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Business Analyst Resume

North, AmericA

Business Analyst, Business Systems Analyst

Client and Customer focused IT Professional with 16 years of experience in gathering, documenting and testing business and functional requirements for new and existing application features to meet business needs.

Competencies

  • Analytical
  • Ability to break down the needs of the business into user friendly terminology
  • Experienced at analyzing, designing and documenting functional and non - functional project requirements which includes project types such as: new and enhanced features for: web facing / front-end applications, web services, back-end processing, reporting, administration and automating operational processes
  • Intermediate level experience in writing and executing Microsoft SQL Queries
  • Experience in creating interface mock-ups and wireframes
  • Experience in Agile, Iterative and Waterfall SDLC methodologies
  • Have received letters of thanks from key internal and external stakeholders
  • Data Analysis

Employment

Confidential, North America

Business Analyst

  • Interact with Product Owners, Client Account Managers, SW Architects, Tech Support, SW Developers, SW testers and Operations personnel
  • Interact with on-site and off-site international delivery team
  • Attend and occasionally lead daily SCRUM
  • Attend and participate in Sprint Planning and Sprint Retrospective meetings
  • Accountable for the following AGILE deliverables: User Stories and Product Backlog Grooming
  • Facilitate User Story Grooming Sessions
  • Document process flows and flow diagrams
  • Create user interface (UI) mock ups
  • Analyze and perform gap analysis between client features and client configurations
  • Perform analysis of and document database table mapping requirements / specifications
  • Write and execute MS SQL queries
  • Perform and document data analysis
  • Perform and document data validation
  • Produce reporting and statistical result sets into Excel for visual representation
  • Produce data samples
  • Create and Deliver MS PowerPoint presentations to stakeholders
  • Produce external Release Notes documentation
  • Successfully delivered Business Analysis deliverables for 150+ small to medium sized projects which included:
  • External client Statements of Work (SOW)
  • External and Internal client enhancement or feature requests
  • Production Defect Fixes

Highlighted Projects:

  • Designed and documented the ability to automatically cancel and rebill existing customers for energy charges (improved operational efficiency and eliminated manual labor intensive process)
  • Designed and documented several client, consumer and operational reports
  • Documented new customer enrollment Web Service functionality as related to specific client
  • Analyzed, re-designed and documented an existing Invoice Messaging feature
  • Analyzed and documented new and changes to Electric and Gas Utility market inbound and outbound EDI Transaction functionality
  • Analyzed, designed and documented new and changes to consumer correspondence material as related to PUC (Public Utilities Commission) market compliance or Energy Retailer needs

Confidential

Business Systems Analyst ll

  • Interacted with off-site Product Owners / Product Managers, Finance, Legal, Marketing, Training, SW Development, SW testers and Operations personnel
  • Accountable for the following Waterfall and Iterative deliverables: Functional Requirement Specifications which included the following: Project Scope, Out of Scope, Risk Analysis, Gap Analysis, Process flows and flow diagrams, UI Mockups and Use Cases
  • Facilitated requirements gathering sessions and interviews with Product Managers/Product Owners, SW Development leads, QA leads and other SME’s (Subject Matter Expert’s)
  • Facilitated usability and UI design sessions with Product Managers/Product Owners, SW Development leads, and Usability team experts
  • Created and Delivered MS PowerPoint presentations to stakeholders
  • Communicated with 3rd party vendors
  • Created and delivered Lunch and Learns for new and enhanced features to internal users such as Customer Support / Technical Support
  • Produced external Release Notes documentation
  • Successfully delivered BA Artifacts for small to large size functional and technical highly visible (and some not so highly visible) projects
  • Performed internal UA Testing

Highlighted Projects:

  • Delivered a highly visible technical project in which the existing corporate settlement / financial provider was being migrated to a new settlement / financial provider
  • Delivered a highly visible functional project which significantly reduced the call center time spent on logging and resolving bill payment disputes by creating a new automated process
  • Delivered a highly visible functional project which significantly reduced the call center time receiving inbound phone calls and improved consumer security by incorporating a new bill payment secure messaging feature
  • Delivered a highly technical project in which the 3rd party bill payment ACH processing vendor was being replaced by a new vendor

Confidential

QA Analyst ll

  • Created / Documented manual Smoke, Functional, Integration, Regression and User Acceptance Tests for Online Bill Payment application using HP Quality Center
  • Executed manual Smoke, Functional, Integration, Regression and User Acceptance Tests using Quality Center
  • Participated in Functional Specification Review sessions
  • Responsible for logging new, updating existing and closing fixed defects using HP Quality Center
  • Communicated remotely with teams such as development, product managers and testers
  • Produced training materials and user guides
  • Held test case reviews with Business Analysts, SW Development, Stakeholders and other QA members
  • Participated in technical design reviews
  • Provided support to call center team as needed for newly released features
  • Mentored new hires
  • Participated in process improvement

Confidential

Software Test Engineer

  • Created / documented manual Smoke, Functional, Integration, Regression and User Acceptance Tests for Lottery Management System and POS Retail Application using MS Excel.
  • Executed manual Smoke, Functional, Integration, Regression and User Acceptance Tests using MS Excel
  • Participated in Functional Specification Review and Test Case Review sessions
  • Responsible for logging new, updating existing and closing fixed defects
  • Interacted in an agile manner with on-site and culturally diverse development team during the testing phase

Confidential

Lead QA

  • Developed, executed and maintained manual test cases for full SDLC including Smoke, Integration, Functional and Regression for electronic manufacturing equipment
  • Supervised team of 6 testers
  • Administered PVCS Tracker defect database
  • Ran UNIX Shell Scripts
  • Participated in Beta and User Acceptance tests at national and international client sites
  • Developed internal QA process standards
  • Managed test environment
  • Provided product training to new hires
  • Participated in weekly and daily status meetings with Vice President of Software Development department
  • Worked with Sr. Product Management and Development Manager on prioritization of customer requests
  • Interacted closely with customer support, Product Management and on-site/off-site culturally diverse Development team
  • Participated in Trade Shows

Confidential

Field Service Engineer

  • Implementation and Installation of electronic manufacturing hardware and software at national client sites
  • Provided product training to new clients
  • Provided on-site emergency production support
  • Rotating Call center - Help Desk support
  • Participated in Trade Shows

Skills

  • User Stories, Use Cases, Test Cases, Process Flows, Flow Diagrams
  • Business Requirement Document, Functional Requirement Document, Functional Requirement Specification, Functional Design Document
  • SQL Queries
  • UI Mockups, Wireframes using SnagIT, Adobe Photoshop, Balsamiq
  • MS Word, MS Excel, MS PowerPoint, MS Visio
  • JIRA, Confluence
  • HP Quality Center
  • SharePoint
  • PVCS Tracker (Defect Management)
  • Visual Studio Team Foundation Server (TFS)
  • Agile, Waterfall, Iterative Methodologies
  • Defect Management, Change Management

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