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Sr. Consultant/sr. Business Analyst Resume

Atlanta, GA

Personal Profile:

Innovative and self-motivated Business Analyst with a Bachelor in Business Information Technology and more than twelve years expertise in Business Process Management and Business Analysis. Experienced in developing business processes, deploying web-based applications and system solutions for the private and government Health and Human Services sector. Experienced in delivering effective requirements and project management systems on time and on budget. A quality team player with strong communication and interpersonal skills. Professional in the art of customer/stakeholder facing skills and the ability to work well under pressure, in addition to meeting tight deadlines and targets. Excels in meeting objectives using independent action, prioritization and leadership skills. Dedicated individual with a reputation for consistently going beyond what is required and using personal high standards to achieve results.

Specific Expertise:

17 years of extensive experience in designing, developing and implementing innovative business process and system solutions for government and private sector

  • Experienced in the facilitation of Joint Application Development (JAD) sessions for requirements gathering and business area analysis to identify business needs and technological improvements
  • Have in-depth knowledge of creating use cases and UML modeling to help develop and better articulate requirements
  • Result oriented, talented professional who combines formal education with experience gained from research and hands-on opportunities
  • Experienced with use of MS Project, Visio and MS Office Productivity tools
  • Experienced in GAP Analysis and System ‘As Is’ & ‘To Be’ process and BPR
  • Proficient in implementing methodologies such as Rational Unified Process (RUP) while working in the Software Development Life Cycle (SDLC)
  • Extensive experience in application walkthroughs with project team and other relevant stakeholders to ensure application meets user’ needs
  • Highly motivated team leader with excellent communication, presentation and interpersonal skills with the ability to work in challenging and cross platform environments

Technical Skills:Business Modeling Tools: Rational Rose, Visio

Change Management Tools: Rational ClearCase, ClearQuest

Other Tools: MS Office, MS Project, Rational RequisitePro, Axure RP, TopTeam

Databases: Oracle, .NET

Professional Experience:

Confidential, Atlanta, GA

Sr. Consultant/Sr. Business Analyst

One of the Senior Business Analysts working on Verizon’s Telematics projects: VW China project

Responsibilities:

  • Working with internal/external stakeholders to understand customer requirements for VW China telematics requirements
  • Gathering requirements/prototypes utilizing TopTeam for each release schedule
  • Defining business processes across VW China and other VW markets
  • Working with various internal organizations to understand dependencies on various backend systems
  • Serving as the contact person between the external stakeholders and the internal technical team
  • Responsible for handing off requirements to technical team and ensuring support through lifecycle of project

Confidential- Norcross, GA

Sr. Consultant/Sr. Business Systems Analyst

One of the Senior Business Analysts who worked on the Tran$act/Client Connect Portal Consolidation projects. Gathered and documented requirements for complex technology and business projects in support of Official Payments goals and then managing associated projects to a successful conclusion.

Responsibilities:

  • Created and developed requirements for the Client Connect (Enterprise Portal) that involved working with business owners
  • Worked on wire frames/ prototypes for Client Connect using GUI Design Studio Express
  • Gathered product and technical requirements, identifying required stakeholders and coordinating the efforts of internal team members to produce high quality requirements
  • Once requirements were finalized, managed related projects to ensure delivery of high quality products and/or releases
  • Served as the conduit between the customer community (internal and external customers) and the software development team through which requirements flowed

Confidential, New York, NY

Sr. Consultant/Sr. Business Systems Analyst, January ‘12 – June ‘13

An independent Business Systems Analyst consultant on the Site2Me application that allows buyers in non-western countries to place orders from online stores in western countries built using the .NET technology:

Responsibilities:

  • Created, analyzed and developed project plans, business work flow, business rules and policies to establish a business process
  • Translated requirements into use cases and requirements documentation
  • Worked on wire frames/ prototypes for the Site2Me application
  • Worked on Functional Specification for the Site2Me application
  • Created Data Requirements and other UML artifacts

Confidential, New York, NY

Sr. Consultant/Sr. Business Systems Analyst

As one of the lead business analyst’ on the team, I worked with the Head Start Stakeholders to determine additional features (modules) required for the HETS system enhancement.

Responsibilities:

  • Worked with the Head Start users to define specific business needs for the HETS system. These business needs (business analysis, requirements activities and related deliverables) were then translated into technical deliverables used to create additional modules for the HETS system
  • Was responsible for assuring that business goals and processes were fully documented and incorporated into requirements, design and implementation of the HETS application enhancements
  • Met with HETS users to elicit requirements for the enhancement activities of the HETS application which resulted in the creation of use cases and business rules to enhance the internal operation of the application, and the development of system requirement’ documents and technical specifications
  • Developed project plans to track project milestones and tasks
  • Created the following deliverables:
    1. Wire frames/prototypes for the HETS enhancement using Axure RP
    2. Functional Specification
    3. UML diagrams (class diagrams)
    4. Created Data Requirements, Field Validations and Values for Data Dictionary

Confidential, Washington, D.C

Sr. Consultant/Sr. Business Systems Analyst

As the one of the lead business analyst consultants, I worked with OCTO Project Managers and DC agencies (DYRS, DOH) to define specific business needs for the Confidential awarded portal Safe Passages Information System (SPIS). Safe Passages is an intranet-based application that enables client information data sharing among participating agency caseworkers, with proper authorization, to view cross-agency client information. Safe Passages facilitates collaboration between workers serving the same client or family. SPIS portal serves the purposed of integrating Human Services Cluster client data to encourage and support cross-agency collaboration in the delivery of services to District residents. It also provides cross-agency and citywide analytics and reporting capabilities.

Responsibilities:

The business analysis, requirements activities and related deliverables were then translated into effective technical requirements applying several core technologies, such as ReqPro, ClearCase, ClearQuest, SoDA and UML:

  • Responsible for assuring that DC agency (DYRS, DOH) business goals and processes were fully documented and incorporated into requirements and design deliverables
  • Led team meetings to review project plan, tasks and progress and updated Project Plans to reflect actual project timelines
  • Wrote and reviewed meeting minutes and ensured follow ups were conducted in a timely manner
  • Documented and maintained project risks and issues log using ClearQuest
  • Was directly involved with the preparation of RFPs and bids
  • Was part of team who created statement of works and participated in Vendor Evaluation Meetings to include scoring of vendors
  • Coordinated inter-agency meetings to review Charter, Codicil, Memorandum of Understanding (MOU) and progress of project(s)
  • Gathered requirements from DC agencies and translated those requirements into use cases, graphical depictions of process flows and technical diagrams using UML
  • The requirements and business analysis process relied heavily on Business Process Analysis (BPA) and Business Process Re-Engineering (BPR) to identify target processes for the DYRS ‘YES” System
  • Acquired detailed procurement requirements, workflows, processes, and procedures from agency staff for the analysis, modeling, and implementation of proposed alternatives/solutions using JAD sessions as a work collaboration method
  • In addition to conducting JAD sessions, I was also responsible for individual one-on-on meeting sessions with SMEs
  • Worked on the data integration of DYRS/YES system into the SPIS system (created mapping of case and client data) and created data dictionaries in MS Excel that consisted of data entity name, source and transformation
  • Functioned primarily as the Sr. Project Business Analyst and worked on all phases of my projects from initiation to implementation while reporting and communicating project status and major events with project team members

Confidential, Washington, D.C

Senior Business Systems Analyst

As the sole Business Analyst on the Assessment Team, my role involved analysis of existing IUOE applications to determine future development into a more robust platform.

Responsibilities:

Responsible for the analysis assessment of the current software applications in use within the International Union of Operating Engineers (IUOE) using the following methodology:

  • Discover - the Process of researching and documenting the current state and needs of the project
  • Design - the process of analyzing the information discovered to develop and articulate the recommended solution
  • Develop - the process of developing the final deliverable
  • Deploy - the finalization and hand-off of the solution to the client
  • Analyzed related software systems to describe the current system limitations and opportunities for an improved system:
  • Current Technology Employed - including the database architecture and functional applications relating to membership and membership-related management and its data sources
  • Analysis of current technology available compared to the business needs of the organization, in order to provide a relevant recommendation to the organization

Confidential, New York, NY

Senior Business Systems Analyst/Implementation Lead

As one of the Implementation Business Analysts, I was responsible for the ongoing implementation activities of the New York State CONNECTIONS application to include the updating of project plans/timelines using MS Project to include:

Pre-Implementation Activities:

  • Worked on gathering specific CONNECTIONS related data to be included in application (worked with ACS – Administration for Children Services and Voluntary Agencies across New York City
  • I was responsible for identifying and documenting issues/gaps with the current application build in the form of a Gap Analysis

Post-Implementation Activities:

  • Coordinated Training Classes and Application Walk-Throughs for Voluntary Agencies across New York City

Confidential, Long Island, NY

Senior Business Systems Analyst/Project Lead

As the Sr. business analyst/project lead, I worked on Web-based Donation Management System for the US Ski Team:

  • Worked with software architects/developers to ensure that the online SQL application conformed to customer requirements

Responsibilities:

  • Consulted with US Ski Team & Oaktree Systems Business Units to gather detailed and accurate requirements for web-based application development using the (RUP) Rational Unified Process
  • Acted as a liaison between the technology department and Business Units to bridge the gap in communication
  • Led business and technical (JAD) analysis sessions to initiate new development and propose development work for the SQL web-based application
  • Developed a project plan using MS Project to track estimated project delivery dates
  • Created the following deliverables using the Rational Unified Process:
  • Vision Document, Requirement Specifications, Functional Specifications, Use Case Document, Business Rules, Test Plans and Traceability Matrices

Confidential, Brooklyn, NY

Senior Business Systems Analyst/Project Lead

As the senior business systems analyst/project lead, I worked on the E-Business Maintenance Projects which involved working with the offshore & onshore software architects / developers to ensure that the e-business (J2EE architecture/Java) portals conformed to customer requirements.

Responsibilities:

  • Responsible for the maintenance analysis of the Facility Portal that was successfully deployed to hospitals, medical centers (which enables hospitals to):
  • Search for claim status
  • Search for Explanation of Benefits (EOB)
  • View EDI Reports on error claims
  • Responsible for the coordination/maintenance of portals to updating use cases and other business deliverables
  • I created Dataflow models, functional/requirement specifications, workflow Analysis etc.
  • Monitored and performed analysis reports and statistics on software application performance
  • Interacted with Helpdesk and Call Centers to investigate and resolve production issues
  • Participated in testing and creating testing deliverables (Smoke Test & CR Analysis Reports)
  • Responsible for updating upper management on progress of e-Business Maintenance projects

Confidential, Chicago, IL

Senior Business Systems Analyst/Project Lead

Responsibilities:

  • Worked with Development Team in the development of web-based applications
  • Led business and technical (JAD) analysis sessions to facilitate requirements from SMEs
  • Developed project plans and timelines using MS Project to track resource allocation and estimated project delivery dates
  • Maintained project file documentation on every phase of the project including: status reports, meeting minutes, change orders, email correspondence, project plans, milestone schedules and an issues tracking document as part of the project completion deliverables

Confidential, Atlanta, GA

Senior Business Systems Analyst/Project Lead

As one of the project leads on the School Nutrition project, I directly interfaced with SMEs and the project team to serve as a liaison.

Responsibilities:

  • Led JAD analysis sessions to elicit requirements and understand current business process and gaps
  • Acted as a liaison between the technology department and Stakeholders, and mentored and directed work tasks of junior business analysts
  • Conducted use case analysis, created use cases and other documented other deliverables to include specifications for the School Nutrition application
  • Supervised the web application development life cycle and coordinated technical team during the development process
  • Worked on identifying the gaps between the legacy system and the requirements for the new system to be implemented
  • Created the following deliverables using the Rational Unified Process: Vision Documents, Functional Specifications, Sequence Diagrams, Class Diagrams, Use Cases, Business Rules, Use Case Diagrams, Activity Diagrams, Test Cases, Test Plans and Traceability Matrices

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