We provide IT Staff Augmentation Services!

Sr. Functional Business Consultant Resume

Dallas, TX

SUMMARY

16+ years of Techno - Functional IT Consultant: Functional optimization, Business requirements Mgmt, Quality Assurance and testing, Performance Mgmt via automation, SIX SIGMA, CMMI. Object Oriented Analysis & Design and Programming.Client Relations

  • Quality Control
  • Negotiation
  • Client / Staff Training
  • Risk Management
  • Strategic Planning
  • Resource Mgmt
  • Project Management
  • Quality Assurance
  • Systems Dev
  • BPR
  • Change Management

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Sr. Functional Business Consultant: Integration Projects for Cloud products

SalesForce.com focus:

  • Case management
  • Computer Telephony Integration (CTI)
  • Web and email capture
  • Mobile access
  • Reports & analytics
  • Auto-suggested solutions
  • Case auto-assignment & escalation
  • Customizable dashboards
  • Content library
  • Email integration
  • Sales features such as opportunities & customizable forecasting
  • Eloqua: Campaign Management, Contact Management, Lead Management, marketing effectiveness, Integration.
  • Conducted business requirement gathering sessions with various business groups and ensured appropriate documentation was complete. Utilized Agile methodologies: Agile. Created user story template, wrote user stories and worked with business to get sign off on each user stories.

Confidential, Dallas, TX.

Sr. Technology Business Consultant Agile and Six Sigma

Integration of SAP-SalesForce.com and Siebel CRM tools 8.1/CTI-Vantive Project.

Project involved in the development of custom applications with Salesforce to track pre-sales, post-sales activities and the associated product requests. We leveraged on Apex to integrate its existing source code management application to enable tracking of all product management activities, for an integrated CRM and product management solution. Enabling chatter for the organization including making the dashboard alerts, setting up the Approval process and restriction the user Invitations for the organization wide.

Lead 20 member integration project implementing Oracle / SAP / CRM products

  • iProcurement
  • iSupplier Portal
  • Payables
  • Purchasing
  • Purchasing Intelligence
  • Sourcing
  • Supplier Network
  • Value Chain Execution
  • Global Trade Management
  • Landed Cost Management
  • Transportation Management
  • Warehouse Management
  • Mobile Supply Chain
  • Inventory Management
  • Order Orchestration and Fulfillment
  • Fusion Distributed Order Orchestration
  • Order Management
  • Advance Pricing
  • Configurator

CRM:

  • Case management
  • Computer Telephony Integration (CTI)
  • Web and email capture
  • Mobile access
  • Reports & analytics
  • Auto-suggested solutions
  • Case auto-assignment & escalation
  • Customizable dashboards
  • Content library
  • Email integration
  • Sales features such as opportunities & customizable forecasting

Confidential, Dallas, TX.

Sr. Technology Business Consultant Agile and Six Sigma

  • Led corporate-wide implementation of Salesforce.com (SFDC) customer relationship management system.
  • Worked on adding all the users to the chatter in SalesForce by using data loader and also turning on the chatter invitations.
  • Project involved creation of Integration between Salesforce and .NET .Developed an application that enables the association of related entities in an expanding database, and development of a custom application for expense reporting. This Application helps in Driving the all the Data into the .Net where Salesforce is the Key for the Data to enter and is the interacting Layer between Customer and the Database.

Workflow Process Analysis

  • iSupplier Portal
  • Payables
  • Purchasing
  • Purchasing Intelligence
  • Sourcing
  • Supplier Network
  • Value Chain Execution
  • Global Trade Management
  • Landed Cost Management
  • Transportation Management
  • Warehouse Management
  • Mobile Supply Chain
  • Inventory Management
  • Order Orchestration and Fulfillment
  • Fusion Distributed Order Orchestration
  • Order Management
  • Advance Pricing
  • Configurator

Confidential, Dallas, TX.

Sr. Technology Business Consultant Agile and Six Sigma

  • The HCIM Home Affordable Mortgage Project Customer Interaction Management application user interface (UI) is used by Fannie Mae HAMP Support Center support specialists as they interact with customers. Primary tasks: Oversee SalesForce.com and Siebel CRM tools 8 launch from QA perspective. HAMP House Affordability Modification Program Project.
  • Billing, invoices, payment processing systems.
  • Coordinated planning and participated in implementation of software applications or upgrades. Served as context expert for application being installed or supported. Assisted in definition and development of documentation and training manuals for applications to be used to train system users.
  • Led other business analysts in collecting, interpreting and documenting specifications required to develop new and revise existing software applications. Provided guidance in development of implementation of operational plans for new and existing business computer applications. Prepared proposals for projects as necessary.
  • Defined and developed new system administrative procedures required utilizing new functionality resulting from system changes.
  • Monitored system functionality and administrative procedures to ensure regulatory compliance.
  • Recorded time spent on projects to meet cost-recovery requirements. Coordinated and participated in 24 hour on-call program to support clinical systems.
  • Compiled complete, concise, and comprehensive policies and operation procedures to assist in communicating issues to applicable management staff. Assisted in developing and implementing business strategies in departments to improved operational processing and productivity.
  • Monitored development of specifications and established priorities for accomplishing design and testing of various projects. Coordinates or performs change management functions for projects. Coordinates or develops disaster recovery plans for systems supported.
  • Provides direct supervision to lower level Business Analysts; ensures employees are fully trained, responsible for own work and performs many like duties of subordinates.
  • Performs other duties as assigned.
  • Records time spent on projects to meet cost-recovery requirements.

Confidential, Dallas, TX.

Sr. Technology Business Consultant

Six Sigma method was applied for SalesForce.com and Siebel CRM tools 8 full life cycle implementation:

  • Control to ensure that any deviations from target are corrected before they result in defects. Set up pilot runs to establish process capability, move on to production, set up control mechanisms and continuously monitor the process.
  • Determined appropriate products or services with clients or customers to define project scope, requirements, and deliverables

Environment: SalesForce.com and Siebel CRM tools, .NET, J2EE,, Oracle, MS SQL, Mercury Test Director, Mercury Quality Center, Mercury Quick Test Pro, Mercury Win Runner, Mercury Load Runner, MS Office, MS Project, MS Visio. Pragmatic, Lotus Notes, UML.

Confidential, Dallas, TX.

Sr. Technology Consultant

  • $30 million dollar project rollout, SalesForce.com and Siebel CRM tools Integration Projects, Enterprise Strategy
  • Drove multiple SalesForce.com and Siebel CRM tools Integration projects by applying, SalesForce.com and Siebel CRM tools Best Practices. Applied Computer Telephony Integration (CTI) and Interactive Voice Response (IVR) Best Practices. I was part of a team to a conduct a study on incoming call volumes, user acceptance, 4 options model, keypad, pilot before go live etc to adopt IVR best practices.
  • SalesForce.com and Siebel CRM tools 7.5.4, CTI and IVR technology was applied to design, develop, maintain $30+ million project for their Call Center in Plano and Frederiksberg.
  • Used Remedy to troubleshoot SalesForce.com and Siebel CRM tools production issues

Environment: SalesForce.com and Siebel CRM tools 7.5.4, CTI and IVR technology, Rational Rose, MS Windows 2000 & 2003 Server; UNIX, MS Windows XP, J2EE, MS Visual Studio .NET; ASP.NET, MS SQL, Oracle, Mercury QuickTest Pro, MS Office, MS Project, Lotus Notes. C Sharp. HTML Power Tools, Change AgentWebQA, Analyst Pro, Requisite Pro.

Confidential, Dallas, TX.

Technology Consultant

  • Worked as a Functional PM role on this SalesForce.com and Siebel CRM tools/SAP Full life cycle project Implementation. E-Commerce site Development.
  • Oracle products worked with iProcurement iSupplier Portal Payables Purchasing Purchasing Intelligence

Hire Now