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Quality Assurance Lead Resume

Minneapolis, MN


  • More than 7 & half years of extensive experience in Software Testing and QA implementation of Sterling Commerce Applications and IVR.
  • Experienced in all phases of Software Development Life Cycle (Agile and Waterfall) including application demos, requirement analysis, business analysis, design and construction phases of application development, change management, ongoing support.
  • Excellent Communication Skills, both written and oral, especially in requirement gathering and communicating it to the respective Stakeholders.
  • Expertise in Black box testing, Functional Testing, Integration Testing, Acceptance Testing and Informatica Testing using Business Intelligence Reports.
  • Well versed in helping Business Analysts in formal requirements documentation, including BRD, FRD, use cases, business rules catalogs, data models and dictionaries, GUI specifications.
  • Personally lead the activity of Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project follow the Business Requirements.
  • Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
  • Ability to motivate, persuade and influence people at all levels. Organize complex ideas and information into actionable plans to drive buy - in and change adoption.
  • Excellent hands on experience in handling the defects throughout the bug life cycle and detection until resolved using Rational Clear Quest, Rational Change and Configuration Management, JIRA.
  • Managed, mentored and coached two scrum teams through multiple projects within an Agile framework. Implemented and trained users on Agile/Scrum methodology.
  • Good experience in SQL queries and TOAD.
  • Expert in Web Service Automation via SoapUI


Operating Systems: Windows 2000/XP/Vista/Seven, MS-DOS, UNIX, Macintosh

Databases: Oracle SQL Developer, TeraData

Project Methodology: Agile-Scrum, Waterfall

Business Skills: Business Process Analysis & Design, Process Mapping & Gap Analysis, Requirements Analysis, Impact Analysis, Use Case Modelling and Functional Documentation

Testing Tools: Sterling Commerce Tools, Rational Quality Management, JIRA, API Tester, Rational Requisite Pro, Ready API SoapUI NG Pro, Selenium, Junit, TestNG

Reporting Tools: Business Objects Tool XI R3, Crystal Reports

Requirements Management Tools: JIRA, Confluence, SharePoint.

Programming Languages: Java, Groovy Script in SoapUI

Software: Microsoft SharePoint Designer, MS Visio, MS Office Suite, Eclipse, Toad, Advanced MS Excel.


Confidential, Minneapolis, MN

Quality Assurance Lead


  • Worked on Order Management Tool which is a Client Proprietary Sterling Commerce tool that can be used to validate the status of different types of orders placed at Best Buy until they get delivered to Customer.
  • Experience in handling various kinds of Order Types through Web applications as well as Retail Store Applications which also involved tracking of orders and modification of orders through Dotcom Site of Best Buy as well as the Sterling Commerce Tool.
  • Automated Web Service testing using Groovy Scripts in SoapUI NG Pro, that saved 80% of time with respect to testing the Web Service if any Regression was needed on it.
  • Have knowledge on automating a UI using Selenium.
  • Subject Matter Expert on the Ship to Home functionality in Best Buy from Store and Warehouse along with the Carrier specific (USPS/UPS/FedEx/Deliv) testing with respect to on time delivery of product to Customers.
  • Very good knowledge on ‘In Store Pickup’ functionality along with ‘In Home Delivery’ fulfillment of products.
  • Frequently worked on JSON REST Request and Response to validate Web Services using Soap UI NG Pro and Postman Web Application.
  • Created Orders using XMLs and well versed in editing them and manipulated various orders by running different Service API stubs using API Testers.
  • Worked as a Test Lead for validating the implementation of Apple Care functionalities on Apple Devices in Best Buy and received appreciation for delivering it successfully
  • Lead the implementation of Open Box product functionalities and features in Best Buy.
  • Work closely with the Business Analysts and help them with the technical aspects of the requirement and also take part in writing the requirements.
  • Worked in Agile methodology
  • Migration of project from Waterfall to AGILE
  • Responsible to interact with the client, onshore team, offshore team and developers on daily basis to make sure that all the issues related to the quality of the application are closed.
  • Conduct daily status call with onsite Client team and provide them the testing updates.
  • Identify Test Data Requirements and place the Test Data Request to respective Test Data Team two weeks prior to the Test Execution Phase using JIRA Tool.
  • Create Master Test Plan for every Release and follow up for approval. Analyze, design and review test case scenarios owing to the business requirements and debug the issues at the earliest level following the Stage Containment processes
  • Perform both Application Test as well as End to End (Integration) Testing and make sure the new as well as existing functionalities are not broken.
  • Follow up with UAT team if they are stuck with any issues and help in follow up of issues with Developers.
  • Use RQM (Rational Quality Manager) and Zephyr (JIRA Plugin) to design and execute test cases related to the change requests.
  • Use Rational Change & Configuration Management and JIRA Tool to follow up on defects
  • Identify Regression impacts after each release and update the Regression suite accordingly.
  • Send out a Daily Execution Status Report to Client and schedule a daily status meeting with everyone to discuss on the progress and open issues or blockers.
  • Use SQL Developer to verify data in the QA Environment DB.
  • Capture Application or Agent Logs by logging into UNIX servers for any issues that we face during testing and share it with Developers which would help in triaging the issues more effectively and thereby saving time for Development team.
  • Coordinate the work with offshore team so there is proper hand off and no delay in work with 100% efficiency.
  • Have worked on both Agile and Waterfall Testing Methodologies.

Confidential, Richmond, VA

Quality Assurance Lead


  • Worked as a Test Lead on various IVR projects - FEP(Federal Employee Program) IVR, NASCO(National Service Co.) IVR, SENIOR IVR, CIP(Clinical Integration Platform) IVR, VA(Virginia) IVR Migration to Self Service
  • Subject Matter Expert with the IVR functionalities by accessing the Application using the SSN/Member ID,DOB and Zip Code for Members and TIN /NPI Numbers for the Providers
  • Have knowledge on the options of the Health coverage details and the respective plan details for both member and Provider being voiced out through IVR.
  • Worked on validating the Claims for self and dependent at any given time period against the respective plan.
  • Performed Telephony Testing.
  • Worked closely with Business Analyst in collecting the requirements for large and small migration projects including IVR functionalities and Business Intelligence Reports and helped them in correcting the Requirement Documents if there were any mistakes..
  • Subject Matter Expert in identifying and explaining various interfaces of front end like IVR with Middleware systems and back ends including Mainframes which helped the Developers and testers to expedite their work.
  • Organize requirement discussion meetings with Client and Business Analyst if there were any outstanding questions from the QA Team.
  • Report any Environment outages faced while testing and follow up on getting them resolved immediately.
  • Responsible to interact with the client, onshore team, offshore team and developers to make sure that all the issues related to the quality of the application are closed.
  • Conduct daily status call with onsite Client team and provide them the testing updates.
  • Performed User Acceptance Testing for various modules of VSS IVR.
  • Identify Test Data Requirements and place the Test Data Request to respective Test Data Team two weeks prior to the Test Execution Phase.
  • Generate Test Membership Data for specific module (called NASCO) by logging into Mainframe and uploading the test data sheet which used to get processed during nightly batch jobs.
  • Responsible for analyzing the change requests and to prepare the Knowledge Transition doc across various functionalities.
  • Used RQM (Rational Quality Manager) for Test Planning and execution of Test Scripts.
  • Used RCQ (Rational Clear Quest) for repository, reporting and tracking bugs and providing updated for resolved bugs.
  • Rational Requisite Pro was used for referring the requirements and mapping them with Test Cases in RQM.
  • Lead the testing of Business Objects XI R3 Tool for IVR Reports which used to generate the daily/monthly/quarterly/yearly reports of the calls made by customer
  • Used Toad Data Analyst Tool to validate the backend values for Informatica Testing
  • Created Multiple SharePoint URLs for Client to track on the Estimates of Work for each of the Change Requests/Projects.
  • Lead 12 offsite QA Analysts and transitioned them for the daily task so there is continuity of work without any delay.

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