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Business Analyst/reporting Analyst Resume Profile

New York, NY

EXPERIENCE

  • Operations Management Operations Analysis Project Participation
  • Retail Management Outside Sales Inside Sales Customer Service
  • Account Development Market Research Negotiating Fraud Analysis

EMPLOYMENT HISTORY

Confidential

Business Analyst/Reporting Analyst

  • Work with internal business partners to find efficiencies through data analysis and rootcause
  • analysis. Present findings to Senior Management.
  • Prepare and conduct monthly business reviews with business partners.
  • Create forecasts predicting the incoming volume of work
  • Develop and automate queries of key risk indicators KRI in business units
  • Visualize KRI's in a Tableau dashboard and publish to website

Risk Specialist

Confidential

  • Responsible for ad hoc report requests
  • Responsible for creation and maintenance of database that monitors compromised card events
  • Created queries that created efficiencies for Fraud Prevention and Claims Processing groups
  • Created model that assesses performance of transaction scoring system
  • Created model that assesses fraud rates

Confidential

Operations Analyst

  • Responsible for the publishing of daily, weekly and monthly reports
  • Special ad-hoc reporting analysis of merchant trends, claim trends, and inventory trends
  • Creation and maintenance of databases on Microsoft Access and Service Level Agreements

Network Analyst

Confidential

  • Participated in the project to install the Business Continuation Plan BCP servers to proprietary claim tracking system and to the imaging system
  • Served as liaison between production staff and technical department to resolve any issues
  • experienced by users, escalating when necessary
  • Published SLA between Tech Support and Production Management, and between Tech Support

Confidential

Work Director

  • Backup on key reports to be sent to the Assistant Vice President
  • Backup for to the Work Director in ATM Fraud
  • Technical adviser on Visa View System
  • Backup on all functions within the Media Department

Work Director

Confidential

  • Work with Operations Manager 1 to ensure work within department is completed in accordance
  • to Service Level Agreements SLA with department's internal customers
  • Create and maintain database for department's productivity reports
  • Create and implement processes that will make the department more efficient
  • Document all procedures within the department
  • Research claims presented for any losses that may be attributed to the department
  • Develop and maintain relationships with vendors
  • Leader in the User Acceptance Testing program of web site developed to communicate the
  • status of Correspondent Bank Regulation E claims
  • Participated in a project's successful implementation of an incoming fax server interface with
  • FileNet imaging system
  • Participated on the ongoing project to enhance the Dispute Automated Tracking system
  • Presented value-added solutions to senior managers

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