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Qa Engineer Resume

Lansdale, Pa

TECHNICAL SKILLS

Software: MS OFFICE, Project, Outlook, Flash, Salesforce, Bugzilla. ASP.NET, JIRA, Soap UI, Selenium, Toad

Languages: HTML, XML, C#, SQL, C++, Java

Installation and Configuration: Systems Management Server/remote desktop applications

QA and Documentation: Experienced in manual testing, developed and executed test plans along with software validation; working and testing in agile environments and participating in the software development life cycle

PROFESSIONAL EXPERIENCE

Confidential, Lansdale, PA

QA Engineer

Responsibilities:

  • Create, maintain and execute test scripts
  • Identified, researched, reported, tracked and verified software defects comprehensively in conjunction with the development team
  • Worked closely with development team, product management and customer support
  • Assisted with facilitating improvements in QA infrastructure and processes to maximize efficiency

Methodology: Agile Scrum

Confidential, Horsham, PA

Product Test Engineer

Responsibilities:

  • Developed test cases & test plans related to system component(s) and/or STB client
  • Analyzed and characterized system level problems to identify root cause
  • Contributed to definition of “end - to-end” test system
  • Executed test processes, procedures, and test plans for both client and server side components
  • Implemented solutions to medium to low level testing issues
  • Identified products and existing manual tests for potential automation
  • Analyzed system architecture and/or product designs
  • Contributed and participated in test planning & execution as part of the software development lifecycle
  • Created test scripts to expedite testing and identified test cases for automation
  • Composed UAT documentation, assisted in gathering requirements and the composition of regression plans
  • Collaborated with the engineering team to identify, reproduce and document defects to assist in the escalation and triage

Methodology: Agile Scrum

Confidential, Souderton, PA

Software Testing Analyst

Responsibilities:

  • Wrote clear, concise and thorough test documents
  • Executed test cases according to the defined test methodology
  • Defined logical, risk-based test approach for each project assigned
  • Responsible for documentation and defect tracking
  • Worked closely and communicated with project management and development to ensure customer satisfaction

Methodology: Waterfall

Confidential, PA

QA Analyst

Responsibilities:

  • Collaborated with software engineers and project managers during the development phase
  • Tested applications in different browsers and operating systems for visual and functional accuracy
  • Created and executed test scripts from documented requirements
  • Logged defects in agency tracking software and managed resolution of defects
  • Provided ongoing testing process status reports and provided teams and managers with daily status on projects via daily meetings and defect tracking systems

Methodology: Agile Scrum

Confidential, Philadelphia, PA

Help Desk Analyst/ Junior Developer

Responsibilities:

  • Diagnosed and resolved technical hardware and software issues
  • Acted as an interface between the user and analyst staff to resolve system problems
  • Identified, collected and evaluated all applicable data relating to problems that reduce user performance and efficiency
  • Tracked request from initialization to closing
  • Assisted in the enhancement of company CRM - Salesforce
Confidential, PA

Technical Support Analyst/ QA Analyst

Responsibilities:

  • Provided technical direction and advice regarding the implementation of software fixes
  • Responded to client inquiries concerning systems operation and diagnosed software problems
  • Composed test plans to test the functionality of a proprietary web application
  • Tested applications for visual and functional accuracy on multiple browsers and operating systems (bug tracker, Firefox tool, HPQC)
  • Documented bug fixes and defects
  • Wrote user guide and training materials
  • Entered commands and observed system functions to verify correct system operation
  • Conducted research and communicated necessary enhancement to software
  • Provided consultation, diagnosis, escalation, status reporting, and resolution implementation
  • Provided updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in person

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