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Senior Business Analyst Resume

Medina, OH


IT Manager with extensive Project Manager experience culminating in 15 years’ experience delivering effective, innovative and cost - efficient solutions for large-scale companies in healthcare and manufacturing fields. Extensive experience in full-cycle project management, data warehousing, network and database management, and solution delivery with 10 years experience managing internal and external IT support and software team members. Adept at working with multiple teams, vendors and stakeholders.


  • AutoCAD
  • FoxPro
  • MS Project
  • Power Designer
  • TCP/IP
  • Avamar
  • Infinity QS
  • MS Service Manager
  • .NET
  • Trackwise
  • Cerner
  • JAVA
  • MS SharePoint
  • SAP
  • UNIX
  • Cognos
  • Master Control
  • MS Visio
  • SPSS
  • Visual Basic
  • Eclipse
  • MiniTab
  • ODBC
  • SQL
  • VBScript
  • EPIC
  • MS Exchange
  • Oracle
  • SQL Reporting Services
  • VMWare


Confidential, LLC Solon, OH

Manager of Information Services

  • Managed overall company IT infrastructure and contributed to the planning and implementation of new and existing hardware and software.
  • Managed the designed and implemented a new more efficient and reliable backup and disaster recovery procedure involving software and hardware.
  • Initiated previously non-existent Software Development Life Cycle Plan and project management guideline’s, improving project delivery within scope, on-time and within budget.
  • Built a team of high caliber staff consisting of direct hires and contract consultants to support a staff of approximately 400 users, utilizing collaboration and communication to meet objectives and exceed goals.
  • Program/project manager of complex projects and cross-functional teams utilizing solid awareness of business intelligence (BI), agile, waterfall, and lean six sigma methodologies to ensure quality project delivery.
  • Managed and maintained an infrastructure and platforms consisting of VMWare ESXi, Dell EqualLogic, Citrix XenServer, Citrix XenApp, Windows 2003/2008/2012 Server and SQL Server 2008, 2012.
  • Managed and maintained an IT budget of approximately $2 Million.
  • Responsible for streamlining IT and planning for an SAP implementation and integration with VWR the organizations parent company.
  • Oversaw the development of applications and solutions to conform to operational process and assisted in redesigning processes to utilize technology solutions in an effort to improve productivity.
  • Worked closely with department directors and personnel to build a collaborative environment and improve communication.
  • Instrumental in validation and verification of software applications and databases to maintain FDA certification for the manufacture of medical devices.

Confidential, Medina, OH - Consultant

Senior Business Analyst/Project Manager

  • Gather and create Business Requirements Document (BRD), Functional Specifications Document (FSD), Nonfunctional Requirements Document, and Use Case Specifications.
  • Develop Test cases and Data requirements for alpha testing and User Acceptance testing..
  • Produced work flow and business process flow diagrams.
  • Managed developers and programmers to ensure project deliverables were delivered on time and within scope.
  • Developed key relationships with various IT functions, such as data warehouse/business intelligence, technical architecture, software development and operational support.
  • Managed Off-shore and remote resources to meet deliverables within the project plan.
  • Worked with third party vendors and developed requirements and time lines based upon vendor’s deliverables.
  • Building relationships with business owners and stakeholders to produce effective working relationships and project commitment.
  • Applied methodologies such as waterfall, agile, RUP and hybrid approaches to match project scope.

Confidential, St. Petersburg, FL

Production Systems Business Analyst

  • Lead analyst responsible for complex problem solving within IT while working with multiple departments to define project vision and ensure all project goals are met.
  • Responsible for project success within $2 million budget.
  • Responsible for analyzing and writing product requirements, design specifications and test plans for security and production data warehouse projects and executing execute IQ/OQ/PQ protocols.
  • Responsible for providing hands-on support to BI delivery teams for solution, technical and data architectures including platform selection, data modeling and ETL design.
  • Lead analyst responsible for integration and acceptance testing, including resolution of complex problems throughout ETL project life cycle.
  • Liaison for senior leadership among outside consultants and multiple departments throughout BI and ETL modeling and advanced visualization strategic planning stages and project life cycles.
  • Developed and maintain operations manuals, documentation, procedures, and operational instructions for West’s North American facilities.
  • Conducted planning and operational readiness assessments to provide an effective transition from development to production.
  • Coach, mentor and motivate junior level PMs and leads to cultivate relationships with stakeholders to improve project delivery across the enterprise.
  • Managed validation testing as part of the ETL process as data is moved from testing to production environment, while maintaining compliance with the FDA’s CFR 21 part 11 requirements.
  • Project leader responsible for the development, implementation and integration of SAP and manufacturing applications in a cGMP environment.

Confidential, Northeast Ohio

  • Project Manager for SEC electronic communications compliance mandate for financial industry involving capture, supervision, archiving and retrieval of all electronic correspondence.
  • Provided analysis and consultation on business operational design and process improvement through technology upgrades and enhancements.

Confidential, Akron, OH

  • Provided support to Chapter 7 Bankruptcy Trustee in the management of CHASE Bankruptcy Management Systems for Windows Server Based and Web Based CASELINK case administration and fiduciary management software.
  • Designed and maintained network systems, hardware and software involving Windows OS, Windows Server and MS Exchange.
  • Maintained network security and disaster recovery procedures utilizing software such as Symantec enterprise edition and VERITAS Backup Exec.
  • Designed, configured and installed Local Area Networks involving network cabling and routing of voice and data channels over broadband and T1 lines with multiple IP addresses.

Confidential Akron, OH

  • Created internet-based MySQL database using ASP, SQL and VB Script for the purpose of Data Warehousing and Mining of Physical Exams and drug testing records for DOT certified drivers/operators.
  • Designed and maintained multiple SQL, MySQL and MS Access databases.
  • Designed, configured and installed Local Area Networks involving secure workgroups within existing Local Area Network.

Confidential Medina, OH

  • Provided analysis and consultation on business operational design and process improvement through technology upgrades and enhancements.
  • Implemented remote monitoring system using IFocus DVR in a McDonalds Franchise, allowing users to remotely access real time and archived video footage over a 9 camera system.
  • Created and implemented a procedure for daily back office revenue reconciliation on a UNIX-based system in a four McDonalds franchise organization.

Confidential, Youngstown, OH

  • Designed and configured hardware and software requirements to comply with the Northern District of Ohio U.S. Bankruptcy Court’s electronic filing mandate utilizing Best Case Bankruptcy software and PDF file format.
  • Maintained network systems, hardware and software on a Windows-based infrastructure.

Confidential Cleveland, OH

Information Technology Director/Business Analyst

  • Lead data analyst responsible for operational procedures, database structure, data accuracy and quality of MS Access and MySQL databases.
  • Project Manager and Lead Technical Developer for the organization’s web sites using HTML, ASP, VB Script and SQL.
  • Business Analyst/Project Manager in the development of an Angel Investor network designed to present business plans and potential investment opportunities to Venture Capital groups.
  • Defined and documented requirements of website using end-user interviews, surveys and group meetings.
  • Redesigned website to allow for alterations to databases by non-technical personnel and trained key staff members in these procedures.
  • Developed agendas, budgets and oversaw technical requirements of all organization events.
  • Graphic design consultant for presentation and marketing materials.
  • Documented functional requirements of Angel Investor network using input from both investors and business plan presenters.

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