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Business Analyst Resume

Miamisburg, OH

SUMMARY:

  • Business Analysis/Project Management Consultant with strong background in business process improvement and data analytics
  • Training and Development expert with experience in learning and performance management
  • Excellent analytical skills for understanding the business requirements, business rules and processes, and detailed design of systems and applications as well as the operations and needs of the business organization
  • Expertise in conducting feasibility studies, requirements gathering, analyzing business processes, documentation and conducting JAD sessions
  • Experience in cross - functional and cross-departmental projects with high complexity and cross-system impacts
  • Experience in working with employees at all levels in the education and private sectors, including manufacturing, health care, banking and financial services, retail and government

TECHNICAL EXPERTISE

Tools: Microsoft Word, Excel, PowerPoint, Access, Outlook, FrontPage, Publisher, Microsoft Visio, Microsoft Project,

SQL Server: Management Studio

Adobe: Dreamweaver, Flash, InDesign, PhotoShop, Acrobat, Illustrator, Captivate, Robohelp, Articulate Open Mind, Full Shot, Crystal Reports, Oracle Forms and Reports, Visual Studio, Oracle Business Intelligence (OBIEE) Analytics, Erwin, TOAD, HP Quality Center, SOAP UI and web services, JIRA, Eclipse, SharePoint

Databases: MS Access, SQL, Oracle, Teradata, Data Modeling

Languages: HTML, XML, JavaScript, Java, VB 6.0, Visual Basic for Applications, COBOL, DHTML

Methodologies: RUP, SDLC, Agile

Business Analyst Skills: Defect Tracking, Design Documentation, Functional Requirements, Business Requirements, Interviewing, Measurable Goals, Negotiation, Problem Solving, Process Engineering, Process Mapping, Requirement Workshops/JAD sessions, ROI, Software Requirements Specification, Technical Documentation, UML, Use Case Development, Change Management, Project Management

Business Intelligence: Analytics for asset management, sales and marketing, revenue analysis, and benchmarking data, ROI Analysis

EXPERIENCE

Confidential, Miamisburg, OH

Business Analyst

Responsibilities:

  • Establish relationships with business partners in order to provide solutions

  • Create workflow diagrams, requirements documentation, and perform system data mapping

Confidential

Project Consultant

Responsibilities:

  • Facilitated onboard training for newly-hired technical analysts

  • Curriculum included software development life cycle, agile methodologies, working with virtual teams in a global organization, problem solving, Java programming, SQL, presentation skills, team dynamics, system infrastructure, and professional skills
  • Provided guidance during analysts’ final projects, which were projects on JPMC Book of Work, utilizing Agile methodology

Confidential

Business Analyst

Responsibilities:

  • Created requirements documentation for Worker’s Compensation system

  • Assisted in system testing and reporting of system defects

Confidential, Oxford, OH

Business Analyst

Responsibilities:

  • Established relationships with business partners in order to gather requirements and identify needs of business

  • Developed and wrote requirements and user stories to document client needs
  • Worked with Business Intelligence technical team to implement solutions using Agile methodology
  • Utilized Oracle Business Intelligence Enterprise Edition to create analytical analyses from data warehouse
  • Projects included building solutions for Human Resources and Office of Enrollment Management

Confidential, Cincinnati, OH

Sr. Business Analyst

Responsibilities:

  • Wrote user stories and created functional specification documents

  • Participated in sprint planning and retrospective sessions and user demos
  • Created data integration specification documents for XML data transfer through web services
  • Created and executed test cases and test scripts
  • Conducted integration testing with SAP team members

Standard Register, Dayton, OH

Business Analyst

  • Established relationships with business partners in order to provide solutions

  • Analyzed and created business workflow diagrams and develop use cases
  • Developed and wrote business requirements, functional requirements, and integration specifications for the design and implementation of business solutions, leveraging Rational Unified Process tools
  • Developed and tracked project status utilizing Microsoft Project; Communicate project status and issues with team leader
  • Projects included:
  • Automating and enhancing processes for calculating freight and shipping charges
  • Enhancing user capability to manipulate images in digital asset library used in print-on-demand documents
  • Modified processes used to calculate sales commission and sales credit to align with revenue realization
  • Worked with pricing department to develop a sales quote tool

Confidential, Minneapolis, MN

Product Advisor/Business Analyst

Responsibilities:

  • Designed the initial release of the B2B edition of Lumens, Augusoft’s SaaS LMS/Data Management software

  • Gathered software requirements, designed process flow, and created program specifications using Use Case Methodology
  • Designed and validated test cases
  • Provided consultative services for training, implementation, and project management for customers who purchased Lumens software and for staff members of Confidential .
  • Held meetings and delivered online webinars using GoToMeeting
  • Assisted Product Manager in the design of Lumens Workforce edition (product for program and financial aid management)
  • Assisted sales and marketing staff—conducted product demonstrations for potential customers; researched Augusoft’s customer base through SalesForce.com

Confidential, Cincinnati, OH

Access Developer/Data Analyst

Responsibilities:

  • Worked with Vice President/Operational Analytics and other staff members in Financial Planning and Analysis to develop and maintain database applications that are used to monitor the company’s performance and budgets and generate performance reports for over a dozen lines of business

  • Automated applications using Visual Basic for Applications and SQL
  • Integrated data into the database from PeopleSoft, Excel, and Hyperion
  • Developed new reports and Excel pivot tables as needed

Confidential, Cincinnati, Ohio

Training & Business Consultant/Program Coordinator

Responsibilities:

  • Performed gap analysis of employees’ skills and job requirements before training and worked with client businesses after completion of training to evaluate and measure learning outcomes

  • Developed and delivered customized training programs for business and industry. Provided instructor-led training for IT certification programs, numerous desktop software applications and soft skills, including customer service.
  • Instructional design and development of new programs. Developed blended-learning programs that led to improved pass-rates on industry certification exams.
  • Developed customized training materials and training guides
  • Assessed program offerings for advancement, enhancement and expansion
  • Responsibility for program budget; sales and marketing of program and services; recruiting students for IT certification programs
  • Responsibility for hiring, evaluating, and coaching trainers. Conducted Train-the-Trainer events.
  • Database administration and server maintenance for two classrooms used for computer training (Oracle and SQL servers)
  • Instructed classes in Oracle (Data Modeling, Oracle SQL, and Database Fundamentals) and Java Programming through Oracle Workforce Development Program. Program was an Oracle Education Partner in conjunction with Oracle University (Oracle’s commercial training operation). Utilized Crystal Reports for reporting from Oracle server.
  • Served as Project Manager for the implementation and development of the web-based LMS system for online student registration and data management used by the Adult Workforce Division

Responsibilities:

  • Worked with all staff to gather requirements

  • Led the implementation of the new system; Provided training to users
  • Developed accounting processes to reconcile daily transactions, track financial aid awards, and integrate financial data to district financial/accounting system
  • Analyzed system data to improve sales/ marketing efforts, student retention, program effectiveness and measure student performance
  • Through the implementation of this system, new business processes were put in place that increased staff efficiency and enabled customers to complete their own course registrations in a 24/7 timeframe

Oracle

Responsibilities:

  • Worked as an Adjunct staff member with Oracle Internet Academy staff members

  • Mapped Internet Academy curriculum to state and national standards
  • Mentored and assisted teachers in the UK and Florida with delivery of Oracle Academy curriculum and Java programming

Project Consultant/Project Management

Responsibilities:

  • Provided consultative project management services to convert manual operations to computerized system for a retail establishment

  • Designed and implemented enterprise database for inventory control, pricing, CRM, and sales
  • Set up network using touch-screen technology for the point-of-sale system for daily transactions
  • Integrated Point of Sale system with accounting system for Accounts Receivable, Accounts Payable, and Payroll
  • Provided consultative project management services for a company that provides management consulting services to medical practices
  • Worked with all staff members within the document management department to lead the conversion of the department to a new system and business processes
  • Recommended hardware and software purchases
  • Customized software applications utilizing programming code
  • Provided training for end users

Management

Responsibilities:

  • Management, systems analysis and design, and development of proprietary in-house computer system

  • Daily supervision of computer operations and system users
  • Hiring, training, and evaluation of IT staff members

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