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Senior Business Analyst Resume

Nashville, TN

SUMMARY

A Business Analyst focused on process improvement to ensure the implementation of right technology solutions. These are determined through collaboration, research and communication. Agile, waterfall and other methodologies are applied to meet the needs of each project. Successes are achieved through facilitation, quality assurance, change management and training

.WORK EXPERIENCE

Senior Business Analyst

Confidential, Nashville, TN

  • Established the role of the BA as part of setting up a new Project Management Office.
  • Facilitated requirements gathering to improve the Materials Management processes.
  • Provided analysis and recommendations to implement a CRM solution.
  • Gathered and documented requirements with Use Cases, Data Points and Interface Specifications as part of the development of an Online Client User Interface.

Reporting and Business Analyst

Confidential, Franklin, TN

  • Documented report specifications for internal and external clients.
  • Managed sub - projects to develop new reports from disparate systems, which included report design, data definitions, and validation of metrics.

Knowledge Management Analyst

Confidential, Washington, DC

  • Translated client business needs into functional and technical requirements for the creation of an online portal through which internal and external audiences could access Agency project records.
  • Provided technical support for Knowledge Management tools that facilitate knowledge retention in the organization: SharePoint, Google Applications, Blogs, Wikipedia, Adobe Connect, AllNet.
  • Improved the Knowledge Management tools by working closely with technical specialists to enhance the user interfaces, promote discussion forums, and create documentation.

Business Process Consultant

Confidential, Lorton,

  • Applied agile management techniques to a modular redesign of constituent management.
  • Eliminated duplication of data entry by establishing central data sources.
  • Developed testing and training materials for DonorPerfect based on Use Cases.

Business Analyst

Confidential, Washington, DC

  • Managed the Quality Assurance and Acceptance of the Raiser’s Edge system implementation.
  • Recommended a Registration System based on user requirements and vendor negotiations.
  • Designed a moves management process to eliminate inefficiencies using SharePoint workflows.
  • Facilitated iterative design sessions to document a customized HEAT IT Support System.
  • Provided process improvement solutions through Visio diagrams of As-Is and To-Be processes with Business Process Modeling and Notation (BPMN) as part of a PeopleSoft 9.0 ERP project.

Business Systems and Data Analyst

Confidential, Zurich, Switzerland and London

  • Managed the business side of the formal SDLC to implement Hyperion for BI Reporting.
  • Provided decision-making analyses for Vendor Selection.
  • Created detailed technical design specifications and report prototypes.
  • Managed the User Acceptance and System Testing processes.
  • Customized the User Manual with step-by-step instructions and screen shots.
  • Produced the Data Dictionary of terms used by business owners, managers, and technical staff.

Quality and Reporting Analyst

Confidential, New York, NY

  • Served as the business SME on Essbase for multi-faceted reporting of workforce data.
  • Created specifications according to the iterative design process.
  • Ensured data quality through regular assurance tests.
  • Used troubleshooting techniques to systematically correct data inconsistencies.
  • Managed a cross-regional project team to resolve data issues in the PeopleSoft source system.
  • Provided management analyses in by extracting and evaluating data from HR and Financials.

PeopleSoft Consultant

Confidential, New York, NY

  • PeopleSoft 7.5 HR and Payroll implementation for DEUTSCHE BANK: Managed the SDLC tasks related to systems interfaces, reports and batch processes migrating from legacy systems.
  • PeopleSoft 8.5 ERP implementation at the BANK OF NEW YORK: Led the HR Benefits team through the life-cycle of the project: Requirements, Fit-Gap, Conversion, Testing and Training.

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