Consultant Resume Philadelphia PA - Hire IT People

SUMMARY:

Experienced Consultant with over a decade of experience in Telecommunications Industry, System Analysis, Business Development, Sales, Analytics and Operations domestically and internationally
Driven technical enthusiast of technology interested in providing best customer experience and improving product quality enabling best service delivery to end users
Significant experience in customer service, client and vendor relationship management
Collaboration with C - Suite stakeholders, Network Engineers, Product Owners, Project Managers and Software Development teams to successfully execute solutions and launch new products and services
Strategic thinker with analytical skills and ability to resolve complex and challenging problems
Clear communicator with an adaptive and analytic personality

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia PA

Consultant

Responsibilities:

Confidential SME providing ongoing technical and analytical expertise to cross functional teams and stakeholder gained through years of experience with Confidential product and deployments
Developing unique test cases and approach to reproduce key product issues in the field
Driving issues to resolution with vendors, support groups and stakeholders
Improving the quality of testing process, developing new testing methods and enhancing current testing activities
Technical support on key programs and objectives with highest impact like broadband offline, cell offline, frozen touchscreen helping to drive improvement and quality to customers
Key player in identifying issues causing frozen touchscreen and black screen events resulting in a 65% fix resulting millions of operational dollar savings

Confidential

Trial Support Analyst

Responsibilities:

Confidential, Blue Bell, PA

Resource Manager

Responsibilities:

Identified qualified candidates utilizing all available tools for managed projects and consulting opportunities for Fortune 500 clients

Confidential, Kennett Square, PA

Business Development Manager

Responsibilities:

Established the North American Sales Office
Setup partnerships with companies and individuals within telecom industry
Telecom Billing and Order Management product presentations and demos
Managed 1MM - 5MM proposals preparation according to RFP requirements
Prepared Teaming Agreements, Case Studies, Market Research and Analysis of future market trends

Confidential, Philadelphia, PA

Marketing & Sales Support Analyst

Responsibilities:

Startup group funded by venture capital to establish a new entrant in the market of “Groupon phenomena” concept “Deal of the Day”
Compiled statistical data to determine ROI using web analytics to track web traffic and product sales
Create reports and presentations for upper management
Provided support for the sales team with use of SugarCRM, Drupal, MarketDialer (auto-dialer), Utilized Mozenda web scraping tool to build custom directory list for sales

Confidential, Essington, PA

Marketing Analyst / Manager

Responsibilities:

SEM/SEO - tracked the company website and third party advertisements on the internet to improve the visibility of the company on the web and increase revenue
Increased a number of corporate accounts with loyalty programs
Provided support to Sales Agents on the use of SugarCRM and managed parking lot operations

Confidential

Business Development, Marketing and Sales

Responsibilities:

Streamlined and improved the Company formal bid proposal process
Drafted and presented project proposals to clients
Generated new business leads in the US and EMEA markets
Drafted 1MM - 5MM proposal preparation according to RFP requirements
Surveyed industry developments and trends for OSS/BSS technology in the telecommunication industry
Interfaced with Oracle and Telecom Management Forum to maintain and improve the corporate partnership status and adhere to industry standards