planning, risk management and organizational skills with the ability to work accurately under pressure, managing time effectively to meet tight deadlines.
  • Expert in System/Software development Life Cycle SDLC project development methodologies both Waterfall and Agile, Bank payment processing systems such as Automated Clearing House ACH and in Business Process Management BPM .
  • Excellent IT skills with the aptitude to learn new systems quickly, Proficient Using MS Visio, Provision in creating process maps. Creating scenarios / user stories, Prioritizing backlog, Analysis of stories, conduct JAD sessions, working with product owners, managing challenges with success criteria, and Writing good acceptance criteria.
  • Highly experienced on using various third party applications Commercial off the shelf products/soft wares- COTS such as People soft, Clarity, MS Office, share point and Microsoft SQL server, Windows server applications.
  • Proven ability to effectively steer / facilitated meetings as a chair with both internal and external stakeholders/vendors across all levels of management.
  • Proven experience of working with globally distributed business technology teams and Third party Applications. Ability to execute on projects within a distributed agile model, to optimize collaboration and speed to market across business requirements and
  • Acted as Lead Analyst in Anti Money laundering AML UK/USA and Customer Due Diligence CDD , Know Your Customer KYC Regulatory and compliance projects to the USA/UK , both in Retail and commercial banking domains

Software and Engineering Skills


IIBA 21 hrs CBAP, Anti Money Laundering HSBC ,FCBA, Compliance and Risk, US Sanctions, FCBA

Modeling Design Tools

BPM, Lean, Provision, MS Visio, EA, UML, Use cases, user stories

Operating Systems:

Microsoft Windows 95/98/NT/2000, XP Vista

Methodologies, Languages:

Water Fall Agile SDLC, RUP, Scrum, C, SQL, PL/SQL, and HTML.


C, C , C .NET, ESQL Embedded SQL ,SQL,

SQL Server 2005, Oracle, DB2 UDB.

Employment History

  • Currently working as ' Senior Business Analyst' for Susquehanna Holding Investments, LLC, Longwood, Florida, Since Dec 14
  • worked as Business Analyst-Manager, HSBC Technology and Services- Global Change Delivery, Feb 2014-Dec 2014
  • Worked as Business System Analyst at Global USI, Montreal, Canada, Sep 2005-Nov 2008
  • Worked as Business System Analyst, Electra Cash LLC, Long Beach, California, USA. Dec, 2008- Aug, 2010
  • Worked as Business Analyst at American Management systems, LLC, Orlando, Florida, Oct, 2010 to Jan, 2012.
  • Worked as Business Analyst with World financial Services First data ,LLC, Orlando, Florida, Mar,2012- Aug, 2013
  • Worked as Business Analyst at MKA Inc., Montreal, Canada, 2002- 2005


Role: Senior Business Analyst

Susquehanna has been servicing major Banking, payment processing and financial services Companies for well over a decade carving a niche for itself in providing services to the Banking and Financial service business. Susquehanna has been servicing these Companies in the areas of development of payment solutions, maintenance, and premium processing systems.


Automated Payment Process System

Confidential The Cloud based payment solution is a secure web-based system that supports transaction processing authorization and settlement in real time, the application allows use of a standard web-browser to process transactions as a cost-effective payment solution. The information needed to process the transactions is sent over a secure, encrypted internet connection. At its basic level, the terminal submits a customer's transaction information to the Virtual Merchant Server. The Virtual Merchant server connects with the network for payment authorization and, if the sale is authorized, the program prints or returns a receipt for the customer.

Key Achievements / Responsibilities:

  • Acted as liaison among various stakeholders and communicated well with Business and IT teams to ensure there is clear understanding about requirements.
  • Prepared Gap Analysis for AS-IS and To Be states for both Retail and Commercial banking products to implement various payment initiative programs.
  • Deliverables: Produced Idea outline and initial investment summary and change and Implementation document along with formal Business Requirement document as per Business Transformation framework As per Organizational Process Assets- OPAs and getting signed off BRD from concerned stake holders.
  • Responsible for analysis and evaluation of user business problems and development of system recommendations to meet requirements. Utilizing SQL and relational databases skills as needed.
  • Translates high-level business requirements into functional specifications for business application development. Created Process maps for AS-IS and TO BE process flows, depicting the changes required.
  • Conducted Surveys and Brainstorming sessions with SMEs for requirement gathering and prepared Business requirements document .Prepared Low level requirements document.


Provision, MS Visio, SQL, Enterprise Architecture, Data mining/Business Intelligence/Data warehouse/Cognos/ Insight.


Role: Manager- Business Analysis

  • As part of my job, I have Successfully managed a number of projects in parallel, including ACH transactions, Card processing, Global Standards, Data readiness, Deployment Customer Due diligence CDD using BPM-IBM, Anti Money Laundering AML , FATCA.
  • Confidential customers, are not on-boarded, that customers will be accurately risk rated, and that the information and documentation obtained in the CDD process will facilitate the investigation and identification of unusual and suspicious customer activity. After Gap Analysis it is concluded, to use Business Process Management BPM-IBM tool to address the gaps in current system and ensure the solution requirements are implemented using BPM tool. The requirements were submitted to Software Department and to implement the tool.
  • Currently the Real time Scorecard is run at the appropriate point in the on boarding process for the on boarding systems used by HSBC bank RBWM and CMB , and M S bank, for a decision pertaining to the application being on boarded. Decision during on boarding includes credit referral decisions as well as account opening decisions. Depending on the decision and the AML risk that has been calculated by the real time scorecard, Enhanced Due Diligence EDD will be carried out for the customer during on boarding if required.

Key Achievements / Responsibilities:

  • Conducted facilitation workshops using various elicitation techniques such as Surveys and Brainstorming sessions with SMEs for requirement gathering.
  • Prepared Business Process Models using MS Visio or Provision that includes modeling of all the activities of the business from the conceptual to procedural level conducted feasibility study and performed impact analysis for proposed enhancements.
  • Prepared Business requirements document with both high level and low level requirements. Maintained traceability matrix to ensure all change requests are addressed.
  • Created Business readiness user guides as part of change management for both Pilot and rollout implementation in execution stage for the projects.
  • Organizational skills have been consistently demonstrated as I have initiated and maintained Business Analysts New Joiners Club which helps new joiners to get to know about Change delivery activities in HSBC.
  • Adopted Professional and diplomatic cascades of communication between the banking forum and the business.Part of the Buddying program currently supporting new joiners.

Environment: Provision, MS Visio, SQL, Business Process Management IBM , Enterprise Architecture, Business Intelligence/Data warehouse, Business Architecture, MS Visio, and Rational rose.


Role: Business Analyst

Confidential systems, MSM Co STARS, E AW, SINBAD SOCS are used by M S Savings and Investments department in Chester and Manila to manage Savings Investment products. Access to Co stars and its service apps and database is facilitated through windows Server 2003 and SQL database server 2005 respectively which are due out of support by July, 2015.Hence if there is any problem with windows Operating systems and Servers, there will be no vendor support, immediate resolution and if any catastrophic problem occurs, there is currently no contingency provisioned for SQL server 2005.

Key Achievements / Responsibilities:

  • Prepare reports to monitor current business process and validate software and business process enhancements on a weekly basis Have extensively worked with external vendors, to gather requirements.
  • Perform validation of documented business requirements against business processes on a daily basis
  • Evaluate current system design through testing and end user feedback on a weekly basis to identify opportunities for improvement
  • Prepare end user documentation for training and assistance including release documentation, process flows, and help screens on a daily basis
  • Facilitate, prepare and present trainings in a face-to-face online or classroom environment on a monthly basis Consult with subject matter experts to establish proficiency in the business processes on a daily basis.
  • Perform verification of developed software against business requirements and technical specifications on a daily basis Consult with IT staff, on a daily basis, to provide detailed information regarding software defects, functional requirements and design of application enhancements on a weekly basis
  • Facilitate business requirements gathering sessions on a weekly basis Perform User Acceptance testing on a weekly basis, Worked with business users within Institutional Lending and groups to define business problems/challenges and develop potential solutions.
  • Worked with project management to analyze change requests to determine what is being requested and programming required. Duplicated reported problems as needed to clarify actual system deficiencies.


Role: Business Analyst

Confidential is a data capture system, which allows American Management systems to capture and store the data pertaining to checks and credit cards. This project deals with processing Check items related to, Automated Clearing House ACH . These transactions of such check cards across different merchants of USA are fed back into system.

Key Achievements / Responsibilities:

  • Worked with external vendors in Gathering and documenting the requirements that are critical to the business mission and using those requirements to design application software.
  • Created use case scenarios and documented work flow and business process.
  • Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
  • Provided analysis, understanding and business perspectives on many operational issues.
  • Involved in defining the scope and defining business rules of the project.
  • Headcount and additional staff costs effectively managed. For example, at half year headcount below target. Contingency planning for the operations, Assist the management team, gathering key resource data, hosting department overviews, proof reading documentation, etc. Designed and developed project document templates based on employed SDLC methodology.
  • Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams
  • Maintained, organized and developed Data Dictionary.
  • Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements.
  • Developed Requirements Traceability Matrix RTM using Rational Requisite Pro to trace each software requirement.
  • Developed Functional Specifications and Q/A Testing Requirements using Test Director 7.0 to conform to user needs.
  • Collaborated with the QA team to develop the test plan, test conditions and test cases to be used in testing based on business requirements.
  • Conducted roles of Project Management PM by helping in managing the triple constraints for projects such as Scope, Resources and Time.
  • Participated in release plan meetings and contributed to define a formal release plan co-ordinating various teams like Server Administrators, QA, Business Users etc


Role: Business System Analyst

Confidential our systems or client's legacy systems ensure that members are properly enrolled so eligibility can be verified. We also ensure that employer groups are billed regularly for employee coverage. When paper or electronic claims are received, we enter them into the system electronic, imaging, manual , store the claims, print and mail necessary documents and handle all front end processes. Following front end claims entry and handling, to manage the adjudication and resolution of all claims documents including error correction and issue resolution, workflow scheduling, quality assurance and reporting.


Role: Business System Analyst

The Connect Pay engineering, project enables the banc technologies to accomplish: Receiving of check item data into the main database from the external data sources: Merchants Extract the data received, filter out non-commercial card transactions and store the commercial card data into an Operational Database after Standardization/Scrubbing, Load and store check data in the Draft format from an operational Data Store. Match the standardized data with transactions in the Global Data Repository.

Key Achievements / Responsibilities:

  • Participated in initial program kick off meetings and created Idea outline and investment summary documents.
  • Gathering and documenting the requirements that are critical to the business mission and using those requirements to design application software.
  • Created use case scenarios and documented work flow and business process.
  • Captured Business rules and identified new business process models to reduce the waste in the system flows and increase the effectiveness of the system.

Environment: Microsoft Office Suite, Microsoft Visio, Lean, Windows NT/XP, SQL, SQL Server, Share Point, Adobe Photoshop, Provision, C, C

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