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Sr. Business Analyst Resume

Louisville, KY


  • Around 7 years of experience as a Business Analyst with solid understanding of Business Requirement elicitation techniques, and experience in multiple domains such as Health Care, Insurance, Telecommunications and retail sector.
  • Extensive experience as a Business System Analyst for Business Analysis with hands-on project management skills in User Requirement Gathering and Transforming Business Requirements into Software Requirement Specification (SRS) using MS Office Suite, Rational Rose Suite and proficient in Project Management responsible for the Software Development Plan.
  • Sound Proficiency in analyzing and Creating Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data Flow Diagrams, Business Flow Diagrams and Sequence diagrams using MS Visio and Rational Rose.
  • Proven project management and leadership skills, including the ability to gather clear business requirements.
  • Proven ability to develop, document and maintain operational policies and procedures, including the designing and documenting detailed process flows, and the development of operational performance and quality metric standards and reports.
  • Experience in Business process analysis and improvement using HP Quality Center.
  • Coordinated groups of business personnel who test, evaluate and validate new functions and applications , and identify issues in software or services.
  • Analyzed discrepancies in service or performance and made recommendations for updates.
  • Provided final signoff to the IT project manager to release code to production .
  • Ensured continuing operational quality by documenting bug fixe s and enhancements assigning tasks to developers, testing and releasing updates.
  • Worked on, GAP analysis and drafted Project Analysis documentations.
  • Worked with appropriate personnel to allocate personnel time to project tasks and to track progress of their work.
  • Performed ‘AS IS’ and ‘To BE’ analysis
  • Assessed and prepared to address the impacts, workflow, training, etc. issues of a project.
  • Provided leadership needed to instill a team-oriented, client-driven, results-driven team.
  • Extensive experience in requirements gathering and documentation
  • Strong knowledge of Rational Unified Processing (RUP) andSoftware Development Life Cycle (SDLC ) including Waterfall, Agile/SCRUM methodologies.
  • Experience in gathering user requirements, preparing and analysing Business Requirement Documents (BRD), Functional Requirement Document (FRD) , and propose changes as per various internal and external requirements gathered for process improvement.
  • Created UML diagrams such as Wireframes, Prototypes or mockup screens and User Interfaces (UI).
  • Sound proficiency in analyzing and creating Use Case diagrams, Structure diagrams and Interaction diagrams.
  • Reviewed, analyzed, and created detailed documentation of business systems and user needs, including workflow, program functions, and steps required to modify development processes
  • Excellent written and oral communication skills with a results-oriented attitude.
  • Involved in writing Test Cases, Test Plans andsuccessfully performedUser Acceptance Testing (UAT).
  • Created and maintained scorecards, dashboards and performance metrics to measure, evaluate and communicate all my projects performance.
  • Designed and implemented SQL queries using joins, unions, outer joins, group by and aggregate functions to extract data from different databases (SQL Server) for timely reporting and Validation.
  • Conducted many Requirement ElicitationTechniques Interviews, workshopswith end-user/clients/stake holders and the development group/s.
  • Performed SWOT analysis , Cost benefits analysis .
  • Responsible to Track, Document , Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artefacts produced by the teams across the deliverables for a project.
  • Certified completion of workshop on Generation.Next by Dale Carnegie Training. Certified of achievement for Step Up to professional Excellence by Dale Carnegie Training
  • Experience in working with various department teams developing interactive relationships with business and IT colleagues, having a thorough understanding of the constraints, needs, and perspectives of both the customers and the organization’s technical team.
  • Ability to meet deadlines, spanning multiple business domains and capable of handling pressure coordinating multiple priorities and managing customer expectations working with multiple customer groups creating partnership with customers in multiple project.

Operating System: Windows7/XP/NT/, UNIX, Linux

Methodology: SDLC, RUP, UML, Agile/SCRUM, Waterfall, ER Diagrams

Modeling Tools: MicrosoftVisio2003,Rational Suite (Rose, RequisitePro)

Database: RQl, SQL Server 2008, Oracle

Microsoft Tools: Word, Excel, PowerPoint, Access, Publisher, FrontPage, Project, SharePoint

Testing Strategies/Test Cases: Integration, Unit, System, Black Box, White Box, UAT,HP Quality Center

Reporting Tools, Crystal Reports, SQL Server Reporting Services,

Language: HTML, JAVA,C#.net

Design Tools: Adobe Photoshop, Adobe Illustrator


Confidential Louisville, KY

Sr. Business Analyst


  • Worked closely with the customer to detail and convert business requirements into system and operations requirements while working with external partners to complete the design, development and implementation of the requirements.
  • Ensured that all tests are conducted and documented according the standards agreed upon by the business and IT unit
  • Addressed requirements work as a liaison among stakeholders in order to elicit, analyze, communicate, and validate requirements and business processes.
  • Used Rational Unified Process (RUP) to define the development life cycle and created Use Case diagrams using UML.
  • Used Agile methodology in the Software development Life Cycle
  • Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims.
  • Leaded the development of Business Requirements Documentation (BRD) for analysis related to the ICD-10 mandate.
  • Followed a systematic approach to eliciting, organizing, and documenting requirements of the system.
  • Maintained records while organizing and documenting the requirements.
  • Performed the requirement analysis, impact analysis and documented the requirements.
  • Provided input (scope, goals, risks, constraints, timelines and interfaces) to PM for project planning and control.
  • Collaborated with the testing team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is in place.
  • Prepared Functional Design Specifications (FDS) employing Use case scenarios, sequence diagrams and class diagrams.
  • Responsible for ensuring that all documentation accurately reflected the status of changes and outstanding issues so that business requirements reflect application features and functions.
  • Managed specific application quality assurance and help desk activities including the tracking of bug reports and change requests and ensuring their timely resolution.
  • Documented Test Cases and assisted the QA Team with the Test Plan.
  • Prepared Demo on SharePoint for various businesses to get new approvals like the Therapist and Nursing divisions.
  • Designed workflows and allocated permissions within SharePoint.
  • Performed Unit Testing and User Acceptance testing and documented detailed results.
  • Analyzed user problems, including automated and manual business processes and identified, researched, investigated, defined and documented business processes.
  • Designed and developed Use Cases, Use Case Diagrams, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.
  • Worked closely with management to keep track of the status of project and draft strategies for the near future. Used Microsoft Project to manage schedules, deadlines and collaborate on the project.
  • Good understanding of the .NET architecture framework which helped in providing inputs to the Quality Assurance team for creating test case scenarios along with their expected results.
  • Utilized SharePoint Designer to design and create workflows for InfoPath forms submitted by users.
  • Assisted project managers with the development of project schedules and work with all levels of client staff in solution definition.
  • Performed a complete GAP Analysis to identify problems and inconsistencies with the business requirements specification and the existing system.
  • Identified user training needs and devising and managing user training programs

Environment: Windows 7, Office Suite 2010 ((Word, Excel, Access, PowerPoint, and Outlook) ASP. NET, SQL Server 2005, MS Project 2007, agile methodology, SharePoint, HTML

Confidential, NJ

Sr. Business Analyst

The requirement was to integrate and upgrade the claims processing system and various disparate systems on a common environment to enhanced CRM by providing real time monitoring and services for their auto insurance divisions. The project covered the integrating of all the disparate systems into one synchronized system, providing remote access through a web interface and maintaining the infrastructure required for these systems


  • Gathered high level requirements and developed scope of the project.
  • Planned and documented procedures for data processing and prepared data flow diagrams for the application.
  • Conducted interviews, meetings and Joint Application Development (JAD) sessions during the process of Requirement Gathering.
  • Established a business Analysis methodology around the RUP (Rational Unified Process). Helped develop use cases, project plans and manage scope.
  • Conducted weekly meetings for better understanding of client needs.
  • Coordinated groups of business personnel who test, evaluate and validate new functions and applications, and identify issues in software or services
  • Ensured continuing operational quality by documenting bug fixes and enhancements assigning tasks to developers, testing and releasing updates
  • Performed Unit Testing and User Acceptance testing and documented detailed results.
  • Conducted interviews, meetings and focus group discussions to improve development processes
  • Conducted JAD sessions during the process of Requirement data flow diagrams for the application.
  • Ensured that all items follow the change management process and are entered and tracked through the change management software.
  • Established the purpose and deliverables of the test effort.
  • Reviewed the Joint Requirement Documents (JRD) with the cross functional team to analyze the High Level Requirements.
  • Interacted with client and the Technical Team for requirement gathering and translation of Business Requirement to Software Requirement Specification (SRS).
  • Understand and articulate business requirementsfrom trader and broker interviews and then translate requirements into functional and technical specifications.
  • Carried out the business impact analysis and maintained documentation
  • Identified and prioritized essential business requirements based on customer feedback.
  • Generated the sequence, state chart, and activity diagrams to enable understanding and representation of the business processes for ease of software system development in Rational Unified Process (RUP) methodologies.
  • Responsible for all business activities associated with each project's product deliverable, including building a better relationship and communication with the client as well as the development team.
  • Analyzed complex problem scenarios to identify root cause and formulated best possible solutions.
  • Documented Test Cases and assisted the QA Team with the Test Plan using RUPDocumented the Traceability Matrix for tracing the Test Cases and requirements related to them.
  • Prepared Demo on SharePoint for various businesses to get new approvals like the Therapist and Nursing divisions.
  • Designed workflows while allocating permissions within SharePoint.
  • Provided input (scope, goals, risks, constraints, timelines and interfaces) to PM for project planning and control.

Environment: Rational Rose, Rational Requisite Pro, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio) UML, RUP, Visual Basic, Test Director, Windows, Java, J2EE, Oracle 9i

Confidential, Minneapolis, MN

Business Analyst

The Company is a global leader in cloud infrastructure and hosted IT solutions for enterprise customers. Confidential provides data, voice and managed services in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers for businesses and consumers.


  • Facilitated collection of functional requirements from system users and preparation of business requirement documents (BRD) using Rational Requisite Pro that provided appropriate scope of work for technical team to develop prototype and overall system.
  • Independently managed client relationships and related deliverables or presentations, as assigned.
  • Organized and analyzed data from available data sources and be able to extrapolate insights for clients.
  • Provided analysis, recommendations and insights in support of retail analysis initiatives and projects.
  • Captured, validated, consolidated and prioritized business needs, requirements and requests against the business objectives and long-term strategies.
  • Performed business modeling to document and communicate both current and to-be states.
  • Worked with the development team(s) to translate business and functional requirements into technology solutions.
  • Provided leadership and guidance to junior positions within retail analytics team.
  • Communicated with senior and mid-level management team on client deliverables and projects.
  • Worked with manager to ensure that other team member’s deliverables are accurate, validated and timely.
  • Identified and developed new deliverables, methods, opportunities, and/or improvements to existing tools and systems.
  • Played a pivotal role in JAD sessions helping to develop detailed solutions and documented the Functional (FRS) and System specification requirements (SSR).
  • Gathereduser and business requirements through interviews , surveys , prototyping and observing from portfolio managers and UI (User Interface)
  • Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.
  • Planned and defined system requirements to Use Case, Use Case Scenario using the UML (Unified Modeling Language) methodologies.
  • Created Use Case Diagrams , Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio .
  • Developed business Use Cases using UML for new product functionality after conducting requirements elaboration sessions.
  • Worked with development and testing teams to approach timely release objectives, patch releases and provided assistance during deployment.
  • Carried out regular meetings & walkthroughs with development team, Project Managers & Quality analysts to better understand system functionality in order to improve quality.
  • Worked on Wire frames during the Elaboration Phase
  • Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
  • Prepared status reports, documented process flows, policies & procedures & developed training materials.
  • Documented Test Plans that contains test scripts, test cases, test data and expected results for the Integration, Functional, Performance, and User Acceptance Testing (UAT).

Environment: Windows Vista, MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook), SQL Server 2005, MS Project, MS Visio, Java, J2EE, Requisite Pro

Confidential, Seattle, WA

Business Analyst

The QuuMobile application lets you interact with the radio through your cell phone whether to download your favorite song, get concert tickets or make a donation instantly or Quu it for later action. With QuuRemote you can safely interact with the radio with a simple press of a button. Take immediate advantage of a retail promotion or a song you just heard. Whether using QuuMobile or QuuRemote, any selection you make from the radio is stored in your Quu account where you can make your purchases or donations, or even save stuff for later.


  • Drove smarter data driven actionable insights on how to optimize business and be comfortable doing tear-downs to rethink business executions.
  • Involved in Performance Measurement to develop measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.
  • Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
  • Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
  • Involved in prioritizing the defects and writing business requirements to resolve them.
  • Gathered system requirements from various departments through surveys and interviews .
  • Conducted JAD sessions with management, SME , vendors , users and other stakeholders for open and pending issues.
  • Planned and defined system requirements to Wire Frames with Use Case , Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
  • Own day-to-day activities for mission-critical marketing systems and be responsive to ever-changing business needs.
  • Work with channel marketing managers and product managers to understand changes in their business and to streamline decision-making to drive more effective execution of marketing initiatives.
  • Involved in reviewing test plans and test cases and ensuring test cases reflect user needs. Also responsible for conducting user training and user acceptance testing (UAT) to ensure and verify system is designed according to user needs.
  • Manage internal relationships with key technical support teams to execute on business initiatives
    Develop into an online systems and process expert and serve as the go-to person for the entire marketing team.
  • Communicate cross functionally (internally and externally) to design, implement, and enhance marketing products and campaigns

Environment:Windows Vista, Java, Oracle DB, MS Project, MS Access 2010, Informatica ETL, QC, Rational Requisite Pro, Visio, MPP


Web Designer / Business Analyst

First Reel, a Production House nestled in the hub of Mumbai, was launched in the year 2010 with the vision of becoming the best in terms of Creative, Production, Post-Production and Events. We have invested in setting up the required infrastructure & bandwidth in terms of production equipment, & technology to deliver quality services efficiently and effectively all over India and the World. We ensure the most efficient, reliable, cost effective & innovative video products through our team of the most seasoned professionals, who are competent, extensively experienced & suitably qualified in their respective areas of operation.


  • Worked with First Reel Productions as Web Designer.
  • Developed & later upgraded their website.
  • Worked with First Reel Productions as a Business analyst during the upgrade of the Company Website.
  • Worked with First Reel Productions as a Project Managerfor Fashionista Fashion show that promoted fashion designers.
  • Managing and leading the project team.
  • Recruiting project staff and consultants.
  • Managing co-ordination of the partners and working groups engaged in project work.
  • Detailed project planning and control.
  • Developed and maintained a detailed project plan.
  • Managed project deliverables in line with the project plan.
  • Recorded and managing project issues and escalating where necessary.
  • Resolved cross-functional issues at project level.
  • Managed project scope and change control and escalating issues where necessary.
  • Monitored project progress and performance.
  • Provided status reports to the project sponsor.
  • Managed project training within the defined budget.

Environment: Microsoft Office Suite, MS Visio2003, MS Project2003, MS Excel2003, Java, JSP, Windows XP, Solaris, Requisite Pro,Oracle, Toad

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