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Business Analyst Resume

Redmond, WA

Professional Summary :

  • Certified as developer and administrator with Around 10 Years of IT experience that includes 7+ years experience in Salesforce.com CRM Platform.
  • More than 3 years of Project Leadership Experience on CRM Projects involving Sales Force CRM and Siebel. Experience includes Implementation, Upgrades, Support and Maintenance, Requirement Analysis, Design, Configuration.
  • Worked as Project Lead / Tech Lead / Quality Lead / Support Lead / Integration Team Member/ Business Analyst and developer
  • Have worked in different profiles in CRM Projects and have a thorough understanding of task involved in development and implementation which has helped to manage the roll outs/Go lives.
  • Have worked extensively on CRM Applications and its associated entities. As a BA have executed variety of projects that includes Development, Transition, Application Migration and Roll outs.
  • Conducting workshops to understand the business processes
  • Published functional design document.
  • Experience in preparing documents throughout the entire SDLC life cycle.
  • Experience in mapping business requirement to fit to the Target system.
  • Having 3 years of experience as a Data migration lead
  • Designing of test scenarios and assisting testers in test cases.
  • Participated in User workshops, conducting UAT and supported clients in Post Go Live
  • Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, Multi tier, web based, and portals based object oriented enterprise applications.
  • Experience in Integration of Salesforce with in house legacy systems like Oracle, SAP, ERP using Apex Web services WSDL and outbound messaging.
  • Experience in administration, configuration, Implementation, and Support of salesforce CRM, and salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
  • Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
  • Experience in designing of custom objects, custom fields, custom formula fields, validation rules, custom reports, work flows and approval processes for automated alerts, field updates and Email generation according to the application requirements.
  • Experience in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Workflow.
  • Experience in implementing Web to Case, Email to Case to generate cases for Case objects.
  • Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
  • Experience with tools like Account/Contact/Leads Data Importer, Apex Data loader, Force.com Migration and force.com Excel connector.
  • Worked with SOQL, SOSL, Visualforce, APEX, Force.com and Web services API.
  • Strong Knowledge in Salesforce Customization, Data Validation, Sales, Marketing, Customer Service and Support Administration.
  • Expert in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
  • Proficient in analyzing business requirements, Entity Relationship diagram (ERD) and implementing them to Salesforce objects, master detail relationships, lookup relationships.
  • Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical, presentation and inter personal skills.
  • Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.

Technical Skills:

Salesforce Technologies

Workflow & Approvals, Reports, Dashboards, Custom Objects.

Salesforce Tools and Integration Tools

Force.com Eclipse IDE Plug in, Force.com Explorer, Apex Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

Programming languages

Java, APEX.

Web Technologies

HTML

Operating Systems

MS DOS, Microsoft Windows 98/2000/XP/Vista/7, Linux Redhat /Ubuntu /CentOS, Mac OSX.

Database

Oracle, MySQL, SQL Server 2000/2005, MS Access 2003.

Professional Experience

Client:

ConfidentialRole: Admin / Location :

Redmond, WA

Description: As a Business analyst I am majorly involved in Setting up the test scenarios for user testing and also focus on production migration in parallel with user training , chalking out the challenges posed by the client requirement and guided my technical team with the utilities/features facilitated by the Sales Force Application.

Responsibilities:

  • Created Custom Objects and fields for transactional and contractual information.
  • Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, Entity Relationship data model, validation rules, Approval Processes and Auto Response Rules for automating business logic.
  • Worked with standard Salesforce.com objects like Accounts, Contacts, Leads and Opportunities.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Implemented Case Management Automation to track and solve Customer& rsquo s Issues.
  • Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual Force pages as user interface.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Used field level security along with page layouts to manage access to certain fields.
  • Implemented Web services API using REST architecture.
  • Supported the data integration activities for migrating and synchronizing data using Informatica On Demand with its ERP Created custom Dashboards for manager& rsquo s home page and gave accessibility to dashboards for authorized people.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Worked on Unit testing, for the customizations and developments done during the project.
  • Provided the training to the internal business users to use the application and develop their own custom reports.
  • Detailing the Data Mappings.
  • Monitoring the Data Loads.
  • Carrying UAT Testing.
  • Understanding the client processes and the pain areas.
  • Application demonstrations for usability and capabilities
  • Design and Invoking the Workflows to automate the Business Process.
  • Created entity relationships according to the requirement.
  • Develop reports, dashboards, and processes to continuously monitor data quality and integrity and assist users with report design and management.
  • Done an integration with Snap logic system as per the business requirement
  • Have worked on complex SQL queries using workbench to extract the data and also to do the sanitary testing
  • Have worked on HTML & XML to develop visual pages as per the business
  • Have understanding on SF Data model to create Relationships between the Custom Objects and Standard objects
  • Worked on Eclipse IDE to transfer metadata, reports from one instance to another instance
  • Used SOAP based web service & API& rsquo s for integration
  • Experience in supporting tools like Remedy, JIIRA and also worked closely with clients to segregate production issues and CR& rsquo s (Change Requests)
  • Interacted with various business user groups to gather the document requirements.
  • Prepared user manual and technical support manual.

Environment: Saleforce.com platform, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, ETL Tool(Informatica On Demand), Email Services, Security Controls, HTML, Reports, Sandbox, Eclipse IDE Plug in, Windows Vista.

Client: Confidential

Role: Administrator Location : San Bruno, CA

As a Business analyst I am majorly involved in chalking out the challenges posed by the client requirement and guided my technical team with the utilities/features facilitated by the Sales Force Application.

Responsibilities:

  • Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
  • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Visualforce, force.com API, and Web Services.
  • Understanding the client processes and the pain areas.
  • Proposing and reviewing the solution with the client
  • Detailing the required scenarios to the Tech team
  • Application demonstrations for usability and capabilities
  • Created entity relationships according to the requirement.
  • Assist users with report design and management.
  • Analyze and support Developers to Code Apex triggers to meet the Customer Requirements
  • Done an integration with Snap logic system as per the business requirement
  • Have worked on complex SQL queries using workbench to extract the data and also to do the sanitary testing
  • Have worked on HTML & XML to develop visual pages as per the business
  • Have understanding on SF Data model to create Relationships between the Custom Objects and Standard objects
  • Worked on Eclipse IDE to transfer metadata, reports from one instance to another instance
  • Used SOAP based web service & API& rsquo s for integration
  • Experience in supporting tools like Remedy, JIIRA and also worked closely with clients to segregate production issues and CR& rsquo s (Change Requests)
  • Developed Visualforce Pages to customize the view and functionality of the page that were required by the Organization.
  • Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Created Custom Objects and defined lookup and master detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Created user Roles and Profiles and given them Security controls and shared settings.
  • Customized tab worked with various standard objects like Reports, Dashboards, Campaigns, Cases and Solutions.
  • Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
  • Developed workflow rules for various tasks and Email alerts as per the requirement.
  • Developed Approval process for the application by implementing custom formulas in different stages of approval.
  • Implemented Case Management Automation to track and solve Customer& rsquo s Issues.
  • Implemented Email to Case, Web to Case to enter generated cases to Case Object.
  • Provided the training to the internal business users to use the application and develop their own custom report.
  • Prepared user manual and technical support manual.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages & Component ), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Sandbox, Eclipse IDE Plug in, Windows XP.

Client: Confidential

Role: Admin. Location : Cleveland, OH

Description: Eaton company is a leading provider of electrical components and systems for power quality, distribution and control hydraulics components, systems and services for industrial and mobile equipment aerospace fuel, hydraulic and pneumatic systems for commercial and military use and truck and automotive drive train and power train systems for performance, fuel economy and safety

Responsibilities:

  • Performed the roles of Salesforce.com Administrator and Business Analyst in the organization.
  • Interviewed the end users, obtained requirements thereby designed, implemented, unit tested, maintained, and troubleshoot the application.
  • Created custom objects, tabs, fields, page layout as per business requirements.
  • Worked with field & page layout customization for the standard objects like Account, contact and Leads.
  • Used Sales Force Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow.
  • Developed triggers, VisualForce pages/controllers, workflows, validation rules and formulas.
  • Involved in developing automated e mail service.
  • Implemented SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.
  • Utilized Sales force& rsquo s WSDL to integrate Salesforce with applications.
  • Created Profiles and Roles and performed security and sharing settings to them.
  • Developed new Reports & Dashboards.
  • Involved in administration setup in configuring communication templates, data management and e mail administration within the organization.

Environment: SFDC APEX API, Java script, XML, SOQL, Force.com Eclipse IDE, Apex Explorer, Workflow and Approvals, Apex date loader, Email services, Security controls, Visual force, HTML, Sandbox, SOQL, SOSL and Windows XP.

Company: Confidential

Role: Administrator, Location : Dallas, TX

At Balfour Beatty Construction, we are committed to acting as a relentless ally to each and every one of our clients, partners, and employees, through enabling the creation of integrated, high performance teams that operate in true partnership to put the needs of our projects first.

Responsibilities:

  • Worked on standard salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Dashboards and Reports.
  • Performed the roles of Salesforce.com Administrator in the organization.
  • Integrated product details between SFDC CRM with client& rsquo s Order Management application using Apex Web Services.
  • Created workflow rules and defined related tasks, validation rules, Auto Response Rules, Approval process, email alerts and templates, and field updates.
  • Responsible for creation of users, roles, profiles and customization of reports and dashboards as per the client requirement.
  • Defined lookup and master detail relationships on the objects.
  • Implemented new enhancements, including creation of custom objects, custom fields, custom tabs.
  • Implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies.
  • Defined object and field level security.
  • Customized page layouts for Campaigns, Leads, Opportunity, Contacts, Cases and Accounts depending upon user roles, and groups.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug in, Jira, Windows XP.

Company: Confidential

Role: Sales force Administrator Location : Bangalore, India

RESMED UK Vision is to replace the existing custom built RealSleep database system and to remove the Point of sale app, patient database and UK Local instance database and integrate the entire data and come up with a single point of contact with the ORACLE EBS which will be integrated with SFDC. The end goal would be to have Salesforce as a single unified CRM solution for RESMED UK.

Responsibilities:

  • Salesforce Administration and Dashboard Development
  • Created Unique Dashboards for Sales Executives when needed
  • Oversaw Pipeline process for Sales team.
  • Generated custom reports highlighting KPI& rsquo s for Sales managers.
  • Create and Present Internal Presentations to Executive teams of various business units that are adopting SFDC.
  • Provide Communication and Training on Reporting and Dashboards objects within the tool.
  • Create and Submit SFDC End User stories for UI and Reporting enhancements.
  • Involved in Unit testing, integration, bug fixing, and acceptance testing with test cases.

Environment: Java, JSP, Struts, EJB and DB2.

Company: Confidential

Role: Siebel Developer. Location :Bangalore, India

  • Developed CRMOD Sales solution to meet the business requirement.
  • Involved in guiding and mentoring Siebel EAI development team in application configuration and defining data integration requirements and mapping. Created workflow process to send and receive messages using EAI HTTP Transport Business Service.
  • Developed Integration Objects and Workflow processes in order to achieve the Outbound and Inbound XML interface scenarios, was part of the configuration team for Phase 1 & II
  • Developed XML messages and Integration Objects based on XSDs provided by different vendors for implementing integration processes between custom vendor interfaces and Siebel Application.
  • Creating master detail relationship between business components by using Join / Links.
  • Participated in knowledge transfer, and offshore work transfer efforts.
  • Designed Workflow Processes for Inserting and Updating fields in Business Components based on the Field Values specified from existing XML Format.
  • Designed and Configured Applications, Screens, View and Applets to improve
  • Unit Testing.

Environment: Siebel

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