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Lead Quality Assurance Analyst Resume

Lakeland, FL

TECHNICAL SKILLS:

PROGRAMS: TSO/E; ISPF; JES2; VTAM; RACF; SMS; CICS; BMC Utilities; DB2; IMS; VSAM; OMEGAMMON; CA - 1; CA-7; CA-11; Tivoli Workload Scheduler; Control-M; ZEKE; NDM; FTP; SDSF; CA-OPS/MVS; CA-VIEW; CA-EXPRESS DELIVERY; CA-TPX; CA-TLMS; CA-ACF2; MQ Series; FDR; ENDEVOR; CHANGEMAN; FILEAID; MS/EXCEL; MS/WORD; HP QUICKTEST PROFESSIONAL; HP QUALITY CENTER ; HP QTP; CA-Easytrieve; NETVIEW; MS PROJECT; Microsoft SQL Server 2008; MS/Visio; SharePoint; MS/Visual Studio Management; MS/TFS; Sonar; WSDL

MACHINES: I.B.M. Mainframes

LANGUAGES: ZOS/MVS JCL; ZOS/MVS UTILITIES; ASSEMBLER; COBOL CLIST; REXX; SQL; SPUFI; HTML; XML; MS .NET FRAMEWORK

OPERATING SYSTEMS: Z/OS; OS/390; MVS; UNIX; AS/400; WINDOWS XP/7

PROFESSIONAL EXPERIENCE:

Confidential, Lakeland, FL

Lead Quality Assurance Analyst

Responsibilities:

  • Responsible for the creation of test plans and test cases for the development activity, resource allocation, and management of tasks to support testing of Warehouse Management System applications on a UNIX platform
  • Conducted regression mobile apps connectivity testing utilizing Wavelink / Avalanche software when Microsoft security updates were applied to workstations and servers
  • Conducted regression system testing on the Warehouse Management System application when updates were applied to the UNIX platform
  • Tracked milestones and came up with mitigation alternatives for issues and design gaps
  • Interacted with Business Analysts, and Development to ensure the deliverables were aligned
  • Participated in preparation of test data and documented test data
  • Participated in project reviews, change control, and code inspection meetings
  • Conducted Mainframe batch testing in a Z/OS environment for the interfacing CICS applications
  • Utilized CA-7 to schedule and conduct testing of Enterprise Release Testing batch cycles
  • Created JCL and procs to run batch cycles in test environment utilizing primarily DB2 tables
  • Verified and validated test results
  • Managed test cases and defects resolution utilizing HP Quality Center / ALM
  • Created traceability matrix between requirements and test cases
  • Create detailed reports of the defects, the pass-fail reports and the test results
  • Developed and executed SQL queries on Warehouse Management System application to validate reporting
  • Provided batch job abend resolution, restore, and fault correction
  • Effectively managed time to successfully meet set targets and handled multiple priorities simultaneously to ensure follow-through to completion
  • Conducted post mortem analysis to determine root cause for failed changes

Confidential, Warren, NJ

Senior Quality Assurance Analyst

Responsibilities:

  • Interacted with Business Analyst, and Development to ensure the deliverables are aligned
  • Participated in preparation of test data and document test data
  • Participated in project reviews, change control, and code inspection meetings
  • Conducted Mainframe batch testing in a Z/OS and distributive platform environment
  • Utilized CA-7 to schedule and conduct testing of Enterprise Release Testing batch cycles
  • Created JCL to run batch cycles in test environment utilizing primarily DB2 tables
  • Verified and validated test results
  • Managed test cases and defects resolution utilizing HP Quality Center / ALM
  • Analyzed DB2 table data using SPUFI and BMC Utilities
  • Developed and executed SQL queries on billing application to validate reporting
  • Provided batch job abend resolution, restore, and fault correction
  • Maintained Utility programs using REXX to interface with CA-7 to schedule testing backup data
  • Managed projects utilizing CA Clarity software
  • Conducted post mortem analysis to determine root cause for failed changes

Confidential, Charlotte, NC

Senior Quality Assurance Analyst

Responsibilities:

  • Responsible for the creation of test requirements, test scenarios, and test cases for the development activity, resource allocation, and management of tasks for the Trade Processing Thomson Reuters applications
  • Participated in project reviews, change control, and code inspection meetings
  • Tested CICS mappings manually and checked the validation of the Maps
  • Interacted with Business Analysts, Quality Assurance Analyst Lead, and Development to ensure the deliverables were aligned
  • Created test data by conditioning test accounts to conduct Quality Assurance testing for CICS applications
  • Verified and validated test results
  • Managed test cases and defects resolution utilizing HP Quality Center / ALM
  • Effectively managed time in order to successfully meet set targets and handled multiple priorities simultaneously to ensure follow-through to completion

Confidential, Columbus, GA

Lead Quality Assurance Analyst / Business Analyst

Responsibilities:

  • Responsible for the creation of test plans and test cases for the development activity, resource allocation, and management of tasks for the credit card processing applications
  • Tracked milestones and came up with mitigation alternatives for issues and design gaps
  • Participated in the bug review meetings, updated requirement document as per business user feedback and change in functionality of the application
  • Facilitated group discussions to elicit requirements in Joint Application Design (JAD) sessions by communicating with internal users and stakeholders, documented scope definition, functional specifications and created User Interface prototypes
  • Collaborated with the Project Manager and business users to gather, analyze, and document the functional requirements for the project.
  • Participated in project reviews, change control, and code inspection meetings
  • Developed and executed SQL queries on credit card system to validate reporting
  • Worked effectively as part of the Scrum team during sprints
  • Created test data by conditioning test credit card accounts to conduct Quality Assurance testing for CICS, IMS, DB2, and batch applications
  • Verified and validated test results
  • Managed test cases and defects resolution utilizing HP Quality Center
  • Effectively managed time in order to successfully meet set targets and handled multiple priorities simultaneously to ensure follow-through to completion
  • Provided batch job abend resolution, restore, and fault correction
  • Conducted Database Application testing written in XML for the CICS application utilizing Sonar software
  • Conducted post mortem analysis to determine root cause for failed changes

Confidential, Charlotte, NC

Senior Quality Assurance Analyst / Business Analyst

Responsibilities:

  • Created Test Strategies and Test Plans for multiple test cycles from Business Requirements and Functional Specifications. Actively involved in all requirement and specification reviews
  • Developed test cases and data in ALM Quality Center 11 for a high-risk, Credit Dispute Reporting and Response System integration project with complex data dependencies
  • Instrumental in facilitating Credit Dispute Reporting System (CDRS) system Quality Assurance mainframe batch testing by performing migration of DB2 databases to Microsoft SQL Server 2008 Client/Server
  • Instrumental in facilitating Thompson Reuters Trading application system Quality Assurance mainframe CICS online and batch testing by writing test cases and conducting test execution
  • Conducted ETL testing and warehousing of databases utilizing SQL Server Integration Services
  • Authored the test strategy, test plan, and test cases for the migration of the Credit Dispute Reporting System from DB2 on the mainframe system to Microsoft SQL Server 2008 Web platform
  • Developed and executed SQL queries to validate reporting
  • Developed and maintained SQL queries to extract, insert, update, and delete data from the SQL Server 2008 tables
  • Utilized VLOOKUP to query Credit Dispute Reporting System data in an Excel worksheet.
  • Conducted regression, system, and user acceptance testing on the ATM monitoring web based application system
  • Employed Scrum Agile methodologies as an embedded tester
  • Conducted regression, system, and user acceptance testing on the bank facility break-in monitoring web based application system
  • Maintained continuous alignment of program scope with strategic business objectives, and made recommendations to modify the test enterprise release to enhance effectiveness toward the business result or strategic intent
  • Created test plans, tests cases, and test scripts for enterprise release testing
  • Conducted testing of web based and client server applications utilizing HP Quality Center software
  • Collaborated with development support groups in design and review meetings to establish enterprise releases to be tested
  • Reviewed and analyzed change requests, test plans, implementation plans, and production impact statements to verify software functionality and adherence to business requirements
  • Spearheaded integrated and User Acceptance Testing for enterprise release web-based and Client/Server applications utilizing .Net environment
  • Conducted post mortem analysis to determine root cause for failed changes
  • Tracked testing defects utilizing IBM Clear Quest software

Confidential, Tampa, FL

Lead Quality Assurance Analyst

Responsibilities:

  • Managed a team of three Quality Assurance Testers to maintain the Mainframe National Deposit System and Automated Clearing House applications
  • Worked with client for requirements gathering, analyzing requirements, and creating detailed specifications
  • Participated in the bug review meetings, updated requirement document as per business user feedback and change in functionality of the application
  • Facilitated group discussions to elicit requirements in Joint Application Design (JAD) sessions by communicating with internal users and stakeholders, documented scope definition, functional specifications and created User Interface prototypes
  • Collaborated with the Project Manager and business users to gather, analyze, and document the functional requirements for the project.
  • Responsible and accountable for the coordinated management of multiple related projects directed toward quality assurance enterprise release testing objectives
  • Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards
  • Interfaced with business users to prepare and update Business Process Requirements and Software System Requirements. Created test cases and test scripts
  • Ensured all artifacts complied with corporate SDLC Policies and guidelines
  • Built credibility, established rapport, and maintained communication with stakeholders at multiple levels within the organization
  • Employed Scrum Agile methodologies as an embedded tester
  • Conducted regression, system, and user acceptance testing on the Customer Online Banking Web application
  • Defined and initiated projects, and assigned Quality Assurance Testers to assigned tasks, and performance of component projects, while working to ensure the ultimate success and acceptance of the test cycle
  • Maintained continuous alignment of program scope with strategic business objectives, and made recommendations to modify the test enterprise release to enhance effectiveness toward the business result or strategic intent
  • Instrumental in facilitating Treasury Services Automatic Dollar Transfer (ADT) system Quality Assurance mainframe batch testing by performing integrated system and user acceptance testing
  • Created test plans, tests cases and test scripts for enterprise release testing
  • Conducted testing of Web banking applications utilizing HP/Mercury Quick Test Professional software
  • Utilized Microsoft TFS for defect management and resolution
  • Conducted ETL testing and warehousing of databases utilizing SQL Server Integration Services
  • Maintained CA7, Tivoli Workload Scheduler, and ZEKE automated scheduling system databases, to include defining, creating, and modifying test batch schedule job flows
  • Collaborated with development support groups in design and review meetings to establish enterprise releases to be tested
  • Reviewed and analyzed change requests, test plans, implementation plans, and production impact statements to verify software functionality and adherence to business requirements
  • Spearheaded integrated and user acceptance testing for enterprise release batch and online applications
  • Conducted post mortem analysis to determine root cause for failed changes
  • Tracked testing defects utilizing HP Quality Center
  • Eagerly assumed additional responsibilities in migrating over four hundred Liquidity test batch jobs from a manual process to CA7’s automated scheduling system

Confidential, Lakeland, FL

Lead Configuration Management Specialist

Responsibilities:

  • Provided support for configuration planning, management, and control of Control Board and provided support for the Control Manager program
  • Defined system software requirements documentation under Configuration Management control, defined test procedures under CM control, applied CM version control to all installation procedures, and applied CM control to all contractual deliverables
  • Participated in management and technical reviews and supported CM audits
  • Maintained not only new or changed requirements, but also failures and defects in the work products
  • Controlled changes to the configuration items checked in and checked out configuration items from the configuration management system for in corporation of changes in a manner that maintained the correctness and integrity of the configuration items, recorded changes to configuration items and the reasons for the changes as appropriate
  • Compiled and installed new or modified application modules into production for development group

Confidential, Tampa, FL

Quality Assurance e-Business Project Lead

Responsibilities:

  • Managed a team of five Quality Assurance Testers to maintain the EDI applications
  • Defined the quality assurance objectives and processes, including definition and implementation of the test environment and infrastructure for quality assurance testing
  • Provided project management for the testing life cycle, including unit, functional and user acceptance testing
  • Developed QA test plans, tests cases, and test scripts
  • Established project priorities and managed the activities of the quality assurance testers within the group, delivering each project within the established commitments, ensuring quality, performance and conformance with established requirements
  • Participated in design and review meetings
  • Collaborated with the development support teams, business partners, and Subject Matter Experts (SME), to address product usability, reliability, performance and functionality issues
  • Developed, maintained and documented the change control process
  • Chairperson for the weekly change control meetings
  • Maintained defect tracking to determine root cause for failed changes

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