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Sr. Jira Admin Resume

Morrisville, NC


  • Over 8+ years of IT Industry experience using Subversion, GIT, JIRA, Atlassian Tools, IBM Rational Clear Case on Unix and Windows environment with Configuration Management, Build, Release Management and Quality Assurance
  • Worked on JIRA Agile projects like Creating Scrum/Kanban boards, configured columns, Filters and
  • Reports for Sprints.
  • Designed, built, and managed techniques for deploying specific automated builds to isolated development and
  • Built assurance environments.
  • Experience with Atlassian JIRA installation, administration and maintenance.
  • Administration and management of Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.).
  • JIRA Configuration Management.
  • Configure and/or manage bilateral integration between applications and platforms.
  • Developed ANT scripts to build and deploy Java web applications and Experience in using frameworks like JUnit for unit testing of the modules, and version control management tools like CVS, Subversion and log4J for logging.
  • Hands - on experience in SCRUM Agile model, XP Practices like Pair Programming and Test Driven Development (TDD).
  • Agile Program management, JIRA-Agile Scrum/Kanban, Bug Cycle management, SDLC designs advice using JIRA.
  • Developing application by Custom fields, Permissions and Workflows
  • Created Projects, Workflows, Custom Fields, Notification Scheme, Permission Scheme, Screens schemes and Issue Type Schemes within JIRA.
  • Capable to keep Track of Issues & amp; Requests and ensure proper follow-up to closure.
  • Working on Jira Agile Boards and configured swim lanes.
  • Created JQL Filters and shared with teams and used them on gadgets
  • Worked on Confluence,Bamboo,Stash
  • Experience with Jira 6.x and 7.x environments
  • Extensively worked in Scrum environment with active involvement in daily meetings.
  • Test applications in Agile and Waterfall development process.
  • Actively participated in Scrum meetings, reviews and developed test scenarios.
  • Complete Application Lifecycle Management for Atlassian Software Tools which comprise mainly of Confluence which is for project collaboration and JIRA which is for issue tracking and other code review and repository management tools.
  • Coordinating and tracking all projects for seamless releases using Project Management System JIRA Source Code Management System SVN and Document Management System SharePoint
  • Extensively used Jenkins for continuous integration to setup the nightly builds and for deploying artifacts into corporate archive repository.
  • Experience in using DOM, SAX, DOM4J and Xml Beans parsers to process, validate, parse and extract data from XML files.
  • Experience with Test Cycle management in JIRA
  • Experience with JIRA Upgrade with minimal down time.
  • Experience in execution of Functional Testing, Regression Testing, System Testing, Integration Testing and User Acceptance Testing and related test methodologies.


Administrative Level: JIRA, Confluence, Green hopper, Bonfire, RAID, Product Studio

Atlassian products: Connect ALL, Hipcaht, Service Desk, Crowd, Fisheye, Crucible, Bamboo, SVN, GIT

Languages: C, C++, JAVA, VB.net, ASP.net

Build& Environments: Apache Ant, Maven, Gradle, Visual Build, MS Build, Agile, scrum, waterfall

Database& OS: MySQL, Oracle, SQL Server, Windows XP, 7, 8, UNIX, MAC, MS DOS, UNIX, HP-UX, Redhat Additional Software Jenkins/Hudson, Anthill Pro, Cruise Control, SonarQube Team City, Build Forge, Artifactory, Nexus, Cucumber, Xunit, Web Driver

Networking Tools: TCP/IP, NIS, NFS, DNS, DHCP, Routers/Switches, Cisco WAN, SMTP, LAN, FTP/TFTP.

Monitoring Tools: Elastic search-Logstash-Kibana (ELK), Graphite and Graphana, Cloud Watch, Cloud-trailScripting Languages: PERL, BASH Shell, Python, VB Script, Batch Script, Groovy.

Automation Tools: HP QTP, Test NG.


Confidential - Morrisville, NC

Sr. Jira Admin


  • Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.
  • Served as Lead Technical resources for all Atlassian projects
  • Provided recommended infrastructure for use with Atlassian products integration.
  • Develop learning manuals on key process and procedure regarding JIRA and Confluence.
  • Experienced in installation, configuration, usage and management on AWS (Amazon Web Services), Jenkins and GIT for application servers.
  • Contracted to serve as the JIRA Systems Administrator for the international JIRA/Confluence infrastructure, including all associated programs, plugins and systems
  • Deployed Atlassian products and associated programs
  • Customized both JIRA and Confluence to integrate into the pre-existing systems with an eye towards making the programs extensions of their systems, and not hindrances to their systems
  • Worked closely with management to implement sweeping changes to their development processes and procedures, customizing JIRA and Confluence to take the forefront of the new systems
  • Created Custom workflows, custom screens and custom fields on Jira
  • Created users on Active Directory, synched the users on Jira and assigned groups and spaces
  • Created events, email notification schemes and assigned project roles on Jira
  • Worked on confluence- Assigned user personal space and provided assistance in using Confluence
  • Worked on Bamboo- Build triggers and Build dependencies
  • Installed various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin, the connector for Microsoft project and Jira Misc Custom fields
  • Migrated Jira across environments and worked on Jira database dumps
  • Worked on Jira Cloud as part of evaluation
  • Worked on generating reports for senior management on Jira.
  • Configure the JIRA workflow for the project for improvement processes for screens, workflow procedures and reports of applications as per business requirement
  • Installed JIRA Behavior plugin, which simply defines how field behaves with the issue in the project.
  • Provided user based training to groups including users and JIRA Administrators on the operational use and maintenance of the system.
  • Provided support as required to client administrators and users to ensure the success of implemented solution.
  • Trained individuals and teams on JIRA and Confluence in order to increase user adoption
  • Created a JIRA workflow and apply the condition, validators and post-function in the transition to represent the business requirement process.
  • Work with individuals and teams to optimize JIRA workflow functionality as it relates to the team's processes as well as provide companywide visibility.
  • Administrated and managed Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.)
  • Customized migrated JIRA projects as requested by users, including optimizing workflows, creating custom calculated fields to support reporting needs, and managing gadgets/widgets.
  • Ensure JIRA capture add-on and configure JIRA capture tool for exploratory testing, easy creation of issue with browser extension by pre-filling templates.
  • Provided End- User training on JIRA Suite and documentation.

Environment: Atlassian Suite (JIRA, Confluence, Stash, crowd), Clear Case, Java/J2EE, Jenkins, AWS, Apache HTTP, rundeck, Elastic Search, Logstash, Kibana, SharePoint, Jama, Bamboo, Ant, MySQL, MS SQL

Confidential - Denver, CO

Sr. Jira Admin


  • Working as Atlassian Systems Administrator handling JIRA (7.0), Confluence and JIRA Agile.
  • Supporting complex Atlassian environments and have experience with integrating Atlassian tools with other internal & external systems.
  • Provided ongoing support and configuration for JIRA projects, workflows, screens, fields, permissions, and other administrative tasks.
  • Installed and managed plug-ins for Jira and confluence in production environment.
  • Worked with Jira Service Desk 3.0.x to set up service desk, creates service desk request types, and make queues for service desk teams.
  • Manually migrated JIRA from 4.1 to 5.8 standalone JIRA on Linux server.
  • Up gradation and Migration of JIRA, Stash/Bit bucket, Bamboo.
  • Created/Managed Users and Groups in Jira.
  • Create comprehensive JIRA workflows including project workflows, screen schemes, permission schemes, notification schemes etc.
  • Created Project and Assign appropriate permissions and Roles to users and groups. Customized Complete Workflow including conditions, validations, and post functions.
  • Configured fields, screens and associate appropriate schemes with projects.
  • Used Java build/automaton tools such as Ant.
  • Published Jira gadgets and dashboards on confluence page.
  • Setup Continuous Integration environment using Jira, Bamboo, Bit-bucket and Ant script.
  • Created custom plug-in & setup the plug-in development environment by installing SDK and maven plug-in development project
  • JIRA installation, setup, configuration, customization and upgrade
  • Recommending best practices for JIRA and Green Hopper.
  • Customizing dashboards and reports and searches using JQL (JIRA Query Language)
  • Help users to have GIT web access.
  • Manage the source code repository system used by the Engineering team
  • Change the owner of a GIT repository, if present owner of the GIT repository requests.
  • Enable email notification, so that users and owner receives emails about the changes pushed to the GIT repository.
  • Created Subversion Repositories for users. Add ACL's as per their request.
  • Managed Jira users and created workflows, issues types, fields in production.
  • Created JIRA projects, templates, workflows, screens, fields and other administrative activities Documented and reported the statuses of Deployment to Project Team and Management.
  • Installed and upgraded Jira in production to keep up to date
  • Involved in deployment of hot fixes/patches that are released from time to time.
  • Being pro-active and providing solutions to resolve issues identified.

Environment: Clear Case, Jira 5.x/6.x, GIT, Remedy 7.5, ANT, Maven, Grails, Jenkins UAT, Jenkins Enterprise, UNIX, Linux, J2EE, iLog JRules, PERL, Shell Scripts, Teradata, Windows/NT

Confidential - Bethesda, MD

Jira Admin


  • Installed JIRA Behavior plugin, which simply defines how field behaves with the issue in the project.
  • Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.
  • Plan, implement, document, and administer configuration management across multiple projects.
  • Responsible for all production related changes/builds/deployments.
  • Created SVN branches for future parallel releases.
  • Experience in SVN, Jira, and Jenkins.
  • Used Jira and TFS for bug tracking and attended daily Scrum meeting.
  • Worked with product owner in an Agile\Scrum environment performing Incremental Software development testing.
  • Developed Test Plan, Test cases for JDE on the AS/400 ILE application, performed Functional, regression and UAT testing with Users.
  • Developed check off list for testing bi-weekly Sprints and Performed end to end and UAT testing.
  • Used TFS in an Agile environment to keep track of Fixes and Sprint in the Backlog, track Bugs reported by users.
  • Used TFS to test BI.
  • Created Work Item in TFS for Project tracking, schedule Builds for QA related Project.
  • Attended daily Scrum meeting and Used Jira and TFS for bug tracking.
  • Responsible for creating the project space in confluence.
  • Responsible of being a reporter for each of the issue opened in JIRA.
  • Migrated DBA, Development and Testing teams from Version One to JIRA.
  • Addressed user questions and develop training as needed worked on incoming questions and inquiries related to JIRA applications.
  • Created JIRA projects, templates, workflows, screens, fields and other administrative activities
  • Prepared projects, dashboards, reports and questions for all JIRA related services.
  • Implemented new JIRA workflows for the QA teams and worked on Splitting JIRA servers configuration
  • Users Administration and Handling Licenses Performed JIRA configuration
  • Worked on JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes
  • Upgraded Jira in production to keep up to date.
  • Worked on JIRA Service Desk workflows which include project workflows, screen schemes and permission schemes.
  • Installed and managed plug-ins for Jira and confluence in production environment.
  • Worked with Jira Service Desk 3.0.x to set up service desk, create service desk request types, and make queues for service desk teams.
  • Worked with various teams on Setting new JIRA & Confluence instances for new teams
  • Generated scripts for effective integration of JIRA applications with other tools.
  • Conducted analysis and evaluation of existing systems to upgrade latest version.
  • Created custom templates for use within Confluence.
  • Setup Jira "Timesheet Report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.

Environment: Jira, J2EE, iLog JRules, PERL, Shell Scripts, Stash, Crowd, Confluence, GIT, UNIX, Linux SQL Server.

Confidential - Chicago, IL

Jira Admin


  • Mentoring and training other test engineers and developers in following proper best practicesfor HP ALM, Performance Center, LoadRunner
  • Createdand modified JIRA workflows including project workflows, field configurations, notifiction schemes, etc. in JIRA
  • Worked on JQL filters, Dashboards, Gadgets
  • Worked on Jira Agile- Scrum and Kanban Projects
  • Coordinate with Atlassian Support team at times during production migration
  • Up-gradation, Migration and Fine tuning of Jira/Confluence instance
  • Responsible for Managing user permissions for tools according to the needs of projects and teams
  • Regular review, clean-up, management and configuration of JIRA accounts and work closelywith the different teams like LDAP, Network, and Infrastructure
  • Integrating Jira with Stash/Crowd/Hipchat/Bitbucket Server
  • Created events, email notification schemes and assigned project roles on Jira
  • Worked on Add on such as Tempo, Service desk, Portfolio and Zephyr
  • Responsible for working a queue of JIRA tickets to address system issues, user requests, etc. on a daily basis.
  • Collaborate with the Product Owner on project/roadmap planning, facilitated daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings.
  • Coordinated cross-functional process development and identified opportunities and improveprocess.
  • Involved in all phases of software development life cycle (SDLC) in Agile framework.
  • Used MS-Visio for Flow-Charting, Use- Case process model and Architectural design of the application.
  • Assisted in monitoring ancillary data transactions and addressed problems with HL7 Messages.
  • Managed requirements and use cases with the help of Enterprise Architect.
  • Used SQL, Toad, Data Warehousing and Data Cleansing for the arrangement of customer data.
  • Queried database using Web focus and acted as a Liaison between end users and the data team (Business Intelligence Competency team)
  • Performed analysis and data manipulation of source data from SQL Server and other data structures to support the businesss organization; these departments include planning, evaluation, programs, and administration.
  • Managed product backlog within JIRA.
  • Tracked UAT issues/bugs and prepared reports.
  • Regularly interacted with the Testing team for executing the Test Plans, providing Test Data, creating Test Cases, and resolving issues upon detection of bugs and collecting the Test Metrics.
  • Assisted QA team with User Acceptance Testing, develop and maintain quality procedures ensuring that appropriate documentation is in place.

Environment: Jira, Java/J2EE, Tomcat, RHEL, Solaris, AIX and Windows, ShelliPlanet4.1, Python, Windows, Linux, Shell Scripting, Oracle 9i.

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