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Qa Specialist/508 Sme Resume

Baltimore, MD

SUMMARY:

  • Accomplished and results driven professional recognized for productive performance, commitment to excellence, on - time completions, attention to detail and demonstrated ability to communicate and collaborate with senior management, associates, and customers.
  • A highly organized, multi-tasking, quick learner, who works well independently or in a team.

PROFESSIONAL EXPERIENCE:

Confidential

QA Specialist/508 SME

Responsibilities:
  • Perform requirements analysis and build detailed documentation such as User Stories, BRD, FRD, SRD, and RTMs for technical/system requirements, user requirements and business requirements under the agile and scrum methodologies.
  • Map and document requirements throughout necessary deliverables in the SELC under the agile and scrum methodologies.
  • As the Lead for the Notices and ECMS Modules, I perform QA/RM by leading design sessions with the stakeholders, work with the designers, developers and integrators to ensure that the modules are built on-time and perform to the State’s specification, perform testing to ensure proper data integration is present and manage release schedule and appropriate necessary support staff to ensure release contents are ready on-time.
  • Ensure that the modules/releases and testing activities under the agent/broker, admin, citizen and caseworker roles met business requirements and systems goals, fulfilled end-user requirements, and identify/resolve prior system issues.
  • Collaborate with analysts, developers/designers, integrators and system owners in the testing of new software programs and applications.
  • Ensure that any new software integration into the systems meets functional requirements, system compliance, and interface specifications.
  • Review and analyze the effectiveness and efficiency of existing systems and develop testing strategies for improving or leveraging these systems.
  • Evaluate, plan, design, develop, and deploy testing techniques for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles.
  • Create and execute test plans, test scripts, test cases, test scenarios and training materials that determined optimal system performance according to specifications.
  • Conduct all types of application testing and training as needed, such as system, integration, unit, regression, smoke, E2E, user acceptance and IV&V testing methods.
  • Perform ETL / Data Warehouse testing including writing SQL queries/statements extensively or by tailoring developers queries and implementing the queries against the Oracle/DB2 tables to validate expected results; Seeding Data and Validation of Batch Files.
  • Analyze formal test results in order to discover and resolve defects, bugs, errors, configuration issues, and interoperability flaws.
  • Detect errors and bugs, research their origin, document defects and recommend fixes.
  • Work with developers to remediate defects and provided training to peers, stakeholders and end users.
  • Produce reports/matrixes and documentation for all testing efforts, results, activities, data, logging, and tracking.
  • Communicate test progress, test results, and other relevant information to project stakeholders and management.
  • Lead Functional Test Engineer for the Self Registration, Notices and ECMS modules. Lead 508 SME.
  • Technical Skills/Tools Used: Including but not limited to: SQL, DB2, RQM, SOAP UI, HP Quality Center, IBM Doors, IBM Curam, Connecture, CMIS, Crystal Reports, CMMI, Selenium, Web Application Development, IT Project Management, Healthcare, HIPPA, System/Requirements Analysis/Design/Testing, JIRA, JAMA, Data Analysis, PC hardware, software and network troubleshooting, MS Office Suite of Applications Expert/Trainer, Macros,
  • Perform 508 Compliance assessments for applications (Client/Web) and project related documents/deliverables, created defects, worked with developers/authors to mitigate defects, performed template creation and provided 508 education to project teams.
  • 508 Testing Tools used include, but are not limited to the following: JAWS 14, WAT, WAVE, NVDA, MS Office 2010, Adobe Acrobat Pro X, Juicy Studio Color Contrast Analyzer, Windows Narrator, Dragon Naturally Speaking, Compliance Sheriff

Confidential

BA/QA Tester/508 SME/DHS Certified Trusted Tester

Responsibilities:
  • Performed analysis and documentation of system requirements, user requirements and business requirements under the lean agile, agile and scrum methodologies.
  • Mapped and documented requirements throughout necessary deliverables such as SRD, FRD, DD and RTM in the SELC under the lean agile, agile and scrum methodologies.
  • Authored and performed reviews and updates of required related life cycle documents such as System Requirements Documents, Requirements Traceability Matrixes, and 508 Test Plans under the lean agile, agile and scrum methodologies.
  • Performed Testing (web sites, web/software applications, and PDF/WORD documents) through use of Black Box - Functional Testing Techniques, White Box Structural Testing techniques, HP QC, IBM Doors, Compliance Sheriff, ACC Verify/Repair, Windows Accessibility Toolbar (WAT), Inspect32 (Object Inspector), Java Ferret, Adobe Common Look, JAWS, Adobe Acrobat Professional, Microsoft’s Accessibility Checker and Manual HTML Code Reviews.
  • Requirements and Test Management using HP Quality Center
  • Authored test plans, test scripts, remediation plans, and policies and procedures.
  • Provided project recommendations on Section 508 statutory and regulatory requirements.
  • Maintained current knowledge of web/software engineering practices, programming and rapid development methodologies (AGILE), operating systems/software analysis, technological developments/applications, compliance testing, accessibility laws/regulations and technical standards related to Section 508, Assistive Technologies, Enterprise Architecture, Business Process Improvement and Emerging Technologies.
  • Provided recommendations, expertise and direction in the development or modification of complex systems, programs and policies to enhance system and components interoperability and 508 Compliance.

Confidential

BA/QA Tester/Senior Section 508 Analyst

Responsibilities:
  • Authored and Reviewed SDLC documents in a timely manner;
  • Provided detailed feedback and clear change requests;
  • Participated in project meetings;
  • Provided guidance and resources to project team;
  • Logged new project criteria in the Programs database;
  • Provided guidance to project on work product deliverables;
  • Received work products from the project;
  • Reviewed for pertinence, accuracy, issues
  • Surfaced concerns where deficiencies are discovered
  • Provided recommendations and coding solutions
  • Recommended Program approvals when projects’ satisfy documentation requirements
  • Performed the Analysis of Electronic/Information Technology (EIT) Purchase Requisitions;
  • Reviewed documents in a timely manner;
  • Provided detailed feedback and clear change requests;
  • Provided guidance and resources to Purchaser/Contracting Officer
  • Logged new requisition correspondence in the Programs database;
  • Provided guidance on work product deliverables;
  • Received work products from the purchaser;
  • Reviewed for pertinence, accuracy, issues
  • Surfaced concerns where deficiencies discovered
  • Provided recommendations
  • Recommended 508 Program approval when requests satisfy documentation requirements
  • Performed Comprehensive Testing of applications using Assistive Technologies; ZoomText, Dragon Naturally Speaking, JAWS, Manual Code Reviews, and Automated Technologies; Compliance Sheriff and AccVerify/Repair.
  • Executed functional and Section 508 Test Scripts. Log issues and document results in SharePoint Defect Reports or other project data gathering mechanisms (excel spreadsheets, custom templates, etc.)
  • Developed test scripts and plans as required. Develop/document test results/status as needed.
  • Supported client penetration, security and performance testing as needed.
  • SharePoint Governance Board Member; Represented 508 Programs to assist the IRS in developing consistent compliant rules and guidelines that give administrators, business owners and users just enough flexibility and control to produce customized, manageable solutions, and also provide enough oversight so that the solutions retain manageability.
  • Served as Backup 508 Coordinator; attend high level government meetings; disseminate information and technical assistance, coordinate training and information sessions, and review exception requests to help ensure coordination of 508 efforts across the agency and government.
  • Performed Microsoft comprehensive testing using Assistive Technologies; ZoomText, Dragon Naturally Speaking, JAWS, Manual Code Reviews, and Automated Technologies; Compliance Sheriff and AccVerify/Repair, identify deficiencies, provide workarounds and work with the IRS and Microsoft to develop necessary solutions. (Win 7, IE 8, Office 2010, SharePoint 2010)

Confidential, Baltimore, MD

IT Specialist/Human Resources

Responsibilities:
  • Technical Skills Used: Including but not limited to PC hardware, software and network troubleshooting, MS Office Suite of Applications Expert/Trainer, Database Developer, Web Design/Development, Server Management, SharePoint Administrator/Trainer, Hyperion Administrator/Trainer, Requisite Pro Lead User, 508 Compliance Tools Expert/Tester/Trainer, Web Application Development, IT Project Management, LAN/WAN Administrator, Systems Analysis/Design/Testing
  • Project Management: Formally trained and have performed planning, analysis, documentation, development, testing and implementation of several automated, web-based interfaces for the Office of Personnel and for use by the entire agency of 60,000 employees.
  • 508 Compliance: Following the necessary federal rules and regulations, I have participated in the development, testing and maintenance and training of 508 compliant documents, web pages and web applications through utilization of such tools as HTML, JAWS, Dragon, Adobe Acrobat and MS Office applications.
  • Provided Information Technology (IT) Support for LAN, Server, Hardware, Software, Desktop and End Users.
  • Hyperion Developer/Administrator: With 5 years of experience as Hyperion Developer/Administrator, I have performed planning, design, development, testing, debugging, systems administration and maintenance of queries, reports, dashboards and/or programs based upon stakeholder’s requirements for Hyperion Planning, Shared Services, Essbase Administration, Financial Reporting and Performance Scorecard utilizing my knowledge of Business Rules, Calc Scripts, Oracle Data Integrator, and Hyperion Reports.
  • Perform preparation and maintenance of Hyperion program development and operating instructions. Performed the analysis/maintenance of Hyperion programs and financial or personnel data. Corrected programs errors and made necessary changes when required.
  • Provide functional and technical advice, guidance and formal training to Hyperion end users as needed. Perform Hyperion system management duties including the implementation of software patches/upgrades and the management of users/passwords, groups and roles.
  • Handle sensitive data according to agency policy and standards and escalate issues to Oracle.
  • Performed the development, review and analysis of component and Confidential wide policies and procedures as well as the preparation of related directives in the subject areas of Personnel Data, Security, Payroll, and Time/Leave.
  • Executed studies and research to investigate and evaluate new methods and techniques designed to improve the effectiveness of the Administration's personnel data, security and payroll management programs/systems. Study procedures used in other government agencies and in private industry to develop background knowledge in systems and procedures which may be of significance in improvement of the Administration's personnel data, security and payroll management programs. Consistently ensure that each department uses its systems to their fullest potential and review each regularly for deficiencies.
  • Performed a variety of other technical and administrative duties in the Office of Personnel (OPE), Center for Personnel Management Information Systems and Payroll Staff (CPMISPS); assisted in analyzing, coordinating, planning, tracking, training and implementing various human resources automated systems and projects at the Confidential .
  • Effectively utilized and trained necessary staff as needed on the Federal Personnel and Payroll System (FPPS) and the Human Resources Management Information System (HRMIS) to update and maintain Confidential employee personnel data.
  • Database Administration: Made use of the Human Resources Operational Data Store (HRODS) which provided an alternative to HRMIS reporting; use advanced query and online analytical reporting tools such as, Web FOCUS, Excel and Hyperion to produce reports.
  • SharePoint Administrator: As SharePoint Administrator I performed user security management, usage and storage monitoring, and global policy control to minimize reduced security, compliance and performance risks. Allowed instant discovery of new sites, controlled access permissions at every level, and completely centralized management and application control, in continued efforts to improve IT productivity while reducing administration costs. Identified Microsoft SharePoint assets dispersed across the enterprise using a rule-based search, and propagated configuration and security permissions to web applications, sites, folders, and lists in bulk, resulting in quicker time-to-value of each update. Developed sites for users. Performed end user training.
  • Assisted in OPE web application development/maintenance (PACS, Employee Data, OPE Equipment Inventory, IT Support Request, RFSA, Forms Library).
  • Assisted in research of relevant hardware/software upgrades and prepare technical specifications on IT purchase requests.

Confidential, Baltimore, MD

Public Affairs Specialist/Visual Information Specialist

Responsibilities:
  • Technical Skills Used: Including but not limited to PC hardware, software and network troubleshooting, Sassy, Quark, Corel Draw, Adobe Photoshop, Adobe Illustrator, Large format printer/plotter installation/training/maintenance, MS Office Suite of Applications Expert, Web Design/Development, Server Management, 508 Compliance Tools Expert/Tester/Trainer, Systems Analysis/Design/Testing
  • Provided a wide variety of services in support of the Office of Media Technology (OMT), the Office of Communications (OCOMM) and to related component groups throughout the Confidential .
  • Provided all levels of support services to the Broadcast Center, the MultiMedia Center, Social Security Television (SSTV), and the Assistive Communications Services Center (ACSC) as well as outside components throughout Confidential in a proper and cost effective manner while taking advantage of new and emerging technology to improve the level of service provided.
  • Following the necessary federal rules and regulations, I have participated in the development, testing and maintenance and training of 508 compliant documents, web pages and web applications through utilization of such tools as HTML, JAWS, Dragon, Adobe Acrobat and MS Office applications.
  • Provided budget, procurement, information technology, graphics design, desktop publishing/publications development and other support as needed for unique projects.
  • Served as a Team Leader, responsible for leadership and direction, assigning and reviewing work, as well as, making decisions as needed when unknown issues arose.
  • Planned overall workload distribution, setting priorities and preparing schedules or time frames for completion.
  • Heard and resolved complaints to higher levels. Effect minor disciplinary measures such as warnings and reprimands. Recommend action in more serious cases.
  • Observed employee's work performance and identify developmental and training needs. Make provisions for necessary training and development personally or through other components.
  • As assigned, represented the Office Director in his absence. Represented the Office Director in dealings with other Confidential components in assigned areas.
  • Administered cost accounting and financial reporting which accurately accounted for all revenues, receipts, resources and property for the Office of Media Technology and had authority for coordination of all training and other administrative matters.
  • Developed special expense item (SEI) budgets as needed and provided all procurement services for OMT
  • Performed needs analysis, risk analysis, cost benefit analysis (CBA), prepared statements of work (SOW) and requests for proposals (RFP) while utilizing the Sassy system, along with the necessary Finance and OAG staff, within the Federal Acquisition Requirements (FAR) set forth and acted upon accordingly.
  • Spearheaded all major procurements ranging from a few thousand to several million dollars.
  • Served as Project Officer and Lead Budget/Procurement Specialist for the Office of Media Technology, in processing the procurements to include High Definition Studio Upgrades ($2,500,000.00), New & Emerging Technology On-Site Support Contract Renewal ($324,292.56) and On-Site Desktop Support Renewals ($540,000.00).
  • Assisted and made recommendations to the Confidential ’s Office of Media Technology in determining and implementing information systems/strategy through analysis of technical requirements/specifications.
  • Lead several inter-component workgroups in support of the Deputy Commissioner for Communications and the Associate Commissioner for Communications, Planning and Technology.
  • Served as the lead person implementing, organizing, and setting up events for an inter-agency workgroup associated with television broadcast standards, information technology and graphics design.

Confidential, Baltimore, MD

Visual Information Specialist

Responsibilities:
  • Technical Skills Used: Including but not limited to PC hardware, software and network troubleshooting, Sassy, Quark, Corel Draw, Adobe Photoshop, Adobe Illustrator, Large format printer/plotter installation/training/maintenance, MS Office Suite of Applications, Web Design/Development, Server Management, 508 Compliance Tools Expert/Tester/Trainer, Systems Analysis/Design/Testing
  • Advised management on public affairs issues involving the design of visual information materials utilizing electronic media products.
  • Following the necessary federal rules and regulations, I have participated in the development, testing and maintenance and training of 508 compliant documents, web pages and web applications through utilization of such tools as HTML, JAWS, Dragon, Adobe Acrobat and MS Office applications.
  • Analyzed, evaluated and recommended designs/solutions to problems encountered while attempting to communicate specific programs to the public.
  • Assisted in a needs analysis of the national recruitment project and developing plans to implement the national recruitment campaign.
  • Worked with the Philadelphia Region in developing their regional strategic plan & leadership implementation.
  • Collaborated with various components to prepare brochures, posters, and other formats to market their requirements associated with the Return to Work effort.
  • Developed written, graphic and PowerPoint presentations in support of Confidential clients nationwide.
  • Actively involved in developing, editing, and producing all major Confidential publications, including the National Performance Review, Congressional Inquiries Publications, Agency Strategic Plan, Office of Disability Publications and other agency brochures, pamphlets, etc. as requested.
  • Led the development and expansion of the SSTV information channel to enhance internal communications.
  • Assisted in the national recruitment project and developing plans to implement the national recruitment campaign.
  • Worked with the Office of Strategic Planning, in developing the design and layout for the Agency Strategic Plan.
  • Collaborated with various components to develop a congressional guide and interactive CD for use internally and externally.
  • Assisted and made recommendations to the Confidential ’s Office of Media Technology in determining and implementing information systems/strategy through analysis of technical requirements/specifications.
  • Evaluated all major upgrades of equipment and software required throughout the Office of Media Technology at the beginning of Fiscal year 2002.
  • Served as Project Officer and Lead Budget/Procurement Specialist for the Office of Media Technology, in processing the procurements to include BPA for IT New & Emerging Technologies ($2,044,310.00), and BPA for Desktop Support - Full Time Quark Expert & Bilingual Quark Expert and Part Time Quark Expert ($134,659.84).
  • Performed market research, and/or technical research, prepared technical specifications, statements of work, task order specifications, return on investment documents, cost benefit analyses, performed negotiations with Vendors to ensure contract adherence and completion and provided technical evaluations as required.

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