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Onsite Account Delivery Manager Resume

Norwalk, CT


  • Results driven & assertive professional with 9+ years of experience as a Business/ PMO Analyst, providing support in the areas of project coordination, data analysis, metrics reporting and perform complex multiple tasks while insuring seamless support of the overall project timeline
  • Extensive Business Analysis experience in all phases of Software Development Life Cycle including requirements gathering, analysis, design, implementation, system testing and deployment
  • Well experienced in all aspects of Project Management including setting up milestones for major activities and flagging of time for interdepartmental deliverables and the quality of their output. Excel in developing Project Plans and schedules that meets client and management requirements. A team player who can work effectively with all levels of management, with clients and vendors
  • Expertise in requirements gathering through direct user interviews, workshops, secondary market research, database analysis etc. Experienced in facilitating JAD sessions with business users and development teams to drive out detailed business requirements
  • Skilled in writing business requirement documents, use cases and functional requirement documents
  • Experienced in mapping data elements for information exchange between systems
  • Experienced in gap analysis and impact analysis of software systems and applications
  • Experienced in performing Data analysis using SQL queries in platforms such as Teradata, Oracle, SQL Server, Business Objects
  • Familiarity with treasury platforms, sub ledger systems, system feed capabilities, system interdependencies & close process abilities
  • Accomplished researcher and quick learner with strong organization skills and strict attention to details. Results oriented, customer and quality focused
  • Strong experience in Business Interaction and all the phases of SDLC while working in both Agile as well as Waterfall methodologies
  • Extensive experience in data cleansing and analysis, using pivot tables, formulas (v-lookup and others), data validation, conditional formatting, macros and graph and chart manipulation
  • Experience in conducting Objective evaluations, reviews, audits compliance to processes, work products and services delivered to the client against the applicable SDLC process descriptions and standards

Work Experience:

Client: Confidential

Role: Onsite Account Delivery Manager

  • Manage 20 offshore and onsite resources for the engagement.
  • Assists in the direction, development and implementation of goals, objectives, policies, procedures, work standards and best practices
  • Compile weekly service delivery implementation metrics using Excel workbooks and proprietary databases. Produce metric decks for review by Executives
  • Undertake Utilization and Capacity Assessments and leverages results for improvements
  • Provides Quality and Risk assessments for the engagement. Extensive Excel work using pivot tables and complex formulas to manipulate large data structures and develop best practices for content analysis and reporting
  • Create and support financial budgets, forecasts, earned value and invoicing for account

Client: Confidential, Norwalk, CT

Project: Integrated Risk Information System Sustainability

Role: Sr. Business Analyst

Confidential is primary system for collecting, managing, aggregating and utilizing risk data in Confidential . This project aims to stabilize and improve Confidential system performance

  • Create Business Requirement Documents (BRD), Functional Specification document, Requirement Traceability Matrix, UAT test plan, Use Cases and test results documentation
  • Review and update process maps and SOPs
  • System testing and data analysis in EDW during the build phase
  • Performed data analysis on various GE business unit data using complex SQL queries and documented the results for project requirements
  • Defect tracking and requirement tractability using ALM tool throughout the SDLC
  • Data analysis using SQL queries in Teradata, Oracle, SQL Server, Business Objects platform
  • Work proactively with Stake holders, Business Users, Subject Matter Experts, System Architects, Development & Testing team to resolve issues and accomplish project milestones in a timely and efficient manner

Environment: Confidential Web Application, Teradata, EDW, ALM Defect Tracking, Business Objects, Oracle, SQL Server

Client: Confidential, Stamford, CT

Program: Finance Regulatory Framework Program

  • GECC LCD Close Project
  • Debt and Derivatives Project
  • Oracle GL Migration (TLM) Project

Role: Sr. Business Analyst & PMO

Multi- project program - scope of this program is to Build, enhance and implement sustainable operational, finance, compliance & risk processes that enable robust Finance Policy, Process and Controls Assessment and ability to meet FRB reporting requirements

  • Created, maintained the Project Plans and Schedules, communicated progress while keeping the stakeholders informed about the status regularly
  • Created Business Requirement Documents (BRD), Functional Specification documents, Requirement, Traceability Matrix, requirements management plan, UAT test plan, Use Cases
  • Conducted impact analysis across entire sub ledgers in GE treasury in order to close the books on Last Calendar Day and also for the conversion of GAP rates to MOR rates
  • Conducted JAD sessions for analytical requirements gathering
  • Conducted gap analysis for data elements not present in Enterprise Data Warehouse
  • Worked on system testing during the build, stabilization and bug-fix phases
  • Conducted defect tracking using HP Quality center tool
  • Coordinated requirement workshops among all project stakeholders to verify and validate the business requirements
  • Involved in understanding of existing business processes and existing systems. Designed Current / Target State process flow leveraging information captured in client working sessions
  • Participated in project planning sessions for Treasury Oracle GL Migration Track 1 and Track 2 (TLM)
  • Effectively led Project BA team, assigned and tracked team progress and reported status to Program Manager
  • Conducted requirement walkthroughs with developers and QA team to help them understand the requirements and proactively identified feasibility issues
  • Worked with QA team to write and execute Test plans, Test Cases for unit / integration / regression / system and performance testing involving several custom interfaces
  • Developed reporting inventory consolidating old reports and adding enhancements requested by the stakeholders

Environment: HP Quality Center, Word, Excel, PowerPoint, Visio, EDW, SQL, SharePoint

Project 2: Treasury Controllership PMO

Role: Program Portfolio and Methodology Specialist

  • Managed a portfolio of around 48 active projects and 30 Project/ Program Managers across Stamford, Michigan, Gurgaon and Dublin location of Treasury IT, coordinate in resolving Program and Project releases process related issues. Review and work with PMs on project plans, charters, PMO, ARB and CAB steps to ensure they met all Treasury IT process requirements
  • Worked closely with LOBs and provide PMO Support to 5 priorities out of top 15 priorities for Treasury IT in YR 2013 to manage cross program and cross portfolio dependencies
  • Managed day to day Project Management activities through Project Server, Project Professional and SharePoint

Client: Confidential, Stamford, CT

Project: Application and Development PMO

Role: PMO Specialist

  • Worked closely with ITPMO to design Standard Project Templates, documents and reports to support execution of key operational processes, build project portfolio governance processes in the organization and standardizing SDLC processes across the organization
  • Provided Business intelligence reporting and tool support. Recommended and coordinated implementation of workflow solutions and drive ITG Tool based reporting to meet audit compliance and process simplification needs

Project Management Lead (APAC region) with Confidential

  • Project Management Coaching/Guidance: Provided Project and Program Management coaching and guidance for APAC region’s PMs, Program Managers and RDE/CDEs
  • Project Management Training: Provided training on the Sabre Airline Solutions PM practices
  • Project Assessments: Health checks to ensure that Project Managers understand and are applying the Project Management minimum standards established for AS Services
  • Management-level PM Reports: Produced reports that provide an overall status of the delivery projects in Airline Solutions
  • Assisted the global team in the rollout of the Implementation and Support Lifecycle in APAC region

Consultant, Project Management Office with Confidential

Project 1: Global Market Investment Service (GMIS) Pac Rim PMO

  • Interacted and improved engagement and involvement with various GMI Application Managers in US, EMEA and PacRim region in support of initiatives and reporting for GMIS PacRim PMO and process implementation and roll-out
  • Generated PacRim Application Stability & Operating Reports, review the issues with Application Managers, follow up the action owners, close the issue and regularly update the Senior Management
  • Supported PacRim Production Services to implement Group Level Initiatives like Production Support Statistics and Service Incident Trends
  • Acted as Administrator for JIRA (Issue tracking and Project Management System) for various projects across PacRim to track, report and audit software bugs and help-desk tickets for project tasks and change requests

Project 2: Confidential PMO

  • Responsible for working with Senior Management to develop, evolve and execute Strategic Initiatives, impacting the MLITS organization within various functions of Global Equity Markets and Services Technology Group
  • Project Tracking & Monitoring, Managing scope, cost, effort & schedule. Participation & conducting Project Reviews (Senior Mgmt Reviews etc), showcasing project strengths and improvements, resource utilization, business facilitation, issue resolution, risk identification and resolution, sorting out issues between various business vertical heads
  • Assisted the project managers in identifying, mitigating and keep the ‘No Compliances (NC’s) below threshold level thereby ensuring strict quality and deliverables
  • Created an innovative branding campaign by designing newsletter and received ‘Appreciation’ as a ‘lead-off’ candidate for Innovation

Senior Associate- Management Support, Global PMO with Confidential

  • Responsible to create IT performance Scorecard, a balanced score card that is used to control performance from the different perspectives of the services provided to the client
  • Conducted Global Work Order Approval calls, assist Project Managers in producing and revising project deliverables, work plans, statements of work, acceptance documentation and tracking clients sign-off
  • Work Management: Project forecasts, Time/Expense reports, Performing data queries and analysis using WSM (World Sourcing Manager) tool, to support internal or external project needs, Maintaining the project library and repository
  • Client facing activities: engagement kick-offs, project reviews, other necessary internal and external meetings and preparing necessary status reports to ensure project tasks are being completed in a timely fashion

Executive Business Analyst with Patni, for Confidential

  • Documented workflows and results of business analysis and obtain sign-off from client on specifications
  • Assisted client personnel in developing content or other materials and recommending enhancements
  • Provided analytical support for business activities, with a view to maximizing the efficiency of business processes that will deliver upon defined critical success factors.
  • Used Excel pivot tables to manipulate large amounts of data in order to perform data analysis, position involved extensive routine operational reporting, hoc reporting, and data manipulation to produce routine metrics and dashboards for management. Responsible for the development and preparation of a broad range of reports and complex analysis focused on program performance and project deliverables

Financial Business Analyst with Confidential

  • Developed new tools using Ms Excel, Ms Access and Business objects to refine and automate financial reports that measured revenue growth, lost opportunity cost, Billed revenue distribution / on target earning distribution, Monthly sales Commission etc.
  • Proactively developed, implemented and generated all reports for Mobile Maintenance Services and acted as single point of contact for generation of Reporting requirements
  • Identified business growth opportunities across U.S based on various key indicators like Traffic Analysis, Customer Base, Industry Trends and Market Growth Trends, Competitor Analysis and proposed a complete business pla

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