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Qa Program Manager Resume


A proven leader in QA project management with 15 years’ experience in executing testing programs for global organizations in multi shore model. Have excellent experience in test strategy definition, test management, QA life cycle processes, quality engineering, automation framework design and implementation, testing tools and performance testing. Have been part of QA transformation initiatives with multiple clients in line with TMMi and proprietary test maturity models. Excellent in team building skills thru coaching and mentoring style leadership. Well experienced in establishing and maintaining effective working relationship with IT teams, business stakeholders and senior management. Business domain experience spans across banking, payments, financial services, insurance, health care and communications.


Mainframe: MVS, JCL, DB2, CICS, VSAM, SQL, TSO

Test Management Tools: HP ALM, Quality Center enterprise edition, Bugzilla, Jira

Automation and Performance Tools: QTP, Selenium, Performance center

MS Office: Word, Excel and PowerPoint



QA Program Manager

  • Program managed FACETS product implementation for EmblemHealth in a phased approach by implementing ‘Membership’ module followed by ‘Claims’ module. This was executed in offshore and onsite model.
  • My role included defining an integrated test strategy combining product implementation with BAU legacy systems. The product implementation testing strategy included - integration testing, system testing, parallel testing, end to end testing and coordinated testing with external entities of Emblem
  • Designed and implemented - Test life cycle processes, quality gate criteria’s, test data management, defect life cycle process, automation strategy and framework creation, non-functional testing strategy, acceptance criteria definition and customizing test management tool (HP ALM)
  • Chaired daily defect triage meetings with multiple stakeholders and managed defects
  • Reviewed and signed off on test plan, test scenarios, test cases, test coverage report and daily defect reports
  • Instituted governance model, team structure, status reports, risk identification and mitigation, testing metrics, and root cause analysis of defects
  • Managed the testing team at onsite and offshore and was responsible for performance evaluation and promotions
  • Established and managed QMO to track project intake, estimation, budget, effort, and resource levelling

QA Leader


  • Confidential wanted to improve their QCoE organization’s effectiveness, efficiency and their QA vendors performance. The identified areas of improvement were - process adherence, transparency, quality of deliverables, meaningful metrics, governance model, skill set of vendor team and automation coverage
  • As a vendor partner, I was brought in to address the above performance improvements. My role was to implement test processes and robust governance model to meet HN IT management’s expectation
  • A thorough current state analysis was performed to identify root cause of improvement areas. Based on the analysis, relevant tactical and strategic transformational levers were identified to address the issues. An implementation plan along with road map was created and a signoff was obtained from HN management
  • The levers were - integrated test project management, test life cycle process standardization by leveraging QC, expand convention and non-convention test automation, test metrics management, centralized test data management, BA-QA model, process audits, skill set mapping of the team and training programs
  • Recommended and enabled quality engineering practices like - static testing, design review and unit test automation
  • Successfully implemented the above levers and achieved the quality goals set by the client for the testing team
  • The effectiveness and efficiency were measured thru metrics like defect leakage, defect rejections, test coverage, schedule and effort variance, % of automation coverage, and % of testing effort against overall SDLC effort
  • The above improvements were implemented while managing testing delivery for quarterly releases concurrently

QA Program Manager


  • Program managed testing of a fuel card management system called ‘Global FleetNet (GFN)’ in scrum methodology
  • Defined and implemented testing strategy that included integration testing, Pre-UAT and compatibility testing
  • Managed the program with teams in three different countries (USA, UK and India) in global delivery model
  • Discussed with clients of Confidential on their implementation timeline, UAT and required support from QA team
  • The product was implemented in multiple customers of Confidential with low defect leakages to UAT
  • Created a comprehensive automated regression suite (using QTP) to test the system in a short timeframe for multiple customers without compromising on the coverage
  • Leveraged design automation using proprietary tool ADPART that was based on business process repository of Confidential . Leveraged Orthogonal array technique to minimize test effort without compromising coverage
  • Risk based testing was introduced in QA life cycle to effectively turn around defect retesting
  • Introduced and successfully implemented test driven development methodology
  • Implemented requirements ambiguity tool based static analysis as part of Quality engineering

Process and Quality Consultant


  • Accomplished multiple Test process assessments for leading clients of Cognizant - State Street, Intact Insurance, World Bank, Colt, and Llyods Bank as part of Confidential unit
  • Was leading TMMi initiatives in the organization and had conducted TMMi assessment for customers - Essent, Rabobank and STMicro Electronics in Europe
  • Implemented testing specific initiatives like Quality Engineering Diagnostics (QED), Lean QA, and Test Data Management for clients of Cognizant
  • Successfully implemented and managed life sciences specific testing services named ‘Integrated Regulatory Compliance and Assurance Services (IRCAS)’ for life science customer Abbott
  • Created Test Process Libraries for Pearson and State Street


Testing Program Director

  • Created test strategy and test case repositories for financial services products - PAM, LatentZero and Golden source
  • Implemented just in time automation for JPMC using Syntel’s proprietary tool agnostic framework
  • Conceptualized and created an ‘Integrated test accelerator platform’ (ITAP) to automate test life cycle. This automated platform enabled - regression optimization thru 360-degree traceability, pairwise testing, risk-based testing, test data management, just in time automation, test management and test metrics
  • Created testing strategy and solutions in BFS space around Products, Compliances and domain
  • Managed ongoing testing projects and provided functional and automation test strategies for large programs
  • Executed testing assessments for leading clients (AMEX, JPMC) and provided roadmaps to implement best practices
  • Rolled out organization level testing training and certification (ISTQB, CSTE) programs


Corbis, Testing Delivery Manager

  • Own the entire scope of QA strategy, methodology and implementation
  • Assessed organizations testing requirements and set up testing organization with teams at onsite and offshore
  • Transferred business knowledge for testing from client in Seattle to offshore team in India
  • Analyzed requirements to - estimate efforts, create test strategy, test plan, and QA project plan
  • Implemented testing processes for SIT and regression testing
  • Implemented daily status reporting to stakeholders along with execution and defect metrics
  • Created and implemented automation strategy to automate regression suite based on RoI analysis


Testing Delivery Manager

  • Was leading the planning, creation, and execution of detailed test cases for web-based and mobile user interfaces and workflows
  • Responsible for project planning, tracking, status reporting; issue management, escalation, resolution and change control
  • Managed team in ‘Testing center of Excellence’ (TCoE) model and executed all testing projects at offshore
  • Consistently improved TCoE’s maturity by measuring defect leakage, schedule deviation and effort variance
  • Implemented QA metrics management program to measure the testing efficiency and effectiveness across all projects in TCoE.
  • Implemented ‘Business Quality Management’ (BQM) testing methodology to meet compliance requirements by business teams for sign off
  • Implemented defect life cycle management using QC and increase automation coverage using QTP


QA Project Manager

  • Established offshore delivery center with high information security standards required by Merrill Lynch
  • Managed a team of 55+ in development and testing in T&M mode testing Fiserv product
  • Managed compliance QA projects with focus on quality, risks, resources and budget
  • Implement best testing practices that included risk-based testing and pair wise testing


Project Manager

  • Managed multiple telecom projects in mainframe platform at offshore delivery center with a team size of 40+. The projects were in support, maintenance, enhancement and testing.
  • Interacted with client and onsite coordinator to manage delivery, time estimates, quality, SLA and provide status
  • Identified and mitigated project risks and issues. Ensured process adherence thru project audits and continuous corrective actions
  • Implemented organizations global delivery methodology and was awarded ‘Best Delivery Center’ in 2004

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