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Software Qa / Information System Analyst Resume

West Sacramento, CA


IT Software Quality Assurance (QA) Test Lead and project coordinator with more than 15 years of Software Development Life Cycle (SDLC) and Change Management experience in the Utility Industry. Synthesized functional designs, developed test conditions and test scope the client can recognize and understand. Experience in enterprise scale implementations across all the stages of SDLC (Waterfall, Agile), specific efforts resulted in cost savings and fault - free regulatory audits.


  • QA Methodologies
  • Risk Management
  • Client Support & Consultation
  • Sarbanes Oxley Act (SOX)
  • Application, Functional and User-Acceptance testing
  • Managed Project Change Requests (PCR)
  • Functional Requirements & Test Result Analysis
  • Subject Matter Expert of end-to-end process in multiple areas (e.g Credit & Collections, Payments, Letters and Notices, Billing)


Tools: /Utility Application Neospin/START, CC&B v1.5, v2.3.1, v2.4, 2.5, Ventyx Service Suite (Mobile Application (MA), Dispatch Application (DA)), Automation Engine (UC4 Dialog Client), HP ALM/Quality Center, Crystal Report, Brio Report, SQL Developer, WebEx Conferencing Tool, SharePoint, CMS, Aspect, Virtual Hold, SoapUI, MS Office Suite of Applications, Snag-it, Notepad ++, Ultra Compare, Edit Plus, LDAP, Confidential, KUBRA, Serena TeamTrack (change management), NeoTrack, Jama

Database: Oracle 11g, MS Access

Client/Server: BEA/WebLogic, HP

Languages: SQL, C++, HTML, Visual Basic, BRIO, Java, Java Script


Confidential, West Sacramento, CA

Software QA / Information System Analyst


  • Conducted functional verification of Pension Solution application and its components focusing on testing functional and non-functional aspects of Neospin/START bridges. Proved conversion routines produced the intended results and all data was accounted for. Confirmed the Pension Solution produces equivalent results with legacy systems and have explainable or acceptable differences.
  • Participated in test activities throughout the project including developing test cases, executing test activities, generating reports, and facilitating associated readiness reviews. Coordinated independent third-party test, collaborated with business, IT SME’s and vendors to collect, verify, compare, develop and confirm applicable test requirements.
  • Coordinated testing of legacy systems, documenting defects to facilitate resolution and resolve design issues.

Confidential, San Francisco, CA

Software QA/IT Testing Analyst


  • Provided needed on-going Test Lead support in Customer Care and Billing upgrade effort from version 2.3.1 to version 2.4 service pack (SP) 3. Coordinated ancillary activities (e.g., test data prep and knowledge transfer sessions) with Meter-To-Cash (MTC) test analysts; collaborated with MTC Requirements, Analysis and Design (RAD) team and business to ensure testing scope was accurate. Result: delivered robust IT disaster recovery solution to meet Tier 1 requirements through build phase, with project schedule and budget that matched the settlement.
  • Provided application, functional and technical support to hundreds of end-users of Oracle CC&B Application, with completion of deliverables resulting in frequent accolades and appreciation from internal Meter-To-Cash teams as well as business clients.
  • Managed Project Change Requests (PCR) and Defects through entire lifecycle from creation to delivery and re-testing.
  • Conducted live PG&E training workshops via Webex with onsite and offshore teams in foundation level agile software testing of Customer Care and Billing.


Analyst, Sacramento, CA


  • Ensured calls were handled with minimum customer wait time through management of call routing software in 1-800 carrier and contact center’s voice processing equipment.
  • Monitored and troubleshot resolution utilizing several technology tools: CMS, Aspect, IVR, Virtual Hold, PBX AT&T reporting.
  • Automated Call Center Operation ( Confidential ) reports using technology tools and other skillsets (i.e., scripting).
  • Delivered error free Confidential reporting for daily and weekly.

Customer Service Rep

Confidential, Sacramento, CA


  • Worked with KANA ( Confidential application supporting customers using the Confidential website to complete online requests and transactions).
  • Communicated with supervisors to understand busines concerns and issues.

Customer Service Rep

Confidential, Sacramento, CA


  • Interacted with Customer through use of customer relation’s management software within service territory.
  • Partnered with internal departments to resolve customer issues and ensure customer satisfaction.
  • Handled high-pressure situations in a timely and highly accurate manner.

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