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Salesforce.com Qa Lead Consultant Resume

El Segundo, CA

SUMMARY:

  • Experienced Quality Assurance Consultant having experience in Designing, Developing & Testing of SFDC (SalesForce.com), SAP CRM applications
  • Extensively tested Marketing, Sales and service applications in Salesforce.com.
  • Written Test Plans and Test Cases based on the Business Requirement Documents (BRD.
  • Extensively Created test scenarios, writing test scripts and executed scripts for Unit, Functional, Regression, Integration, Go - Live and post Go-Live testing..
  • Extensively tested Salesforce Sales, Marketing and Service Cloud Applications.
  • Extensive experience in bug tracking tools like HP Quality Center / Test Director, eRoom, Bugzilla, Watson.
  • Good exposure in using of QTP integrated environment (Step generator, synchronization, Actions, recovery Scenarios and methods etc.)
  • Extensively tested Salesforce Reports and Dashboards
  • Extensively Tested Quotations, Contracts and Agreements in SFDC and SAP
  • Tested Products and Pricing in SFDC, Big Machines and SAP.
  • Extensively performed Big Machine Integration (BMI) testing with Salesforce.com
  • Extensively performed testing in Partner Portal and Customer Portal of both SAP and Salesforce.com applications.
  • Extensively performed integration testing from Customer Portals to SAP CRM
  • Extensively performed integration testing from Customer Portal to SFDC, Partner Portal to SFDC.
  • Highly accomplished Quality Analyst with verifiable track record of managing complex IT projects and exceeding expectations.
  • Good Understanding of various software testing methodologies and SDLC concepts.
  • Ability to quickly adapt and learn, work in-groups as well as independently with minimum Supervision.
  • An analytical, hardworking individual with excellent communication skills and natural ability to work or lead a team.
  • Extensive work experience using Waterfall, Agile and Scrum Methodologies.
  • Responsible in preparing the Requirements Traceability Matrix.
  • Extensive knowledge in developing the Test Scenarios based on the discussions with the Functional/Development/Business Teams.
  • Actively participated in meetings with Functional, Development, Business Analysts and End Users teams.
  • Written and executed test scripts for Unit, Functional, Regression, Integration, End-to-End and Go-Live testing.
  • Preparing the status meeting of the QA activities and escalating any critical issues.
  • Trained end users to get accustomed to new changes
  • Experience working with off-shore teams.
  • Posses overall Project management skills including gathering requirements to post implementation
  • Posses strong analytical and good communication skills

SKILL:

Salesforce.com: Sales Cloud, Service Cloud, Custom Cloud, Apex Data Loader

Cloud Computing: Force.com, APEX, Visual Force, Force.com apps

CRM: SAP CRM, Siebel CRM, Salesforce Customer Portal, Salesforce Partner Portal, SAP CRM Customer Support Portal

ERP: SAP ECC

Middleware: TIBCO

QA Tools: HP ALM, HP Quality Center 11.0, JIRA, Watson, Test Director

PROFESSIONAL EXPERIENCE:

Confidential, El Segundo, CA

Salesforce.com QA Lead Consultant

Responsibilities:

  • Responsible for writing Functional and Integration Test Cases
  • Mapped the Requirements to Test Cases
  • Responsible in Writing Test Plan document, Test Scripts.
  • Responsible in reviewing test cases written by other QA team members.
  • Responsible in Uploading test scripts in HP Quality Center and execute them.
  • Extensively Tested for the residential customers orders for the according to Residential Confidential application needs using web-services integration from various systems
  • Tested Quote output in pdf, Excel and html formats
  • Extensively performed unit, Integration, Functional, Regression testing.
  • Extensively used QTP for regression testing.
  • Responsible for Tracking defects to closure
  • Worked on Agile/SCRUM Environment
  • Extensively performed regression testing in SFDC test sandbox for various releases for:
  • Accounts
  • Contacts
  • Profiles,Roles,Users
  • Service Cloud
  • Cases
  • Responsible in managing and executing test scripts in HP Quality Center including traceability matrix.
  • Managed offshore QA Team
  • Extensively used HP Quality Center for Test Management and Defect tracking.

Confidential

Salesforce.com (SFDC) QA Lead Consultant

Responsibilities:

  • Responsible for writing Integration Test Cases
  • Mapped the Requirements to Test Cases
  • Responsible for writing Test Cases
  • Extensively Tested for:
  • Association between Sales Rep - Care Role
  • Association between Sales Rep - Lead and campaign management
  • Association between Territory - DMA Addresses and shopping cart orders
  • Extensively performed unit, Integration, Regression, End-to-End, Go-Live and post go-live testing.
  • Responsible for Tracking defects to closure
  • Worked on Agile/SCRUM Environment
  • Managed offshore QA Team
  • Extensively used HP Quality Center for Test Management and Defect tracking.
  • Tested Visual source pages and page layouts according to the business requirements
  • Tested Single Sign On (SSO) for Salesforce.com Partner portal.
  • Extensively tested for:
  • Accounts
  • Contacts
  • Leads
  • Opportunities
  • Cases
  • Extensively used Apex Data Loader for data load into Salesforce.com for Accounts, Contacts, Opportunities and Leads
  • Extensively performed Functional, Regression, Integration, End-to-End testing
  • Assisted Business in performing User Acceptance Testing (UAT)
  • Test data creation for Business scenarios (Accounts, Contacts, Opportunities, Leads) in Partner Portal and validate in SFDC.
  • Responsible for Tracking defects to closure in HP Quality Center.
  • Managed Test cases in HP Quality Center.
  • Managed offshore QA Team
  • Worked on Agile/SCRUM Environment
  • Created various reports for validation purposes
  • Tested salesforce.com integration with data services (Address validation and account matching).

Confidential, San Jose, CA

Salesforce.com (SFDC) QA Consultant

Responsibilities:

  • Requirement Gathering from Business and Functional Business System Analysts
  • Responsible in Writing Test Plan document, Test Scripts.
  • Responsible in reviewing test cases written by other QA team members.
  • Responsible in Uploading test scripts in HP Quality Center and execute them.
  • Performed testing for case management which included Web to Case, Email-to-case, Cases created in SFDC.
  • Extensively tested Outlook Integration with SFDC
  • Responsible in testing the Security setup for different Profiles after Implementation of Single Sign On (SSO) for Salesforce.com Customer portal.
  • Extensively performed the Testing for Reports and Dashboards, by running them as different profiles.
  • Used Apex Data Loader for inserting and updating for mass import of data for QA sandbox.
  • Extensively tested cases submitted from Customer Portal.
  • Extensively tested Work Flow Rules, Validation Rules and Case Escalation Rules.
  • Responsible for writing Test Plan and Test Cases
  • Responsible in test case reviews and test case execution.
  • Mapped the Requirements to Test Cases
  • Tested workflow rules in approval process
  • Extensively tested all the below business scenarios like Lead claiming process, Leads to Deal (Opportunity) Conversion process, Opportunity to Order
  • Tested Visual source pages and page layouts according to the business requirements
  • Tested Single Sign On (SSO) for Salesforce.com Partner portal.
  • Extensively tested for:
  • Accounts
  • Contacts
  • Leads
  • Opportunities
  • Territories
  • Cases
  • Extensively used Apex Data Loader for data load into Salesforce.com for Accounts, Contacts, Opportunities and Leads
  • Extensively performed Functional, Regression, Integration, End-to-End testing
  • Assisted Business in performing User Acceptance Testing (UAT)
  • Test data creation for Business scenarios (Accounts, Contacts, Opportunities, Leads) in Partner Portal and validate in SFDC.
  • Responsible for Tracking defects to closure in HP Quality Center.
  • Managed Test cases in HP Quality Center.
  • Managed offshore QA Team
  • Worked on Agile/SCRUM Environment
  • Created various reports for validation purposes
  • Tested salesforce.com integration with data services (Address validation and account matching)
  • Logging, tracking and generating Bug status reports using HP Quality Center.
  • Perform detailed test results analysis after each test execution cycle and maintained Test results.
  • Assisted with UAT (User Acceptance Testing) activities and execute connectivity tests with interfacing applications.
  • Worked on Agile/SCRUM Environment
  • Provided proposals on proper escalating processes and procedures for quick defect resolution.
  • Coordinated defect management calls between various teams (dev, support and management) and Participate in defect review calls.
  • Attended project meetings, Off-Shore meetings, release meetings and QA status meetings for the Project
  • Develop plan to identify, track and manage all issues and risks associated with responsibility areas with IT and Business teams.

Confidential, San Jose, CA

SAP CRM QA Consultant in off-shore and On-Site

Responsibilities:

  • Conducted thorough testing of Master Data(Business Partner, Org Structure)
  • Worldwide Rollout.
  • The testing scope of the project included testing in SAP CRM and SalesForce.com (SFDC) for:
  • Account Management
  • Lead Management
  • Opportunity Management
  • Activity Management
  • Territory Management
  • Data Migration Validation from SalesForce.com to SAP CRM (SFA-Sales Force Automation)
  • Address Validation through DQXI
  • Responsible for Test Script development, Validation and Execution.
  • Various types of testing were conducted for above mentioned scope. These include, Unit, Integration, Regression, User Acceptance Testing, End-to-End, System Testing and Data Validation.
  • Wrote, validated and executed Test Scripts. Also wrote test scripts for Security testing.
  • Extensively performed Security testing including ACE (Access Control Engine) for user profiles.
  • Extensively worked on creating Territory Assignment Rules for Accounts, Opportunities and Leads (Geo Specific).
  • Extensively tested the XML data coming from SFDC (SalesForce.com) into SAP CRM.
  • Extensively worked on End-to-End testing for which parameter includes receiving Lead via the e-Commerce platform into SFDC (SalesForce.com) and finally routed to SFA (Sales Force Automation).
  • Worked on deleting the multiple owners for the Leads.
  • Tested the CTI functionality in SAP CRM.
  • Created and tested assignment rules for Leads, accounts and opportunities in salesforce.com
  • Extensively tested workflows functionality.
  • Extensively tested reports and dashboards in salesforce.com
  • Extensively tested uploading files using APEX exchange data loader and excel connect.
  • Tested Custom objects for address validation in salesforce.com and SAP CRM application.

Environment: salesforce.com (SFDC), SAP CRM (SFA-Sales Force Automation), Solution Manager, Cloud Computing, Adobe Portals, eRoom, SAP BI.

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