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Sr. Quality Assurance Analyst Resume

Indianapolis, IndianA

PROFESSIONAL EXPERIENCE:

Sr. Quality Assurance Analyst

Confidential, Indianapolis, Indiana

Responsibilities:

  • Software Testing and QA implementation for Web based Application. Some SQL queries.
  • Experienced with QA methodologies, requirement analysis, writing test plans and test cases based on system requirement specifications for SFU, EDBC, AE, and DE.
  • Hands on experience identifying and documenting defects throughout the bug life cycle from detection until resolved. Defect tracking using Excel, Jira, Jazz. Identified gaps in documentation.
  • Functional, UAT, Interface, Integration, Database, and Regression testing.
  • Mentored team members on functional case set up & FSSA SNAP/TANF and Medicaid policy.

Quality Assurance

Confidential, Indianapolis, Indiana

Responsibilities:

  • Created and executed test cases while adhering to established software quality standards.
  • Facilitated test plans and peer case reviews with cross - functional team members.
  • Isolated, reported, logged, and tracked defects. Identified gaps in documentation.
  • Developed and executed strategy for IEDSS - ICES parallel testing.
  • Mentored other QA and Analyst staff members.
  • Regression Testing.

Business Analysis; QA; Eligibility Specialist

Confidential, Indianapolis, Indiana

Responsibilities:

  • Manually set and tracked all client appointments, Compiled, recorded, and evaluated personal, medical and financial data to verify completeness.
  • Entered personal and financial data into ICES eligibility system to determine eligibility for SNAP, Medicaid, and TANF.
  • Fraud referrals, researching and analyzing authenticity of citizenship.
  • Prepared cases for disposition for SNAP, TANF, and Medicaid.

Business Quality Analyst

Confidential, Indianapolis, Indiana

Responsibilities:

  • Problem resolution root cause analysis and Transition Manager. Identified areas of underperformance, and lead solutions resulting in increased functionality, productivity, including reduction of staff costs.
  • Led a cross-functional team through a major system modernization for the State of Indiana.
  • Created training documents, trained and provided technical support/feedback/coaching for staff of over 50 employees in five Indiana counties to improve processing deadlines and quality.

Business Analyst

Confidential, Sacramento, California

Responsibilities:

  • Business System Analyst on system transformation team to gather, analyze, document and execute transformation of Confidential, a largest State Medical and Medicare system for California state government from HP to Confidential Government Health Services.
  • Designed and developed system requirements, designed test cases, test scripts, test scenarios, test steps and logged defect .

Assistant Field Manager & Confidential Mgr

Confidential, Indiana

Responsibilities:

  • Collaborated with customer service team members.
  • Served as a liaison between the store and 3rd party vendors, contractors, and store managers. Approved displays, samples, and new products.
  • Managed conversion of products from prescription to Confidential status, product line management, and daily delivery audits of all prescription pharmaceuticals.

DEPUTY CLERK

Confidential, Martinsville, Indiana

Responsibilities:

  • Gained talents in record management, documentation, and reporting functions. Supported information requests from attorneys, judicial officers, law enforcement and public.
  • Deadline driven processing legal documents, correspondence, motions and court-related forms and pprepared and submitted legal documents according to judicial instructions
  • Performed financial duties including fee collection and processing child support payments.

CORRECTION OFFICER

Confidential, Greencastle, Indiana

Responsibilities:

  • Worked in a secured correctional facility ensuring compliance to state & federal regulations in terms of security, safety, residents’ rights, and administrative duties.
  • Participated in and completed intensive self-defense and fire arms training.

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