TECHNICAL SKILLS:

Languages: C, C++,COBOL, Java, VB, HTML

Operating Systems: UNIX, DOS, Windows 2000, Windows XP

Network Protocols: TCP/IP, Routing Protocols, HTTP.

Technologies: ASP,.NET, XML, JavaScript, SOA, WebServices, SOAP, WSDL,ESB

Tools: UML, MS Visio, MS VD, Rational Rose, Rational Requisite Pro, HTML,HTML5 Rational ClearCase, Rational ClearQuest, Rational Requirement Concept, SharePoint, Plan View

Methodologies: RUP, UML, Waterfall. Agile

MS Office tools: MS Word, MS Excel, PowerPoint, Paint, word, Visio, MS Project.

Database: MS Access, SQL Server 2000, Oracle 9i/8.x/7.x, DB2

Test Tools: Mercury WinRunner, Mercury LoadRunner, Mercury TestDirector, Mercury Quality Centre,QTP

Project Management: MS Project 2000/2002/2003

PROFESSIONAL EXPERIENCE:

Confidential, Plano TX

Product Owner and Agile Business Analyst Ecommerce

• Partnering with ecommerce leadership to establish department objectives and KPIs providing directions and insights to ensure the group is consistently meeting expectations.
• Conducted market research including consumer & channel segmentation, gap identification, brand and product positioning assessment, concept and product testing.
• As a product owner of the Next Gen Mobile e - commerce application, eliciting and capturing business and functional specifications by learning complex business processes and understanding the underlying transactional and logistic systems.
• Recommended HTML 5 structure and streamlined CSS3 classes and IDs to make the NexGen 2.0 web responsive for mobile (Phone, Tablet)
• Leading the development and testing of API’s built on REST (Representative State Transfer) and SOAP (Simple Object Access Protocol) technologies.
• Building web services by encoding project requirements in XML and JSON scripting languages entering coded information in to the coder repositories.
• Con rming API (Application Programming interface) operations by conducting tests using SOAP UI tool, modifying program sequence and/or codes.
• Daily Scrum calls and eliciting Themes, Features and User Stories in HP AGM.
• Leading Sprint ceremonies and tracking team velocity.
• Extracting and transforming data into report interface working with relational databases and querying tools.
• Collaborating with cross-functional business and technical teams to create UAT flows encompassing all the features and related functionalities.

Environment TeamForge, TeamSite, HP AGM, HP Quality Center, SQL Server, Linux, JavaScript, HTML5, XML, MS Visio, PLSQL Developer. IOS, Android Mobil

Confidential, Richardson, TX

Senior Business System Analyst

• Served as a subject matter expert (SME) working within the product development team for Interoperability Hub project.
• Elicited specifications for detailed and summary reports for transaction reconciliation, invoicing and fees.
• Participated in PMO planning calls providing work breakdown information to analysis, design, development and QA efforts.
• Partnered with stakeholders and subject matter experts to fully understand business needs in order to effectively gather and document business requirements.
• Evaluated requirements against existing business and system processes.
• Created models to identify, validate, document and communicate business requirements and organize them into a comprehensive and understandable “to-be” state to ensure that the ETCC’s client understands both the requirements and the results of changes to the system(s).
• Published, distributed and ensured sign-off of business requirement documents, functional requirement documents, design documents, use cases and process flows.
• Lead requirements gathering sessions with business stakeholders to evaluate and document existing business processes and future business needs for defects, maintenance, enhancements and projects.
• Controlled all changes through a formalized change request process, assessing the impact of requirement changes, and updating requirements appropriately.
• Identified opportunities to improve existing business and system processes.
• Worked with the Architecture and Development teams to answer application and requirements questions and resolved issues related to work assignments.
• Worked with the Quality Assurance Analysts to ensure that that test plans, test scripts and test conditions are based on the business and functional requirements.
• Worked with Customer Support and Training/Support teams ensuring that documentations reflect how the software functions.
• Contributed to discussions with business stakeholders to help set the product vision.

Environment: MS SharePoint, JIRA, Oracle DB, SQL Server, Linux, Java, PL/SQL, XML, MS Visio, PLSQL Developer.

Confidential, Plano TX

Business System Analyst/ Mobile Lead

• Attained subject matter expertise and experience conceptualizing/delivering native mobile applications, in both iOS and Android operating systems.
• As part of MetLife Mobile and Digital Channel program analysed and captured functions for enterprise mobile app designed for field underwriter insurance producer on a Kony mobile development platform.
• Guided business stakeholders in decisions around mobile design, feature-sets, and user experience utilizing Android and iOS best practices.
• Wrote epics and user stories detailing functions to ensure the completion of the customer insurance application.
• Created and maintained Functional Specifications and Use case documents in Caliber.
• Assisted the AD area by providing and defining the business changes to support the functional documentation and removing ambiguities.
• Provided ability for testers(Business and QA) to identify test plans and test cases
• Captured and elicited detailed functional requirements for web application development.
• Conducted data and content integrity for Self- Registration Confirmation.
• Assisted PM, AD and QA leads in maintaining project timelines through weekly status calls.
• Ensured complete review and sign offs on business and technical documentation from all stakeholders.
• Using structured methodologies to reduce complexity, risks and costs associated with offshore software outsourcing services and web development service.
• Coordinating between on site and offshore teams and managing the development process from on site.
• Creating and designing use cases, use case modelling, functional specifications, reports, and screen prototypes.
• Liaison between the various stakeholders in various business units and the development teams
• Project governance and oversight of various projects across multiple domains
• Testing and verification of the implemented requirements, either directly or working with the QA team.
• Training system users on new functionalities.
• Issue tracking and oversight to resolution.

Environment MS SharePoint, Oracle Db, Oracle Web Services, Mongo DB, Java, XML, MS Visio, Caliber

Confidential, Hartford CT

Agile Lead and Business System Analyst

• Drove highly prioritized projects focusing primarily on Aetna applications used to service external constituents (Members, Plan Sponsors, Brokers, and Providers etc.)
• Lead and coordinated cross functional and cross domain teams in achieving project objectives and goals
• Performed GAP analysis for Pharmacy PBM integration
• Participated in business operations of client and internal websites, including content enhancements, troubleshooting, and ensuring adherence to relevant standards and guidelines on mission critical infrastructure.
• Facilitated architect in resolving business concerns regarding Billing on-line payment system enhancements.
• Lead an Agile/Scrum team as Scrum Master for successful development of internal e-service portal on Service Now platform
• Facilitated project managers on documentation, testing, risk mitigation and change management
• Documented and created Business & Technical Requirement Documents, Use-Cases, User-Stories, and Call Flows, Process flows, Wireframes, Scope Tracking and Requirements Traceability Matrix spreadsheets.
• Handled requirements supporting manual and automated adjudication of medical, hospital, dental, vision and hearing claims
• Handled requirements supporting a system which produces paper and electronic statements and payments to Member and Providers
• Successfully resolved multiple SRs that generated in savings and efficiency in customer service benefits programs.
• Assisting in writing efficient and effective Test Plans, Test Strategy, System testing, End-to-End testing and User Acceptance testing.
• Participating in the planning, development, coordination and presentation of specific testing needs as appropriate to the quality assurance needs of the end user.
• Assisting business users in defining UAT test cases and plans; Established and maintained test cases and test data in Quality Center.
• Coordinated with the QA Team for testing activities across multiple systems and managed Conversion test execution.
• Providing the required test data for the developers in order to fix the defects.
• Participating in QA team meeting and bug tracking meetings

Environment: User Acceptance Testing (UAT), Rational Clear Quest, Rational Clear Case, Rational Requirement Composer, Rational Team Concert, MS SharePoint, MS Office, MS Visio, MS Project, Business Objects XI 3.1,Windows 7 Enterprise, SQL, Web Services, IBM DB2, Oracle 9i

Confidential, New York, NY

Business Analyst/ QA Analyst

• Performed data analysis and defined specifications for integration with quantitative models built across various asset classes including fixed income, securities and equity products.
• Responsible for project life cycle of a secure web based application gathering mutual fund data from various sources with daily reconciliation of the data against existing production databases.
• Compared and validated the data, fetched from Corporate Data Warehouse (CDW) using SQL queries, against the actual Micro Strategy-generated reports. 
• Wrote SQL statements for testing of Crystal Reports queries using TOAD
• Interacted with development team to design and implement SQL queries for QA Testing and report/data validation.
• Evaluated and tested new or modified software programs and software development procedures used to verify the programs function according to user requirements
• Wrote, revised and verified quality standards and test procedures for program design and product evaluation to attain quality of software economically and efficiently.
• Authored test cases/scripts in QTP
• Performed systems automated testing
• Reported, validated bugs and track statuses
• Maintained an existing suite of test cases and add to its content with thorough understanding of the application and requirements.
• Designed Test Cases and Test Plans for User Acceptance Testing (UAT).

Environment: MS Visio, MS Project 2002, MS Office, ClearQuest, Crystal Reports 8.0, Mercury Test Director, Mercury WinRunner, Windows 2000,Rational ReqPro

Confidential, Glen Cove, New York

Agile Business Analyst

• Interfaced with Product Managers and SCRUM Masters to research and collect the information required to deliver timely solutions.
• Performed project planning and scoping activities to achieve client goals within the expected timelines.
• Worked in tandem with the development team as Scrum Master to coordinate work across shared resources
• Took ownership of the client relationship and ensured scope defined and documented, acceptance criteria defined, and expectations fully managed.
• Communicated status, activities, and project risks to clients and escalate to leadership as appropriate

Environment: Agile, UML, MS VISIO, MS Office, MS Project 2007, MS Outlook, Windows 2000/XP, Rational ClearCase