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Sr. Business Analyst Resume Profile

Los Angeles, CA

Professional Summary

  • With more than 8 years of experience in IT Industry in Business System Analysis, Quality Assurance and Design.
  • Full Software Development Life Cycle SDLC implementations with hands on experience with S/W development Methodologies: Spiral/ Iterative/ Waterfall and Agile Methodology. Worked on RUP Methodology Rational Unified Process .
  • Identified Primary and Secondary stakeholders and by using different methods elicited the requirements to create the various Baselines Targets such as the Scope, Cost, and Schedule.
  • Hands on expertise on Requirement Gathering, systematic analysis of the requirements with the help of Activity Diagrams, Deployment Diagrams and Package Diagrams for B2B Portals, which are interactive, Database driven Web Applications., Joint Application Development JAD sessions. Used Rational Rose Visio for UML Diagrams and Rational Requisite pro for requirement management.
  • Analysis of Business requirements with Use Case Diagrams, Class Diagrams, State Diagrams, Sequence and Collaboration diagrams for Intranet Based Applications Development using back ends Oracle, MS Access and MS SQL Server. Writing Test Scripts to make sure the end product is in accordance with the requirements of the clients for Web Based Applications as well as Intranet based applications.
  • Continuity of Business Domain Knowledge including Risk Assessment, Threat and Vulnerability assessment, Business Recovery Planning and Crisis Management Planning which include monitoring and reporting of Continuity of Business COB plans while staying in compliance. Conducted Risk Mitigation by identifying the GAP and implementing the Corrective Action Plan CAP .
  • Expertise in requirement gathering and documentation for applications associated with CRM Customer Relation management , Retail Business Management and collection of business intelligence for different business domains with knowledge of Front Office including Sales and Corporate finance, Middle Office for Risk management and Back Office including administration and support.
  • Expertise in Client On-Boarding processes used before the clients are authorized to use the applications
  • Assisting Project Management activities with the help of applications like MS Project, Visio and WebEx presentations including Effort Estimation, Tasks Assignments and conducting Weekly Status Reviews. Review of Traceability Matrix, Technical Design TSD . Creation and achievement of Project Test Plans Milestones. Information Security IS , and Compliance and Post Project Review PPR .
  • Use of SharePoint to share project related confidential documents with in the team. Experience in coordination between diversified teams working on the same project in different locations all across USA.
  • Good experience in creation of Business Cases, Business Use Cases, System Analysis Use Cases and System Design Use cases for Functional Requirement Specifications. Understanding of Change Management Process and Automated Requirement Management application software's.
  • Coordination and active participation in UAT User Acceptance Testing for the walkthrough of defects that rose during UAT.
  • Assisting Project Manager in Production Support of multiple applications while addressing the bugs and enhancements by documenting test results, screen shots, test steps and updating comments.
  • Supported in Data Migrations from old systems to new systems by performing various data migration activities including analysis of Source Data Structure, Target Data Structure, Field Mapping, Data Cleansing Activity, Documenting Data Migration Process and Strategy and Data Migration Validation.
  • Conducted Load Test of the application by coordinating with Load Test Team to prepare test scripts for automated testing for concurrent users as specified in approved requirements.
  • Experience and expertise in Project Management activities starting from Request for Proposals, Vendor evaluation, Vendor Contracts and then entire SDLC till application is in production.
  • Proficient in working with testing tools and carrying out Functionality Testing, GUI Testing, Systems Testing, Integration Testing, White Box testing, Black Box Testing, User Acceptance Testing, and Regression Testing of Client/Server, Web based applications and Web portal applications.
  • Managed QA / testing through all phases of the Software Quality Life Cycle including scoping, design, prototyping, usability testing, development testing, unit testing, functional testing, integration testing, system testing, user acceptance testing, upgrade and support.
  • Effectively lead software testing team while improving development and testing processes to efficiently deliver products and services which meet Stakeholders expectations
  • Good knowledge of Oracle and SQL Server systems, including the ability to run queries, and create SQL procedures/scripts and interpret results.
  • Have successfully performed manual, automated, regression and load testing for various client-server and web-based applications using HP Quick Test Professional QTP 11.0 /VB Scripting, SOAP and REST protocol on SOAPUI.

Technical Summary

  • Test Management Tool : QC 11/10/9.2, Remedy, JIRA
  • SOA Testing tool : SOAP UI, HP Service Test, QTP
  • Languages : Java, VB Script, SQL, HTML, XML, JavaScript
  • Databases : SQL Server 2000/2005/2008, Oracle 9i/10g, MS Access
  • MS Office Tools : MS Office, MS Visio, MS Project, MS Outlook Express
  • Operating Systems : Windows 7, XP, 2003, 2000 , UNIX MS DOS, Windows 3.1/ 95/ NT/ 2000/ XP. Data Bases: MS- Access 95/ 2000/ 2002. SQL server 6.5 and 7.0, Oracle 8.0 8i
  • Methodologies : Software Development Lifecycle SDLC , Agile/ Scrum/ Waterfall Methodologies
  • Others : TIBCO, Mercator, Portals, POS, RFID, TFS, TOAD, Rational Requisite pro, Data Extraction, Data Analysis, Data Mapping Procedures, UML 2.0, Rational Rose 2000,

Project Experience

Confidential

Sr. Business Analyst

Environment: Rational Rose, Windows 2000, SQL Server, SQL, MS-Office and Project, MS Visio, Win Runner, HP Quality Center, Mercury Test Director, C , MS Word, MS Excel.

Description: Sun Pacific Marketing is a leader in providing fresh produce to many top retail franchises. They pride themselves for understanding and providing clients requirements while meeting top market standards.

Responsibilities:

  • Close collaboration with Key Accounts i.e. Wal-Mart, Sam's Club, Target, Costco and Account Sales Reps.
  • Manage the development and execution of seasonal replenishment forecasts by creating use cases from stakeholder requirements in order to achieve their financial goals while keeping in mind Return on Investment ROI .
  • Provide input for decision making gather, analyze data, and offer directions for all aspects of customer seasonal replenishment forecast.
  • Created Request for Proposal RFP as per directions from PMO including entire RFP schedule, business requirements, vendor selection process and organizations SDLC process. Reviewed and updated RFP after input from business stakeholders before RFP is floated.
  • Communicate with customers to insure mutual business goals are being achieved through regular management of the forecast.
  • Work closely with Account Sales Force, Account Services, and Account Logistics to problem solve and provide recommendations for solutions on business processes.
  • Pro-actively assist customers' in house replenishment team in managing forecast based on the week to week selling results
  • Identify and resolve any reoccurring replenishment issues both internally and externally with the customers Develop action plan and timeline for issue resolution.
  • Extensively worked on creating Business Requirements document BRD , Functional Requirement document FRD , Editorial Documents and baseline Requirements.
  • Communicate inventory issues with customers and sales team.
  • Lead efforts to improve replenishment planning process. Provide feedback on continuous improvement of planning systems, enabling technologies and reports.
  • Conducted requirements gathering sessions and JAD meetings by facilitating a group of Subject Matter Experts to elicit business requirements to support the Product Control team with appropriate accounting and financial reporting requirements along with bookkeeping of trades in the portfolios.
  • Responsible for reporting all the activities of the supply chain to upper management for budgeting and business development purposes/Responsible for effectively communicating all information pertaining to company product as well as customer DC's to all parties involved: team members, transportation, sales, operations, demand planning, etc.
  • Maintain an awareness of customer's current activities such as: promotions, new item launches, discontinued products, new product development, and price changes, etc. and take necessary actions to execute the plans.
  • Involvement in high-level planning, various client systems expertise and handle complex issues.
  • Manage the replenishment of produce items utilizing various customer replenishment systems.

Confidential

Role: Sr. Business Analyst/ Project Coordinator

Environment: Windows 2000, SQL Server, SQL, MS-Project, MS Visio, Win Runner, Mercury Test Director, C , MS Word, MS Excel.

Description: Confidential is a leading health care organization provides technical services to both its members and providers. In an effort to make the Personal Health Information more readily available to patients, and to educate them on the importance of each prompt, display Confidential project developed a public website that displays all the specific preventive health prompts for a given patient and the provider along with detailed descriptions of each prompt in a more streamlined work flow.

Responsibilities:

  • Interacted with Subject Matter Experts such as Regional Health Education Managers, Physicians to gather requirements and goals through interviews, surveys to understand the business process.
  • Involved in gathering and synthesizing business requirements and translated into functional and non-functional requirements to be used as input to the functional design specifications.
  • Interacted with development team to identify and analyze the given information, procedures and decision flows, evaluated existing procedures, methods and technical documentation.
  • Pursued and achieved project goals while meeting compliance policies and maintaining HIPAA regulations and standards.
  • Extensively worked on creating Business Requirements document BRD , Functional Requirement document FRD , Editorial Documents and baseline Requirements.
  • Prepared Use Cases, Use Case Scenarios. Designed and developed system requirements specification including data specifications for creating the database.
  • Responsible for creating UI mock up pages reducing the time required for understanding the requirement text.
  • Involved in lot of Customizations, Enhancements, Updates and changing functionalities of web page.
  • Worked as a team with Developers and Process Analysts in preparing the requirements, and writing workflows, process flows, and Interacted with system developers to resolve questions and discrepancies in BRD.
  • Developed User Acceptance Test plans and User Acceptance Test Scripts in getting to the fast pace before starting testing.
  • Coordinating with the project team the project plans on a weekly basis and updating the same to the client.
  • Execution Schedule test set instructions, associated conditions, associated account number data , tester, planned start date, planned completion date, actual start date, actual completion date, status, and comments.
  • Responsible for developing project Traceability matrix.

Confidential

Role: Sr. Business Analyst

Environment: Quality Center, QTP , Web Services, Rational Rose, MS Visio, Portal, HP Service Test, SOAP UI, MS Office, Visual Studio 2005, Web Services, SQL, Java Script, XML, HTML, Win Runner 7.0, Test Director7.2, VB, SQL.

Description: Bridgepoint thrives on an ethos of invention. They are innovators and educators who make learning more accessible, valuable, and meaningful for all. Their people are empowering learners to succeed. Headquartered in San Diego, California, Bridgepoint Education was founded in 2004 to raise academic achievement in a fast-evolving industry.

Responsibilities:

  • Conducted requirements gathering sessions and JAD meetings by facilitating a group of Subject Matter Experts to elicit business requirements to support the Product Control team with appropriate accounting and financial reporting requirements along with bookkeeping of trades in the portfolios.
  • Lead the group of various business process experts to extract business process and business requirements to create Current state and Future State work flow diagrams. Created process flows, analyzed and executed Process Re-engineering.
  • Spearhead the business requirement gathering effort by multiple requirements elicitation sessions from local and remote locations using video conferencing and other available services.
  • Created Request for Proposal RFP as per directions from PMO including entire RFP schedule, business requirements, vendor selection process and organizations SDLC process. Reviewed and updated RFP after input from business stakeholders before RFP is floated.
  • Walkthrough of business requirements to technology groups to support the creation of Functional Requirements Specifications and Technical Design Documents.
  • Checked the data flow from the front end to backend using SQL queries.
  • Involved in running SQL database queries in order to validate data in backend.
  • Performed Integration Testing, Functional Testing, Regression Testing, System Testing and User Acceptance Testing UAT .
  • Worked closely with Development team, Business Analysts, Data Quality and Production Support teams.
  • Assisting Project Manager in Request for Proposal stage, Proposal creation stage, Proposal submission stage, Vendor evaluation stage, Contract Stage, Project Planning, Project External Kick off stage, Project Internal Kickoff Stage and SDLC stage.
  • Supporting, assisting and advising Project Director and Program Manager from time to time for Project Management and taking decisions on various aspects of the project like performance metrics and non-functional requirements.
  • Conducted Information Security IS review, Compliance and Post Project Review PPR .
  • Creation of Project Plans and Test Plans. Ensuring timely achievement of Project Test Plans Milestones.
  • Effort Estimation, Tasks Assignments and conducting Weekly Status Reviews of the entire team. Review of Traceability Matrix, Technical Design TSD and Risk Assessments.
  • Expertise in using MS Project, Visio and Web Ex presentations for Project Management activities.
  • Validation of mock screens for the project created by technology stakeholders based on approved Functional Requirements.
  • Validation of Data Model and Technical Specifications for the project with the help of Database Designers and other technology stakeholders based on the business rules and relationships derived from the requirements.
  • Interaction with other Business Analysts in technology team by giving them input and clarifications at every stage of the requirements phase.
  • Conducted weekly status report to senior management and other stakeholders on the progress of the project as Project Management activity.
  • Creating plans for the entire requirements gathering project and track the progress of the project against the established milestones
  • Supporting and reviewing Data modeling activity based on the requirements documents.
  • Conducted manual testing, compared actual and expected results and logged defects using HP Quality Center QC . Used Quality Center QC for organizing Requirements, Test Cases and Defects.
  • Performed testing extensively for integration and unit testing of standalone and distributed GUI-based applications and GUI-less SOA Web Services.
  • Involved in Testing Web Services using SOAP UI, and Web Service Navigator.
  • Developed automated scripts using Quick Test Pro QTP to perform functional and regression testing
  • Implemented agile methodology and attended Scrum meetings.

Confidential

Role: Business Analyst

Environment: MS Visio, Quality Center, MS Office, Visual Studio 2005, Web Services, SQL, Java Script, XML, HTML, Win Runner 7.0, Test Director7.2, VB, SQL.

Description: Insight's broad technical scope and capabilities offer a single-source for diverse IT goals, with a complete portfolio of hardware, software and services.

Responsibilities:

  • Participated in Bug-Review meetings with software developers, QA engineers, managers and suggested enhancements to the existed application from business perspectives, provided solutions to existing bugs.
  • Understood the business logic, User Requirements and test-objectives to develop test plans, test cases, and test case execution using Quality Center.
  • Extensively involved in all the waves to make sure that documented functional requirements are met.
  • Involved in requirement gathering using Rational Requisite Pro which included interviews, brainstorms and meetings with stakeholders and SMEs.
  • Implemented an integrated RUP solution with complete line of traceability for all the artifacts of web development projects.
  • Conducted UAT User Acceptance Testing to make sure that all the user requirements are catered by the application.

Confidential

Role: Business Analyst/ QA

Environment: MS Visio, Quality Center, MS Office, Visual Studio 2005, Web Services, SQL, Java Script, XML, HTML, Win Runner 7.0, Test Director7.2, VB, SQL.

Description: Confidential through its subsidiaries, University of Phoenix, Apollo Global, Carnegie Learning, College for Financial Planning, and Institute for Professional Development, has established itself as a leading provider of higher education programs for working adults by focusing on servicing the needs of the working adult.

Responsibilities:

Confidential

Role: Business Analyst/ QA

Environment:, SQL Server, MS-Project, MS Visio, Win Runner, Windows 2000, HP Quality Center, C , MS Word, MS Excel.

Description: Confidential is a part of Hospital Management System, which deals mainly with automation of pharmacy stock maintenance. This system consist the details of the goods received, goods returned in case of expiry or damage and transfer between the sub-stores and the main store or main store and the vendor.

Responsibilities:

  • Conducted problem opportunity analysis, user interviews, gathered, analyzed and documented business requirements based on the analysis of HIPAA transaction processing workflow model.
  • Reviewed Project Charter Documents, Business Requirement Documents for tagging and tracing to Use-Case Specifications, System Requirements Specification and UI Functional specification documents.
  • Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams using UML and Rational Rose.
  • Analyzed and prioritized key reports for day to day servicing needs.
  • Facilitated and managed JAD meeting sessions with committee of SMEs from various business areas including Payer network, payer path, Tiger.
  • Assisted client in developing content and training materials recommended enhancements and identified new business requirements.
  • Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure that all requirements will be covered in scripts and tested properly.
  • Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application.
  • Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation was in place.

Confidential

Role: QA/Business Analyst

Description: Worked on Vehicle Loan Management System Project. This Project is aimed to computerize the loan system of a bank. The system maintains booking and validating the customers then based on certain conditions the loan amount to be sanctioned is calculated along with EMI Equity monthly installment and tenure. The repayment management module keeps track of customer's repayments through cash, check, card, DD and maintains the reserve and overdue amount paid by the customer. The Delinquency module monitors the customer's repayment over a period of time and identifies the customer as a regular payer or a defaulter.

Responsibilities:

  • Used Stored Procedures, Packages and Database Triggers extensively.
  • Involved in preliminary and detailed design of modules.
  • Developed modules such as EMI and Delinquency, etc.
  • Involved in database design activities with creation of schema, table etc.
  • Involved in Unit Testing of the modules
  • Enhancement and technical support

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