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Senior Qa Analyst Resume

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Charlotte, NC


  • United States Air Force Veteran with 10+ years Quality Control Management experience.
  • Proven track record of strategic vision, quick delivery, and ability to mentor quality assurance teams to implement the latest QA programs for maintaining quality standards.
  • Knowledge of quality assurance activities including automated testing, test strategies, audits recommending and implementing corrective actions providing accurate documentation of statistical reports and ensuring overall compliance.
  • Demonstrated excellence in communication skills with various levels of management, departments, and vendors.


Software: Selenium,Sauce Labs,ALM,SoapUI,Browser Stack,Program Testing,SAP,Database User Interface and Query

Innovation: Automated Testing,Develop Testing Programs,Script Design,Master Test Plans,Scrum Methodology Testing,Post - Release Acceptance Testing

Management: Deductive and Inductive Reasoning,Information Ordering,Complex Problem Solving,Monitoring,Observation,Collaboration,Troubleshoot,Project Scheduling,QA Deliverables,Interviews

Analysis: Operations,Systems,Quality Assurance


Senior QA Analyst

Confidential,Charlotte, NC

  • Applies analytical and problem solving skills to testing scenarios.
  • Conducted functional testing on over 125 test scripts
  • Document software defects using a Application Lifecycle Management (ALM).
  • Analyzed data to identify and resolve operational problems.
  • Developed and executed 75 test cases.
  • Collaborates with Business Analyst on development of business requirement documents.
  • Evaluates test scripts for automation.

QA Manager


  • Responsible for a budget of over $250K.
  • Manage assets in excess of $13K and a team of four members.
  • Conduct automated using SoapUI and manual white box testing of IT eCommerce support projects. Utilize interpersonal skills to foster collaboration with other departments.
  • Used Jira for defect tracking and updates across projects
  • Executed analytics using SAP
  • Ensure that high quality and accuracy is maintained on customer facing retail website, web pages, emails, banner ads, and interactive applications.
  • Execute manual black box testing of eCommerce website, landing pages, email, banner ads, web and mobile applications.
  • Complete QA deliverables from logging and tracking of defects using Application Lifecycle Management (ALM) to change requests and verification of resolutions to defects.
  • Provide feedback to appropriate business units, development team and management for scheduling and quality requirements.

User Acceptance Tester


  • Applied analytical and problem solving skills to testing scenarios.
  • Documented software defects JIRA and ALM.
  • Participated in product design reviews to provide input on functional requirements, product designs, schedules, and potential problems.
  • Analyzed data to identify and resolve operational problems.

Quality Assurance Analyst


  • Documented test procedures to ensure replicability and compliance with standards.
  • Tested systems modifications to prepare for implementation.
  • Monitored bug resolution efforts and tracked successes.
  • Updated automated test scripts to ensure accuracy.
  • Documented defect resolutions in ALM

Quality Assurance Analyst


  • Validated business requirement document changes to the Voice Response Unit (VRU) for Retirement Services.
  • Developed and executed 143 test cases for the Voice Response Unit (VRU).
  • Logged, tested and tracked defects using Quality Center (Agile Methodology Testing).
  • Created high level and detail test cases.

Sr. Quality Assurance Analyst


  • Facilitated a deployment meeting for a group of 100+ participants.
  • Conducted over 20 test cases peer reviews.
  • Developed and executed 165 test cases and logged and tracked 26 testing defects.
  • Developed business requirement documents.
  • Planned and executed Control Room activities that included logistics and dress rehearsals.
  • Prepared and distributed release-related communications and summaries.
  • Escalation point between the client and IT management for unresolved problems.

Sr. Quality Assurance Analyst


  • Developed and executed 60 test cases for the DA Papering Application and the KBCOPS Program.
  • Logged and tracked 17 testing defects.
  • Reviewed 45 existing use cases for clarity and accuracy.

Sr. Quality Assurance Analyst


  • Conducted user acceptance testing on 8 projects and developed over 350 test scripts.
  • Evaluated test scripts for automation.
  • Developed and executed 200 test cases.
  • Gathered and developed functional requirements for 8 highly visible projects.
  • Performed peer coaching.
  • Created and validated changes to technical systems.

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