SUMMARY:

• Around 8+ years of experience as Sr. QA Analyst in IT industry with wide exposure of testing and domain understanding of high revenue generating products and applications.
• Worked Closely in Requirement Stage, Test Planning, Test Analysis, Test Design, Test Verification & Construction, Test Execution, Result Analysis, Test Automation, Defect Reporting and Execution, User Acceptance and Pre - production and Production Deployments.

TECHNICAL SKILLS:

Languages: SQL, PL/SQL, JAVA, C, C++, C# and UNIX

Operating Systems: Windows /NT /XP, Solaris, HP-UX, IBM-AIX

Web Technology: VB Script, HTML, XML, .NET, DHTML.

Database: ORACLE, MYSQL,, PLSQL,, SQL SERVER, MS SQL, MS Access, TOADSQL DEVELOPERQuality Assurance Tools: HPQC (ALM 12.0/11.00), TFS, QTP, BPT, Load Runner, Requisite Pro, Selenium, Z-Tracker, MyPrism, SOAP UI PRO, BMC Remedy

Methodologies: Agile / Scrum, Spiral and Waterfall Model

Reporting Tools: Business Objects, MicroStrategy

Business Modeling Tools: Rational Rose, MS Visio

Middleware: MQ Series, Web services

Project Management: Microsoft Project, Microsoft PowerPoint, Microsoft Excel, Microsoft Word

Other Tools: SnagIT, Beyond Compare, VPN Tokens and ATT Connect

WORK EXPERIENCE:

Confidential, Atlanta-GA

Sr. Automation Tester/QA Lead

Responsibilities:

• Involved in Business Requirements review with Business Analyst for Mobility, Uverse & Direct TV Billing system new Functional Upgrades.
• Involved in creating Test plan and Test suits in HP ALM Quality Centre as per the new requirements and Functional upgrades to the new Billing System for every release.
• Involved in End to End testing of the upgraded Billing system for 8.1 to 9.2 Versions.
• Worked on CRM (Customer Relationship Management), OMS (Order Management System ) and Enabler Billing system.
• Involved in testing complete billing life cycle from Ordering, Billing, Rating, Provisioning and Invoicing.
• Worked on atomic API interfaces that allow the portal to consume Service Availability APIs, Automated Provisioning Request APIs, Biller Provisioning APIs, and Test and Turn-up APIs for all AT&T Home & business Uverse services.
• Used Groovy script to customize test scripts and compare property tables that has data from Web Services and from database.
• Worked On Method Invoker to check the Request-Response in Ordering system.
• Developed SQL Scripts to conduct Back-end Data validation and check the Data Integrity of Customer information.
• Involved in creation of Severity 1, 2 and 3 Defects in HP ALM for all major Issues and working with the required teams on AT&T Connect call and Group chat rooms to get issues resolved.
• Worked with Infra and DBA Teams on all types of Environment issues in Billing.
• Worked on Unix, Splunk and Log Viewer tools to check for the errors in the logs.
• Involved and in Deploying of Emergency Fix on T-Enabler and M-Enabler DB.
• Involved in raising Work Request (Web-Trax) and Parecs to Infra and DBA Teams and working with them closely to get the issues resolved.
• Performed End to End testing involving all impacted applications.
• Provided support to UAT team in creating Test Data and Test cases.
• Ensured the connectivity Testing Data flow and Business logic. Compared/ Certified end results facing back to Business Requirements.
• Attended meetings with Business clients providing reports related to UAT Testing and supported PVT/Post Deployment Testing.
• Involved in Weekly and Monthly status meetings with Amdocs and AT&T Management to provide status update on Testing activities progress.

Environment: HPQC/ ALM 12.0/11.00, CRM/OMS and Enabler, Method Invoker, Unix, Splunk, Web-Trax, Log-Viewer, AOTS, SOAP UI, TOAD, Agile, Windows XP.

Lead Defect Manager & UAT Tester

Responsibilities:

• Involved in Business review meeting with Business Analyst for each release to understand the system specifications & changes in the By-flow of the system.
• Effectively worked with Delivery Teams in Process Improvement Techniques, to maintain a quality software product and minimize defect creep in Production Environments.
• Handled War-room, chat-sessions, Severity-I Outages, Call2Work for defects created by business users.
• Verify all changes to the existing Products, Pricing, Discounts and Billing scenarios on the web page and check for their functionalities.
• Involved in Web services testing using SOAP to test Service Assurance API's, pre-sale API's, Ordering API's, Billing API's and Provisioning API’s.
• Performed Business Process Testing using HP Quality Center/ALM 11.
• Created Testing Framework for web based application using Selenium WebDriver and JAVA from ground in Agile Environment.
• Record and play back test in Firefox using Selenium IDE .
• Accessing Forms, Links, Keyboard Mouse events and Tables using Selenium Web Driver.
• Knowledge about creating Data driven, Keyword and Hybrid frameworks using Selenium.
• Worked with several Cross functional teams on ORT and Production defects and also created Defects in QC/ALM and assign them to the responsible team for Rot Cause and Permanent fix.
• Worked on UNIX, ACC/ Tealeaf and SPLUNK Tool to validate errors in logs for Production defects.
• Created many high severity defects and worked closely in improving the flow and quality of the product.
• Worked on Defects created for ORT, UAT, UCT and Production environments.
• Worked Closely with Testing Team to recreate the issue/scenario in Test environment for analysis.
• Attended daily Review meetings to review and follow-up the status of defects. Also attended Team review meetings to notify status updates.
• Provided SQL Scripts to update the Database with valid data for the Defects/orders which had Data issues.
• Worked with Business Group and Product owner to prioritize the defects as per the urgency and business impact.
• Involved in Bug triaging for ORT and Production issues using BMC Remedy and AT&T One Ticketing System.
• Responsible for weekly status updates to ATT Leadership showing the progress of the testing effort, open issues and ORT and Production defect tickets which are in OPEN, Deferred and closed status.
• Involvement in creating reports, project metrics, Pareto reports and root cause analysis using Business Objects tool .

Environment: HPQC/ ALM 12.0/11.00, Unix, ACC, Splunk, BMC Remedy, Selenium, AOTS, Business Objects, SOAP UI PRO, SQL, Agile, Windows XP, Rally, Sharepoint.

Sr. Automation QA

Responsibilities:

• Extensive experience in using Quality Center (HPQC/ ALM 11.00) (Test Planning, Test Lab and Defect Tracking).
• Participated in both Manual and Automation Testing.
• Developed automated scripts using QTP for performing Regression Testing.
• Executed test scripts with multiple test data using Data driven testing and Keyword driven testing for functional and regression testing.
• Created automated test scripts with Functions/Actions, Arguments/Parameters and Check points using Keyword driven/Module oriented frameworks and calling the functions/actions in other scripts.
• Inserted different check points, created conditional loops and regular expressions to verify the values of objects.
• Conducted batch testing for automation programs. Handled Exceptions and Recovery scenarios.
• Involved in all phases of end-to-end testing which includes functionality testing, regression testing, GUI testing, system testing and integration testing of the application, its interfaces and client/server utilities.
• Updated modified test cases and test scripts into Test director as per the modified requirements.
• Developed SQL queries to check data validity and database integrity.
• Executed test scripts accurately & concisely, reported progress, defect status using HP Quality Center for bugs.
• Managed individual tests, reported bugs and coordinated with the developers to resolve the bugs.
• Prepared Daily Status reports and performed Defect Management and provide status of projects to Leadership/Clients.
• Documented Health Insurance Claims processing Test Plans, Test Cases and performed data validation using specification documents.

Environment: HPQC/ALM 11.00, QTP, UNIX, VBScript, ASP, Soap UI PRO, XML, HTML, Rational, JavaScript, SQL, Windows XP.

Sr. Automation QA

Responsibilities:

• Participated in review meeting with Business Analyst to understand the new functionalities/changes that will be introduced to the existing application.
• Prepared the Test Data for appropriate execution of test cases which includes setting of testing environments studying the downstream and upstream external systems in detail to core OSS/BSS applications.
• Reviewed and analyzed system requirements, to understand the customizations design and implement testing strategies.
• Involved in exporting of test cases from excel to ALM 11.00 and worked on mapping of Test cases with Technical requirements in RTM.
• Used HP Quality Center as a Data management tool to write and modify Test Plans/ Cases.
• Worked with QTP using the Expert view for testing the GUI required by the end user. VBScript is being used and the scenarios are being parameterized based on Market/Submarket and Account information.
• Multiple checkpoints and insertions are being used in the scripting to make sure that both the New as well as Existing customers are being provided the expected output in the real time environment.
• Data Driven Automation framework is being used in QTP when the Performance is tested and the data is being retrieved based on the third party information so as to make sure that the system doesn’t break once the live traffic hits the Production Environment.
• Excellent experience in backend testing for database auditing and data verification and validation using SQL scripts and even worked on stored procedures and scripts in SQL developer.
• Experience in Gathering Business Requirements, HLD’s, FRS & SDS to design Test Package and Test Plans.
• Worked several CR’s starting from Data Setup and Test Scenarios Creation, Test Executions, Defect Reporting in Quality Center/ ALM.
• Generated Tractability Matrix to understand the complete coverage of requirements.
• Tested XML for all interfaces to exchange the data between the applications
• Conducted data analysis of the backend database using Oracle during the software life cycle
• Used third Party DBs for validating data against the Web Services Oracle using complex SQL queries and stored procedures.
• Involved in running of the UNIX shell scripts and had hands on experience with UNIX utilities and commands for checking and running background process and finding errors in logs.
• Responsible for weekly status Reports showing the progress of manual and automated testing.
• Provided support & coordinated with QAT/UAT Teams and IST testers while testing for third parties.

Environment: Windows, Oracle, UNIX, HPQC/ ALM, QTP, CSI, TOAD, SOAP UI PRO, XML, Oracle and CITRIX SERVER, AGILE

Quality Analyst

Responsibilities:

• Analyzed and reviewed Business Requirement and Functional Requirement documentation.
• Interacted with Developers and Business Analyst to analyze and understand the user requirements, functional specifications and technical specifications.
• Involved in System testing, Integration testing, Functionality testing, Regression, End-End testing, User Acceptance testing.
• Involved in writing test strategies, test plans, and test cases.
• Performed black box testing of the application. Manually tested the functionality and User Interfaces of web application.
• Used Mercury Quality Center for Test Planning, Test execution and Defect Tracking.
• Involved in Unit Testing of some of the sub modules/components of the application as per the requirements with developers.
• Developed automation strategy that defines the test cases to be automated, reusable functions, parameterized functions, and directory structure, naming standards for the functions, test cases, variables and scripts files.
• Performed Data-Driven testing to read test input data from an external source so as to test the application with different positive and negative data and wrote some reusable functions.
• Performed functionality and regression testing using QTP.
• Interacted with developers to report and track bugs using Quality Center.
• Involved in Data Validation using SQL queries
• Involved in database analysis and Back End Testing using specific SQL queries in Oracle.
• Worked on Web Interfaces functionality and participated in User Acceptance Testing.
• Created standard report, snapshots and full reports using Quality Center.
• Participated in Bugs Triage meetings, Team meetings and Defect report meetings
• Used Quality Center for requirements management, planning, scheduling, and running tests cases and bug reporting
• Compared and analyzed the expected results to the actual results and documented the reports accordingly.

Environment: UNIX, Oracle, SQL, PL/SQL, Java, JavaScript, XML, MS Office, HTML, Quality Center 9.0, QTP 9.0, IIS.

Quality Assurance Tester

Responsibilities:

• Work closely with development and Product owners to understand product features.
• Extensively do testing in system test and integrated test environments
• Design, develop and execute test cases that validate product features
• Extensively use SOAP UI tool for testing web services
• Worked in XML and Web service testing
• Develop SQL queries to retrieve data for validation purposes based on the test cases.
• Extensively configured and used simulator tools for submitting the messages in system test environment where the back end connectivity is unavailable.
• Extensively used BUGTRACKER Tool for bug tracking, issue tracking.
• Actively participating in enhancement meetings focused at making the application more reliable and also responsible for submitting daily report status.
• Responsible for testing the Real time and near Real time transactions from POS
• Responsible for Coordinating with Off shore resources.
• Highly skilled in analyzing the requirements and framing the documentation for Test Package, Test Plans
• Involved in many Rapid Deployment processes, Enhancement Requests and Critical Requests as an important resource from QA.

Environment: Oracle, Unix, Java, Quality Center/ALM, MS Office, Load Runner, SOAP UI

Quality Analyst

Responsibilities:

• Written and execution of Test Cases based on the business requirements of the application.
• Execution of Test Cases and analyzing test results.
• Involved in Manual, Functional Testing.
• Analyzing requirements, preparation/review of Test Cases.
• Worked with development team to ensure testing issues are resolved on the basis of using defect reports.
• Detecting bugs and reporting them through bug tracking tool

Environment: .HPQC/ ALM, .Net Framework 2.0, Visual Studio.Net 2005, ASP.NET2.0, ADO.NET, SQL Server 2000, Windows XP, Bugzilla

Quality Analyst

Responsibilities:

• Developed test cases in Microsoft Excel files.
• Performed Black box testing, Unit testing, System testing, Stress, Security testing and Integration testing.
• Performed end-to-end testing manually and associated with User Acceptance Testing.
• Performed manual testing on the application to check the application is meeting the requirements as in the specification design document.
• Performed Stability Acceptance Testing using Quick Test Professional for testing the functionality and sanity of the application.
• Followed the Testing processes and coordinated with team members for producing deliverables (exit criteria) schedule.
• Contributed in preparing documents at all phases of testing.

Environment: QTP, Manual Testing, ASP.NET, SQL Server 2000, Test Director, Windows XP, DHTML, Visual Basic, Client/Server testing.