SUMMARY:

• 7 years of professional experience in Retail Industry and 4 years of professional experience as a Business Analyst with excellent understanding, analyzing, and documenting Business Requirements, Functional Specifications, Business Process Flow, Business Process Mapping, and Modeling.
• 4 years of Experience in Guidewire Insurance Suite for Personal Lines and Commercial Lines, Workers Compensation, General Liability and Commercial Package .
• Major focus on full Guidewire suite (PolicyCenter, BillingCenter and ClaimCenter)
• Experience in working with Out of The Box Policy Center products and Portal projects.
• Experience in Day to Day Stand up Calls and War Rooms to Discuss Assigned Particular User stories and Defects related to that story.
• Worked with User Experience (UX) and User Interface (UI) teams while driving the functional requirements and Wireframes.
• Strong business analysis skills and an understanding of the software development life cycle (SDLC) utilizing Rational Unified Process (RUP).
• Excellent Experience in various software development methodologies like Rational Unified Process (RUP), Agile/Scrum, Waterfall across the span of various projects.
• Experience in Requirements Gathering techniques to verify and validate business and system needs. Effectively facilitated Joint Application Development (JAD) sessions to gather requirements
• Created different artifacts such as Business Requirements Documents (BRD), Use cases, Functional Requirement Specifications (FRS) and Traceability Matrix & Reports, Test plan and Test cases
• Extensive experience on Insurance industry including New Business, Policy Underwriting, Policy Issue, Endorsement, Policy Servicing and Claim Processes.
• Experience in finding Root Cause by holding a Branstorming session with Scrum Master, Developers and QA.
• Experienced in Web technologies like HTML, CSS and JavaScript.
• Experience in taking meeting minutes and storing the project documentation in lotus notes and storing useful information/documentation in share point site.
• Skillful implementation of different requirements elicitation and validation techniques such as walk through, interviews, brainstorming, presentation and storyboarding.
• Proficient in writing Test Plans, Test Scripts, Test Scenarios, Test Cases and experience in executing Integration, System, Regression and User Acceptance testing.
• Good experience of working with various bug tracking tools like HP Quality Center, Rational Clear Quest and JIRA and a very good understanding of the Defect Life Cycle.
• Used HP Quality Center Test Management tool/ALM, TestRail and JIRA for creating and executing Test cases, Defect Tracking and Defect Reporting and HP Quick Test Pro (QTP) for functional and Regression testing.
• Experience in conduction regular reviews, walkthroughs and inspections of documents with project stakeholders including customers.
• Experience in Gap analysis to compare As - Is with To-Be business processes and offered solutions.
• Excellent verbal and written communication skills to deal with all levels of management
• Quick starter, Self learner and a good team player with excellent leadership abilities

TECHNICAL SKILLS:

• Windows 8/7/XP/2000/NT
• .NET
• MS Visio
• MS Project
• MS SQL Server
• MS Access
• MS Office
• SQL
• SDLC (Agile
• RUP)
• Load Runner
• Erwin
• Visual Paradigm
• Business Process Analysis
• GAP Analysis
• Snag it
• Use Case Modeling & Analysis
• ER Modeling
• Rational Rose
• Rational Clear Quest
• SharePoint.

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

Business Analyst

Responsibilities:

• Gathering, analyzing and documenting Business Requirements, Functional Specifications, Business Process Flow, Business Process Mapping, and Modeling.
• Maintained a traceability matrix for all requirements at Sharepoint.
• Worked in Designing of Company’s Portal.
• Worked on GuideWire software, specifically with Guidewire PolicyCenter, Guidewire ClaimCenter and Guidewire BillingCenter.
• Implemented Out Of The Box Products in Policy Center and Portal.
• Worked on the Guidewire Platform to understand the workflow of Underwriter process.
• Conducted Gap Analysis to gather the requirements, by comparing existing Legacy system with policy center.
• Responsible for working with the Scrum Master, Product Owners in facilitating Scrum meetings - print Planning meeting, Daily Scrum meetings, Sprint Review meeting, and Spring Retrospective meetings.
• Assisted in Day to Day Stand up Calls and War Rooms to Discuss Assigned Particular User stories and Defects related to that story
• Assisted in the documentation of requirements for the Out of The Box Product in Guidewire Policy Center as a business analyst.
• Worked closely with Guidewire Policy Center and Portal Teams to co-ordinate the requirements.
• Analyzed standard industry practices of back office applications of Insurance Company, underwriting, billing, policy and claims administration with the help of Subject Matter Expert.
• Examined various bottlenecks and points for automation to streamline the policy issuing process and underwriting process.
• Processing of New Business, Renewal, Cancellation, Reinstatement and Endorsement for various lines of business (Personal Auto, Homeowners, Business Owners and Commercial Auto).
• Organized Joint Application developments (JAD), Joint Application Requirements sessions (JAR), Interviews and Requirement Elicitation sessions.
• Wrote Test Cases in JIRA that would test various Test scenarios.
• Documented requirements for Google Analytics to track the Internet Traffic.
• Provided key initiatives in working with users in defining project and system requirements.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
• Responsible for the development of a Data Warehouse for personal lines property and casualty insurance.
• Extensively used Test Director to review and update the status of entire testing process.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOAD using UML and Business Process Modeling.
• Upgraded the existing Test Scripts and created new scripts for client application to be able to work for new versions and patches, which improved product quality.
• Worked extensively with MS Excel and maintaining it on Google Excel Drive.

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Worked on key functionalities of PolicyCenter such as submission wizards, Renewals and policy change to drive the requirements
• Worked as a Business Analyst for Guidewire PolicyCenter Implementation and integration of PolicyCenter with legacy systems, document output management systems and Rules & Rating Engine.
• Worked on implementation of Guidewire Policy Center for the Commercial Lines, Billing Center and on the Integrations with Claims, Billing and Third party vendors.
• Participated with the business team in the creation/completion of project charters and project scope for Guidewire Billing & Policy Center projects.
• Worked on an application that took care of online account services which included Bill paying, checking the bill history, changing customer profile, ordering auto insurance ID cards Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Experience working in the Insurance domain, planning and testing the Auto and Property insurance claims processing system with strong analytical skills and ability to analyze business practices and define optimal procedures.
• Develop, document, communicate business and functional requirements for the PolicyCenter implementation project and support development cycles and testing.
• Analysed PolicyCenter UI on various activities like Risk Analysis, Activity Patterns, Payments for Billing, Customer Service Issue Resolution, Form Patterns, Endorsements, Underwriting Issues etc
• Gather business requirements through interviews, JAD sessions and observations and created theBusiness Requirements documentation for building UI for viewing data through GuidewirePolicyCenter.
• Worked with SCRUM Master, Business Owners, Project Sponsor, SME and Guidewire Consultants to define Product Backlog, Sprint Backlog, estimate efforts for user stories
• Review business requirements to identify product gaps in the Guidewire.
• Performed Functional testing, Regression testing and Performance testing of Billing Center, Policycenter and Paymentmanager in Guidewire application based on the business requirements
• Conducting insurance rating on automobile policies. Going through numerous rating factors and coverage factors and creating excel worksheets to generate proper premium for customers.
• Resolution of disputes regarding premium increase from current to prior year for automobile policies. Having to manually rate current and prior year policies and submit a final report
• Conducted functional and technical requirement gathering sessions with Stakeholders, Underwriting Managers and Operations Analysts for the Policy, Claims and Point-of-sale related modules.
• Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Pega Business Process Management (BPM) tool.
• Utilized corporation developed Agile SDLC methodology. Used ScrumWork Pro and Microsoft Office software to perform required job functions.
• Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.
• Worked extensively with MS Excel and MS access
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
• Authored various Use Cases and Activity diagrams, Sequence diagrams using Rational Requisite Pro and used UML methodology to define the Data Flow Diagrams (DFD).
• Used Test Director and Mercury Quality Center for updating the status of all the Test Cases & Test Scripts that are executed during testing process.
• Documented and delivered Functional Specification Document to the project team.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Developed business requirement specification documents as well as high-level project plan.

Confidential, Windsor, CT

Business Analyst

Responsibilities:

• Gathered high-level requirement for all the external projects in a release.
• Extensive involved in analysis of data elements from worker's compensation that includes various premium components and its calculations, loss amounts & claim counts.
• Managed General Liability, Commercial Property, Commercial Package, Commercial Auto and Workers Compensation policy lines
• Worked on UAT testing and took signoff from the Commercial line of Property & Casualty business users.
• Completed the documentation of Claims Scenario’s for the source system
• Involved in formatting data stores and generate UML diagrams of logical and physical data.
• Worked extensively with MS Excel and MS access
• Responsible for acting as a liaison with operational and financial management, systems support and sales to identify business opportunities.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.
• Responsible for gathering requirements from users in operations group and performing data mapping for the application, confirm and vacillating the requirement at time of BA testing.
• Facilitated and led JAD sessions aimed at functional requirement walkthroughs for all the impacting projects and updated the documents based on recommendations (if any).
• Worked with developers and designers of BPM System to make sure development understands business process and detailed technical requirements.
• Used MS Visio for Process modeling and Business Process flow diagrams.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.
• Interacting with the developers on resolving the reported bugs and various technical issues.
• Assisted the QA team in designing the Test Plan and Test Cases for User Acceptance testing.

Confidential, Indianapolis, Indiana

Assistant Manager

• Jack Petroleum is Indiana-based oil product company. It owns multi-chain convenience stores across Indiana. Its sells all kind of oil and convenience store products.