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Quality Assurance Test Manager Resume

Chicago, Il


  • Results - driven, strategically-oriented and quality-focused professional with over 12 years of experience in quality assurance and automation arena .
  • Proven record as a creative problem-solver, ensuring both the company and clients’ needs are satisfied.
  • Focused on continuous improvement, quality, productivity, efficiency and providing exceptional customer service.
  • Automation Framework Implementation
  • Champion Quality Assurance (QA) Processes
  • New System Selection, Testing & Implementation
  • Staff Training, Mentoring and Coaching
  • Agile/Waterfall
  • Technology liaison to Business
  • Strategic Technology & Solution Roadmaps
  • Software Development Life Cycle (SDLC)
  • Metrics and data-driven improvement
  • Client and Stakeholder Focused


Confidential, Chicago, IL

Quality Assurance Test Manager


  • Responsible for leading and managing projects thru all phases of testing including UNIT, SIT/Functional, UAT, Regression, Performance as well as End to End testing.
  • Develop Test Strategy for Manual/Automated Functional and Regression testing.
  • Drive Test Strategy, working closely with SIT Test Leads and Technology PMs to ensure test strategy accurately reflects the overall approach to Unit, SIT and UAT phases of testing.
  • Coordinate with Line of Business and multiple 3rd party vendors to ensure defect free product deployment with minimum customer impact.
  • Work closely with functional teams on selection of test cases for Automated Regression test scripts.
  • Coordinate functional test activities of cross-functional teams for specific Project Development efforts.
  • Working closely with Development teams, SME's and Business counterparts to ensure full coverage of acceptance criteria to be met during testing.
  • Facilitate and hold teams accountable for the creation of re-usable SIT & UAT Test Cases.
  • Coordinate with LOBs and Application Team Managers to resolve test scheduling and support issues.
  • Participate in the development of post UAT defect remediation action plans.

Confidential, Bensenville, IL

Quality Assurance Manager


  • Managed resource allocation, release scope and estimation across Functional and Performance teams.
  • Oversaw Functional and Performance testing progress across Enterprise Releases and Off-Cycle projects.
  • Worked closely with teams across the IS organization to ensure that all projects adhere to schedules and to the level of quality demanded by the governing standards and business requirements.
  • Defined and insure adherence of vendor Strategy, KPIs, SLAs, and Deliverables.
  • Drove testing process improvements based on KPIs collected throughout the SDLC resulting in improved test coverage and reduction of defects coming in to Functional, UAT and Production.
  • Proactively managed risks and developed appropriate mitigation plans.
  • Provided regular status updates to upper management and project stakeholders
  • Streamlined SOX control process resulting in successful passing of previously failed audit.
  • Established continuous communication channels with UAT team resulting in action plans improving timeliness and quality of deliverables.
  • Aligned COE resources and facilitated training improving teams technical and business knowledge.
  • Reorganized Test Plan approval process resulting in quicker approvals and earlier test start dates.
  • Managed production deployment activities resulting in improved quality of Go-Live roll-out and expedited issue resolution for encountered issues.
  • Mentored and assisted Test Leads with walk-throughs of Test Plans and Test Cases resulting in improved Stakeholder approval process.

Confidential, Chicago, IL

Quality Assurance and Automation Manager


  • Responsible for Test Automation development and execution team and Automation knowledge transfer across technology disciplines and lines of business (onshore/offshore).
  • Defined an Automation Roadmap that included benefits, cost and challenges for upper management consideration.
  • Designed automated frameworks benefiting Functional as well as Performance testing groups.
  • Defined process and procedures for Manual and Automated Regression test bed maintenance.
  • Spearheaded efforts across the LOB assisting functional teams in streamlining and improving Automated Regression capabilities.
  • Established defect and test case documentation guidelines.
  • Implemented multiple initiatives that led to efficiencies and cost savings: increased quality, stability and visibility, decreased time to market and a reduction in headcount.
  • Established excellent working report with Network and Infrastructure groups decreasing planning and delivery timelines of Infrastructure upgrade projects and POCs.
  • Oversight of concurrent projects utilizing Waterfall and Agile methodologies.
  • Mentored and assisted Quality Assurance analysts in transition from Waterfall to Agile Methodology.
  • Worked closely with Product Manager prioritizing feature deliveries, creating well refined user stories, tasks and accurate story efforts estimates.
  • Participated in daily Scrum Ceremonies.
  • Liaison to Technology, UAT/Operations and external client.
  • Resource allocation, scope and project cost estimation.
  • Spearheaded collaboration with Development and Performance teams to leverage in-house QA developed tools that supplemented unit, system, integration and performance testing.
  • Managerial responsibilities included interviewing, performance reviews, delegation and prioritization of workload, training (internal/external), release finalization and packaging.

Confidential, Northbrook, IL

Quality Assurance Automation Lead


  • Established code migration procedures across multi-tiered environments.
  • Implemented HP Quality Center/ALM for defect management and reporting.
  • Established traceability guidelines linking requirements to functional specifications to test cases and associated defects.
  • Developed QTP and LoadRunner scripts to augment the manual regression test bed coverage.
  • Performed peer reviews of test case coverage with the business and technology teams to identify gaps earlier in the SDLC.
  • Created key deliverables and facilitated meetings throughout the project lifecycle (test strategy, test plan, status, entrance/exit, and estimates).

Quality Assurance Analyst


  • Analyzed requirements and developed manual and automated regression test cases to give robust coverage.
  • Facilitated test plan walkthroughs and service pack meetings.
  • Built relationships with technology and business partners to increase visibility, promote accountability, report status and cross train.
  • Analyzed requirements, defined test cases, validated functionality, reported and retested defects and implemented changes to production.

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