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Business Analyst Resume

Warren, NJ


  • Over 7 years of experience as a Functional Business Analyst/IVR system analyst in business requirements and functional requirements gathering, analyzing requirements, data analysis, data mapping, business process re-engineering, object-oriented designing, unified modeling language (UML), SDLC methodology (RUP, Agile, SCRUM, Waterfall) and project management in finance and Telecommunication domain.
  • Effectively interacted with CAM and Subject Matter Experts (SME) to gather business requirements across multiple business process areas.
  • Highly Proficient in Requirements Analysis techniques such as User Stories, Use Cases, Prototypes, survey, and Storyboards with a strong ability to facilitate JAD sessions, GAP analysis, ROI analysis, SWOT Analysis, and Impact analysis on existing software.
  • Expert in writing very detailed Functional approach, Use Cases structured Basic scenarios, Alternate Scenario, Exception Scenario, UML Diagram, Process Flow Diagram, Data Flow Diagrams, and Activity Diagram by using MS Visio.
  • Expert in designing User Interfaces call flows and set up business logic to create high fidelity simulations by using IVR tools, Vocab tool, and Activity tool.
  • Expert in creating RTM (Requirement Traceability Matrix) in multiple projects and provide recommendation for meeting gap between BR’s and FR’s.
  • Possess a rooted knowledge of PMBOK, BABOK and ability to implore various negotiating strategies to gather resources for project implementation and in-depth data analysis background and Strong experience in coordinating Joint Application Development (JAD) sessions and interviews to converge towards a design acceptable to the customer and feasible for the developers.
  • Interacted regularly with development team, Front door, database designer, system administrator and the senior management to meet the deadlines of Project milestones.
  • Effective in working with business stakeholders, CAMs, VPs, MDs, Support Managers off-site and on-site, Senior Project Managers, Project Managers, Solution Architects.
  • Worked extensively on Buy-side applications (Private Equity, Currency Hedge Funds, Buy-Side Research, Asset Management), and STP settlement process.
  • Excellent experience in MS Office Suite, MS Project, MS Visio and gathering user requirements and technical documentation.
  • Well-versed in data manipulation and analysis. Write queries and sample/select large data sets from disparate data sources using SQL and other tools.
  • Experienced in working with QA teams and coordinating User Acceptance Testing (UAT), and developed Test Plan, Test cases, tracked results and resolved issues.
Microsoft Office tools (Word, PowerPoint, Access, Excel, Outlook, Project, Visio), Project Management tools (WBS, Gantt charts), Jira Agile (Green hopper 6.2). Microsoft Visio 2013, Rational Suite (Rose, Requisite Pro), Quick Test Pro (QTP, 11.5), HP Application management life cycle (11.0), Microsoft SQL Server (2005, 2008), HP Quality Center (10.0), IVR tools. Share point.

Projects Summary:

Confidential , Warren, NJ
System Analyst /IVR Analyst
Confidential is the largest wireless telecommunications provider in Confidential provided wireless services to 131.9 million subscribers. They manage 5 million calls per day. As a part of IVR system analyst team I was involved with multiple concurrent projects of their yearly ER (Enterprise release) and MR (Maintenance Release), most of which are at different phases of the SDLC.

  • Attended meetings with business sponsors and CAM to understand the business need.
  • Sent XML response request to identify all API calls between system to system
  • Attended project kickoff meetings and created all functional specification approach.
  • Tracked and maintained project plan items to ensure timely completion of tasks by contacting task owners and escalate to business or development leads if necessary.
  • Designed/managed IVR system flows in MS Visio based on business requirements and reviewed approach with internal team and sponsors to ensure business expectations and commitments were met
  • Attended Tri-weekly meetings with management team to review outstanding issues and track business plan items and used Microsoft SharePoint to update and share project documentation and updated all the changes into project portfolio to update activity of the project to front door.
  • Acted as point of contact to assist in issue resolution and determined feasibility of provided business requirements and document IT implementation plan for development and QA teams.
  • Provided support to QA and business teams during system and user acceptance testing phases to ensure functionality of call flow design.
  • Conducted post-project analysis to determine success rate, return on investment, and possible areas of improvement
  • Synchronized meetings with CAM’s through Microsoft Outlook and Responsible for distribution of executive level status reports and Maintain contact and distribution lists. And communicated with team members and business leaders to develop and understand operational metrics.
  • Worked with business sponsors and the legal team to reserved and finalize the verbiage
  • Worked with multi-cultural team to get Spanish translate version of the verbiage and approved the verbiage and analyzed customer behavior and conducted activity path analysis created KPI report to understand customer need and updated DNIS Routing tab
  • Created various call analysis reports, activity path analysis reports based on manger’s need using MS excel, Pivot table and PowerPoint and IVR tools such as Web TC, Activity tools, Vocab tools.
  • Reviewed the functional approach with the internal team and business sponsors to ensure all changes met the business needs and customer expectations.
  • Provided support to QA and business teams during system and user acceptance testing phases to ensure functionality of call flow design.
Environment: IVR Tools, Vocab Tools, Activity tools, MS Visio, MS excel, PowerPoint, HP ALM (11.0), SharePoint, Java scripts, Peri, Microsoft project management., Oracle SQL, Teradata, MS TSQL.

Projects Summary:

Confidential , Princeton, NJ
Business Analyst
Confidential is the world’s largest asset management company and a premier provider of global investment management, risk management and advisory services. The Institutional Web Site project aim was to combine all of their Institutional Sites onto a single platform and provide a consistent overall web experience for client users, third party consultants and record keepers.
  • Conducted JAD, brain storming sessions, One-on-One sessions, and web conferences with SMEs and stake holders to gather requirements.
  • Wrote and maintained Business Requirements Documents (BRD) and functional Requirements Documents (FRD) for delivering the highest quality website.
  • Designs, implements and maintains the application-specific blueprints, life-cycle plans, and roadmaps.
  • Followed and applied agile methodology in defining problem, gathering requirements, business modeling and communicating with the technical team for development of the system and used JIRA to enter all user stories as product backlog items.
  • Interacted with SMEs to enhance understanding of the Asset management, portfolio management and risk management.
  • Performed current state analysis and created Business Process Design Document (Business Process Model) to document “as is” business process and “to be” business process
  • Created Use Case Diagrams, Activity Diagrams and UI prototypes.
  • Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications.
  • Facilitated Scrum planning meetings to coordinate between product team, development team and QA team and managing schedules while working with multiple teams.
  • Managed prioritized stories for the sprint project and maintained backlog items.
  • Conducted demo sessions with management before product release.
  • Created Ticket for developer and QA to fix and test the bug based on priority.
  • Developed and execute test scripts, and coordinated in different phases of Test effort like Smoke/Sanity Testing, Functional Testing, GUI, Regression Testing and UAT with the QA team.
Environment: Jira (Green Hopper 6.2), Microsoft Office, Microsoft Visio (2012), Windows XP, Sybase, SQL server, TSQL, Java, html, Blackrock’s own proprietary tools, HP Quick Test Professional (QTP, 11.5).

Confidential, Polaris Pkwy, OH
Business Analyst
Confidential is a leading global financial services firm in investment banking, financial services for consumers, commercial banking, and asset management. The primary objectives of this project was to Implement a document management system to replace their paper based systems in order to improve the efficiency of various processes to get a solid workflow engine to share and secure information with their Portfolio Management system (PMS) and Client Relationship Management (CRM) system.
  • Directly interacted with the users to determine the requirements and prepared User Requirements Document (URD) and Functional Requirements Document (FRD).
  • Developed a Traceability Matrix to keep track of the Requirements, Use Cases and Test Cases and Created and maintained data mapping documents.
  • Performed extensive Gap analysis to determine the risks and assisted the PM in budget and resource planning.
  • Utilized RUP methodology to create Process Flow, Use Case Diagrams and Interaction Diagrams
  • Assisted the development team with design and development of the application, provided usability metrics collected from user surveys.
  • Facilitated the weekly meetings with the review teams to continuously improve the QA process for the application development.
  • Used power point presentations for conduction walkthroughs with the stakeholders.
  • Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.
  • Resolved bugs with developers and wrote the software development plan and held meetings with the developers and forwarded Information and documents to them.
  • Acted as liaison between the senior management and different teams with effective presentations to achieve best results and Reported status to project management and project owners on a weekly and monthly basis.
  • Managed all phases of the software testing process, including planning tests, writing test cases, executing tests and tracking defects using Quality Center.
  • Documented best practices in the project for reusability.
  • Reviewed Test Plan and Test Cases to ensure that they met the requirements.
Environment: Microsoft Office suites (Word, PowerPoint, Access, Excel, Outlook, Project, Visio), UML (2.5), Rational Requisite Pro (7.1), Rational Rose (8.0), Microsoft Visio 2010, HP Quick Test Professional (v11.5 &11.52), SQL server, TSQL.

Confidential, Flemington, NJ
Business Data Analyst
Confidential is one of the largest independent brokerage firms in the Confidential. The firm offers technology, training, infrastructure, and research, as well as stocks, bonds, mutual funds, annuities, insurance, and other investment products and services. The project objective was to expand and enhance current system to accommodate Global Trade Repository to identify trades from all Order Management Systems to generate daily trade report based on all recent trade data to use enterprise wide within the Organization.
  • Interacting with the SMEs and stakeholders to get a better understanding of client business processes and gather business requirements.
  • Conducted walkthroughs with the different department heads to have a deeper understanding of the requirements.
  • Interact with Technical team and create Functional Specifications from the Business Requirement. Whole application was developed using agile methodology.
  • Created both high level use cases and detailed use case specifications to explain the system’s interaction with the users and constantly helped development team in understanding the trading process when the trade is initiated by equity trader.
  • Developed Use Case Diagrams and created the data mapping document
  • Wrote SQL statements to extract data from the tables and conducted data mapping.
  • Created ad-hoc report such as, position by country report, net performance report, project status report and Work with the architects to arrive at the right logical data modelling.
  • Assisted Portfolio Manager in Equities, Fixed Income Securities, mutual fund, hedge fund and asset backed securities.
  • Involved in analysis of various types of risks (Credit Risk, Market Risk) which impact the portfolio management and assisted users with requests for ad-hoc reporting and data analysis.
  • Analyzed system requirements, developed detailed Test plan, Test cases, Test scripts for testing the functionality, and security testing.
  • Performed risk analysis of the requirements to identify the key business risk areas for the project and prioritized the application development and testing.
  • Managed prioritized stories for the sprint project and maintained backlog items.
  • Participated in daily SCRUM work meeting /stand-up meeting and weekly Sprint project progress meetings
  • Performed current state analysis and created Business Process Design Document (Business Process Model) to document “as is” business process and “to be” business process.
  • Participated and contributed in Daily Scrum, Sprint meeting and sprint review meetings.
  • Involved in development of test plans and test case.
  • Developed and executed manual, automated functional, GUI, Regression, UAT test cases using QTP.
Environment: Agile/Scrum (Green Hopper 6.0), Windows, MS project, MS Visio 2009, Microsoft office tool, HP Quick Test Professional (11.0), SQL server 2008 , ETL tool (SSRS),
Confidential, New York, NY
Business Analyst
Confidential Asset Management provides its services to investment companies. The firm manages separate client-focused portfolios. It manages equity, fixed income, and balanced mutual funds and manages hedge funds for its clients. Trade Notification System is an integral part of Order management system. The Project was to implement a Trade Notification system between the equity traders to navigate all trade activity such as Negative cash, Oversell, Dup-contra, minimum piece and reduce trading cost through avoid over buying.
  • Conducted interviews with the “Traders” by preparing questionnaire regarding property & casualty and getting the feedback.
  • Analyzed and translated business requirements into system specifications utilizing UML and RUP methodology.
  • Constantly helped development team in understanding the trading process when the trade is initiated by different user.
  • Prepared a traceability matrix for tracking the requirement to software requirement specifications and test cases
  • Accumulated other trader’s requirements from various end through surveys, interviews and JAD sessions and translated them into system requirements.
  • Conducted iterations and communicated results and milestone achievements to the stakeholders while keeping the developers closely updated on all documented refinements.
  • Suggested measures and recommendations to improve the current application performance.
  • Updated and modified progress and resources allocation in MS project for the team.
  • Created and executed manual test cases and evaluated their results
  • Submitted issues and defects and assigned them to developers
  • Conducted UAT for the users and also Quality Assurance Testing
  • Provided the development team with portfolio re-balancing requirements, calculations and assisted the Testing team
  • Reported progress and maintained project documents, conducted walk-throughs and meetings
  • Facilitated user acceptance testing and test strategies with developers and testers.
  • Involved in development of test plans and test case and conducted UAT tasting.
Environment: MS Office tools, IBM Rational Suite (Rational Requisite Pro, Rational Rose), Microsoft SQL Server 2008, HP quality center (v8.2 & v9.0), Mercury win runner, MS Project 2000, MS Visio 2008,

Confidential, Dhaka, Bangladesh
Credit Risk Analyst / Consultant
Confidential is one of the largest banking and financial services organizations in the world. Confidential offers a comprehensive range of financial services such as commercial banking, consumer banking, corporate banking, payments and cash management. Credit Risk Analysis project objective was to engage and analyze risks associated with various Banking Asset Products as Auto Loans, Home Loans, Student Loans and personal loans.
  • Involved analyzing various banking asset management products such as auto loans, home loans, Student loan and recommend approval or denial decisions.
  • Promoted a full range of personal banking products and services and maintained strong customer relationships.
  • Assessed the credit information of the customer to determine the degree of risk involved in extending credit or lending money to customer and commercial applicants.
  • Reviewed the credit applications and made recommendations based on the customer’s credit worthiness
  • Conducted SWOT analysis to define credit risk.
  • Prepared and maintained the worksheets of the loan applications and disbursed
  • Ensured completion and processing of all necessary documentation by support staff.
  • Escalated the applications which required Manager Review
  • Followed-up with customers to ensure a high level of customer satisfaction was maintained and lead a team and mentored them to achieve best performance as a team.
Environment: Microsoft Office suites (Word, PowerPoint, Access, Excel, Outlook, Project, Visio), Microsoft SQL server 2005,

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