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Qa Test Manager/lead Resume

Southfield, MI

SUMMARY:

A Senior IT Lead professional with over 25 years’ experience in several domains, specialized in Quality Assurance and Software testing. Key skillsets acquired include core test management activities at several levels, deep insight into onsite/offshore management, leadership skills and development of quality processes. Strengths include attention to detail, deadline adherence, resource management and works well under pressure.

TECHNICAL SKILLS:

PM Tools: MS Project / MS Office tools - Outlook, Visio, Excel, Word and Power point

Domains: Auto Insurance, Life Insurance, Health Insurance, Auto Financials, Retail

Technologies: Visual Basic, .NET, Java, J2EE/WebSphere, Windows, UNIX, Linux, Mainframe

Platforms: HTML / XML, CSS, JavaScript, JSP, EJB, JSON, JDBC

Database: Oracle, DB2, MySQL, MS-SQL

Data Warehouse: COGNOS / Informatica / Business Objects / ETL

Testing skills: Integration testing/ System Integration testing/ User Acceptance testing/ Implementation testing/ Regression testing/ Performance testing (Load, Stress, Spike and Endurance)/ Compatibility testing (Browser, Platform, Hardware, Software)/ Black box testing/ E2E testing/ Security testing/ Backend DB testing/ Web Service testing/ ETL testing/ Mobile testing/ e-Commerce testing / Sanity testing/ Smoke testing/ Data Driven testing

Test Tools: Rational Quality Manager/ ClearQuest/ ReqPro/ Team Foundation Server (TFS)/ HP QC / JIRA/ JUNIT/ HP Service Manager/ TRAC/ SoapUI/ Selenium Web Driver/ Ruby Cucumber

General: SDLC/ STLC/ Waterfall Model/ Dev Ops/Agile Methodology/ Test Driven Development (TDD)/ Business Driven Development (BDD/ Sharepoint/ SOA

PROFESSIONAL EXPERIENCE:

Confidential,Southfield, MI

QA Test Manager/Lead

Responsibilities:
  • Data Center Migration
  • Migration of MS-Access applications to .NET
  • Upgrade of Oracle Document Management System
  • Upgrade of a Supply Chain Management application named “Infor”
  • Upgrade of a Workforce Management application named “Kronos”
  • Developing an ecommerce application
  • Manage System Integration, Regression, Performance and User Acceptance Testing.
  • Help develop, document, and implement applicable QA processes and procedures for providing quality products.
  • Responsible to drive test planning, estimation, designing, execution, reporting and defect management.
  • Responsible for testing on Waterfall and Agile projects.
  • Address gaps in the existing defect management process and implement new procedures.
  • Coordinate the planning and execution of the full software development life cycle, including development and implementation of Test plans.
  • Conduct peer reviews and structured walkthroughs of test strategies, test plan, test scripts and other test artifacts.
  • Set up and maintain the standards for Software Quality Assurance test documentation.
  • Implement Automation Test Strategies and Framework.
  • Follow Waterfall & Agile Methodology for the test process.
  • Collaborate with Product Owner, Business Partner and Business Analyst in order to help refine the Product Backlog by way of User Stories.
  • Use JIRA for bug tracking on agile projects.
  • Manage and archive all Test Artifacts through Share Point Portal.
  • Design and document Test Scenarios and Test Cases from business requirements, use cases, functional, and non-functional specifications.
  • Coordinate Regression, Performance and SQL backend testing.
  • Use HP Service Manager to manage changes deployed to different test environments.
  • Track and report upon testing activities to leadership, including testing results, test case coverage, defects discovered and their status etc.
  • Extensively use HP QC for test & defect management.
  • Responsible for managing Requirements Traceability Matrix.
  • Communicate appropriate metrics describing test progress
  • Interact with multiple stakeholders and vendors.
  • Manage implementation planning and execution.
  • Execute assignments according to the schedule and escalate if deviations are foreseen or occur.
  • Identify and escalate issues or changes to test needs as they arise.
  • Identify and recommend process improvements as necessary.

Confidential,Detroit, MI

QA Test Manager/Lead

Responsibilities:
  • Enterprise migration of Agents telephone system from Aspect to Cisco UCCE Systems (ICM & IVR) for different business segments
  • A vendor developed Mobile & Web applications that allow customers to view/manage their health care insurance products and add supplemental products.
  • Enhancing a mainframe application to automate the billing of Consumer Directed Health Care products
  • Enhancing a mainframe application to include additional fields in the Agents Book Of Business
  • Enhancing a mainframe application to allow renewal of a business group comprising of 25 - 49 members and automate the settlements for the group
  • Responsible for System Integration, Regression, Performance and User Acceptance Testing.
  • Responsible to drive test planning, estimation, designing, execution, reporting and defect management.
  • Responsible for testing on Waterfall projects.
  • Ensure that testing supports the defined project needs and is driven to completion.
  • Administer HP QC and extensively it for Test, Requirements & Defect Management
  • Design Test documentation (Test Strategy, Test Plan, Test Case Specifications, Requirements Traceability Matrix and Test Scripts) for System Integration & User Acceptance Testing
  • Track and maintain Requirement Traceability Matrix for every project.
  • Interact with PMO, Development Team, Business Team, End Users, and vendors to address questions and issues.
  • Be a member of the assessment panel to review & approve test deliverables prior to System Integration & User Acceptance Testing in the QA environment
  • Ensure test environment setup and test data setup for test execution.
  • Use HP Service Manager to manage changes deployed to different test environments.
  • Coordinate Performance, Regression, Mobile and backend SQL testing.
  • Defect Management & handling defect triage calls with status till closure.
  • Develop and deliver Test Schedule with estimates.
  • Review System, Integration and User Acceptance test cases prepared by test analysts.
  • Execute assignments according to the schedule and escalate if deviations are foreseen or occur.
  • Responsible for Daily / Weekly / Monthly reporting to leadership on test progress (w/metrics), defects, issues, risks, value adds and best practices.
  • Track and report (on a daily/weekly/monthly basis) on testing activities to leadership, including test case coverage, testing progress (w/metrics), defects discovered and their status, performance baselines, etc.
  • Identify and recommend process improvements as necessary.

Confidential,Farmington Hills,MI

QA Test Manager/Lead

Responsibilities:
  • Responsible for System Integration, Performance, Regression and User Acceptance Testing.
  • Develop and implement test strategy.
  • Mentoring and training new test engineers.
  • Review and analyze business & functional requirements, design document(s), mapping documents and ensure they are understood and are usable for testing purposes.
  • Review and give input to deliverables created by other resources.
  • Develop and deliver test plan with estimates.
  • Create and maintain Test Plans, traceability, test cases, test execution, results and reports using HP Quality Center.
  • Ensure that testing supports the defined project needs and is driven to completion.
  • Implement Automation Test Strategies and Framework.
  • Review System, Integration, Performance and User Acceptance test cases prepared by test analysts.
  • Identify data needs and obtain test data to use during execution.
  • Track and report upon testing activities, including testing results, test case coverage, defects discovered and their status, performance baselines, etc. to project team
  • Interact with PMO, SMEs and Developers to address questions and issues.
  • Ensure test environment setup and test data setup for test execution.
  • Use HP Service Manager to manage changes deployed to different test environments.
  • Perform Web Services testing using SOAP UI tool.
  • Execute assignments according to the schedule and escalate if deviations are foreseen or occur.
  • Identify and escalate issues or changes to test needs as they arise.
  • Identify and recommend process improvements as necessary.
  • Coordinate Performance load, stress and endurance testing.
  • Review stopwatch & performance load test results and assess defect impact.
  • Review the release notes and coordinate testing of defect fixes.
  • Communicate appropriate metrics describing test progress.
  • Responsible for defect management.

Confidential,Bloomington, IL

QA Test Lead/Test Analyst/Test Coordinator

Responsibilities:
  • Migrating Auto rate quote and Auto discounting Mainframe applications to J2EE
  • Migrating VB applications to .NET
  • Implementing Humana medicare
  • Development of VB and .NET applications
  • Developing an in-house J2EE application for maintaining versions of database and web-service components
  • Developing an in-house J2EE application to deploy WebSphere application changes
  • HP Service Desk migration to HP Service Manager
  • Enterprise wide deployment of the performance monitoring tools like HP Diagnostics and Optier
  • Migrating applications from W2K to W2K3 servers
  • Migrating applications from W2K3 to W2K8 servers
  • Migrating applications from AIX and HPUX to Linux servers
  • Migrating applications to higher versions of AIX and HPUX operating systems
  • Proof Of Concept validation of vendor applications
  • Deployment and validation of the configuration management tool - DDM/UCMDB
  • Responsible for Unit, Integration, System Integration, Performance, User Acceptance Testing and Implementation Testing.
  • Develop and implement program level Test strategy.
  • Mentoring and training new test engineers.
  • Responsible for testing on both Waterfall and Agile projects.
  • Collaborate with Product Owner, Business Partner and Business Analyst in order to help refine the Product Backlog by way of User Stories.
  • Implement Automation Test Strategies and Framework.
  • Review and analyze business & functional requirements, design document(s), mapping documents and ensure they are understood and are usable for testing purposes.
  • Review and give input to deliverables created by other resources.
  • Develop and deliver test plan with estimates.
  • Create and maintain Test Plans, traceability, test cases, test execution, results and reports. Ensure that testing supports the defined project needs and is driven to completion.
  • Review System, Integration and User Acceptance test cases prepared by test analysts.
  • Identify data needs and obtain test data to use during execution.
  • Track and report upon testing activities, including testing results, test case coverage, defects discovered and their status, performance baselines, etc. to project team
  • Extensively use tools like IBM Rational Quality Manager to create test cases, mapping requirements with test cases, tracking & managing defects, communicate to Project team, System & Business sponsors and PMO.
  • Perform test environment coordination responsibilities.
  • Interact with SMEs and Developers to address questions and issues.
  • Perform smoke test to ensure test readiness of the environment.
  • Perform Unit testing for Java web applications using JUNIT.
  • Perform SOAP & REST API testing.
  • Perform SQL backend testing using Oracle, DB2, MS SQL, and MySQL
  • Perform ETL testing comparing data in the stage and target database.
  • Use HP Service Manager to manage changes deployed to different test environments.
  • Execute assignments according to the schedule and escalate if deviations are foreseen or occur.
  • Identify and escalate issues or changes to test needs as they arise.
  • Identify and recommend process improvements as necessary.
  • Coordinate Performance load, stress and endurance testing.
  • Coordinate offshore testing.
  • Coordinate Proof-of-Concept testing for vendor products.
  • Review stopwatch & performance load test results and assess defect impact
  • Review the release notes and coordinate testing of defect fixes
  • Communicate appropriate metrics describing test progress
  • Responsible for defect management

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