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Senior Testing Program Manager, Consultant Resume

Dallas, TexaS

EXPERTISE AREA:

  • Motivated Leader Creative
  • Problem Solver/Decision
  • Maker Results Driven Integrity/Honesty
  • Proven Delivery Solutions Team Player/Mentor
  • IT Products & Services
  • IT Processes & Methodologies
  • High Expectation Client Relations
  • Risk Management Vendor
  • Partner Relationships
  • Process Improvement
  • SDLC Strategic
  • Planning Project Management
  • Analysis & Resolution
  • Executive Meeting
  • Facilitation/Presentation
  • Independent Contributor
  • No Travel Restrictions
  • Remote Home Office

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, Texas

Senior Testing Program Manager, Consultant

Responsibilities:

  • Member of PMO Project Team for highly visible Government Project
  • E508 Compliancy Testing
  • Manage Testing 3rd party government vendor
  • Manage internal development team as it pertained to defect resolution
  • Set testing schedule and deliver on time
  • 100% pass rate/on time delivery for all releases
  • Facilitate daily testing team calls with testers, clients and developers
  • Track defects to timely resolution and 100% pass rate
  • Coordinate with internal teams: data, hardware, UAT environment, login’s
  • Report status to Senior Leadership daily/ Prepare slide for Senior Leadership weekly review
  • Maintain testing budget/resources
  • Work closely with Application PM and Lead Project Manager
  • Manage escalations - liaison between Client and PMO Senior Leadership
  • Liaison between Client/in house software development team; contributor for New User Interface
  • Assist Lead Project Manager with escalated issues/items to resolution

Confidential, Mirimar, Florida

Program Management Consultant

Responsibilities:

  • Manage International project team
  • Manage International software upgrade on a specific fleet of ships
  • Successful deployments - on time
  • Successful time management for ‘Dry Dock’ deployments
  • Work closely with other PM’s and rest of fleet for timely delivery
  • Manage testing team for Shoreside Testing efforts, maintain issue tracker/conduct daily update meetings
  • 100% defect resolution
  • Work closely with developers to correct identified defects
  • Maintain project schedule and budget - coordinate and present weekly updates to Senior Leadership
  • On time delivery
  • Managed Scope Creep
  • Secure VISA’s and rooms on ships and travel for project team
  • Work closely with development team for future releases
  • Work closely with testing team in Chicago for future release testing

Confidential, Dallas, Texas

Program Manager

Responsibilities:

  • Create, provide and present analytical analysis and summary review to the Director of Network Roaming Operations, AVP and Directors for cross functional teams within the group
  • Key liaison for management to support projects/initiatives that impact cross functional teams as well as creating Methods and Procedures impacting cross functional teams
  • Effectively manage multiple projects/assignments
  • Co-creator of the GEP (Global Enterprise Program) testing and reporting process
  • Creator of the Roaming Operations Monthly Metrics Presentation
  • Creator of methodology for Carrier/Country International Roaming Proactive Testing and Reporting

Confidential, Dallas, Texas

Sr. Project Manager

Responsibilities:

  • Manage RMS Solutions
  • Successful Reporting delivery for all RMS Projects
  • 100% results for IT UP Processes
  • 100% Successful Management of RMS Projects from initiation to completion
  • Monthly/Quarterly Face to Face meeting with Senior Leadership
  • Tracking Communication from Senior Leadership/Business Partners/IT Partners
  • 100% Testing Results - Management of testing and requirement analysts
  • Creator and Implementer of “Shining Star Award” process

Confidential, Dallas, Texas

Sr. Project Manager

Responsibilities:

  • Managed Team of Reporting PM’s for National Compensation Implementation / Callidus Software
  • Worked directly with PMO team to customize “out of the box” solution
  • 100% Delivery Nationwide
  • 100% Project Closure

Sr. Project Manager

Confidential

Responsibilities:

  • Accountable for commission accrual and payment history application (CASH) for National sales force in Confidential & Confidential Wireless
  • 100% Successful delivery of “In house” development of National Compensation Solution
  • SDF delivery 100% achievement on SQA gates

Project Manager

Confidential

Responsibilities:

  • Managed a national project with an objective to consolidated 7 Coop Systems into 3 systems
  • Nominated member of Vendor Selection Committee
  • Successfully negotiated vendor contract and rates
  • 100% Successful audits on new Coop System/de-commissioning of retired Coop Systems
  • Contributed to an annual savings of $2 million of expired coop funds

Financial Analyst

Confidential

Responsibilities:

  • Promoted to work with Confidential Team on special projects
  • Developed a model trend analysis to be used nationally for tracking commission expense

Interim Sales Compensation Supervisor

Confidential

Responsibilities:

  • Promoted to supervise indirect Sales Compensation Team
  • Implemented process improvements - resulting in approximately 45% decrease in commission adjustments

Sales Compensation Team Lead

Confidential

Responsibilities:

  • Worked closely with Sales Compensation Supervisor on outstanding commission and coop related items
  • Implemented a dispute and research/resolution process for the Confidential

Sales Compensation Commission Specialist

Confidential

Responsibilities:

  • Member of Regional Compensation Team
  • Created and distributed “New Dealer Setup Package” throughout the region

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