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Manual Software Tester Resume

Deerfield Beach, FL

SUMMARY:

Organized, out of the box thinker with a strong background for creating, implementing, and regression software testing. Testing used is an Agile development methodology for a proprietary cloud - based software agency management system (AMS). Excellent interpersonal skills and ability to interact effectively in a single or team environment.

SKILLS:

  • SQA Testing and Methodologies
  • Test Case creation and implementation
  • Regression and Negative testing
  • Defect/ Bug tracking
  • UI and Compatibility Testing

EXPERIENCE:

Confidential, Deerfield Beach, FL

Manual Software Tester

Responsibilities:

  • Identified and Followed Agile UAT procedures for Testing development in sprint planning. Slashed time estimated for the testing task by 10-15% of goals.
  • Created manual test cases that were both written and executed using Microsoft Test Manager.
  • Leveraged Visual Studio 2013 for Basic C# queries.
  • Designed and implemented basic queries in SQL server.
  • Launched exploratory testing above and beyond standard testing scope.
  • Assisted automation testing team when necessary to create test cases that could be leveraged for automation.
  • Performed Black-Box testing when changes were pushed into the production environment that also included smoke testing.

Confidential, Deerfield Beach, FL

Tech support

Responsibilities:

  • Attained first call resolutions by 90% and call time would not exceed 20 minutes.
  • Received 4 typed letters of recommendation from Customers.
  • Utilized Tech XL ticket system and had the highest ticket count until transitioned to Manual Quality Assurance Tester (20-25 tickets per day).
  • Promoted from Level 1 tech support up to level 3 tech support in the span of 3 yrs.

Confidential, Coral Springs, FL

Tech Support/ Quality Assurance Specialist/ Accounts Receivable

Responsibilities:

  • Lead Tech Support for the in-house customer support and external customer inquiries.
  • Prepared the monthly accounts receivables for over 3,000 customers.
  • Demonstrated and trained the proprietary desktop application on a regular basis to clients via phone conferencing.
  • Documented via the Beta software functionality for the newer software before roll-out .

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